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Dicks Sporting Goods Complaints & Reviews - There is no survey site

Review all Dicks Sporting Goods complaints

Dicks Sporting Goods

Posted: 2010-05-21 by

Klubovakn

There is no survey site

Complaint Rating:

Company information:
Dicks Sporting Goods
United States
dickssportinggoods.com

I recieved a coupon 10.00 off a 50.00 purchase to complete a survey. Guess what THERE IS NO SURVEY SITE.

Comments

United States

Sports & Recreation

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30th of Aug, 2010 by

Helpful_Soul

0 Votes

Klubovakn,

I am a employee at Dick's Sporting Goods and I am sorry you were having troubles locating the survey from your reciept. I really hope I can be of assistance. From my experience from logging in complaints and concerns for the online survey I have noticed that 85% of the customers are searching it through google, bing, yahoo, and many other search engines and unfortunatly it cannot be found in that manner. The other 15% try to locate it within the website which the survey is not located on the site due to the fact the survey service is provided to us by Maritz Research Inc. a private survey organization that Dick's Sporting Goods uses. So here are some helpful tips for you I have used this to help every customer that calls in with the issue and its worked everytime.
1. Go to the Dick's Website
2. Now on the top of your internet server it should show
http://www.dickssportinggoods.com/home/index.jsp
3. Now ERASE home/index.jsp and ADD the word feedback
then press your enter key and it should take you there.

If that does not work I have also attached a picture as well as visual guidence for you as well and anyone else that views this page. If then your still have issues locating the survey PLEASE feel free to call our 24 hours customer service at 1.877.846.9997 and a live agent would be more than happy to assist you in the issue.

I hope you future experiences with us are more pleasant then what you ran into with the survey.