Complaint Rating:

Company information:
Dell
United States
www.dell.com

I purchased a new Inspiron laptop in March, 2007. I started noticing an awful odor and realized it was coming from the laptop. It ran too hot and caused something inside to give off a very pungent and caustic smell. Dell agreed to give me a replacement, but it was a refurbished model. It also ran very hot and Dell agreed to examine it. They replaced 2 parts, and it still runs too hot. I want a replacement, but Dell refuses. They are willing to look at it again and fix it, but I spent too much money to keep sending back a system for repairs.