logo
The most trusted and popular consumer complaints website
Follow us
Connect With: Connect with Facebook Connect with Yahoo Connect with Google Connect with Twitter Connect with LinkedIn

Share with Others

Recently Discussed Complaints

1. (0 mins ago)
Quiznos Subs
disgusting commercial
2. (0 mins ago)
Verizon Wireless
Useless Customer Service
3. (14 mins ago)
Injury Legal Solutions
Scam and cheating
4. (18 mins ago)
Injury Legal Solutions
Terrible experience
5. (19 mins ago)
Salt Creek Frenchies
Bad Breeder

Consumer Tips & Tricks

Latest News & Stories

Latest Questions

Dell 42" Plasma TV Complaints & Reviews - Defective TV, poor service

Dell 42" Plasma TV Contacts & Informations

Dell 42" Plasma TV

Posted:    Valerie

Defective TV, poor service

Complaint Rating:  98 % with 53 votes
Dell Inc.
www.dell.com
Dell 42" Plasma TV

Dell (who knows where they are located, the customer reps are not allowed to tell you what country they are in).

In November of 2005, we purchased a Dell 42" plasma tv through the Dell website. Almost two months ago, and 7 months out of warranty, we started getting a horizontal line through the tv. It would come and go, so my husband tried running the conditioning on the tv. The horizontal line is now there all of the time, and has recently brought a friend with it. Now we have two horizontal lines that are there every time we turn on the tv. We contacted the Dell forum moderator who had us do a lot of unplugging, and resets, ect.. on the tv. Nothing helped. He then advised us that we were out of warranty and that we should contact the "out of warranty" department. I did so. They said that for a meer $2199.00 we could send them our tv and they would send us a refurbished replacement with a 90 day warranty. The other option was for them to give me the number of the ONLY company that would repair it, but I have learned that the cost to repair it is more than buying a new one.OOOOOhhhhhh, how kind of them. I could buy a brand new plasma with a full one year warranty for that much money. So I asked for the address to the home office so that I could complain in writing, but the rep offered to transfer me to the real "out of warranty " department where they could allow me to speak to a manager. The manager was going into a meeting so I was told I would receive a call back in about an hour. 5 days later, I got a call from Praveen ( At least he uses his real name. most of their customer reps use fake American names because they think Americans are too stupid to know how to pronounce their real names). Praveen told me that since we had purchased 3 laptops, 3 desktops, an LCD TV, and 2 desktops for our shop that we are very loyal customers and he would allow us to only pay $1299.00, return our tv, and they would send us a refurbished one with a 6 month warranty. OOOOOhhhh, how kind. I do not blame Praveen for this as he is just doing his job. I am VERY angry at Dell. Dell knows that this is a constant problem with this particular plasma. Shame on you Dell. You should stand behind your products better than this. We have been very loyal customers for several years. We put up with your customer service reps that are extremely hard to understand. We put up with your sales people who tell you your getting one finance deal and then when the paperwork comes through it isn't what they said when trying to make the sale. This issue, I will not put up with. You need to fix or replace my TV. A tv that cost almost $3000.00 should not break after 17 months. I would like to hear from the other people that have had this issue.
Comments United States Consumer Electronics
Share with others:  
Was the above complaint useful to you?    


Comments

Sort by: Date | Rating
 25th of Sep, 2007 by   Dell Plazma -1 Votes
I had the same issue.
 25th of Sep, 2007 by   Dell Plazma 0 Votes
I had the same issue, although you're probably luckier than me, mine went out sooner right after the standard one year warranty has expired, and was never offered a replacement TV. Issue starts with almost spray paint at random locations, with one horizontal line across the screen. The spray eventually covers the entire screen in less than 20 minutes from a cold start.
 5th of Nov, 2007 by   Maureen Wortham 0 Votes
Had the same issue after 13 months, wrote to Michael Dell in Texas and all the board of directors and got a refurbished on in replacement. This one died after 6 months. They would sell me another one for $2100.00 too. Forget it went out and bought another one. Made by some one else.
 26th of Apr, 2008 by   Bulrush 0 Votes
Same old story, same problem as above. Colored bands all across my screen. Had a technician check it out. Too costly to fix and still end up with a lousy TV. My 42" Dell Plasma is 26 months old, it cost me $2, 700.00 am about to junk it and buy a new set. No more plasma for me. Forget tech help. Like someone said "I can't even understand them" Have bought many Dell products but am off of them from now on.
 12th of Jun, 2008 by   Mike 0 Votes
Me too... 42" Plasma purchased through Dell online and after 24 months, dead. Started with horizontal lines across the picture, then no picture and multi colored sections followed by power cut-off. Now power stays on but black screen. After several hours researching this concern, it is apparent that this unit is a disposible electronic device. No part numbers available for local service and out of warranty procedure is a joke. After several previous Dell purchases, this was my last. And you bet that I have spread the word.
 17th of Jun, 2008 by   Abraham Delgado 0 Votes
I have to agree with all here: Dell is not holding up their end when it comes to customer service! It is indeed true that service reps are difficult to understand - what kind of English IS that they are speaking? My set started losing picture like some have desribed here: after DELL logo appears, picture comes on, but a few minutes later, fades to black yet set remains on. After being transferred to several departments and given numbers to call so that they can transfer me around again, I've decided to just take the $2500.00 loss and go support a better brand that treats customers with more respect than Dell! And I've bought many PC's and laptops from Dell - how dare they?!
 23rd of Jul, 2008 by   S. Kaczorowski 0 Votes
Yes, similar problem. Our 42" Dell TV died few weeks ago. Dell will assess problem for ~$250 (not including shipping costs) at which point, if it can be fixed, they will charge more to repair. We literally are making our last payment on the 0% plan this month. We were watching TV, heard a fizzling and lost picture. It is also now out of warrantee.
 23rd of Jul, 2008 by   jcl 0 Votes
yes, me too. my 42" dell died 3 days ago. that would make it just over a year old. oh and im still making payments.
 3rd of Aug, 2008 by   Jim 0 Votes
I too have the w4201 42" plasma with a vertical line. I've since replaced it and have tried to repair myself. I'm in computers for a living and am not affraid to give it a shot. Have been researching the heck out of this issue and have found some hits on google with options. One guy says that there are dry soder joints on the connector that the ribbon cable connects to and if you resoder it fixes and the price is zero and just your time, tried it, didn't fix. I found a site www.shopjimmy.com, these guys are great, they basically take broken tv's and salvage all the good parts, test them and sell them to us hoping it'll fix our issues. They are very reasonable and I've had first hand with them and they are a pleasure to work with, basically if the board you get from them doesn't fix it they'll refund your money so I thought what the heck, a "F" buffer board is what everybody says is the most common problem, shopjimmy, $50 bucks awesome, got the board, installed no fix, shopjimmy to the rescue, they said could be logic board $120, still OK, received it, installed it, no fix. My issue now is finding someone to help troubleshoot further. I think it's either the cable the plugs into the "F" board then is glued to the actual plasma display or it's the plasma display itself. Never the less still line on tv. I'd like to find someone that has successfully has replaced that cable between the "F" board and display, other than that I'm looking for a used display, will probably have to wait until they get cheaper. By the way my tv is a Dell on the outside but really made by Samsung on the inside, tried them no help. Hopefully in the future I will find the same tv that is cheap and broken but the broken part will be electronic boards and the display would be ok. Anybody has questions or suggestions on what to try next I'm listening.
 4th of Aug, 2008 by   Tracy 0 Votes
Same issue as noted above. One would think that with so many people having the same issue Dell would need to do somthing. Maybe it is time for a class action suit?

When a car maker finds out that their is something worng with their product they send out notices to everyone to go get it fixed where they bought the care. Why can't dell do the same thing. Something is wrong with this producct and should be fixed. They sold us the TVs with this weakness.
 9th of Aug, 2008 by   JOSEPH 0 Votes
SAME PROBLEM. I CONTACTED DELL ABOUT HORIZONTAL LINES ON THE TV AND THEY REFERED ME TO AN OUT OF WARRENTY COMPANY WHO INFORMED ME THAT I WOULD HAVE TO SHIP THE TV TO THERE COMPANY IN OHIO. I ASK HOW MUCH FOR THE REPAIR AND THEY SAID IT WOULD COST $261.00 FOR DIAGNOSTIC AND LABOR PLUS WHATEVER PART IT MAY NEED. I SAID GREAT HOW MUCH FOR SHIPPING AND THEY STATED $950.00. FOR A TOTAL OF $1211.00 PLUS PARTS. I WAS VERY DISAPPOINTED WITH DELL. I'VE PURCHASED NUMEROUS ITEMS FROM THEM AND THEY TREAT ME AS A TURD. SO I'VE LEARNED MY LESSON THEY WILL NEVER GET ANOTHER DIME FROM ME OR MY FAMILY AND FREINDS. I AM ALSO STARTING A DON'T BUY FROM DELL CAMPAIGN.
 15th of Aug, 2008 by   DUANE 0 Votes
Two years and two days ...My w4201 went black ... same story local repair people said no parts and a few didnt even want to look at it ...class action ?????????
 16th of Aug, 2008 by   rickey duffin 0 Votes
HAD THE SAME PROBLEM FOLKS WITH DELL 42 INCH PLASMA4201C AND WAS TOLD THE SAME THING BY DELL REPS, AND THAT I COULD SEND IT BACK TO DELL. WHEN ASKING WHAT THE PROBLEM WAS I WAS TOLD IT WAS SOME TYPE OF BUFFER MODULE. I HAVE ALSO DONE RESEARCH BECAUSE THE TV WENT BAD IN 14 MONTHS AND I THINK NOW AFTER REVIEWING OTHER VICTIMS RESULTS ITS TIME FOR CLASS ACTION ON DELL AND SAMS CLUB WHO I PAYED FOR THE TV.
 19th of Aug, 2008 by   Tim 0 Votes
Exact same scenario as above, today the TV started having lines throughout the top 2/3 of the picture. Waited almost 2 hours for tech support and referred to Decision One who wants to charge $261 to assess the hardware issue and charge $1141 for shipping to Grove City, OH.

TV is 2 years and 3 weeks old.
 20th of Aug, 2008 by   Chetna Sanghavi 0 Votes
Have the same problem with 42 inch Dell Plasma TV. It doe nt turn on. DELL is asking to ship it for repair. We have to pay for shipping which would cost $1000.00 and then repair cost. Not worth it. Seems like many people have experience the problem. Case fo class action law suit? Let me know what did you all do to resolve this issue?
 29th of Aug, 2008 by   Earl Bailey 0 Votes
This is truly criminal!!! My DELL 4201C will be 2 years old in Sept (08) and it too will not display. The picture was just fine when I turned on the unit this afternoon, after about 15 minutes I had vertical lines and then nothing, just audio.

I called their "Technical Assistance", what a joke!!! Even more so when the rep suggested that I purchase the extended warranty when I purchase my next TV from Dell. Oh yeah, I want to purchase another inferior product from DELL.

Ditto here, I received the same run around about shipping the plasma, the costs of this is more that what another would cost. GIVE ME A BREAK!!!

I too own several Dell laptops and desktops. Looks like I will be looking at other brands in the future and discouraging everyone I know about DELL products.

I agree with the pursuance of a class action law suit. Where do I need to sign?
 6th of Sep, 2008 by   Michael 0 Votes
Well... this should come to no surprise but I too along with (3) other family members are having the same issues and this has to stop.

Between the (3) of us we all have Dell Computer equipment and 3 LCD and 1 Plasma TV. The 3 LCDs, where should I begin, we have to use the on/off swith mutiple time, for up to 15 minuets to get them to turn on. Color is starting to go in and out. As for the Plasma, we are having the same issues as listed above.

After multiple calls and now reading the online issues I think it may be time to start a CALS(class action lawsuit) againt this PC giant to make good on technology they may have been aware would be problematic.
 6th of Sep, 2008 by   Jack 0 Votes
Dell is a disgrace! We are a corporate client of Dell and every computer is Dell. Bought my Dell W4201C on Feb 06 and the TV went bust 26 months later. Started with a vertical line down the middle then the picture went out. Got run around from Dell, same story as others from Decision1. Will try shopjimmy.com with a local repair shop, but do not hold high hopes.

What a bad corporate citizen Dell is being by not offering a more comprehensive service. In my opinion they know these things are duds and are taking the path of least resistance. To Hell with Dell I say!!

I hope that someone starts a class action.
 11th of Sep, 2008 by   Joanie 0 Votes
Everyone who posted above covers our problem with our TV from DELL!
50" Plasma
No picture
Blue light when on
Sound
Contact me for a class action suit!!!
We have all been had by DELL for thousands and thousands of dollars! What a disgrace.
 12th of Sep, 2008 by   rostik 0 Votes
i have a 42" plasma. when i press the power button, the blue light under the button goes on but the green one doesnt and tv doesnt turn on, and no sound. i had no problems of any sort before that. tv is just over 2 years old. out of warranty as well...

Post your Comment

Please check text spelling before submitting a comment
Your attitude towards ComplaintAgree Neutral Disagree
Comment text
Attach photos (optional)

Videos

How to Buy a Photo Printer

Latest Groups

Today's Mess-Up Photo


RSS Feed
bdomains.com
 
loading
     
 
Login close
Email:
Password:

Forgot your password?