Complaint Rating:

I'm using Airtel prepaid for past 1year. I'm using my mobile, not only to make calls but also for using Instant GPRS, by paying required amount. On 31st March 2008, i made top up for Rs 121/- and later checked my balance. Rs 150 and above was available in my account (including my old balance). Same day evening when i checked my balance it was only 0.19 paise. Thought i didnt utilise my phone for any purpuse expect my weekly GPRS activation. When i enquired from Airtel Customer care Centre, there was no response nor they were not able to trace out. My request reference no. is 0331107175. Kindly look into this matter. Thanking you