CVS

I have been a regular at this store on 3rd and Fairfax and time and again I am amazed at how bad customer service is at this store. Through the many years I have been shopping at this store there have been numerous managers coming and going - none could make any difference whatsoever. The employees (at least most of them) seem to hate the customers and they all look like they'd rather be some place else, but at work doing their job. Most of them walk around at a snail's pace and try to pass you on to the next person God forbid you have an question or request. Today I had an encounter with a new manager named Martha, whom I had never seen there before. She was most unhelpful and condescending. I wanted to buy a carton of Marlborough Gold 100's, but they were out of it, as usual. They have known for years that this is one brand of cigarettes that sells the most, yet they never order enough to last until the next shipment. The last manager blamed the corporate office for the occurance saying they only get so much per store and cannot get more, but at least had the flexibility to find ten packs of the same brand to make up for a carton. This new manager - Martha - said no way possible, I have to sell you the cigarettes by the pack, because I do not have a full carton - even though I told her I would take a couple of packs of the short ones. She had no business sense whatsoever, and was unwilling and unresourceful to help. I stormed out of the store swearing I'll never come back, but I still cannot get over the fact that CVS keeps hiring these horrible people to manage their stores time and again. No wonder the employees are lacking any kind of enthusiasm or drive for better customer service. With this kind of example in their face how can anyone expect better? Until CVS changes their management, they surely cannot expect any improvement in their famously bad customer service and the long list of endless complaints. My advice to CVS is to hire better managers and start showing some appreciation towards the existing employees who demonstrate their abilities in customer satisfaction. Stop hiring managers fresh out of hight school, because they don't have a clue how to service people much less how to relate to any customer issues. Pay the big bucks to deserving people and not to those who obviously hate the customers shopping in your stores.
On the last note, please take notice of the inability to resolve a simple issue demonstrated by your new store manager named Martha. She needs to find another job - accountant maybe? Certainly not anywhere where she needs to deal with real people and real issues, however simple they may be.

On three different occassions I was told that the pharmacy did not have my prescription in stock. May 25 and June 25 CVS did not have my prescripton for Ovocon 50 (birth control pills) in stock, even through this prescription is on ready fill and has been at this pharmacy for over 1 year. Now today, July 1, I am told that they would have to order my prescription for Vyvanse which once again is a prescription that I get there every month for over a year. When complaining, the pharmacy manager said she could call other stores and of course I would have to go over and pick it up. Why should I be inconvened when its NOT my fault they screwed up. I don't want to hear excuses well I am new or I was on vacation. NO EXCUSE, do your job! If I don't do my job, I'll get fired. I have decided to bring my prescriptions back to Walgreens and do business there. I knew I should have stayed away from CVS when they gave me the wrong prescription many years ago after I was discharged from the hospital ER with a head injury.

Today I had the unfortunate experience of trying to shop at CVS in Newbury Park. I wanted some passport photos taken, but was curtly told "can't do that size". This, in spite of CVS advertising that they can do such sizes. Next I tried to find some light bulbs, but out of stock. I bought a couple of shampoos and paper items and then tried to use the 25% off coupon that I had been sent this week and was told "All sale items, can't accept the coupon". In sum, a total fiasco and waste of time and total lack of any in-store competence or assistance. I then went to Walgreens for the passport photos and was treated efficiently and kindly and obtained the passport photographs in the size specified with no problems whatsoever. Further I was treated as a valued customer and am grateful to the Walgreens on Ventu Park.
Guess what, no CVS in future and Walgreens will have all my business. I tried registering complaint at cvs.com, but no section to contact them, no surprise there. I am disgusted with the low and unacceptable behavior and attitude of CVS and its employees.

CVS upper fronts street binghamton new york...i am making a formal complaint regarding the new "law" that is in effect.regarding swiping insurance cards at pick up...i have 3 in my family..staff is now telling me that alll three of us need new cards.they will not swipe..i called my insurance company and they will not issue new card.because cvs is the only one who is giving customers hard times.i was told to switch pharmacies..how can it be that cvs is the only one who cannot swipe these cards.noone else has a problem.i took card to my ins co it swiped...soemthing needs to be done..they are tellin everyone they need new cards or u will not get scripts.this is rediculous and not right...it is either the stafff or the machine ...the staff is very rude.i have also asked for a 600.oo plus script to be ordered for every month...not been done..the colored..indian pharmicist is very rude and judges people by the script.he told me they cannot have scripts ordered for every month...i am going to go to rite aide.i will make sure all my friends and family know about this too.i will have them alllll go to rite aid.this problem is going to get bigger if u do not change this.

I have been shopping at the Connecticut Avenue Washington DC CVS (#1354) for twenty years and have been served by the cashier Al for at least five years. Last night I purchased a pair of reading glasses, went across the street for dinner and realized the side piece was sprung and one of the nose pads was missing. I returned to exchange this pair for an undamaged pair. When I presented my receipt and the identical pair for exchange Al took out a magnifying glass and declared I was trying, in his words, to do a "switcheroo". He then accused me of being a theif and asked for my identification. I called for the manager who declared they would not have a damaged pair of glasses on the rack. I took him to the discheveled mess of a rack and pulled a series of broken glasses off the shelf at which point he made the swap. In 62 years, I have never been accused of being a theif for returning clearly damaged merchandise. All-in-all, a humiliating and disgraceful experience for a regular or any customer to be put through.

I have used CVS store # 4285 Timberlake Rd, Lynchburg VA [protected] for many many years and have rarely used another pharmacy. I placed a call today to make sure my rx had been received by e-scribe and also it was hand faxed. The person I spoke with was very rude as usual, Mostly all of the pharmacist in this store are RUDE especially Cindy McIneer she is an awful pharmacist! very rude and a smart *ss and arogant, I cant wait until someone treats her or someone in her family the way she treats people. Cassie Mason is also rude, unhelpful, impatient, and has a very rude and nasty tone with her voice. Also I had an incident where I had insurance through Coventry then switched insurance carriers to Peidmont Community Health plan.My new insurance information was given to the pharmacy staff to load into the computer and to let them know I no longer was covered under Coventry anymore. One of the workers there continued to bill the Coventry insurance and before I knew it, I was sent to collections by Coventry for $180.00 because who ever was putting the prescription in was using the incorrect information with billing and DUH the wrong insurance carrier.I called the store immediatly to find out what was going on and of course I spoke with rude ole' Cassie Mason she was rude acting as if it was not her/their fault which it clearly was a CVS mistake. She continued to tell me she would get back to me, and she would contact the cooperate office and they would get back with me, which never happened. Never did anything to find out why your store continued to bill Coventry. I called CVS and no-one could figure it out meanwhile I'm in collections for CVS's incorrect billing and not paying attention. I also called my new insurance which was PCHP- they explained they were never billed for the scripts that were in question. I placed another call to cvs spoke with rude ole Cassie again and she stated there was nothing she could do and everything on their end was correct. I faxed all my information to cvs and to PCHP because I noticed that the codes were different on some of the rx's, So I spoke with Coventry and they also confirmed that cvs was still billing them for prescriptions and they were paying for them but I was no longer covered by them. I had to pay $180 to get out of collections and waitied 3 months for PCHP to re-inburse me for someone else's carelessness. I never have a good experience when visiting cvs, I never shop at your store I shop at Walgreens I will probably have all of my prescriptions moved to Walgreens where I get treated wonderfully. I would like to say that Larry Kaus was very helpful when I called to ask him if I could take a medication along with another one that I wasnt sure of. Thanks Larry.. also Walk Chong was very helpful when I had another question with my prescription he was great but did have a deep accent and hard to understand but we managed and He gave me very helpful information regarding my prescriptions. Again your pharmacy staff and pharmacist are inconsiderate, rude, and incompetent in the billing area! If you continue to let these staff members speak to your customers the way they do your store will not have many more customers, word of mouth with complaints sure get out a hell of alot quicker than a good compliment, I would never recommend your store # 4285 to anyone. However there is one chinese or maybe Asian little guy that works the drive threw window he is so wonderful, helpful, and has a remarkable personality, and also its a very pleasant black lady kind of short that walks with a small limp, she is also amazing I love when either of them come to the window.

My insurance has required me to use CVS/Caremark for maintenance prescriptions. Caremark made two errors (sent wrong dosage) and recently did not inform me of a major change to the recommended dosage of a medication. They preferred to sell and ship their stock of the existing dosage rather than email me re. the change and offer me the option of getting me a new presription. Very self-serving.

This company has had my mothers medication the dr's office faxed it to them on Friday called them today Sunday they still did not have them filled. My name is Sidney Riley 753 CR 2070 Gainesville Texas 76240. Really unsatisfied with their staff service and poor handling of customers

I have been to the Hudson, MA, CVS store several times recently when no prescription was ready. They looked through files, consulted with other clerks, searched through the computer, to come up finally with 1 (out of 2) prescriptions for me. When I called the prescribing physicians' offices, they always submitted the prescriptions at the same time.

If this was not an ongoing problem with this specific location, I would not complain. What is wrong with this Hudson location? Please fix it!

elf Checkout is Bad Business. I have been shopping there for years about twice a week. (The expanded food section keeps me coming) They have everything. CVS Boylston St. Boston Has moved to primarily self checkout. I HATE IT. I spoke politely with the very nice manager who said he would pass it on.
They actually try to beg you out of the "human being" line saying "happy to check you out" Great employees, great store Lousy Idea.
People are voting with their feet. Lines at the real people check-out empty self check-out with nice employees offering help. If Costco opens near here - I'm gone over this one issue.
It is CVS saying ( insert expletive) to its customers. They say its about convenience (theirs) OK so have 1 or 2 not almost all !

I really need help. I have had a mail order pharmacy called Caremark take it upon themselves to renew a prescription of mine and deducted the money from my checking account without my approval. I didn't even need the prescription yet. They even had the nerve to tell me that I couldn't do anything about it! It isn't right for a pharmacy to make the decision to refill a prescription with the money I may needed to go to the doctor or pay the electric bill! I'm at my wits end and don't know what to do. They left me with just $6.64 in my account.

Rude pharmacy manager in CVS Hampstead, NC. Explain to me how 3 pharmacists can not count to 30! If you go to this pharmacy count your prescription and hope that they don't treat you like a criminal when you bring to their attention that they gave you 25 pills instead of the 30 prescribed. This is not the first time this has happened at this pharmacy. They need to be investigated or the pharmacists be given drug tests.

i've been going to cvs for years now, just recently they say my insurance won't allow the ready fill program. so i decided to call my insurance company and low and behold they have nothing to do with cvs ready fill program, it's just a courtesy for their customers. so apparently the people who work for cvs blatantly lie to their customers. well they can say good bye to this customer as i have transfered my 15 prescriptions to rite aid maybe they'll appreciate my business and the money from the insurance and also the numerous relatives and friends i've talked to who will be switching pharmacies.