Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

Cvs / Pharmacy


Being falsely accused by loss prevention!!

Complaint Rating:  94 % with 34 votes
94% 34
Contact information:
United States
So i've been employed with CVS as a photo technician since sept of 2007. Never had any complaints..no serious customer issues...established a great relationship with my customers and have even been told by several corporate employees that i was one of the best employees that store ever had. So i go into work on Monday 6/14 and get called into the office by my store manager and when i go in there the new loss prevention guy is there. Im thinking he just wants to meet with all of the employees in our store because he was new. Boy was i wrong!!! He pulls out an empty lip gloss package and tells me that they have me on video removing the lip gloss from the package..concealing the lip gloss and throwing the package down the aisle. (this supposedly happened on 6/9). So my first reaction was i laughed..and i then asked them if this was some kind of joke or training excercise of some sort...i repeatedly asked him if he was really serious. He assured me that he was. I then proceeded to tell him that i did NOT take anything from this store. Especially lip gloss. He then clarified that he had seen it on video with his own two eyes. I then requested to to see this 'supposed' video IMMEDIATELY! because this is complete and utter b.s. He kept telling me that "it didn't work like that"...and then asked me if i was "comprehending" what he was saying to me. I asked him if he was comprehending the fact that i want to see this video..not now but RIGHT NOW!!I was really beginning to get highly upset and demanding to see this imaginary video!! I started to raise my voice and began to cry because the frustration of this situation was taking its toll on me. It was like i was yelling at the top of my lungs and no one even bothered to look up. So he told me what he'd do for me is talk to our district manager to investigate this further.. i said ok whatever...then i asked him..since i supposedly stole this lip gloss where did i conceal it???????????? He said "I dont know". Im like this has to be some kind of joke. Then he made sure to tell me that i was not being written up...not being suspended..not being terminated..and that i should go in the back..gain my composure and go to work and let this blow over. Im like WtF??????????????? You're accusing me of stealing and yet you want me to go back to work like nothing happened. If im stealing why would the store put their assets at risk??? It makes no sense!!! If they have me on video...why was i not terminated??? I know why..because i DIDNT TAKE ANYTHING!!! So my store manager asked me to get myself together. I told her no...im going home and i then left...about 45 mins after i got home i got a call from my store manager asking me why i reacted the way that i did and that...(get this you guys) "I WASN'T BEING ACCUSED OF ANYTHING" . Oh so youre telling me that i was in the office for close to 45 mins being told that i stole lipgloss when i know i didnt??? But i wasn't being accused of anything? Come on! what kind of game is this??? So they have been calling my phone several times a day asking me when im coming back into work...if i would like them to put me on the sched for next week. I haven't responded to anyone. I called human resources and requested a leave of absence until this situation is resolved and i receive and apology from my manager...loss prevention...and the district manager. i also filed a report with the CVS ethics line because this is just wrong. Nothing like this has ever happened to me before...and nothing about this situation makes any sense. Im hurt by being falsely accused...no matter how small the item was.. im being accused of doing something that is completely out of my character...now THAT hurts...any advice?
Complaint comments Comments (12) Complaint country United States Complaint category Bullying and Harassment at Work


Sort by: Date | Rating
 26th of Jun, 2010 by    0 Votes
That's ridiculous. I work for CVS too, and everyone is leaving my store because of the way they are being treated by the manager. She's young, so she doesn't have a hold on things. Tonight she asked me if I could work tomorrow because I didn't have anyone. I told her I couldn't because I had other commitments. She said that that commitment better be school work because that's what I get Sunday off for. I told her my personal days were just that...personal. I also told her I was not doing homework because I'm waiting for a new FASFA application to go through. She got upset with me and said that I should have told her so she could put me on the schedule for the weekend, but I told her she does the schedule 3 weeks in advance and I just found out about it. She stood there and actually called me a liar. "You should know when your semester is over." But I do Axia College of University of Phoenix online all year around. There are no semesters. I was just notified to renew my FASFA. Again, she called me a liar and said I (and I quote) "Have no right to be a supervisor if you can't be flexible." Firstly, I am flexible. I only ask for one day off out of the weekend. It's her pick. So how is that not being flexible? Secondly, I've worked for CVS for 5 years, climbing my way up the ranks and she has the nerve to tell me I'm a liar and I don't have the right to be a supervisor? I tried to call the Ethics Line (they're supposed to be 24 hours) but I've given up after 2 hours. I guess I'll try again tomorrow.
 28th of Feb, 2011 by    -1 Votes
Keep trying to call them. No one has the right to call you a liar, especially on the job...
 13th of Mar, 2011 by    0 Votes
Hi Miss, I have been treated horribly by cvs's employees, do you mind sharing contact information of cvs' ethic line? I would like to write them a little with regard to my experience in their store.

 15th of Mar, 2011 by    0 Votes
CVScustomer, the ethics line is for CVS employees only. Complaints are supposed to be phoned in to 1-800-SHOP-CVS. Hope this helps.
 23rd of May, 2011 by    0 Votes
We have a pending complaint againts CVS for interrogation techniques, false imprisonment, etc. Please contact us about your loss prevention experiences. BTsamis@tsamisalw.com. See http://www.examiner.com/political-buzz-in-chicago/employees-at-will
 13th of Jul, 2011 by    0 Votes
CVS REGIONAL LOSS PREVENTION should investigate the theft of CVS MARVISTA 9493, I was terminated of raising my voice against those employees involved. Why they kept those individuals if they knew they were involved in theft. Seems like these individuals knew the privacy of company, CVS donot want to ruin their reputation.
 12th of Sep, 2011 by    +2 Votes
contact a lawyer. maybe you should sue for mental distress and get your job back. cvs deserves it. that was totally uncalled for
 21st of Nov, 2013 by    0 Votes
-CVS have loss prevention team within their district
-check the parking lot for loss prevention/they park to the side, customer park close to store or middle.
-loss prevention get money by prosecuting customers and associate, they are not there to give you a promotion.
-if you are an associate, and not part of the management team, then the management team are your enemy.
 27th of Oct, 2014 by    0 Votes
my manager and fellow supervisor are dating and it sucks, , , , they think they are hiding it from everyone but half the store knows, , , , the supervisor is in the new store manager internship program . losing respect for my manager by the day, , can hardly look at either of them, , , , , they both lie...etc, , , , no one wants to do./say anything cause we are all afraid of losing our jobs, , , , we just go about our day to day duties shaking our heads, not really taking anything either of them say very seriously, , , , the supervisor gets a lot of customer complaints which the manager fluffs off, , , customers come into the store or they call, , , i am now going to start to give the customer the 1 800 shop cvs #, I have seen the supervisor walk away from customers at the c/o, just left them there, , has made a rx tech cry cuz she didn't finish her modules and was making the manager look bad, , , , , comfronted another rx tech on a customer complaint that came thru I got heart program, , , when the tech was off on that day, , , has told techs that the pharmacist isn't doing his job... they are adjusting their schedules by themselves without telling anyone and leaving the store shorthanded,
 24th of Jan, 2015 by    0 Votes
I would like to know if anyone has any knowledge of someone completing Modules for someone else. Let's say a Module is to be finished and associate is not able to get it done and Manager or someone completes it for the associate.
 24th of Oct, 2015 by    0 Votes
same thing happened to me
first show me your pocket i didnot touch anything i went there for holloween decor for my kids sticky foam to make door decor and one employee shouted show me your pocket i showed the pocket their is nothing inside i have some wild sunflower seed that i collected form the fallen branches panik started i called dialed cops they know my location from ph no first i heard man police speaking then lady hey my eng nt gud
and the whole story that employee who has accused me grab pen from near by rack, i was also distant away from rack, told police that i stole it, it didnot come from my body, bag, alll cvs and police 2 saying loudly infront of others that i shoplifted, in my life i always buy, leave the store, i call cop then i leave the store i was hadcuffed for trespassing violation i was boycott from cvs 2, all the employee told me that i stole it dollar pen, may be i was out of store i told them to check vid but they said not recorded the employee saw from that oval celing mirror it get butterflies in mytummy he he so funny i was nervous they told and i was leaving the store cop told to give me lift but they told diff thing their time is precious and as i told them i am going to tjmaxx they told me not to steal from tj maxx where i go all people know me evenn cvs people no me but diff shift i went back to store cried cried even typing at mid nite crying the told to meet me in court to be contd
 3rd of Feb, 2016 by    0 Votes
I dropped by CVS tonight to find none from my to-buy list that I had prepared. After checking shelves and aisles, I left the store buying nothing. A young black male came up to me after I walked out of the store saying that I would get arrested without giving me any clear explanation. He himself was acting so bizarre from the time I was in the store that I was surely alarmed for a several reasons. What if he was a random deranged guy who tried to push a woman into darkness and abuse by a remark as such? I had heard all the unsound and alarming things that were taking place in the context of loss prevention operation and in-store detention. And some rapists who would pretend LPs to intimidate random people. This called for lawsuits in the region I live--NYC. I was sure that I did not catch a fire even as a shopper when I stumbled upon such news as recent as last summer. According to what those news sources alleged, CVS's LP problems involved incompetence and their tactics that bordered legal limits. And racial profiles in spotting --or framing--suspects efficiently.

What I noticed from the LP guy today:

1) He got the nerve to say that while his accusation was based on NO evidence.
2) He just followed his guts as well as those who left stores without purchasing. Well, good luck with the subjective and primitive method. Lawsuits are at bay.
3) The LP said that he was a cop and he would get me arrested unless I showed a receipt. He did not follow through the accusation, though, as I walked on without engaging. Not only false accusation but also false presentation of his status seemed to add his cluelessness and shadiness.

This was an unpleasant and unfortunate event. I am sure I would never go back the store and would keep away from CVS chain over all: there are a bunch of drugstores. Why would I want to get involved with the crazies, lowly trained and vile?

Post your Comment

Please check text spelling before submitting a comment
Your attitude towards ComplaintAgree Neutral Disagree
Comment text
Attach photos (optional)

CVS Health Logo CVS Health
Customer Care Service
Contact Us

Reply to