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1.5 145 Reviews

Coach Complaints Summary

17 Resolved
128 Unresolved
Our verdict: With Coach's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Coach reviews & complaints 145

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11:15 pm EDT

Coach manager at florida city, florida 5/21/17

My daughter was going off to college and I wanted to purchase a particular purse which was a brown saddle bag from the Disney X collection. I phoned
the store in Florida City to assure they had the product and they did, I drove 3 hours and bought multiple items and the saleslady confirmed that the store had two left when she approached The manager Gary he told her that they were not available, I approached Gary the manager which told me they could not be sold as they were on hold I advised him coach does not hold any Disney product it is against policy and then Gary told me they were purchased already and the customer was going to pick them up later I said that was not true as they were in the original plastic covering with a HOLD note. Gary broke all policies and then lied to me and told his staff to lie as well. Not only did I travel 3 hours for the item Gary had no remorse and his staff apologized and replied that he made all the decisions. This man should be held accountable for his unprofessional behavior.

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4:52 pm EDT
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Coach coach purses

My first purse was a coach. Since the 1980's I have owned nothing but coach. Ever loyal to the brand and its products. I had several products fixed and repaired without cost. A few weeks ago I decided I wanted two of my favorite pieces repaired. The associate told me they are a not covered for the life of the item. When I asked how long does a purse live, she said ten years then quickly changed her answer to two. She knew the items I had were newer than ten years. The cost to repair them was going to be nearly two hundred dollars. I was furious. I had a business trip cooking up and needed a bag. So I made the decision to purchase a baby bag to act as my computer carry on bag. I also decided it would be my last coach ever to purchase. I wanted a few weeks before writing this to ensure I felt this way. Unfornately the longer I waited the more I spoke to other women who experienced the same thing. Hence I wil never purchase your product or related products, like Kate Spade, should your acquisition be approved. I'm very disappointed and sharing this with my fellow consumers.

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11:46 am EDT

Coach coach key ring

This beautiful Coach key ring was a gift from my son a while back.

I received many compliments and other people purchased one for themselves or as gifts.

However the stones have fallen out. Would appreciate any and all ideas on what can be done to fix or replace this as I love it.

I also have about 6 or more Coach bags and have never had a problem with anything breaking, etc. think/hope I might be getting another one for Mother's Day as I have hinted enough about a new one I would love to have.

Tank you for a reply.

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11:04 pm EDT
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Coach debit/credit terminals not working - had to pay cash

Debit/credit terminals not working tonight. Cash only. Had to go to ATM and pay $5 for the withdrawal. Asked the Manager (Chris) to deduct $5 from the total bill at Coach. His response: "It;s not our fault that the terminal is down." Convenient for you. Also, Coach saves double the $5 on credit card fees.

Scam. Next time, I'm going to Kate Spade.

I called the 1888 number... Agent apologized. Still no recognition of the charge. They just don't get it.

Kate Spade, here I come.

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3:58 pm EDT

Coach brown monogram coach rain boots

I received these COACH rain boots for Christmas about 2 years ago. I love these boots. I don't get them to wear them because there has not been enough rain. However, I wore them today at work and I just realized the boot is coming apart where you can see the inner lining of the boot. As I stated before, I hardly ever wear these boots, so for them to be coming apart is absurd to me. They were purchased at a department store at the regular asking price.

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9:45 pm EDT
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Coach black loafers

I purchased a pair of black loafers for $200, not at an outlet. I have had the loafers for several years but with paying $200 for them, I never expected the sole to come apart from just normal wear. I sent them to get repaired or replaced at one of your companies, and received the loafers back just as I mailed them. I was told they wouldn't replace them nor provide a voucher. I've purchased several shoes and purses and have been lead to believe that with any purchased items if damage they would be replaced or repaired. I have also had two purses replaced because of damage, not on my part. I've very upset to have purchased loafers for $200 and to receive the letter I did stating, "to bad and here's a 10% card." I will tell everyone I know to never purchase Coach products of any kind as it's not worth paying over $200 on items that say they're "guaranteed" but are not.

Sincerely,

Tammie McWhorter
[protected]@yahoo.com

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Coachnomore
, CA
Jul 18, 2017 2:18 pm EDT

I have purchased many Coach handbags and wallets over the last few years and last summer purchased a black leather accordion wallet. After using it a handful of times, the zipper broke. As I presented myself at store location as instructed by customer service on the phone, regardless of me only using the wallet a few times and it being in pristine condition but for the zipper, I would have to pay for a repair...I will never purchase a Coach wallet or handbag again...

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10:24 am EST

Coach "coach"purses unethical behavior

I was thrilled to see the email before Christmas last year as part of an email that lists great deals. I have such a hard time buying presents for my daughter and daughter in law. I bought 3 purses for about $85 each. When they arrived I realized It was a scam. Plastic, not leather, very poor quality linings, total junk. I'd be embarrassed to even give them to good will.

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Lynn Moore
, US
Jul 20, 2019 9:17 am EDT

My daughter bought me a Coach purse for my birthday in June. I have been using it for only 1 week now & its peeling off pieces everywhere. Im Very disappointed in the poor quality for the price.
I was excited to finally own 1 now I'm embarrassed to use it.

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7:42 am EST
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Coach messenger bag straps

We purchased 2 messenger style brief cases from coach, @ $450 each. Within the year, the straps began to fray and delaminate. Our local Coach store sent the bags back for repair. One they repaired and it soon required re-repairing. Regarding the other bag we were told it could not be repaired. Upon further inquiry we learned that the longevity of the bags, due to the poor quality of the strap, is 1-2 years. Imagine, $1, 000 for two bags that Coach themselves should be expected to last less than 2 years.

Poor customer service, and apparently incompetent management.

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6:26 am EST
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Coach coach purse

I have a Coach purse About a year of use the straps started shredding I emailed Coach & was sent a return label to send purse to Coach to be repaired I was lead to believe the purse would be repaired at no charge Now Coach has my purse & I was told it would cost me$90 to repair the straps I am very disappointed with the craftsmanship of a well known purse

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Wine Is Good
Wine Is Good
, US
Nov 11, 2016 10:18 am EST

If you were in warranty, you would pay nothing for repair or replacement for manufacturer defect. After warranty, you pay. Like everywhere else.

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12:49 am EDT

Coach bad service

There are many positive reviews about Coach website and I never expected anything could go wrong. Ordered a bag from this company and the one arrived was incorrect. I contacted Coach customer service in order to get the correct order and they explained how to send the wrong one back. I followed their instructions and sent it back and since then I heard nothing from Coach. I tried to reach these guys but for some reason they ignored me. I want to know what is going on and when will I get my bag! It is now over a month and I still have no information regarding my order status.

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jhpup
, US
Mar 15, 2017 7:16 pm EDT

I, too, have had bad experiences with Coach representatives and their customer service. I purchased a wallet a few years ago at a cost of about $75. The plastic zipper pulled away from the leather, otherwise the wallet was in good shape. When I had it returned to Coach for repair, I was told that it could not be repaired and that they would give me a 10% off certificate that could be used toward another Coach purchase. Really? So, in essence, if the wallet is three years old, it means that if you divide the cost over the years, I spent $25 per year on a wallet! So, instead, I spent $3 on Amazon.com on a wallet that has now lasted me several months and appears that it will last at least a year. I would rather spend $3 a year and have my choice of wallet than $25 a year on a Coach!

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12:48 pm EDT
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Coach coach handbags poor quality and bad customer service

I am very disappointed with the lack of customer service I received at the Coach Outlet store located at the Sands Outlets in Bethlehem, 77 Sands Boulevard, Bethlehem, Pennsylvania on Friday June 10th at approximately 9:30 PM. I know this was awhile ago. I was just going to let it go, but two months later I am still upset, so I decided to write this post. Anyway, June 10th I went into the store because the zipper on my Coach bag broke. I asked the sales associate what they could do about it. The woman I spoke to said she was a manager and my only option was to pay $55 and have the bag sent out for 4-6 weeks in order for it to get fixed. The manager I spoke to was not helpful and she made a snide remark about the bag being a year and a half old as if that was ancient. Yes, the bag is a year and a half old. I hate to break it to Coach employees, but that’s not that old. A well- made purse shouldn’t break after 1.5 years. All the employees I spoke with had the same condescending attitude like I was ### because I wanted Coach to reap some of the cost of repairing a bag that was over a year old. I spoke to another manager who said the same thing. Although I was very angry at this point, I kept my composure, was nothing but polite, and explained that I only buy Coach Bags because of their quality and because in the past the company has backed their product. All of the Coach employees acted as if they didn't care at all what I had to say. They didn't validate my feelings and they made me feel like garbage. I find this unacceptable. I should have not been treated this way. The employees should have at least tried to keep me happy as a customer and should have at least attempted come to a solution. There was no attempt at a solution and they showed no care what so ever that I was upset. Again, I was polite, but communicated the issues I had. Their customer service was plain horrible. I absolutely love my bag and I am devastated that it is broken. I don’t feel after a year and a half later that I should have to pay $55 and wait over a month to have my bag fixed. Whether it is policy or not, I feel that Coach employees could have made more of an effort to fix the issue and make an exception being that it isn't that far out of the year warranty. They could have at least tried to help me. Especially since I thought that the policy stated that the bags were guaranteed for life. I understand if the bag would have been 5 years old and I wanted the company to reap the cost of the repair that they would say it is my fault and I would have to pay, but this was only a year and a half.
I started buying Coach Handbags about 15 years ago because I liked the style and the quality. Also, I was misinformed, but I buy the bags because I thought they were guaranteed for life. In the past I have had top-notch customer service from Coach and Coach Outlet employees. I became a loyal Coach fan when 6 years ago I had an issue with one of my bags, which was approximately 2-3 years old. I don’t remember what, but something on the bag broke. I went into a different Coach Outlet store to find out what they could do. At this time the sales associate was incredibly helpful and understanding. They credited me for the amount of the bag and I was able to pick out a brand new handbag, which I didn't expect whatsoever, but greatly appreciated...After this I was hooked on Coach and from this time on the only brand handbags I bought was Coach. I told everybody I knew about my amazing experience (even years later) because it really showed that the company was dedicated to selling quality products and the customer service was out of this world!
When I went into the Sands Outlet Coach I didn't expect or want a new handbag, in fact if they would have offered that I would have turned them down because I want to keep my bag. It's just the point that they didn't even try to help me or make me happy. Coach employees showed me that they didn't care at all. The handbag was approximately $220.00. It seems pretty ridiculous that Coach bags over $200 only last a year and a half. This is really a hassle and upsetting. I love my handbag and I want it fixed, but I don’t want to put more money into the bag because I am afraid it is going to break again. I don’t want to have to pay $55 every year and a half to have this handbag. At this point I haven't gotten it fixed on principle, which stinks because I want to use the bag! Over the years I have spent thousands on Coach products buying purses, perfume, shoes, jewelry, wallets, a headband, wristlets, make up bags, a passport cover, umbrellas, scarves, key chains, gloves, hats, etc. I have spent so much money at Coach~ and they can't waive a $55 fee for my handbag to be repaired? That says A LOT about Coach as a company. I have reached out to Coach and have received either no response or a response that doesn't make sense or match my questions-Like the response to me was "cut and pasted". I am really disappointed and will never buy Coach products again. Coach lost a customer for life, but I am sure they don't care.

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2:25 pm EST

Coach scam

I seen a add on facebook for Coach outlet advertising 80 % off for Christmas. I ordered a purse and I didn't receive anything but a conformation number. No phone number listed to contact them back and I was Charged $69.99 on my charge card. It's been 2 weeks with no purse, no contact information or anything. I called to Coach headquarters and they said that I have been scammed. I am wondering if there is anything I can do to stop this from happening to other People!

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6:11 pm EDT

Coach purchase of a bag

Back on 09/27/15 I purchased a bag and used my 25% coupon. When I got the bag home I decided I did not like the color. I went back to the store a few days later and got the same bag in a different color, they applied the 25% off coupon. As it turned out, I was still not happy with the bag, so I went back a few days later and bought a different style. I asked if they were going to apply the discount And they said no because it was a different style bag. The only reason I went to coach for a bag in the first place was due to the discount. Now I have a new bag 25% more then I wanted to spend. As it turns out Macy's and Lord & Taylor have the same bag right now @ 25% off. It makes me so angry that coach would not apply the 25% discount. I will never purchase another coach product again. Very poor customer service.

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4:44 pm EDT

Coach coach handbag

I bought a Coach handbag and used it for 2 months and the handles have shredded real bad. Poor poor quality. I called Coach and was told I could mail it to them at my expense plus $20 for evaluation and they would see if thy could fix it. No guarantee! This is awful. I have 2 Dooney and Burke bags that are over 7 years old and they still look great. Also have 3 Brighton bags that are more than 7 years old and they look great. NEVER BUYING COACH AGAIN! Not very good quality at all for such a name brand.

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5:35 pm EDT
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Coach disrespectful driver

I just travelled on a Coach USA bus(24B) travelling from Newark NJ to East Orange when the bus driver who seemed to be having an already bad day demanded to see my bus card again as I headed to the aisle. I took it out again and showed it to him as he was arguing and simply said I showed it to you already. I guess this enraged him because he started yelling and called me a chicken head. Now I'm not very familiar with slangs and terms but the word chicken head seems not to be very favorable since everyone on the bus seemed disgusted and angered by his comment. Is that what bus drivers do these days? Instead of providing exceptional customer service to the travelling public they verbally abuse us with nasty slangs and words especially to the hearing of the young kids who unfortunately have to hear these foul terms? I wish Coach USA would discipline this driver accordingly since his action casts a negative outlook on the few decent bus drivers who take their jobs seriously and should be commended for such.

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Bhoja
, US
Mar 03, 2015 12:18 pm EST
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COACH USA has increase the ticket price by close to 35% when the oil price went up few years back. It took them just few weeks to increase the ticket price . Now that the oil price went down, there is no talk of getting the ticket price reduced. I don't see any complaning and hence this attutide of Coach USA.

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10:40 pm EST
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Coach scam

Please note that ANY website claiming to have Coach bags EXCEPT for coachfactory.com and coach.com they are all fakes. coachfactory.com is definitely legitimate. You will notice with the scams that they are all the same prices with numbers instead of names. They are not leather. They don't look like the same Coach patterns that Coach really has, and each one has a specific name. Pay close attention. If you see that they do not accept regular credit, and you see different forms of cash such as canada, english currency and others, do not order from them. EVER. The same goes for MAC makeup, the only MAC is MAC.COM. Good luck ladies.

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3:18 am EST
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Coach - fraud

First of all I placed my order on 02-24-14, it arrived 03-07-14. The total was 106.00 ( US Funds). The website states that the products on the site for sale are authentic coach purses, wallets, etc. They have multiple other brand name products on there for sale as well. When I received my order the bag was fake leather, seem was already falling apart, the...

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6:10 am EST
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Coach fake coach bag

Webpage shown promotion discounted Authentic Coach bags, but seller from China due to payment transaction shown at statement is from China. I asked seller advised barcode and product code (original Coach bag come with Barcode and product code) but seller said bag direct from manufacturer and no barcode no product code. That is no right to do by Seller, their are copy right Coach without legal and cheated buyer so.

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7:00 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Coach fake merchandise

I did some research before I thought of purchasing merchandise for a relative and myself and I found out that the website whom I thought sold authentic merchandise was FAKE! It looks so real but wow looks can really be deceiving I'm glad I did the research before purchasing. There is a website that a woman made who ordered bags from a page that she thought was the real deal and then she ended up getting scammed and she gives the names of ALL the fake coach websites it's called fakecoachwebsites.com & I copied and pasted the link here so you guys can look up and NOT buy any merchandise from those websites! http://fakecoachwebsites.com/index.html thanks to that website I didn't get scammed and if you don't want to get scammed either then I suggest you go take a look! You will be surprised !

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romesa02
, US
Sep 29, 2013 7:44 am EDT

upto I saw the draft of $5932, I accept that...my... mother in law was truley making money part-time from their computer.. there aunt has done this for under eleven months and resently repayed the dept on their apartment and purchased a great Smart ForTwo. look at this web-site http://www.jobs64.com

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3:35 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Coach fake goods

They have two websites, this one and this one: http://www.coachfactoryoutletumall.com/. and http://www.cheapcoahusa.com/index.php?main_page=index&cPath=347, as well as 3 others, all the same company.They advertise free shipping then charge you. I had my credit card company stop payment. It is FAKE, states product by Coach. They also lie about this:

1.We offer the lowest discounted
We, a wholesaler and retailer Internet were a merchant Yahoo 5-star and a member of the Better Business Bureau. We send the item from the manufacturer straightly with manufacturer's price to the customers abroad. That's why our products are cheaper than the market.

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Gamone
, US
Jun 06, 2012 1:56 pm EDT

I ordered 2 purses on line. My credit card was charged within the hour and over 3 weeks later I still have not received my package. There is no phone number to call and they are ignoring my e-mail messages. Then I went online to find out that the Coach purses are fake. I want my money back!

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