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Citi Financial


Appalling Customer Service

Complaint Rating:  0 % with 0 votes
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Contact information:
Spruce Grove, Alberta
Went in to pay off loan, was never given paperwork on the loan. Granted I could have demanded copies but trusted them enough not to. When I was paying out I requested copies and was told by the manager that it's not their problem I misplaced it, he was EXTREMLY rude and loud. I only wish I would've actually got my iphone out and recorded it. I have never ever seen treatment like that. Bunch of crooks. He kept talking over me and saying he knows for a fact I got my paperwork, I know for a fact I didn't. It wasn't a big deal until he started raising his voice and calling me a liar. I will NEVER return.
Complaint comments Comments (7) Complaint country Canada Complaint category Loans


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 17th of Mar, 2009 by    0 Votes

Citi Financial - phone paymt. option
citi financial auto
United States
Phone: 1800-486-1750

I try to make payment using the information above to my car loan, and am told there is no such account. I encounter this problem frequently. It gets frustrating and I give up and try another day--Same response. I do not want an automatic withdrawal because of the way I get paid and how my bills arrive in the month. Payment by phone is convenient for me. This way to pay with this company is rediculous.
 30th of Nov, 2010 by    0 Votes

Citi Financial - interest on loan
Citi Financial
United States

I took out a loan in 2007 for 10, 000.00. I have been late a few times (shocking~I know) and for some reason it makes perfect sense to them that I owe $10, 800 over 3 years later. I mean, come on, it could not go down at least a little after paying over $9000.00. I hate these people and I don't know how to ever get it down. Am I going to be paying on this loan for the rest of my life?
 31st of Dec, 2010 by    0 Votes

Citi Financial - Harrassment
Citi Financial
United States

This is the worst company ever! I think they have to pass a course in rudeness to work here! I am about ready to let them take a Judgment on me for what I owe so the harrassment will stop! Judgment interest is 1.5% and I am paying 18%. VERY TEMPTING - these assholes don't get it. The squeaky wheel doesn't always get the grease
 8th of Mar, 2011 by    0 Votes

Citi Financial - account number 67200051-0160636
citi financial
United States

i took out a loan for 14, 000.00 in june of 2006 and have been paying and the balance is still 14, 224.70 how can this be i cannot understand this at all neither can my attorney i am writing to try and come to an agreement with citi and set up payments to get this taken care of as per my attorney without having to take it to court
 31st of Mar, 2011 by    0 Votes
i gave citifinancial permission to do a one phone payment and when i got behind in payments they took that information and set up automatic bank transfers. not just for this loan, they even took money for an entirely different account. what can be done about this illegall, and can i sue them. this is the kicker when i called the local branch the manager was so mean she told me that i had to have gave them permission because there not allowed to keep that information for the one phone payment i told her are you freaken kidding. it was my word against hers she almost laughed . i told her i wanted to be refunded the money and she said i cant give it back to you anyway because your acct is past due. so what im hearing is even though what they did was illegall i cant get a refund bacause im past due. please if a lawyer sees this please email me at renae402@yahoo.com
 22nd of Apr, 2011 by    0 Votes
You should go for a free attorney consult. Have all of your bank printouts, etc. Consult is free...can't hurt.
 10th of Apr, 2013 by    0 Votes

Citi Financial - Consumer Promotion Draw
Citi Financial
1901 Ulmerton Road, Sixth Floor
United States
Phone: 866-206-9301

A check amount of $3.950.00 issued by Mercury Insurance Group payable to my name for winning Consumer Promotion Draw in United Kingdom. An amount of $1, 920.00 was asked to pay for Tax Clearance Fee (non residents) thru Western Union or Money Gram.

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