Complaint Rating:

Hello,
I will ask the same question. Is there a lawyer to file a Class Action Suit.. This is too much.

Yes, I too have problems with Chase Home Finance.
Last year they required a copy of each insurance policy. Sounds like a resonable request. I faxed it to them and the insurance agent faxed the info. In a month I got the same letter requesting proof of insurance. I again faxed the information. The third
Fax someone read correctly. Then it was time to cancell the insurance they had taken out for me.. then our escrow was refunded. Escrow acccount was also changed.. the payment went higher! Again we called.. Now the paper work and the intenet information are wrong. we made the proper payment and they want a higher payment..
seems everything has been adjusted properly except the payment information.. We are NOT late on payments. We do not owe that higher payment.
And the man on the phone actuall told me what my payment was without me saying so! It's so much frustration I can't do my own work. Every time we get a note from them we wonder..
SO, the story goes on.. Again today they want proof.. THey have proof!!! I"m faxing it yet again.. BUT they still haven't managed to fix their original mistake from last year..Again this man assures me my insurance is ok.. am I to believe him?
YOu can't get the same person on the phone twice.
THere are 3 diffferent deparments, payment, escrow and insurance... and they each don't seem to communicate with each other! COmputer information and the paper bill are not correct.. THey
end their conversation with "and you can check your
payment information on the internet site..! NO I CANNOT!!! IT IS WRONG.. did you not listen to what I said this entire conversation..

One time the guy said.. "Do you want to keep you house.:" What was he trying to tell me? Another person actually started asking questions that had nothing to do with the problem..

So, I can refi with another local company with a real person present OR I can sell and rent.. this is just too much trouble.. And we are about to do the whole this all over for this year... YOU need to send us proof of inssurance..
thanks..