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Charges for services I did not have
Complaint Rating: 
Company information:
At&T
Texas
United States
www.att.com
Today, I called AT & T to upgrade internet modem, router and service. To my surprise the sales person informed me that currently I was being charged 4.00 per month for service I did not have or want. Over 4 years ago, I dropped my unlimited long distance that I had not been using. Not only was I not using it, I could not use it if I wanted to. ”It was blocked”. Because I am so busy, I pay my bills on line, without viewing. Well perhaps I did not realize that I was missing $4.00, since it is such a small amount. But to find out that this was added on my bill in 2006 without my knowledge, I was very disturbed. I would consider that STEALING. When I called Customer Service today, they said there was nothing I they could do, since I should have viewed my bill. Well, I guess that could be my fault, since I just trusted them not to add services without my approval. I mostly did not view my bills. They had been basically about the same for quite some time. Whenever there was a small rise, I figured it was due to all those extra TAXES that we pay. I told the customer service lady that even if I wanted to dial long distance, I would not be able to since I DID NOT HAVE SERVICE. Do you know what she told me? She said that I should have called a technician to repair and service that I never knew I had, nor gave permission to be charged for from the beginning. Why would I call a repair man to fix my car that I don't even own??? That surely does not make sense!!! I am so bothered that even just $4.00 added up in 1 year, but for 2 years without my permission. YES, IT IS STEALING! Wow, do they not have any moral obligation to do what is right? I have not spoken to AT&T for over 4 years when I dropped that Long Distance service. Why would they take it upon themselves to add it 2006 and not allow me to have the benefit of using it from home. IT SURE DOES NOT MAKE SENSE, DOES IT? Now, I am presently looking to change, service completely; phone & DSL. Is AT&T that desperate to make a buck?
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