Complaint Rating:

Company information:
Verizon DSL
Maryland
United States

I had Verizon Internet Service at $14.99 per month for life up until Wednesday, January 23, 2008. One of the pushy sales representatives changed my plan to double that amount when I originally just called to find out if I still had the "Call Waiting feature on my telephone. I do not understand when I called the next day which was Thursday, January 24, 2008 to switch back to the $14.99 for life Internet (DSL) service that it was not available anymore. That tells me that it was a scam to get me to switch from the $14.99 per month for life to a higher plan. I cannot afford to pay more money because I have a high overhead as it is and I tried to tell them that. So what they did for me was change it back to $14.99 for only one year and then it will go up after that time to a higher amount. This is very unfair and unethical business practices and Verizon should be held accountable for such business tactics. I am appalled and very unhappy at this point with Verizon. I want everyone to be made aware of this so they do not get caught up in the same predicament as myself.