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2.0 768 Reviews

CenturyLink Complaints Summary

187 Resolved
571 Unresolved
Our verdict: When using services from CenturyLink with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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7:35 pm EDT
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CenturyLink not honoring price quote

I'd like to file a formal complaint. I called Century Link about a month ago, to add unlimited long distance to our plan. While she had me on the phone, the sales rep wanted to see if she could look at our account with the hope of saving us money.

And she did: she took $10 off our monthly Internet bill, plus she doubled the speed. Then, if we'd agree to switch from Dish Network to DirecTV, she could save us about $50 per month off our total (home phone, Internet, satellite TV) bill.

I've called twice to Century Link since receiving our first two bills after the switch. Our bills are nowhere near $50 cheaper. In fact, it's costing us more than it did before the switch. The support people I've contacted have been very compassionate and tried desperately to trim any fat off our bill, and did slightly. But so far no one's been able to get us anywhere close to the promised figure of approximately $132 per month for all charges.

And of course no one at the company is accepting responsibility for this problem. So we, I suppose, are just supposed to say "oh, well" and go on and pay it each month.

I am going to voice my complaint on every platform I can find until somebody from Century Link fixes this mess.

Larry, Texas

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CenturyLinkJoey
Greenville, US
Aug 16, 2011 5:54 pm EDT
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larf and badmaster1,

This is Joey with CenturyLink. I'm happy to help out with any trouble you all might be having. Just fill out the information at this link, http://on.fb.me/pDFnvq and someone will look into this for you as soon as possible. Thanks.

Joey H
Manager, @CenturyLinkHelp Team
TalkToUs@CenturyLink.com

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badmaster1
Fort Leonard Wood, US
Aug 13, 2011 8:05 pm EDT

The website says $44 a month for stand alone 3 mbps service. I am billed $72 a month. When I called to see if I accidently had the wrong package, it seems I do not. After router fees and "taxes" the price is right. Go figure. With cable it was $53 a month for 10 mgps. It was a lot but at least it was what they said. All that crap you here about the cable overbilling and Century Links great deals is a fraud. By the way, when I asked the customer service rep about why the commercials and website said one price and the actual price was so much more... he straight told me it was due to marketing techniques. I wish I had other options, I would surley switch. If you have choices, I suggest you check them out. I have always been happier with cable and wish it was an option.

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3:14 pm EDT

CenturyLink lack of service down time

I own and operate a small bookkeeping business, which processes payroll, and records that requires a phone line. I called for century link service numerous times in the past month to fix the hum on the line so my dsl will work in order to process payrolls, and send scanned documents to my clients. Century link service tech come out after business hours which are stated up front with dispatch when setting up the repair order. They close the ticket and I have to go through the same problem now going on a total of 3 days of down time, which has cost me $350.00 per day. So a total of $1050.00 in time and work. I want to be part of class action that sues century link for lost time.

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5:03 pm EDT
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CenturyLink buried costs

Why are all you people buying land lines as your telephone service when for $30 or $45 a month, you can buy a cellphone called Straight Talk at Walmart? It has unlimited long-distancing and texting each month. To get the phone, it is $45 up front, but well worth it because you know how much your monthly phone bill will be every month -- and no additiconal hidden fees that the land line companies dump each month without you knowing. They look official. And think about it, they are duping you because they know of what a bargain Straight Talk is. I never knew until my insurance rep told me about it. Check it out at the Electronics section at any Walmart. You will remember me later when you see how much you have been ripped off by even the basic cellphone companies.

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9:45 pm EDT
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CenturyLink no contract - charge to terminate

I was charged an early termination fee of $600 after 20 days of sucky Prism service. the picture popped, the internet popped, and the phone had a regular stream of telemarketers.
The 30 day guarantee promise was not honored.
the No Contract service was a scam.

the customer service team and the escalations team were rude, smug, arrogant, and combative.

They would cut me off in mid sentence. They have poor records of service requests. I was put on hold fo r30 minutes only to be disconnected.
There is no reasonable or intelligent avenue to take a customer issue... just more of the same bs at every level.

Do not allow these crooks to provide service for you! There are cheaper and better options for phone, internet and television.

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Rene DeCroce
Ocala, US
Nov 20, 2014 8:03 am EST
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I signed up for Century Link knowing it was only going to be for a short period of time. I repeatedly confirmed that there was NO CONTRACT. Now that I am attempting to disconnect they are saying I owe $325.00 for an "EARLY TERMINATION FEE" - if there is NO CONTRACT than there is no EARLY TERMINATION! I have filed a complaint with the FCC and I urge EVERYONE who has also been SCAMMED this way to do likewise! Here is the link"

http://www.fcc.gov/complaints. STAND UP FOR YOUR RIGHTS - Do not let companies get away with these deceitful advertising practices!
Rene' DeCroce

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victor seader
Las Vegas, US
Aug 07, 2011 5:01 am EDT

destorying my credit score which is 800...attempting to charge me $400 for early termination of internet account which was horrible. Charged me
extra money on my last bill...Never signed any written agreement with them about termination fee. Never missed one payment to them
in 8 years of service. Never provided the speed that was promised with signing up for pure broadband. It's ugly that in times of recession
these companies think they are God and do whatever they want.

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victor seader
Las Vegas, US
Aug 07, 2011 4:56 am EDT

century linke is being very unfair about billing charges when I closed my account. Have had services with them for 8 years...I call them
so i can get another internet account with another isp provider. Tell them to close my account and ask them if I have to turn in the
century modem that I was using. They told me no problem...I never missed a paymenbt with them. First they overcharge me for
my last bill, and then turn around and send me a $400 bill for early terminaTION. I never signed any contract with them and was
neveer never told it would cost me 400 dollars to terminate my account after 8 years of flawless bill payments on my behalf. Can u
advise where I can get good lawyer to fight this scenaerio? It is not fair at all...thanks

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3:17 am EDT
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CenturyLink fraud

Upgrade promo fraudulent in nature- free upgrade to next level - turned out not to be as described at website specific to zip code. Speed next level "up to 10 mbps", in reality was throttled at 4.0 static Mbps. Any and all of you interested in complaining. I wrote 2 separate letters to 2 corporate officers, including the VP himself, James Butler. I did receive correspondances, they took notice. I would love anybody having trouble with this company, to have copies of my letters which will provide you, with what they did to me. And more importantly, email addresses. I can't do a class action suit on my own.

Steven Bidelman
Naples Florida

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J.barr
Cape Coral, US
May 19, 2012 4:42 am EDT

Ive had issues with century link employees flat out lying to me about my bill. I was told $70 a month, I recorded a supervisor guaranteeing me $70 a month, yet I was charged four times that amount. When I called her back, she said she never said anything about $70 a month. Then I played back my recorded phone call of her saying $70 a month for a year. She got mad that I recorded her, and pissed that she was flat out caught in a lie. So she wrote some notes on my account, all lies, to cover her redneck ###. If you do any business with century link, RECORD YOUR PHONE CALLS! They promise you one thing and turn around and lie to your face.

J. Barr
Cape Coral Fl

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3:19 pm EDT
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CenturyLink spam response to compaint

Here's a prize-winner: responding to a customer complaint with spam.

CenturyLink has CenturyLink has had an option to make an automatic payment with direct payment from a checking account, and I've been using it for a long time. Last weekend I went to make a payment and the voicemail only gave me the option of paying via debit or credit card.

After several timewasting attempts to use the "Contact Us" link at the website, I finally managed to send an email message that was answered by "Ang", who said he couldn't help me and directed me to yet another phone number.

"Ang" then proceeded to round out this helpful reply with a pitch for yet another CenturyLink service, which would presumably have the same terrible customer service.

These people must have a 'bad customer service department'; they seem to work so very hard at it.

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5:54 pm EDT
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CenturyLink steal your money

Run run run do not use these guys and if you have to< stay with as little as possible as they just want your $$$ for terrible service.
I have had centurylink with local service only for 10 yrs+, sometime over the last few yrs they changed it without my knowledge, filed my 1st complaint then as it created a big expensive mess. I tried to cancel my service but they wont let me as I still owe $$. So they struck a deal to do payments but still wont cut my service off. So even paying 89.00 a month I can not catch this bill up and I can not disconnect. Moving this week so for me to make sure no one else uses this service in my name I will have to rip wires up. Good thing I have proof I pd to get it put in here as I will have to remove it too. (Proberbly what the last renter did too)
Bbb here I come again.

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CenturyLink - complete liars

Century Link is one of the WORST services i've ever used when it comes to television. Some of my channels freeze, and sometimes, my "playback" services go in and out|. When i'm watching a recorded movie, it stops and says that the network is down|. This happens 2-3 times EVERY DAY?. And also when i called for a technician to come and "fix" my cable boxe...

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11:30 pm EDT
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CenturyLink bait and switch tactics on available speed

Our whole neighborhood had Hughes Net but was offered Embarq/Century Link DSL, most of us opted for 5MPS and I had it for about two years then things got slower. Speedtests confirmed over several months that I was getting 3MPS but being billed for 5MPS, when I called (numerous times) I was told 5MPS was never available in my area even though they've been billing me for 5MPS for two years and my speedtest confirmed I was getting it for most of that time. Neighbors also got 5mps for a period of time. When I complained I was told 5MPS wasn't available but I could get 6MPS, so I did and paid for 6MPS for a month or two but still never got more than 3MPS. A service technician locally told me they oversold the service in the area and that only the supervisor had the 5MP cards. I asked what happened to mine did it burn out and get replaced with a 3MP, he said NO. I said are you telling me they put me on a 3MPS card so they could sell the service to someone else, his response "Sir, I can't tell you any more". Then everyone got a call that they were lowering everyone to 1.5MPS while they upgrade the service. It has been over 6 months now and our Homeowner's Association wrote them a letter and the response back was there was NO upgrades scheduled for our area. Every time any of us call we get a completely different story, and always wrong. This is clearly bait and switch and the whole community is pissed off by this horrible service. The FCC or some other communications government organization needs to look into Centurylinks deceitful and unethical practices. If another provider comes along we are all going to switch. My speeds now are running less than 1MP a lot of the time. Horrible!

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CenturyLinkJoey
Greenville, US
Jul 08, 2011 2:22 pm EDT
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mad as heck customer,

My name is Joey and I'm with CenturyLink. I'm sorry to read about the trouble you've had with our service. I'll be glad to look into the issue for you. Just email me at Joey@CenturyLink.com with your name, account information and reference your post here on complaintsboard.com. Thanks.

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com

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10:58 pm EDT
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CenturyLink billing

For several years in New Jersey I had Embarq/Century Link. I paid my bill every month on time. I moved out of state and cancelled my account in December 2010.
I have received a bill from Century Link every single month. I no longer talk to service, I advise them to get a supervisor, then that person's supervisor. I have heard "it's a glitch in the system" to " I don't know why it can't be fixed" to "we don't fix that in house, and that company has to fix it".
Today I told service I'm done. I advised them I'm contacting the Better Business Bureau, and I wanted a name and address to send a written complaint within Century Link. I was told the service address, and I doubt that will help.
I did a Goggle search and this website came up. I will continue to search websites where I will put my complaint in writing.

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Update by Laurie Shuren
Jul 08, 2011 8:24 pm EDT

Thank you! How can I verify your employment with Century Link?

Update by Laurie Shuren
Jul 08, 2011 8:22 pm EDT

Thank you. Who/how can I check with Century Link to verify you work for them?

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Kris637
, US
Apr 20, 2012 3:18 am EDT
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Have disconnected services with century link but their NOTES was not updated and kept sending me emails about bill. Now when I call them ask about why you send me bill even though I cancelled my account..they just say our notes is not updated with the disconnect notice.
Simply irresponsible behavior from century bill and harassing customers to pay bill.

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Wes87
Ozark, US
Jan 07, 2013 11:37 am EST
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Centurylink is a pathetic excuse for a company. A scam generating fraudulent and aggravating "business" like them needs to be shut down immediately. I signed up for phone and internet service thinking they would be ok. Turns out, My phone was never shipped to me eventhough I payed the deposit. The router was shipped but would not connect even after several tech service calls. I was told a technician did not need to come by to fix the problem eventhough service doesn't even work . I was lied to about the monthly charges and their reps are ###S! DO NOT sign up for service with these scam artists. They will steal your money and ignore you thereafter.

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Robert Brunner
Pepin, US
Apr 03, 2012 11:11 pm EDT
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My god.. CenturyLink is so so backward. Called to order internet service and was told "four days" which turned out to be eight days. I was told my credit was great so "no deposit needed", ok then after the four day period .. still no internet . I called them to see what the hold up was, Century link stated " I have to put a 25 dollar deposit down because my credit was under question ( my credit score is 790 ), so I used my CC to pay this 25 dollar deposit ( refunded at the end of 12 months) just to get the internet service running. I was warned to stay away from this company and now I see why. The first bill came the other day and I've been trying to pay but can't understand why it's impossible. 1st I tried to pay online however their online site would not recognize my account ( tried to pay five times ), finally I called the 800 number and paid using again the very same Master Card. About a half hour later I get an email stating that my CC HAS NO FUNDS and the payment didn't go through... I have used my Master Card for over 7 years and yet to have a single problem until today and CenturyLink seems to be big problem. Good God to think I have to deal with this company for another 11 months.

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CenturyLinkJoey
Greenville, US
Jul 08, 2011 6:07 pm EDT
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Laurie,

My name is Joey and I'm with CenturyLink. I'm sorry to read about the trouble you're having with our company. I'll be glad to look into the issue for you. Just email me at Joey@CenturyLink.com with your name, account information and reference your post here on Complaintsboard.com. Thanks.

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com

ComplaintsBoard
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3:09 pm EDT

CenturyLink promised lower bill now i'm paying $30 more!

I have no choice but to use centurylink for my phone and internet sevices because they are the only company in the area. I have changed my service 4 times in the last 6 months because I am trying to save money and everyone promises, "This will be a lower package." By the time they prorate everything, I lose money. Every package is higher than the last. The most recent situation is I was paying $69/mo for basic phone and dsl. I had to call and ask a question and the rep told me that she could set me up with a better package for the same price. I told her it sounded too good to be true and she said that it would be this price for 1 yr and then I could change it if I still wanted to. That was 3 months ago. My first bill was almost $400 and when I called they fixed it. Second bill was almost $200;. I called again and they fixed it!. This month my bill is $115|. I call them and they said this is the correct amount for this service:. I was told that they could downgrade the phone service for me but I would get all these prorated charges which always end up being half of the previous package + the entire amount of the new package on my bill;. I do not want to pay this again". They don't want to help me|. Is there a law against a company having a monopoly on a town? I'm so tired of being screwed! Need someone to come in here so centurylink doesn't have a monopoly on my town! So ready for a different provider but no idea what I can do!

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Daldog
Eustis, US
Jun 21, 2015 4:01 pm EDT
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The same thing is happening to me, exactly as this consumer reported. My bills keep on increasing, despite numerous and continued calls to get my monthly bill and package details established. I will be filing a complaint with my state department of consumer affairs.

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7:23 pm EDT
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CenturyLink underhanded change of fees

I have been a customer from the day I moved to this house, Nov 2007. I have all my billing statements going back to that date. I subscribe to the telephone service only due to the need of connecting to the Internet. In June 2010 after numerous phone solicitations from CenturyLink I agreed to up my Internet connection speed for another $5 more a month. I have been enjoying a 10Meg connection for the price of $39.95 ever since. Then this past June 8 I received another phone solicitation from the company and this time I was called by an associate by the name of Susie and she assured me that I can lower by bill by bundling the services. I explained to her what I was already paying but she assured me that she can lower my payment if I bundle. I finally agreed and she put in the order. Not a week later I started experiencing a much slower connection to the Internet. I kept calling to complain to no avail so finally I notified them that I wanted to revert back to the services I was paying for previous to the June 8 telephone conversation with Susie. The Internet connection did not improve and was even slower, so instead of calling I actually went to a local office of CenturyLink. There I had to explain all over again my dilemma and at the end I was told that if I wanted to get the 10Meg Internet connection it would cost me another $10 more a month to $49.95. I see this tactic that the company used on me by decreasing my speed connection thereby they can offer me the same speed I was paying for previously for a $10 more a month.

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6:49 am EDT
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CenturyLink violation of 30-day guarantee

My fiancee and I subscribed to Century Link on May 1, 2011, purchasing their 10 mb/s high-speed internet package. After a good amount of back and forth, we had our service started on May 4, 2011. In the subsequent week, we never received a signal faster than 1.5 mb/s. After more than 30 phone calls in that week to Century Link, as well as three different technicians coming to our home, it was 'discovered' that Century Link does not have the infrastructure in our area to supply 10 mb/s internet speed. However, they continue to sell this service. Once we discovered that, we promptly canceled the service under Century Link's own '30-Day Satisfaction Guarantee.' There was a series of forms and phone calls to satisfy the company's own policy, but all of these were performed by myself and my fiancee to the letter. Additionally, both phone calls made to confirm the '30-Day Guarantee' was properly performed were recorded on my end, with consent and acknowledgment from both Century Link representatives.
In the following month and a half (from May 13 to June 20th, 2011), we received 2 bills from Century Link, the second of which included charges made after the May 13th cancellation date. Subsequent phone calls made to Century Link customer service stated that these bills were mistakes, and that the '30-Day Guarantee' takes up to 60 days to completely take effect. We were advised, again through recorded phone conversations, to ignore these bills, as the charges would be resolved naturally through the guarantee.
On June 28th, 2011, we received a letter from I.C. Systems, a debt collection agent from St. Paul, about our Century Link account. The letter stated that a total of $99.04 was due, and that Century Link had turned our account over to them, at some point prior to June 23rd, 2011 (the date on the I.C. Systems letter).
We have contacted I.C. Systems with all the printed proof we have, as well as contacted our lawyer. We will be filing notifications with the Florida Attorney General, as well as the Better Business Bureau.
PLEASE BE ADVISED - Century Link should be avoided as an internet and telephone provider. I cannot speak to their television service, but they sell internet service they cannot readily provide; they fail to provide adequate customer service when required, and, when their own customer guarantees are enacted, they ignore them, choosing instead to falsely and fraudulently send former customers to collection agencies.
My fiancee and I have no intention of caving to these strong-arm tactics. Anyone currently in a similar situation should also fight this soulless company.

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atomicclock
Columbia, US
Oct 21, 2011 10:31 pm EDT

Why doesnt the FCC do something? Theyadvertise fast uninterrupted speed...that fraud.

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bad_bud4
nunya, US
Jul 12, 2011 4:18 am EDT

AMEN brother they are full of lies weather it be GTE centurytel or sudenlink, embark/centurylink is a snake of slithering name changes and has an infrastructure as old as Ma'Bell. They try to pass off this ancient collection of oxidized copper as Highspeed. over half of the "lines" connecting the central office to the satelite locations are over 40 years old. and in major cities most main lines were installed prior to WWII, so stick it to them for even suggesting that they have any speed other than ludicrous speed. Personally I think they've gone to plaid.

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5:42 pm EDT
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CenturyLink billing nightmare

My husband & I have had CenturyLink (formerly CenturyTel) for nearly 10 years. My husband called in March of 2011 to see if they had any deals for DSL & landline phone since we had been loyal customers for so long. They told him they could reduce our bill to about $60/month with no change in service. The bill was incorrect in April; they assured him it was taken care of and told him the amount to pay. Same thing happened again in May, and again in June only this time the bill is now $170 because of late fees. Apparently, no one made a note in their computer about any of the conversations with us. No record of employees telling us the "correct" amount to pay. No record that we ever contacted them. Simply put, they are deceptive, dishonest, and unethical. They are also very rude and nasty. And the DSL service is worthless. We have continuously called tech support because our internet connect keeps dropping. They offered to reduce the speed, but of course, not the bill.

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CenturyLinkJoey
Greenville, US
Jul 14, 2011 1:55 pm EDT
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speedwell1007,

My name is Joey and I'm with CenturyLink. I'm sorry to read about the trouble you've had with your account recently. I'd be glad to look into the issue for you. Just email me at Joey@CenturyLink.com with your name, account information and reference your post here on ComplaintsBoard.com. Thanks.

Joey H
CenturyLink Customer Outreach
ReachOut@CenturyLink.com

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10:43 pm EDT
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CenturyLink fraudulent and unlawful fee by qwest

03/29/2010
My husband had been a customer of Qwest for the last 8 (eight) years and we've always paid our bill on time and we have never missed a payment.

Problem: We are being charged for a $200 fee as part of a "2-year internet plan" that we NEVERsigned up for or agreed upon. We called in to disconnect service and it was WAIVED by an employee named EMMA, but it seemed like that fact was totally ignored and then they're still charging us $200 the early termination fee.

Details: On Monday, February 15, 2010; at 11:50a PST, my husband, Ryan, spoke on the phone with one of Qwest' Customer Service employees, Emma, to let her know we were moving out and needed to disconnect our phone and internet service. She mentioned the $200 fee as a penalty of early disconnection, he told her he never agreed to such a contract. She spoke with her manager, who AGREED to WAIVE the erroneous fee. Emma then told him an updated bill would be sent to us reflecting the correct final charge. We never received it. (If they are a reputable and such a reliable company they can access the recording of this call, it will prove that she WAIVED the fee for us.)

After emailing them again a couple weeks later, we received a reply from "Nancy"on 03/04/10 apologizing and informing me that the revised final bill would be sent immediately. We finally received the bill for $248, still incorrect! We chatted online with Customer Service again with "Juan" at the "Idaho office". After explaining everything to him, he informed us that no one there could help me, and that we would have to wait until the next morning to speak with the billing department.

On March 16, 2010 @ 9:38a, Ryan contacted the billing office and asked for the manager. Darren at the Boiseoffice answered. Once again, Ryan explained everything to him, including his conversation with Emma. The manager argued with him about this $200 fee for about ten minutes, insisting that it was valid and justified, even though we have NEVER signed up for any yearly plan! The manager then continued to say that we were sent information about this multiple times, which we were NOT! Ryan told him this a number of times, but the manager wouldn't listen and continued to insist that Ryan just doesn't remember, and treated him like he was either making it all up or didn't know what he was talking about. The fact is, Emma had already waived the fee!

We are completely furious and frustrated with this company! The $200 charge is unfair and UNWARRANTED! He has been a customer of Qwest for years, but if this is how we are going to be treated by them, we will have no hesitation to look elsewhere for professionalism, competence and decent customer service.

Reply #1 from Qwest:

Date: Mon, 22 Mar 2010 16:59:38 -0500
From: Qwest.[protected]@qwest.com
Subject: Re: Qwest.com Customer Support (KMM16888259I15977L0KM)

Dear Ryan,
Thank you for your recent e-mail inquiry to Qwest in regards to the 200.00 early disconnection fee. There is not a paper agreement you would have signed to set this up. It's done as a verbal agreement. At the time the service is ordered we send you a thank you letter confirming the changes that have been made to your account. In this letter it explains that you've entered into a 2 year agreement and it provides you the terms of the agreement. We also remind you every month when the bill prints that you are receiving a reduced monthly rate becuase of your 24 month term agreement and the date the agreement expires.

The discount you have recieved every month based on this agreement is 10.00. In some cases when an agreement is being disputed we will remove the 200.00 fee but go back and bill you for the months you received the 10.00 discount in error. In your case you had the service for 20 months and received a 10.00 discount per month. Unfortunately the amount of discount you received totals the amount you are being billed for with the early disconnection.

I can go ahead and remove the 200.00 early disconnection fee but we will need to go back and bill you for the 10.00 discount you were receiving monthly because of the agreement you did not sign up for.

Regards,

Michele
eService Supervisor
Qwest Customer Care
Consumer Markets

Our reply:

Michele,

As I've stated many times before, I never agreed to any such contract - verbal or physical - nor have I ever received any letter about being in such a contract. As for the $10/month discount on my bill, that was from packaging two services - phone and internet - NOT because of a 2-year contract I had supposedly signed up for. So yes, you can go ahead and get rid of the $200 fee since I was never in that agreement in the first place (as you stated). I was told it was already waived anyway.

---Ryan Bollman

Reply #2 from Qwest:

Date: Thu, 25 Mar 2010 10:16:55 -0500
From: Qwest.[protected]@qwest.com
To: [protected]@hotmail.com
Subject: RE: Qwest.com Customer Support

Dear Ryan,
I understand your frustration with this issue, howerver both You and Qwest are responsible for making sure you are getting the services you requested at the price you agreed to. We provide you a detailed bill each month in case there was an error made on our part. Up until you disconnected your account there were no calls questioning the discounts you were getting or why your bill stated you were in an agreement that expires in 2010.
I can meet you half way on this as you have been an excellent customer with Qwest and adjust 100.00 of the 200.00 fee. You may not have received the thank you letter that was sent but the information has been provided on your bill every month since the service was connected.
You were receiving 2 different discounts on your phone bill for the Internet service. You were getting a 5.00 bundle savings discount and a 10.00 Promotional Discount.
It appeared on your bill each month as follows:
Your savings this month
Thank you for being a valued Qwest customer with Savings for Bundling.-Internet Service. Bundle Savings based on the 1 product(s) you currently have is $5 per month. This bill includes a Bundle Savings of $5.00.
You are receiving a reduced monthly rate for your Qwest Connect service because of your 24 month term commitment. Your agreement expires on 06-19-2010.
________________________________________

Bundle Savings Discount
Qwest Connect SLVR w MSFT (01/17 - 02/16) $5.00

Total Bundle Savings $5.00
________________________________________

Promotional Discounts Discount
Qwest Connect (01/17 - 02/16) $10.00

Total Promotional Discounts $10.00
________________________________________
Total savings this month $15.00

Regards,
Michele
eService Supervisor
Qwest Customer Care
Consumer Markets

Update (06/22/2011):
My husband is still receiving letters from the collection company saying that he still owed Qwest $175 and his credit is completely ruined because of this fraudulent and unlawful fee. Years and years of good credit down the drain because of this. I feel like there should be a civil lawsuit against this company.

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CenturyLink did not recive the $150 visa gift card as promised for switching from comcast

First our best friends signed up for a bundle deal and were told they would recieve a $150 Visa card for signing up and that if they referred someone that the people referred would also get the $150 if they signed up. We both signed up and did as requested sent copies of final bill from other phone company. They said it would take about 6 weeks that was in Sept. (for other couple) and Oct for us and it is now June and still nothing I have spoken several times and they said I needed to send the request to the e-mail they gave me I did so and cc: myself and nothing. This is ridiculous that a company can get by with this as soon as my contract is up I will switch back to the other company at least they never promised something and never came through with it

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john m kirkland
puyallup, US
Jun 13, 2011 9:47 pm EDT

I switched from msn to qwest email on 5-2-11 . After many long lasting phone call to qwest about my email is not being capable of forwarding any emails, they keep saying there is probably a "bug" in their new software and are still working on it as of 6-13-11. All they can say is "sorry, we are aware of the problem".

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McKinney1
Renton, US
Feb 26, 2011 2:42 pm EST

When I switched over to Qwest, I was told that my download speed would be about 7Mbps. It seemed to be OK at first, but it is getting slower and slower. I had my computer checked out and it is fine. At 5:20 AM this morning ( Sat. 2/26/2011) the speed was .662 Mbps! If you are thinking of changing to Qwest, be sure to have them give you a speed test AT YOUR HOME, not from their service center. There is a lot of difference.

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Imadivawithatude
Cut Bank, US
May 13, 2010 12:57 pm EDT

I have been with Qwest for about 20 years and I had good service until about a year ago. My bill keeps getting higher and higher and they seem to always be able to explain it away, but I believe that I am being scammed. I am doing everything I can to get away from this company and save myself a small fortune in the process! Qwest SUCKS!

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Jerry K. Baker
Buckley, US
Feb 18, 2010 3:15 pm EST

afni has sent me three different notices one for $209.73, & another for $623.04, & $137.00, all these are suppost to be for Qwest, now the funny part of this is I've never had any dealings with Qwest in my life. So I've put in a complaint to the Attorney Generals office and will send them a copy of this website. So if you get a bill from afni DO NOT PAY write the Attorney General and file a complaint. You can do this online.

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james555
, US
Sep 23, 2009 3:23 pm EDT

Terrible customer service, unauthorized charges, lack of access to itemized bill. When I call the billing department they tell me they do not have access to my bill. I signed up for service that was 12.80/mo and got hit with $52 bill the first 2 months. So many better choices out there!

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Luke
, US
May 07, 2009 1:11 pm EDT

Be careful if you decide to leave Qwest. We'd been customer for over 10 years who never had a late payment. We decided to drop our land line and use our cell phones. Qwest mad this difficult. I've talked to about 10 people trying to clear up an overpayment they're billing us. Now they are threatening us with a collection agency. Talk about deceitful practices...

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FRANK PROCIW
Springfield, US
Nov 06, 2009 8:26 am EST

WE WERE TURNED IN BY QWEST FOR A BILL THAT THEY SAY IS A YEAR OLD, THERE SCREW UP, SAID THEY GAVE US A CREDIT INSTEAD OF A BILL.. NOW BECAUSE OF THERE MISTAKE WE ARE TURNED IN TO A COLLECTION AGENCY..

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jkingmtnhome
Mountain Home, US
Aug 24, 2009 2:44 pm EDT

It's apalling that a company like qwest will let any fly by night thief attach their bills to my phone bill and collect for them, what a sorry and greedy company they must be.

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Scot
, US
Jul 30, 2009 5:07 pm EDT

I canceledt my phone service with Qwest part way through the billing cycle. Qwest is refusing to refund my money for the services that I did not use.

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redheadedranter
Grand Canyon, US
Jul 10, 2008 8:39 am EDT

Qwest reps told me their internet service would not work with a Mac. Since I live in the middle of nowhere and don't have a choice for DSL, I canceled the order I had placed for a Macbook. I am stuck with a pc with godforsaken Vista- what a piece of crap OS! I can't afford to order the Mac now.

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CenturyLink final billing

So the Century Link customer representative says that "they" always do this: turn final bills over to collections before issuing the final bill. That's right. We moved out of their service area, notified the company, and received both the final bill and the collection agency statement on the same day from Century Link and there was a difference of $50 between the bills that Century Link could not explain. We were told that this is how Century Link conducts business and if you choose to pay your bill. it might take up to 30 days to get it corrected with the collection agency. Well this is how I do business; report this fraud to everyone I can including the FCC. Not sure anyone really cares but it sounds like our final bill was already sold to collections before we had a chance to pay it.

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CenturyLinkJoey
Greenville, US
Jun 06, 2011 2:41 pm EDT
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TomnDeb,

My name is Joey and I'm with CenturyLink. I'm sorry to read about the trouble you've had with our company. If you email me at Joey@CenturyLink.com I'll be glad to look into the issue for you. Just be sure to include your name, account information and reference your post here on complaintsboard.com. Thanks.

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com

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CenturyLink billing

August 2010 I ended service with century link because they charged me 85 dollars more than they told me. when I asked they told me I had agreed which I had not. I paid my bill in full and canceled the service. Since then until now, June 2011, I continue to get bills. I have spoken withat least a dozen customer service reps (I have names and dates on each). I have emailed. I have ignored it and been sent to their collection services. Every time I get a bill I call, they say sorry, oops, we will fix it...yet they bill continue to come. I am beginning to feel like I am being harrassed. any suggestions

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CLS65
, US
May 05, 2017 1:09 pm EDT
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I have been with Centurylink since 2008 and up to 2015 can't complain about my bill or the service. I then moved to Colorado and transferred my internet, then I signed up for Prizm and my nightmare began. My service for tv & internet was to be below $100 month with all taxes and fees and it was for a short time but in the past 9 months I have "chatted online" called the "retention team" and had nothing but promises to get my bill correct which has gone from around $100 per month to $167 per month. I have received every excuse under the sun from so sorry the credits we promised didn't stick to the representative cannot give that discount, we are very sorry...hummm. Well like an idiot my contract was up and I called to cancel, of course the retention specialist got on the phone and gave me every promise under the sun that my tv/internet would be 94+/- a month before TAXES...well the first bill came $165 and the rep said I will fix this, the second bill is $167, hummm great fix, plus the first bill was never fixed. Called again and they said they would fix but found they could only come within $5 of the price quoted (which seems fair many would say but I do not trust them any longer and just want out). This was renewed in April and I said since they could not stand behind their pricing that I just want out...now they are saying there will be an early termination fee. Really, I am so fed up with the lying and extortion of this company...shame, shame on CenturyLink

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cyndyblu
Minneapolis, US
Dec 28, 2013 10:01 pm EST

My complaint is about century link billing. I have their phone and internet service. I received my usual bill, and was shocked about the amount. they billed me for 525.00. I called and asked why my bill was some high? they told me that it was for unreturned equipment. I asked what equipment? they said a modem. I told them that I still had the modem, because I still had the service. you only return the equipment when you cancel the service! I explain to them that I returned a computer that I purchased through them, because it was still not working, after a year. I was told to return and send back the old one, and I would get a replacement. that's what I did. after talking to countless customer reps. I was told that they had never gotten it back. I told them that I took it to ups my self about three weeks ago, and that they should have it. I asked to speak to a supervisor. I was told that the customer reps. handled all the billing and that they determine what the bill would be not the supervisor. I have never heard of this. I had to beg to speak to a supervisor, and after being told the same story again, I begged to speak to a manager. I finally spoke to the manager and I told him the problem. he put me on hold for at least 20 minutes the usual every time I call. finally he came back and said that he found the old computer. he told me that the charge would be taken off my bill. but every time I check my balance, it still says 525.00 amount due. I called back asked why it stills says that on the automated system, and was told that it takes a couple of days. it is now almost two weeks, and it still says the same thing. I had this problem before, and they told me to just pay the correct amount and not to worry. this is when they were ''quest' I did that and that turned off my service because of what the automated system said I owed. I told them I wanted a duplicate bill with the correct amount on it. they told me that I would see it on the next bill. I'm not paying until I get a correct bill. My complaint is that this is a shoddy company, that use the same dirty practices that they have always used. I don't care how many times they change their name it's business as usual. what is with the name change? are they on the run! I feel consumer's should keep the complaints coming. there should be a law against a company that changes their name so many times, and are still in business. maybe someone will put them out of everyone's "MISERY"

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silensus
Roanoke, US
Nov 06, 2010 11:21 pm EDT

Centurylink guaranteed that the monthly internet service for the first 9 months was 29.99 plus the charge to rent a modem, which is 4.99. The modem they gave me didn't work, and so I called Centurylink and they said they would send me a brand new one. What they didn't say was that I would be charged for replacing the broken one they gave me. In addition there is a random 19.99 Pure Solutions Bundle charge per month that was not included in their original 29.99 internet service guarantee. I don't even know what the Pure Solutions Bundle provides me with if it is listed separately that the internet service. Centurylink is HORRIBLE and I would recommend Verizon.

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Wayne Stafford
Fort Collins, US
Apr 25, 2013 9:02 pm EDT
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EOS CCA
P.O. Box 556
Norwell, MA 02061

To Whom It May Concern,

I am writing to dispute a recent invoice I was given and was forced to pay for regarding my Century Link account. First off let me say that the name on my Social Security card ending in 1527 is Wayne Stafford.
When I called Century Link to make an account I had a complication with my roommates about what service we should have and I didn’t go through with making the account. A few days later I called Century Link again and created an account with my name at my home, 1300 Westward Drive Fort Collins, CO, 80521. Within a few weeks I realized that the first time I called Century Link I did make an account and it was for the same address, under the same social security number but with the name Wayne Stassord, which is not my name. How I realized this was that at this time and from then on I was receiving two bills at the same house, for the same service, under the same social security number; one for Wayne Stafford and one for Wayne Stassord.
The point I’m trying to make is that I was billed twice for the same service. For weeks I called Century Link customer service about resolving the problem. I was able to finally end the duplicate Wayne Stassord account, but I was still being sent invoice letters for that account and I was told repeatedly by Century Link representatives that the situation would ‘fix itself’. Months have gone by and that is obviously not the case.
Century Link is an incredibly poorly managed business whose customer service representatives have absolutely no care for the customer. I will not only spread the word on Century Links stupidity and thievery, but if this isn’t resolved and my money refunded then I will seek legal action against Century Link.
I paid the invoice over the phone to avoid damage to my credit report and I have also sent the mailed bill for the Wayne Stassord account. Please look into the Wayne Stafford and Wayne Stassord Century Link accounts at 1300 Westward, Fort Collins, Colorado, 80015 with the last four digits the security number ending in 1527, and you’ll see they have been active during the same period of time resulting in me, Wayne Stafford, being billed twice for the same monthly service.
Thank you for your time and I hope you can see to approving my dispute.

Regards,

Wayne Stafford,
[protected]
wstaffor@rams.colostate.edu

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CenturyLinkJoey
Greenville, US
Jun 06, 2011 2:41 pm EDT
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Dan70,

My name is Joey and I'm with CenturyLink. I'm sorry to read about the trouble you've had with our company. If you email me at Joey@CenturyLink.com I'll be glad to look into the issue for you. Just be sure to include your name, account information and reference your post here on complaintsboard.com. Thanks.

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com

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CenturyLinkJoey
Greenville, US
Nov 08, 2010 8:22 pm EST
Verified customer This comment was posted by a verified customer. Learn more

silensus,

My name is Joey and I'm with CenturyLink. I'm sorry to read about the trouble you've had with our company. I would be happy to help out. Just email your name, account information and any other helpful details on the issue to Reachout@CenturyLink.com.

Thanks,

Joey H.
CenturyLink Customer Outreach
Joey@CenturyLink.com

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CenturyLink worst company ever

WOW what a horrible company. I never signed or agreed to a contract but when I tried to cancel my service after less than 60 days of bad service they charged me a $200 early cancellation fee. The problems conveniently started after the 30 day trial period. I had no issues with the Internet except for slowness in the first month. The first problem what with my initial bill. They charged me over $150 for an install that we opted to install ourselves but the guy who installed the outside line knocked on the door and handed my wife a splitter and said to plug this into the home line and then the modem into that. we did not need a splitter since we don't have a phone line. they charged us a install fee and a rental fee of $14.95 per month for the splitter. I could purchase one for less than $5 at any radio shack. after arguing with the CSR for over a half an hour they finally agreed to let me file a formal dispute. That has not been resolved as of yet. After the 30 days I had to reset my modem approx every 10 days or so to get Internet access. this past Monday my Internet was out completely that was the final straw. I called to cancel my service and that is when they informed me i have a "verbal" contract and they would be charging me $200. After speaking with several supervisors and over 2 hours of my time I was able to get a call back 2 days later from someone who claimed to be higher than a supervisor and they finally took off $180 of the $200 early term fee. DO NOT EVER USE THIS COMPANY FOR ANYTHING! If you are with them now cancel if you are thinking about using them DONT! you will regret it.

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CenturyLinkJoey
Greenville, US
May 26, 2011 3:26 pm EDT
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My name is Joey and I'm with CenturyLink. I'm sorry to read about the trouble you've had with your service. I'll be glad to look into the issue to see what happened. Just email me at Joey@CenturyLink.com with your name, account information and reference your post here on Complaintsboard.com. Thanks.

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com

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CenturyLink missing refund check

Recently, after many years of paid service, i switched home phone companies. Century Link sent me what i thought was my last month's bill. Instead it was for the following month, the month where i would not be using their service. Sadly i paid this. 30 days later they send me a credit invoice. Not a refund, just a credit invoice. So i called and requested they send me my money back immediately. I was surprised to hear that CL gives themselves a nice, long cushy 90 DAYS to refund any overpayments. What? I paid this bill believing it was money due. I was not late. I sent it on time. And yet 30 days later they tell me i have a credit and i have to wait up to another 90 days to get it back. How incredibly rude and insulting. Had i been late at any time I would have immediately been slapped with a late fee. Yet they are graciously allowing themselves, what adds up to 120 days, to refund me a lousy $43. REally no where in those huge coffers can they find $43 and refund me my money? For shame, what a horrible, despicable practice to keep my money, earn interest off if it and then at some later date, return it. Honestly what would happen if all of America decided to conduct business this way? There would be a total collapse. Much worse than anything we've seen in recent history.

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mveparker
West Plains, US
Jan 24, 2013 8:20 pm EST

Century link owes me $159.00. The company tells me they have sent the information for the check to be written, and that was 3 months ago. I call weekly, spend half an hour on the phone to tell the same story all over again. Their answer is always the same. I will be there in 7 to 10 days...but it has never come. Isn't there a Federal Communications that watches unscrupulous billings?

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go_osu_bux
Bellefontaine, US
Jun 18, 2011 6:50 pm EDT

I am having the same problem over $12 they owe me since March. Centiry Link changes their story every time I call. 1 month, turned into 6-8 weeks and now it is 90 days! I wish consumers could turn businesses over to collection agencies for money owed!

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WeesCapitalistsCorps
, US
Jun 01, 2011 7:20 pm EDT
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Yeah, CenturyStink is a ### company I hope they go out of buisness with all the alternate / cheaper phone service options out there right now.
They have no problem signing you up for there services, but when it comes to lower or discconecting your services they do everything in their power to delay you, or add extra charges to you.
I'm looking to disconnect my service, and stop there marketing from contacting me. I'm pretty protective of my information, adn they want me to give my ss#, + all this other personal info over the phone. I went to C-L office to do this face to face, but nope they refuse to. Aren't they suppose to be a full service company. ### them for their run around game. I'm not giving SS# over the phone. I;ll contact the SCC (state corp. commission) and fill out a complaint form, or contact [protected]. That'll force them to have staff at every location to handle this issue, and/or force them to train their staff to handle these isssues. Ha ha

CenturyLink Customer Reviews Overview

CenturyLink is a telecommunications company that provides internet, phone, and TV services to residential and business customers. The company has received mixed reviews from its customers, with both positive and negative feedback.

One of the positive points of CenturyLink is its reliable internet service. Many customers have reported that they are satisfied with the speed and consistency of their internet connection. The company also offers a variety of internet plans to fit different needs and budgets.

Another positive aspect of CenturyLink is its customer service. The company has a dedicated support team that is available 24/7 to assist customers with any issues they may have. Many customers have praised the company's customer service representatives for being knowledgeable and helpful.

CenturyLink's TV service has also received positive reviews from customers. The company offers a range of channels and packages, including premium channels like HBO and Showtime. Customers have reported that the picture quality is excellent and that the service is easy to use.

However, some customers have reported negative experiences with CenturyLink. One common complaint is that the company's billing practices can be confusing and difficult to understand. Some customers have also reported issues with service outages and slow internet speeds.

Overall, CenturyLink has both positive and negative reviews from its customers. While the company has received praise for its reliable internet service, good customer service, and quality TV offerings, some customers have reported issues with billing and service outages.

CenturyLink In-depth Review

Overview: CenturyLink is a telecommunications company that provides a wide range of services and products to both residential and business customers. With a rich history and extensive reach, CenturyLink has established itself as a major player in the industry.

Service Quality: CenturyLink's services are known for their reliability and consistency. Customer satisfaction and feedback regarding service quality are generally positive, with many customers praising the company's commitment to delivering a seamless experience. When compared to competitors, CenturyLink's service performance stands out.

Pricing and Value: CenturyLink offers competitive pricing and affordability across its range of services. The company's pricing structure is transparent, and customers find good value for money in the services provided. In comparison to competitors, CenturyLink's pricing and value proposition are strong.

Network Coverage: CenturyLink boasts an extensive network coverage and availability. The company's reach and accessibility in different regions are commendable, ensuring that customers can enjoy reliable connectivity wherever they are. When compared to competitors, CenturyLink's network coverage and reliability are impressive.

Customer Support: CenturyLink's customer support services are highly regarded. The company's response times are prompt, and support channels are readily available and effective. In comparison to competitors, CenturyLink excels in terms of customer support quality.

Technology and Innovation: CenturyLink is committed to technological advancements and innovations. The company stays up-to-date with industry trends, ensuring that customers benefit from the latest technologies. When compared to competitors, CenturyLink's technological capabilities are noteworthy.

Security and Privacy: CenturyLink prioritizes security measures and data protection policies. The company is dedicated to safeguarding customer information and has robust security practices in place. In comparison to competitors, CenturyLink's security and privacy practices are commendable.

Overall User Experience: CenturyLink provides an overall positive user experience. Customers and industry experts alike have provided feedback that highlights the company's strong performance and suitability for users. CenturyLink's commitment to service quality, affordability, network coverage, customer support, technology, and security contribute to its positive reputation.

Pros and Cons:

  • Pros:
    • Reliable and consistent services
    • Competitive pricing and affordability
    • Extensive network coverage and availability
    • Excellent customer support services
    • Commitment to technological advancements
    • Strong security measures and data protection
  • Cons:
    • May face competition from other providers in certain regions
    • Some customers may experience occasional service disruptions

Recommendations:

  • CenturyLink could further enhance its services by expanding its network coverage in areas where competition is high.
  • The company could consider implementing additional measures to minimize service disruptions and improve overall reliability.
  • CenturyLink's services are well-suited for both residential and business customers, particularly those who prioritize reliability, affordability, and excellent customer support.
  • Industries that heavily rely on seamless connectivity, such as remote working, e-commerce, and online gaming, can greatly benefit from CenturyLink's services.
  • Overall, CenturyLink is a reputable telecommunications provider that offers reliable services, competitive pricing, and excellent customer support. Users considering CenturyLink can expect a positive experience.
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CenturyLink contacts

Phone numbers

+1 (800) 244-1111 +1 (877) 348-9005 More phone numbers

Website

www.centurylink.com

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