I sent a package to Australia in June and it is now September and it still has not arrived. When I use my tracking nbr. all it says is "International Item has left Canada"! Not only do I have a tracking number - now I have a tracing number and neither one seems to be doing any good. It would not be so bad if they didn't charge and arm and a leg for the crappy service!!! They told me it would take 4-6 weeks to get there - well it took over a week to get it from Halifax to Vancouver!!! I am just so fed up with Canada Post - I will use a courier service from now on!!!

CANADA POST TRACKING IS TERRIBLE. I paid for Express Post INternational (3-5 business days). USPS passed on in 1 day, sat at customs for 1.5 days, now ‘in processing’ with canada post for 4! There have been no updates, etc. You would think if they are working with another carrier, and acting as their customer, that they would try to do a better job. I tried calling customer service, was on hold for about 45 mins, for the lady to pass the buck onto USPS. She didn’t and tried to avoid the fact that Canada Post tracking has not scanned since the 15th where it was, if in fact it had even left Vancouver, and today is the 19th. What a joke. Canada Post really needs to improve their service!

I also paid for express post international (3-5 days).. what a load of crap!!! It has been in Ricmond B.C since the 1st of April and has been processed 3 times.. today is the 9th and guess what.. being processed in richmond still. even with the Easter Holiday that was the 2nd ~5th. This package has been there for 4 days.. sitting.. so total day to this date is...14 days for the cost of a(3-5 day) express cost.. CANADA POST SUCKS!!! Terrible service.. I will never use them again enless its to send THEM a payment Via EXPRESS POST!!!

They should be able to find and stop this and fix it...but no one cares at Canada Post obviously. This is what gets me is the total apathy. Then they turn around and some how find a way to excuse the problem or put it onto the customer instead of apologizing and fixing it. I noticed that they don't fill out the slips properly basically down to laziness. I'm surprised people get any mail at all with the amount of sloppiness that goes on there.

canada postal tracking what a joke you can track your parcel as far as the counter you hand it over at.
they would get lost in bed, they lost a parcel of mine i rang up 40 minets later still on hold what a joke canada post wake up and smell the rose, s you are way behind every one ellse in the postal service.

I agree that Canada Post needs to improve on their tracking system. I order international items often and can never count on getting the item quickly and that's why I don't bother with the express international anymore...total waste of money. On a few occasions, the items made it to customs in Vancouver within 5 days only to receive the items at best 16 days later. What's going on there? Even if it takes a couple of days at customs, that doesn't excuse a 2 week delay thereafter. Then the workers have the nerve to go on strike for more pay! You have a better chance of receiving your mail quicker in a third world country.

Canada Post is selective in its response to complaints submitted via their website.

Canada Post - Canada Post - Flyer Sandwiches
Canada Post
Canada
canadapost.ca

Some Canada Post mail carriers simply don't care about the ramifications of stuffing your mail inside a flyer that already exists in your mailbox.

Canada post is a weird service. i thought developed countries might have fast delivery of parcels and their new tracking system is out of mind. Delivery time for international parcel is max 10 days business day. my parcel has passed 11 business days and tracking status says only item has has left canada =(

I have 2 Xpresspost packages sitting in London On. Thats what happens everytime. I call in and its on hold for at least 30 min. Then they act like its no problem. It is a problem. A 3 day delivery item is on its 5th day and isnt moving. SO I am entitled to a refund but I have to wait for the item to be delivered first. Been thru this with about 80% of xpresspost sent in the last 3 months. First you have to wait for the box to move which can be weeks. Then if it gets delivered you call in to request refund. But they do not send the refund. You have to call in 3-4 times and hear that an "error must have been made" etc. Most likely you will have to start a formal complain with the ombudsman. Then you get your refund.
The sad part is Canadapost is the only post. A country like Canada should have a working mail system. Getting refund on 80% of the packages seems like a cheap deal. But factor in the 3-4 phone calls and its costing about $100 a package in admin.

I've worked for Canada Post for a couple of years, and I'm hoping to go do something else soon because I'm sick of delivering more flyers than actual mail. I also advise people to use other courier services if they want to "make sure it gets there". Of course no company is perfect, but parcels are the lifeblood of Fedex and UPS. They know how to deliver them, and they know how to track them, at least with a far greater success rate than Canada Post.

As far as CP goes, you might say that they try to do everything but they're not the best at much of anything. What has really been keeping them alive this long is their monopoly on letter mail, and of course the volume of that has been decreasing over the years. So for a number of years they've been helping keep their revenues up by calling flyers "unaddressed admail" and burdening us (carriers and homeowners) with them. Thousands of them. Just about every day, week in and week out, month in and month out. It's sickening. CP charges companies 14 cents per flyer to deliver them, most of which stays in CP's pockets. I estimate that I've personally delivered about a million flyers in my 2 years of employment. That adds up to a lot of money for delivering garbage. It wastes everybody's time, and it's one of the reasons that they're not better at delivering parcels. They are more fixated on junk mail than on items people care about. The best part? I'm an RSMC (I work in the suburbs and deliver to superboxes, not homes), so I don't even have chiropractic coverage to help with the tendinitis I'm developing in my hands.

CP sucks. I should know. I'm on the inside. For now. Peace.

Hello Canada Post,

I sent a parcel by premium post [speed post] paying double that of an ordinary parcel. I sent it from India, Kolkata on 03/23/2011. I find from tracking the parcel that it is lying for customs clearance since last 17 days from 04/04/2011. I would be most obliged if you kindly deliver this parcel before Easter as many days have passed.

Thanking you for your kind assistance.
Patsy,
email patlesmas@hotmail.com

Canada Post is really a sad example of a functional business. First, I had a package that according to them they delivered and showed someone had even signed for it unfortunately the signature is not mine. I tried to get the package to no avail so I tried the Ombudsman that is a laugh they did not do anything they passed the buck back to the post office. It is like playing football. Passing the ball back and forth except with the post office and the Ombudsman there is no result at least in football someone scores.
Now I had a packed that they tried to deliver, they stated I was not at home where I actually was, and that they left a notice card except there isn’t one. So I called the Post Office outlet they do not have the package back, so I called the main Post Office no answer voicemail claiming to many calls unable to answer they suggest I call back. After three hrs of trying I called the complaint office they stated that their computer is down I should call later maybe then they can help. I guess I will not be holding my breath. So now, this is my second package that has gone up in smoke. I would really like to know who is keeping all this packages that never make it to their rightful owners.

I work for Canada Post, they claim that the Customer is the most important person. They aren't. I can't tell you how many people pay for services they never receive, like tracking, signatures, etc. They recently had a customer with a 1.8 million dollar mailing (flyers). They claimed this was huge, but with all flyers it had a deadline to be out by, two days after the deadline it was still sitting in the plant undelivered. Its not the postal workers but management that should have to pay for these mistakes.

Common I am currently trying to find a parcel I sent my daughter that has been checked into the Edmonton facility three times

Canada Post what a laugh they hire some shady people and care nothing about mail being stolen. I sent a item well concealed in two lairs of cardboard to some one and the letter got there but the item was taken and the letter arrived open. The receiver of the letter went to the post office and they told him that it was sent loose and it invited someone to steal it. Who in hell are they hiring to handle deliver our mail. I am totally discussed with our mailing system. I wish they would return it to a government system and the crime for stealing mail would be serious time in the jail house. I have no more respect for Canada Post they can all go to Hell in a hand basket for all I care.

Canada Post - Canada Post
Canada post
Scarborough (Toronto)
Ontario
Canada

Canada post has Bad customer service . the behave so cheap and use dirty tricks to avoid to talk customers.
parasol delivery up dates are wrong and false. no link or wrongly redirect link to complain to their managements.

A registered letter (tracking #: RW547891670CA) was sent to Canadian Consulate Sydney Australia on July 09 2012. Five months down the road, it is not delivered yet. The item contained important personal documents for immigration file (education, work credentials).
Any whereabouts of the package and any compensation to sender for loss of contents, time and the misery it caused? Thanks.

gpaccess@gmail.com

Canada Post - Undelivered
Canada Post
Regina
Saskatchewan
Canada

I used Xpresspost to International. I was told that my item should be arrived within 4 to 7 days. By now, It is three weeks more passed. The receiver still has not received yet. It is very important document, but now, I feel so bad with Canada post. I won't do any business with Canada post again.

One would think that when you pay to have a parcel delivered, and it isn't picked up, then it would be returned to you as a matter of course...part of the SERVICE! Well, it came, but they want to charge me again the entire postal fee to get it back. This is not a service fee or a mailing fee. This is EXTORTION. I used to deliver parcels for the post office, and never once asked for a return parcel payment. This is unethical, nasty, and a few other expletives. Has the Mafia taken over the Post Office? They can hang onto that parcel till f'ing hell freezes over. Worst of it is that there is no one I can find to complain to about it. Isn't that just like the Mafia?