Canada Post’s earns a 1.2-star rating from 1 reviews and 1108 complaints, showing that the majority of postal service users are dissatisfied with delivery services.
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Stay away
I shipped a small parcel to Calgary from Kelowna BC using Canada post express. I was promised it would get there in two days time, it did. Express post also means I would get my money order in an additional two days. That's a total of four days there and back. Four days after I should of received my money order, I called Canada Post. They told me they didn't know where my money was and that I should launch an investigation as to where my money is. I got a phone call three days after that, saying that they need the information that I had given them three days prior (they obviously lost it). Two days after that I received a phone call telling me that I need to phone Canada post, I phoned them and asked them where my money order was. The lady told me it was in the canceled mail pile in Sydney, Nova Scotia. I asked her why this happened and she said she had no idea...(typical Canada post representative response) I told her the reason why I sent it express was because I needed the money quickly, and it has been over a week since I should have received my money now have to wait an additional week for them to process it again and send it across the country to kelowna, leaving me in a very bad position as far as money goes.
Her response to me was, well it says here that they will reimburse you the shipping...Ha! 10 dollars! I need a hell of a lot more then that to compensate for the money that was lost.
Canada Post does not care, about me, my situation or anyone else for that matter.
Good luck to anyone looking for any kind of compensation or explanation, because Canada post just "doesn't know".
The complaint has been investigated and resolved to the customer’s satisfaction.
Fuel surcharge
Sending a small package (book) to overseas from Canada via Canada Post is now becoming a huge nightmare. Their postal rate is world's highest and the service is the worst. A package I sent recently to England weighed under 1kg, they charged me $7.35 fuel surcharge on the top of a hefty fee for postage. A book mailed to me from Vancouver on May 8th was only delivered to me on June 8- a whole month to move a 16 oz book from a state bordering mine. A birthday card mailed from Halifax, Nova Scotia on May 28th arrived in Edmonton Alberta only on 12th June- after 15 days.
Canada Post is too eager to raise the price on stamps and postage, but their efficiency in regards to delivery has gone to the gutter.
The complaint has been investigated and resolved to the customer’s satisfaction.
If you live in Canada, why are you calling provinces "states?"
Unreliable service
I frequently mail identical oversized letters across canada. Almost always, the sask-destined letters are returned with insufficient postage when all the out of province destinations are processed okay.
I know the letters meet the size, and weight restrictions for the specified postage, and yet canada post returns them with different additional requirements each time. Incompetent bozos.
The complaint has been investigated and resolved to the customer’s satisfaction.
Canada Post keeps Loosing money But Purolator which is owned by Canada Post makes money.
Canada post is consistently late delivering parcels . Purolator is usually on time
The tracking shows parcels going from one distribution centre to another then it gets stuck and takes days to be delivered. The package I'm waiting for now has had a "expected Delivery date " changed three times . I might get it in the next 5 days. I have told my suppliers Not to ship with Canada Post.
I have been waiting for very important mail from Ottawa., since April 28th. A ballot for voting for a new conservative leader was to arrive in the mail. I got worried and called to headquarters to verify correct address. All was fine. May 10 they issued another one. I checked a few days later - still not arrived. I third ballot was mailed, but did not arrive a week later. I called to check -they mailed out the forth ballot, but it also never arrived to this day, which is DEAD LINE for ballots to be in the box! So I cannot vote! It makes one suspicious, is there mail tampering by people who recognize the Party address & throw these away, prohibiting & squashing votes? Or are there a bunch of unqualified immigrants working in the distribution department, who dump the mail anywhere. OH, BY THE WAY, I JUST CALLED CONSERVATIVE HEADQUATERS AND OTHERS ALSO ARE CALLING IN- WHO DID NOT RECEIVE THERI BALLOTS! SO, I AM CALLING THE NEWS MEDIA & A LAW FIRM. I AM CONSIDERING FILING A LAW SUIT AGAINST CANANDA POST!
I have been waiting for very important mail from Ottawa., since April 28th. A ballot for voting for a new conservative leader was to arrive in the mail. I got worried and called to headquarters to verify correct address. All was fine. May 10 they issued another one. I checked a few days later - still not arrived. I third ballot was mailed, but did not arrive a week later. I called to check -they mailed out the forth ballot, but it also never arrived to this day, which is DEAD LINE for ballots to be in the box! So I cannot vote! It makes one suspicious, is there mail tampering by people who recognize the Party address & throw these away, prohibiting & squashing votes? Or are there a bunch of unqualified immigrants working in the distribution department, who dump the mail anywhere. OH, BY THE WAY, I JUST CALLED CONSERVATIVE HEADQUATERS AND OTHERS ALSO ARE CALLING IN- WHO DID NOT RECEIVE THERI BALLOTS! SO, I AM CALLING THE NEW MEDIA & A LAW FIRM. I AM CONSIDERIGN FILING A LAW SUIT AGASISNT CANANDA POST!
Please care. It Is continually the lack of empathy over the phone that is sad and startling. We hear this from our clients and we have the same experience. We have used Canada Post for over 13 years. We are all in business together. It would make such a huge difference to our clients and to businesses like ours who invest so much into Canada Post every day.
Canada Post is a law unto itself. It can make any rule that will benefit management and without consideration for ease of use or efficiency. The rules are made to keep the client at bay. Try getting help from the complaints department - the whole point of the complaints department is to stonewall and confuse the complainant. I suppose they feel if they are sufficiently unhelpful and arrogantly disdainful it will convince the complainant to go away. They have absolutely no need to help. They do not need our business, or so it would seem.
All the packages are mailed at the same time so the rate is fixed. Any rate changes are announced, and usually after Christmas.
How do you know? You could be wrong. Rates always change.
Non-letter size envelopes
Canada Post will deliver to you an oversize envel0pe but they make me drive 45 minutes one way to be able to deliver it. Also we still have old green group boxes which once the whole box was missing. We can't get parcels living 45 minutes from town and we have to drive 45 minutes to Kelowna to pick up a parcel. Canada Post said they can't install new mailboxes because there are only 40 homes in my 145 lot subdivision built so far in the past 40 years and that however long it takes for our subdivision to be built is how long it will take to get new mailboxes so we don't have to drive 45 minutes to mail large envelopes and receive parcels. Canada Post said screw me!
UPDATE
Canada Post finally brought us a red mailbox that will fit a large size envelope but we still can't received parcels. We pay for full service but only get half a service for complaining.
To increase their profit margin and saying screw to service, Canada post will do anything to inconvenience others. Mail deliveries were stopped in rural areas a few years ago. That's what happen when an ineffective government with puppets as head of the country and heads of crown corporations rule this country. By not delivering essential to customers, these people can have a bigger bonus.
No po - returned to sender
Ordered a package from the US on Marc 12/09. It was shipped by USPS-Int until it reached Canada - where it was then handled by Canada-Post.
The package arrived in town here, but was "returned to sender" immediately only on account of having no pob number included in the address.
In a town of just over 5400, you'd think that "they" could've at least had the "consideration and courtesy" to look up the street number and name in their databases, instead of just putting it back on the truck and returning it back to the sender in California. They probably would have located the pob number for it if they were decent enough to check. They didn't even attempt to make delivery.
Their "NO PO - RETURN TO SENDER" policy is a very irritating, inconsiderate, thoughtless and just plain LAZY way of managing parcels for delivery to Northern BC recipients.
.
The complaint has been investigated and resolved to the customer’s satisfaction.
unfortunately it is not their jobs to double check the senders addresses, that is their responsibility to make sure it is correct
If you go to the same Postal outlet all the time, my guess is they don't like you. It seems like too small a town for that to really happen. I've worked alot of retail/service jobs- and the nasty customers get nasty treatment- maybe not to your face-but you'll get it! So cheer up, take the PO girls a coffee tomorrow and I bet this won't happen ever again.
Parcel tracking
So, you might think as I have thought that having a tracking number for a parcel would help you. Check out the screen shot attached. This parcel has now been to Richmond B.C. eight times. It is suppose to be going to London, Ontario. What does Canada Post say? I have a 50 / 50 chance of ever getting the parcel back. I can just watch forever the parcel going back and forth between Ontario and B.C. Why is this happening? The postal code was miss read by someone and entered in a V instead of a N. You would think that Canada Post would be able to recognize that a package had been acrooss the country eight times and you think that if they had a track number that could actually find a package.
The complaint has been investigated and resolved to the customer’s satisfaction.
Canada Post is by far the worst delivery service in the country. Exercise your freedom of speech and write "Canada Post Sucks" on your mailbox
I know first hand what Canada Post is like. I worked for them many years ago in a large sorting facility. I watched as sorters would drop the mail on the floor and instead of picking it up, they would leave it for the next shift. I did mail searches and found mail ten years old. People would steal jewelry. If a package said FRAGILE, they would throw it around till it broke. Every couple of years these lazy workers go on strike for more money and better benefits. It is okay to give them more, but if they don't want to do their job, they should not have one. The last three parcels that were to be delivered to me on time were late. When I go onto the tracking website, no tracking information has been updated for days. Sometimes my mail is delivered to the wrong post office even though the address is correct. I once sent a large box from Edmonton to Toronto insured. Somehow they lost it. Oh, they found it eventually, but really, how do you lose a large box. The bottom line, the service sucks. When I was young, you could send a letter across Canada for five cents. Now it costs $1.25 to send the letter and it takes longer to do so. Sure there are a lot more people in Canada, but they now have more equipment to sort the mail and faster jets to fly it.
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Hello Canada Post, RC692082530SG above Registered mail left from Singapore on 28April to Canada and now over 45days I still not receive my Registered Mail, can Canada Post take any action and see where is my Mail is?
Canada Post. Absolutely terrible. Non accountable incompetent unionized government workers. As just my most recent example out of many I am waiting on a big heavy computer that came all the way from California thru customs to Mississauga with no issue at all until it went out for the final leg of the "delivery" via a Canada Post employee on a truck just 20 KMs away from my house in Toronto. That was bloody 9 days ago and it still says out for delivery?! I call Canada post daily to no avail. Total idiots. They have no clue what happened and cannot tell me where it is or what to do only tell me it says out for delivery. Close this tax payer funded fiasco of a system down and fire the whole lot of them! Overpaid underworked unionized lazy [censor] with a pension paid for by the 70% majority of canadians that will be not receiving a pension. Cant wait for the public to finally wake up one day and revolt. You will loose your pensions and on that day i will laugh and laugh. In an accountable world the driver would be fired and put in jail for stealing. Not Canada post.
Canada Post should take lessons from United States Postal Service.
After spending time back and forth from Canada, I can with certainty that USPS outperforms Canada Post to an embarrassing level of superiority. My latest foley is a package coming from Singapore, if delivered to my US address, it takes about 3 days from landing to date of delivery. Canada Post has had my package for over 2 weeks and still no delivery even worse, CP does not even offer tracking service for these packages. Conversely, USPS can track without issues. How long does it possibly take to deliver a package from Vancouver to Ottawa? Perhaps a wheel broke on their 'covered wagon' coming across the rockies.
I took a chance with CP on this order but, I will henceforth have it delivered to my US address and drive to pick it up. At least I will be able to track it.
I cannot even launch a case with the vendor because Canada Post accepted it and they have no way of tracking within Canada Post.
Sometimes it just sucks to be Canadian where we have been lulled to sleep and passiveness allowing these state run agencies like Canada Post to run wild and free with no accountability to the Canadian public. A class action suit would be the right vehicle to force changes at CP.
Sad in Ottawa
My husband works for Canada Post, St.Michel branch in Montreal. In November, they restructured the company and totally screwed things up. All employees had to re-apply for new routes...my husband being near the bottom of the list, was not left with much choice. He, who had been a letter-carrier by foot before, now got the post to deliver parcels by truck and to bring the mail to the grey boxes for the postmen. His new hours are supposed to be from 8:45-4:45. Problem is that with the restructuring, they added more work to each postmen. Letter carriers on foot are working an average of 4 hours more per day than before. My husband, who is supposed to work till 4:45, has been working till 8:00 pm every day for over 2 months now. That is 12 hour days! He is stressed, exhausted and this morning broke down in tears. Do they not realize that over-working their employees just to save themselves money is going to cost them more in the end.Not only are they paying more in overtime right now, but many of these employees will suffer injuries, burn outs...etc No one can last working 12 hour days for so long! Not too mention the strain it puts on the family.
I work full time too and we have kids. After work I have to pick up the baby from daycare and my son from afterschool program...by the time I get home it is 7:00pm! Kids are cranky and hungry...have to stress to get them supper, check my son`s homework, give them their baths...and bed time all by myself. So now I am physically and emotionally exhausted too! We only see my husband on weekends...This is really putting a strain on the family!
This morning, my husband`s boss also threatened my husband, who is a very hard worker...to try to get h im to work even more! Canada Post you are ###ED UP! excuse my language ...but this is totally unacceptable. Your abuse of your employees is disgusting!
Why is it that a parcel being sent to the UK sits in Montreal for more than a month the is' in transit' for more than two weeks? I am not at all impressed! I have a child at school in Canterbury and sen out a parcel Sept 28 she got it three days ago and until a week ago no one could tell me where it was. I sent another one Nov 12 and tracking says, five weeks later, that it is awaiting shipment out of Canada. WHY?
Priority package shipped from Calgary to Shelburne did not arrive on expected date. As with many other similar complaints, the package was tracked to a Canada Post depot less than 60 km from the delivery location, where it is sitting awaiting pick up for delivery. The sender paid a high rate for guaranteed delivery and Canada Post standard for delivery is one day for the postal code area.
Another epic fail by Canada Post to deliver what they promise.
Haven't seen the mailman in three days, what is happening to the delays of my mail delivery, and where is my mail that I am expecting to receive during the periods that the mailman doesn't work?
Returned package to sender
I was expecting a package to be sent to me via Canada Post Regular Parcel with a tracking number from Ontario to Calgary, AB and the expected arrival date was January 26. A few days after the 26th, I decided to check the progress with the package as it has obviously not arrived. On the website, the indication was that 'the package has been returned to the sender because the receipent was not located at the address'. Sure, I wasn't home on the 26th but I didn't even get a stupid notification/pick-up card from CP and I was supposed to if no one is home at the time. I immediately contacted CP expressing my frustration and requesting a send-back or a refund but they told me that they could not re-route the package back to Calgary and in order to request a refund, you have to call a damn 1-800 number. February 7th right now and still no sign of a Canada Post delivery truck at my door. Never again, Canada Post.
The complaint has been investigated and resolved to the customer’s satisfaction.
Call the local post office outler and see if your parcel is there... It's simple. Don't call customer service.
Same thing happened to me.. something I was waiting for was marked return to sender, I contacted them right away and even though the package was still nearby, could not be retrieved. Now it has to go all the way back and will need to ship it again at MY expense.. thanks Canada Post.. I will never give my business to Canada Post again.
Not to mention, out of the other packages sent, only the one with a Fragile sticker was seriously dented. Can't wait to see the condition of this package once it finally arrives.
I paid for an EBay item on Mar 12/09. It was sent up by USPS International to Canada (which has been totally fine everytime).
Then it got to Canada, where Canada Post took over handling it.
Great!
I received an email notification the night before, that said that my package had arrived, and was being held at the "local post office" for me to go and pick up. I went to go pick up the item, only to find that it had been "returned to sender".
THE REASON ?
Only because it had no PO Box number on the ship to label.
I mean "really" - I reside in Fort Nelson BC with a population of just over 5400 which is a small town. So, I assumed "naturally" that the agents here would've at least took a little extra time and "care" to punch in the street address in their computers to look-up the PO. No go!
So now my item, that I have waited patiently for since the 12th, is being returned to the sender in California.
Canada Post is just LAZY and CORRUPT, and the agents that work here should've at least held the item until I could have identified the package, instead of simply shipping it back to the sender.
Some services in this country - REALLY SUCK!
They use contract courier companies that really don't care about delivering
I am tired of canada post’s use/misuse of local courier companies to deliver parcels doing their work for them and doing it poorly.
This is about the 6th time this happens this year. This time I ordered a product within canada (Ontario) by expedited parcel and to be received today at the latest (7 days). I spoke to a customer service rep at canada post who told me a contracted courier service is supposed to deliver it today. After waiting around all day and nothing was delivered I called again to find out until what time they deliver until. They were not sure, but when canada post delivers, they stop at 5:00 pm but contract couriers can deliver later. They gave me the name of the courier company, intelcom courier canada inc.In calgary. I called them to find out when they were delivering until. They looked up my parcel and told me it would be delivered tonight by 8:00 pm. Someone named peter had it on his truck and he usually does all the business deliveries first then the residential. Well 8:00 came and peter never showed up. Not surprised.
Last year at christimas time (2005) , the local postal outlet which is privatized as well, had parcels from the floor to the ceiling in an unsecured area, within the same space that is used as a waiting area since there is another business utilizing the same common space. This went on for over a month. I asked the clerk at the postal counter what was going on. Very frustrated, she told me that the contracted courier company was not making the first attempt to deliver the parcels to the receiving customers, but dropping them off right away at the postal outlet and canada post is waiting for their contract to run out (I guess it is too much trouble for canada post to cancel such a contract). This type of & ldquo;service” delays even receiving your notification card that a parcel is waiting for you at the postal outlet by 3-5 days since the postal outlet has to mail the notification card to you after they receive the dropped off non-delivered parcels.
I think it is about time all canadians are made aware that canada post no longer delivers most of the parcels and they use contract courier companies that really don’t care about delivering on time since it does not affect them financially & ndash; until they get enough complaints that canada post finally cancels their contract or in most cases, lets it run out and don’t renew their contract. So…. If you find it takes awhile for your parcels to either get anywhere or if you get a notification card in the mail several days after you should have received anything saying a delivery attempt was made but you weren’t home but in fact you were then you know what is going on. A lousy local courier service is not even attempting to deliver your much awaited items, but dropping them off at the postal outlet instead. All one can do is complain, complain, complain to canada post and maybe, maybe they will do something about it. Probably not.
@13:10 on March 12, I discovered our mail boxes in the lobby were left open.
Every time I saw your postman, he was on his phone while working.
Could not get an appropriate answer from rubbish AI assistant. Couldn't get to an actual representative.
Is a text message from Canada post with a link to confirm your address a legit text, or is it scammer B.S..?
Yesterday evening ,when I received offers from Oceania Cruises and some other ads, I found the mailbox lock broken...I suppose it cannot be repaired, so I want you provide us with a new one...Thanks and have a nice day!
Receive package in community mailbox last Thursday can not opening the mail box where they put the package key 4a opened they put package in 4b but cannot opened the door.Is it possible to put the package in 4a where I could open the door.you need to change both locks thank you
Walkerton Ontario (N0G 2V0) Post Office refuses to deliver mail unless the address includes a Box number. Really?
So much for service and dependability.
Your customer service person can close a case whenever they want. They don't get their jobs done, they never deliver to door. They always deliver to their stupid office. This kind of business should be closed.
Tracking won’t update I’ve called and asked about it got no help what so ever this is ridiculous
Hi,
I placed order by phone received credit card consent email.Order #[protected].
No tracking number provided.
Kindly contac by email. ddesouza16@yahoo.ca
i have an item that shows delivered to my community parcel box in my building, but no key was in my mailbox. this has happened to other tenants in my building complex and the key was put in the wrong mailbox. Canada post needs to be more responsible with the mail delivery.
My package is in its way back eithour being delivered to me. It's still in Saint John but they say I can't stop it . I didn't receive any notification of delivery. Nothing. It's beenexpensive to send
Overview of Canada Post complaint handling
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Canada Post Contacts
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Canada Post emailssellonline@canadapost.ca100%Confidence score: 100%Supportandre.payant@canadapost.ca99%Confidence score: 99%dave.penner@canadapost.ca97%Confidence score: 97%
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Canada Post address2701 Riverside Drive, Suite 1200, Ottawa, Ontario, K1A0B1, Canada
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Canada Post contacts
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