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2.0 2186 Reviews

DirecTV Complaints Summary

537 Resolved
1648 Unresolved
Our verdict: When using services from DirecTV with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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3:34 pm EDT
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DirecTV no-one showed up for installation appointment, but charged anyway!

Direct tv charged me for a year for something I did not even have. Tivo. I tried to get a credit to my account, but that never happened. I decided if I am being charged I might as well have the equipment so I put in the order for tivo to be installed. I was given a date and an open window of time noon until four and that the technician would call twenty minutes out from appointment. I took a day off work and waited and waited... No-one showed and no-one called. I called customer service and no-one seemed to care or offer any reason why no-one showed. I talked for hours going round in circles with different people and not one person could help me. Frustrated I cancelled the tivo order. To my horror I have been charged for the installation and equipment that I do not have. They have scammed me again. How many other people has this happened to. I cannot believe that they can get away with this!

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7:23 pm EDT
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DirecTV beware of extra charges!

I signed up with direct tv as bundle service with verizon a few months back and I have had to call them nearly every month for extra charges they're including in my bill. They're running a scam! I called about a charge for a dvr, which I do not use, and comes with an hd receiver. The customer representative told me that I could not have one without the other. She also reminded me that if I cancelled my service I would have to pay them over $400! I asked for a supervisor who told me that I could get an hd receiver without the dvr! Now, I have to decide if I want to be charged over $400 and be done with them once and for all or if I finish my contract in 2 years!

Don't go with direct tv please, shop around first. They are running a scam!

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6:43 pm EDT
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DirecTV refund

I am this after the thirty minute conversation I had with a supervisor’s named Albert. Let me start from the beginning. (Brace yourself, I’m long winded)

My service had been interrupted for lack of payment sometime in June or July. I’m sure I am not the only one struggling in this economy and unfortunately, it was my cable among other things that suffered. My payday was August 13th, and with that check I had planned to pay not only my DirecTV bill but the remainder of my rent which was also passed due. Thank goodness for understanding landlords. When I checked my account balance at the ATM machine before withdrawing the money for my rent, I learned that $678.42 was missing. I later learned that DirecTV had not only recouped the past due amount of about $149.28 that I owed but additional fees and the cost of the DVR still in my possession. Imagine my horror.

While I knew I was up a creek without a paddle, I completely understood why the funds had been removed but needed it back immediately. I needed help! My first call was to the Customer Service Department with DirecTV on Saturday, August 14th approximately 1:42pm. I spoke to a representative who said refunds normally take 30 days but he would connect me to a supervisor. The Supervisor although courteous was also unable to help me so he connected to what I think is called the Financial Department. Finally, I spoke with a very sweet woman and explained my dilemma.

“My rent is past due, please help me”, I begged and she was sympathetic.

She explained that a refund normally takes up to 30 days but she was going to do everything in her power to have it posted in the next 2 business days. If not 2, no more than 7 days she told me. Not what my landlord wanted to hear but not much I could do about it and much better than 30.

After Tuesday, August 17th had passed without a deposit to my bank account, I could see that she wasn’t able to get the refund posted in 2 days but maybe 3 or 4 I hoped. By August 20th (the 5th business day), I called back. Again I started with Customer Service who told me he couldn’t help, but he transferred me to a supervisor who again connected me to a different department; perhaps the Financial Department again. There I spoke with a woman who said, “Yes, I see your request. I will have someone call you back today”. Guess what, no call.

I called back August 21st again starting with Customer Service. This agent told me the normal process is 30 days but, he could escalate my request for a refund which could take up to 8 business days.

“WAIT…eight days from my initial request, or 8 days starting today.”

“Eight days starting today”, he told me.

Noooo! I was beyond upset. I didn’t bother with a supervisor I was so mad I had to hang up immediately before I forgot how my mother raised me.

On August 25th, I called again, just to see if the refund was still being processed. Didn’t want anyone to give me another 8 day story. She told me my refund had not been processed yet and could take up to 8 days.

Okay, so here I am, September 1st; 8 business days later. No rent money!

With my landlord beating down my door rightfully wanting the money I owe, I called the Customer Service number around 4:30pm eastern and immediately asked for a supervisor. He quickly transferred me to Albert. I asked Albert if he should transfer me to a different department since I had spoken to them before about my refund. Albert, employee number 467520 tells me, “You’ve reached the right department.” So I explain the long, sad story.

“My service was turned off, my account was debited, my rent is past due, I was promised a refund, blah, blah, blah…help!”

Albert says, “It could take up to 8 days, plus 5 to 7 more”.

All I saw were visions of the Marshalls throwing my clothes outside. I’m sure if that was the very first phone call I made, I could have handled the news a little better. A little! But this being my 6th call, I simply could not.

“WHAT ARE YOU TALKING ABOUT”, I’m furious and all I want to do is talk to the department who told me they could help but Albert refused. REFUSED!

“Let me talk to your supervisor then”.

“I am the supervisor”, he told me.

While I’m sure Albert is a very important person, something tells me there are quite a few more people above Albert before I reach the president of the company, but no, Albert was standing guard and would NOT let me in to speak with them.

“He doesn’t take calls.” He told me.

I thought to myself, Self…why won’t this man at least transfer me. Why?

Calmly Albert tried to explain that the reason NO ONE ever mentioned 8 days plus 5 to 7 more is because they were wrong. All of them? All 6 other DirecTV employees were wrong? No one is right but Albert.

Fine, if that is the case then let me talk to them. Let that department that gave me this misinformation, clean it up. No…Albert refused.

I request Albert last name. No. I requested Albert’s supervisor’s full name, No. I asked again, “Please just connect me to the other department.” No!

Albert told me I didn’t want to believe him, and he would NOT transfer the call and proceeded to ask what my occupation was. I suppose he planned on using this information to explain to me the dynamics of customer service. Dear friend Albert, I am a very educated woman, and take offense to such a question. I have every right to ask his position, I am the customer. He was not only inappropriate, he was insulting and I promised I would make sure this was brought to someone else’s attention.

I consider myself a reasonably responsible person with limited funds these days. I also feel I have responsible expectations. I don’t expect people to pull miracles out of their hats but when I ask for assistance I do expect to get it. Albert told me he just started his shift so unless I planned on staying on the line with him all day…hey, I have unlimited talk time. I was willing to go the distance but I grew so angry I knew I was only making the matter worse. This is after he threatened to transfer me to the voice automated recording. Great customer service!

Bottom line to all the Albert’s out there, all I want is my refund. My money! Not yours, not Albert’s, not DirecTV’s, but my hard (and I do mean HARD) earned money so I can pay for the roof over my head; literally.

The sad thing is, there are people doing worse than I am in this economy. I hate to think what’s happening to them.

Yes, I hope that you do find this call, listen to it as you state calls are monitored. And I hope you do fix the mistakes that were made with all of the misinformation and customer service issues but most of all…I just want my money back. FAST!

Please…to the powers that be…can you PLEASE PLEASE give me back my money?

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Directv Hater II
Elk Grove Village, US
Sep 08, 2009 12:59 pm EDT

DIRECTV THE WORST COMPANY IN THE WORLD

I am a very dissatisfied new customer with Direct TV. On August 16, 2009 I place an online order with Direct TV mistakenly, I ordered a DVR player I did not need but they charged my credit card $108.90. I called the next day and was told I will get a refund in 3-5 days. Well it is September 8, 2009 and I still have no refund. I have called about five times and emailed about four times. Each time I emailed I am told wait 3-5 days. To add insult to injury you are billing me $59.99 due on September 10, 2009. I am a single mom and switched from Comcast to you because you were cheaper. They won't even use my refund of $108.90 to apply to my account. The $108.90 was for grocery money for my family. I don't have the $59.99 to pay them on September 10, 2009 because I will need to the money from my refund to pay them. I don't understand why they would keep a customers money like this. Why they would commit. I am going to write a letter to the Illinois States Attorney Office because I am sure what they are doing is illegal. I had several co-workers who were going to switch from Comcast to Direct TV if I liked it, needless to say I told them to stay with Comcast. I called today to find the status of my refund but the supervisor of customer service yelled and me and hung up.

Direct TV is the worst company in the world.

They should be ashamed.

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12:51 pm EDT
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DirecTV equipment returns

I canceled my Direct TV service on August 13th and was supposed to receive return shipping materials. On August 20th I received a box that contained inadequate packing materials to protect the two receivers that I need to return. The return shipping label was also missing. I contacted Direct TV the same day and was told that they would reship the return packing materials and confirm shipment with an email. I received neither. I again contacted Direct TV on August 26thand escalated my request to a lady who told me her name was Sekl. After quite a bit of discussion, she said she would send out a return package and that I would receive an email confirming the shipment within 24 hours. At this time August 30th I've received neither. I've been told I have 16 days to return the receivers and controls in good condition or I would be charged $250 for each receiver.

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Tee Bone
Lomp, US
Sep 13, 2010 6:10 pm EDT
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Hey Jim,
It's now Sept. 13th.. Did DirecTV ever send you the correct shipping boxes, materials and labels yet? I just saw your post and was a wondering.
Best regards.
T-Bone

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7:59 am EDT
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DirecTV pay per views that was never ordered

My two years contract with direct tv had ended so on february 2010, I called and cancel direct tv.
A final bill was sent to me which I paid. Now to my surprise, I received another bill for $216.76.
I called direct tv to find out about this new bill, the rep. Told me that the amount was for pay per view charges (Adult movies) stemming from 2007.
I told the rep. That we never ordered any ppv movies from direct tv muchless adult movies. I mentioned to this rep. That my husband is a member of netflix and that we usually receive three movies a week including any latest releases so there is no reason for us to order any ppv movies. My next question to this person was why it took over two years to bill me for these charges, his answer was that after receiving the cable boxes they were able to extract this information. At this time I asked to speak to a supervisor who stated the same, and bluntly refuses to waive these charges. I told him that I will not pay for these charges, and so my conversation with direct tv ended.

On may 2010, I received a collection notice from cbe group about this matter, and respond to it stating the above.

On june 9, 2010, I received a letter from direct tv collection department that after reviewing my file they determined that the charges are vaild, and I must pay this bill.

I am asking your viewers if anyone has this problem to e-mail me at [protected]@yahoo.com to let me know whether it was resolve or
How to get is resolved, because I don't have any intension in paying this bill, I would rather go to court and let the judge handle it.

Ken

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7:08 pm EDT
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DirecTV poor customer service and installation

I have scheduled 3 appointments for satellite installation. When no one showed for the first appointment I called. I was told that there was an unpaid balance from the prior resident, my 84 year old mother who now resides in a nursing home. The balance was paid and I rescheduled for the following week. Again a no-show. I called and was told a second appointment was never scheduled. After several weeks and numerous emails concerning my dissatisfaction, I scheduled a third installation for today 12-4 PM. Again a no-show. I telephoned and was told the local office would be contacted and the tech instructed to call. I waited 2 hours without a call or arrival. I called again and was told a supervisor would be involved and would call me. I received a call minutes later and was told the tech came and no one was home. I was given a description of my home and the mailbox. I explained that when I arrived home at 12 PM, there was an unmarked vehicle blocking my side driveway (I live on a corner lot with a stop sign). I motioned to the vehicle that he was blocking my driveway. He backed up, allowed me to park and then drove off. My daughter and I thought he might be the tech and was driving to the front of our house to park. We got out of the car and walked to the front only to find that he was not there. We assumed the vehicle was blocking the drive because he was exiting the cul de sac and stopped because of the stop sign. It is now apparent that this was the tech who clearly knew we'd arrived and willfully chose to leave without making the installation. I can not describe the incompetency this company has displayed and it's devaluing of my time. I explained this to the supervisor who stated the techs are loca, it was after hours and nothing could be done. She stated the Nashville office closed at 5 PM. I explained that my first telephone call was at 4 PM, second at 6:15 PM ample time for the local office and/or tech to respond. What is clear is that Directv and its local contractors lack professionalism, don't value new customers. I currently have service with the competitor, Comcast which I plan to keep. At least Comcast knows how to get a technician out and guarantees that if a problem arises service is free. Directv is less expensive and due to its poor customer service apparently cheaper!
Janet C.Pelmore, MD

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2:03 pm EDT
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DirecTV overcharging

Starting several months ago, direct tv tried to charge me additional fees for continued service after my contract had expired.
I told them verbally, and in writing, that I would not pay anymore than the last negotiated price, with no reduction in service.

I gave them the option to cancel my service. They continued to bill me for the additional amount, where I would call, or write to notify them to either pick up their equipment and discontinue service, or honor the prior agreement.

They tried to get $180 additional funds out of me tuesday, and when I refused to the demand, the said they would have some one in retention call me.
Instead, they simply cut off my service, after they just received my payment for this coming month's service.

I just spent 2.5 hours retelling this story to over 7 direct tv representatives. After dumped calls, and much repetition, I dialed "the president's office at [protected]. This resulted in a contact with a pleasant woman who told me I could hang up with the other folks (On my other phone line) at direct tv who had had me on hold/standby for over 45minutes on that particular round. She assured me that she was the end of the line, and that a resolution and final result would end with her, at the "president's office!".

I re-explained the details of situation, and she remained very attentive, and seemed to be understanding.
She stated that the expired agreement required that if I made any payment towards any bill, that action would make that increase acceptable regardless of my repeated objections to the increase and refusal to pay the increase. That rolled forward into a revised balance, approximately $100.00 off from what I had ever agreed to.

Yet, after not being able to negotiate a reasonable package for my $66.16 per month I had previously agreed to; she (Ever so politely) threatened to charge my credit card for their perceived remaining balance due (Infact they owe me a credit). I informed her, that I did not have a valid credit card on file with them, and her demeanor changed from that strategy.

We then agreed that there was not a resolution; and she still maintained that I owed the balance in question, and I maintained that I was due the payment I had sent in, plus a reconciliation of the overcharges still reamining on my account.

She said that I was responsible for the payment, and that she would send return boxes out for the equipment.

I told her I would not be returning the equipment until I got a satisfactory and fair balance reconciliation. She said I would be additionally be billed for equipment.

I told her that they would not be getting the equipment from me, but that I would take the equipment, and the boxes to either the local justice of the peace, or sheriff's office, whichever entity was most appropriate to file my complaint with.

We agreed that there remained a chasm in our understanding.

She called back a few minutes later offering a package with similar, albeit a few less channels for slightly less than what I had been paying. I told her I though t that was reasonable, as far as plans go, but would not accept any contract, and wanted my balance to be paid in full through this coming month's billing cycle.

She agreed to make the adjustment, and pro-ration to reflect our new agreement, and we both agreed that any price increase would have to be pre-authorized, and that if I did not accept the increase, that I would simply request a disconnect. (I did this with the initial price increase, yet continued to receive service, and no adjustment to my account.

I have no doubt that if I had a credit card on file, I would have not been given this "concession", or in my assessment nearly fair treatment, after several hours invested.

The woman at the president's office was no doubt a skilled negotiator dealing with my principled brick wall.
The "policies" of direct tv are probably no more pompous, or unilateral than most pig headed corporations.

I am offering this, not to blow smoke at my own negotiating abilities, but to provide others some hope as to resolving problems with direct tv. I wish to assure you, it is probably not you if you are getting the run around from them.

I also believe it is high time that we all start quoting more of our own policies to them, and be very careful as to how you trust direct tv or any other business with credit card information. When they have all the cards, you become the servant, not the customer.

John l.
Texas

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coophov
, US
Nov 16, 2017 4:02 pm EST
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I agree they do not hold to their agreements. They cheat people.

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coophov
, US
Nov 16, 2017 4:01 pm EST
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Hi agree that they are cheats.
I was sold on 9/8/17 to sign up for direct TV for $50 per month guaranteed for two years. My first bill was for $60 which was $10 over. My next bill was for $105.00 and they added a service plan package that I never ordered or agreed to.
I called and spent hours on the phone being transferred several times and then they sent it to the escalation department and they said they would call within 7 to 10 business days. They called after 10 PM on Saturday night and I was asleep. I called them back on Monday and spent over 3 hours being transferred and retelling my story. Then they said they were sending it to an escalation department and would get back to me in 7 to 10 days again. The next day I received an email that they had cancelled my service.
I called again and was told that I also owe a $400 cancellation fee for early cancellation.
I told them I will not pay the fee and they could not charge me for cancelling when they are the ones who cancelled and they did not keep their agreement to charge me $5o per month for two years and I was not going to [pay them for baiting and switching their charges on me.
Roland H
Washington State

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Tim Vikouski
, US
Apr 11, 2016 11:23 am EDT

this is going on with my fatherinlaw they keep billing him he cancled 3 months ago they threaten to ruin his credit if he doesnt pay hes 90 years old what a bunch of crooks this story is go across you tube we will see how many people will finnaly say ive had enough and stand up to this bs

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1:36 am EDT
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DirecTV will not take back receiver

On august 18th, 2010 I finally received my replacement receiver. After hours spent on the phone at the beginning of august trying to diagnose my problem, the solution was to send me a new access card. It took 10 days for the access card to arrive. Then I had to spend another hour on the phone to then find out that I needed a replacement receiver, which would take another week. I received the replacement receiver a couple of days ago finally. I spoke to customer service and got the new receiver activated. Here is where my problem started. The customer service rep informed me that I had to dispose of the old receiver because it was broken. Wait what? This is leased equipment.In california, it is against the law to just throw something like this in the trash. It has to be taken to an e-waste recycling facility to be disposed of properly. Apparently, from directv’s point of view, once the equipment is & ldquo;broken”, it is no longer leased, but owned by the customer. Well, I requested that they send me a recovery package and / or a prepaid shipping label to send it back to them. It is their equipment, therefore their responsibility. I look at it like you have leased car under warranty and say the engine is shot. Instead of it being towed back to the dealership, the dealer delivers you a new car and tells you and refuses to take possession of the old car.
So, I ask for the manager. I end up speaking to kyle, employee # v1688, in technical support. He refuses to send me a prepaid shipping label so I can ship their equipment back to them. I have been a directv customer for over 5 years, paying them $95 a month. That is $6000 + in revenue to them. The cost to ship this back to them would cost them a max of $15. It is totally irresponsible, inconsiderate, and insulting that I would be treated this way.

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1:30 pm EDT
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DirecTV over billing

I am a new customer with direct tv. My account nunber is [protected] the order number for the service is [protected].
I requested the basic service for 39.99 plus tax package.
Before the service was installed I called the office because I was sent a bill for $80.00+ I called to reminder that I did notg request any service that cost that much it was nopt in my budget. This was done while the service man was here, it took aver 90 min. For this to be resolved. After it was resolved. The persone I was speaking to assured me that my first bill would be what I requested, which was basic package for 39.99 plus tax to be a total of $44.99 monthly. If they did not agree to that then I explain to them that I did not want to go through with the installation.
My first bill was for over $200.00
I did not pay it the service was interupted. I tried to explain it to the billing department when I called but she whould not hear anything I was saying, she kept repeting " if you want the service turned back on, then I would have to pay $125.00 I paid under protest. I did not ask for anything but the basic package for the price that was qoted to me before service started. Now they are telling me that I will be charged the same amount for at least eight weeks before before trhe rebate kicks in. The rebate was requested verbally in the presence of the direct tv inmstallation man, please check this out for yourself with him. I want basic, I did not want any showtime, no hbo or any of that, I just wanted, and I was assured that I would get whet I requested, and my first bill would be 39.99 plus tax.
No the billing office is saying something totally differient. At this time I am very dissatisfied.
I do not think it is right for direct tv to turn things around in their favor so that they can charge me what they felt like. I wishe I did not sign the contract I had no idea that is was how it worked.
I would like my bill to be adjusted to the 39.99 because that is what I requested. I would like the 125.00 I paid under protest last week
To be broken down and applied to me account to reflect the original agreement. Please send me a responce to my e mail address.
[protected]@hotmail.com
Thanks for you help.
Clifton b. Folkes

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Sidewinder
Hearne, US
Apr 06, 2010 12:57 pm EDT
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on 3/12/10 I called direct TV to discuss my bill. I spoke with Susan, Employee ID# [protected]...she adjusted the bill from $103.86 to $67.88...this month I rec'd another bill, and you guessed it, they included the previous bill amount. I called today 04/06/10 and spoke with Rumaire ID# 155037...she couldn't help and I was disconnected, so I called back. Got another foriegner on the line and he wouldn't help either, so I asked for a supervisor. I got a guy named Hugo, ID# 207387. He refused to give me my $35.98 credit. He stated that he saw where I had called in March and verified that I spoke with Susan. However, he stated there were no notes showing that I was issued a credit. He was very RUDE, and stated that I owed the money and shouldn't have been given a credit. I asked to speak to his boss and he said NO. I asked again and he said I couldn't talk to him. He said his name was George, but wouldn't give any other information on him. By the way, it took me 3 mos. to get the $21 rebate per month I was supposed to get in January. Direct TV sucks big time and don't keep their word. I'm going to buy a free to air reciever and have it installed so that I can get free TV out here in the country as soon as my contract with DIRECT TV is up. I can't stand dealing with them.

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4:38 pm EDT
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DirecTV dishonest company

How do these people manage to stay in business? They rate f with the bbb and well earned. They did nothing to settle my dispute (Was told i had a 1 yr agreement but it ended up being more at the close of the yr). They lied about the purpose of my phone conversations with them. Did you know they do not record the sales calls but do record the cancellation calls - how convenient! They will not permite you access to the calls either - it only benefits them. I'd love to see an attorney pickup on this group of "gangsters" and put them into bankruptcy and out of business. They are not even permitted on the grounds of my new place as they arrived and dug up the yard and drilled holes into the home without permission...They dmanaged the property but won't comment on this either. Do not sign up for Direct TV.

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11:06 am EDT
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DirecTV high pressure sales

I was pretty put off my the high pressure sales tactics the call center guy--who was supposedly just there to answer procedural/pricing questions--used to get me to buy a bunch of stuff I didn't need.
http://www.associatedcontent.com/article/5645446/directv_high_pressure_sales_and_the.html?cat=46
Gotta be careful with these guys.

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10:58 am EDT
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DirecTV shoddy service - rude customer service

I am fighting the same complaint with directv and shoddy "professional installation". They tore a huge hole in my wall and left a large crack running across the wall from the crack. Customer service sucks.
Sent complaint to corporate office.

Try these emails: [protected]@directv.com, [protected]@directv.com, and [protected]@directv.com

Forbes lists these individuals as ceos and senior executives at directv - maybe is their inbox gets flooded with consumer complaints something will be done.

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9:45 am EDT
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DirecTV no perks for being a existing customer

We have been a direct tv customer for almost 3 years, every year we have paid for the $300 nfl ticket, the price alone is a total rip off but anyways, if your a new customer you can get the premium package with movie channels, free dvr's and free hd for 59.99 a month, or 5 months free of service with the purchase of the sunday ticket. We pay 145.00 a month for the next to smallest package and ticket, so my husband called and spoke to a rep and she basically said your out of luck, your not a new customer, we could get free hd if we signed up for automatic billing, but that was it! I understand they need to make perks to get new customers, but what about all the customers they already have that keep their company running. We dont get squat, after this stupid nfl season were switching. Shame on you direct tv!

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idpwrwagn
mccal, US
Aug 11, 2010 7:07 pm EDT

Same story here... thinking about switching to dish... I have called and told them I would consider leaving... they said they didn't care... Not a good way of doing business.

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ShawnM1985
San Francisco, US
Aug 06, 2010 9:50 am EDT
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we used them and tried to upgrade using a special offer they had. the special was only for new people. they don't care about customers once they have you, only in getting new members in so they can then ignore you later

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10:12 pm EDT
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DirecTV non-refund of overpayment

Direct tv has their customer service in asia.
They hardly can speak english, and direct tv's policy is that they won't send your funds that are due to the customer for 8 weeks.
This is unacceptable.

There was one customer service rep named jimmy that was cool ( from the us group). He was at least helpful and spoke english and was upbeat. The only bright side of this stupid company.

This company will not return your funds that are due to you from 6 to 8 weeks.
Do not use this company. They rape and pillage the average customer.
This company sucks, do not use them, they steal your money.

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DirecTV unauthorized charges / extending contract without my permission

They tried to charge me several times for nfl sunday ticket without my consent. I spent hours on the phone trying to work it out multiple times. They would not credit the money back to my credit card and instead kept it and i had to work it off my bill. They said there were no options.

Here is how i dealt with direct tv:
-skip calling them initially.. Too aggravating - you'll spend hours like i did.
-followed them on twitter first and then announced my complaint with them regarding unauthorized charges on the general twitter stream which resulted in a direct message from them asking for my account number. They didn't call me and i was really pissed so i kept working on this by continuiing with these steps
-first went to the website and clicked on the fcc spot (Can't remember what it is called - at bottom of the page) - i recall someone saying they must track these clicks somehow because i got straight through with the next step
-followed someone's advice here who said to keep saying to the automated recording "complaint" in response to their inquiries about which department i wanted to talk to - after the thing on twitter
-filed a complaint with the better business bureau through the website. I did this before it got resolved on the phone with them and i'm glad i did because they tried to extend my contract based on adding a dvr. I don't want to stick with them any longer than i have to (Which was 18 months from the inception of contract) and i'm negotiating that with the better business bureau. I think i'll be successful - it's in process right now. I want out of that contract asap with no penalty and i think they'll settle to get rid of my complaint.
-put a password on your account so no changes can be made by phone at all
-have the representative that you speak to read back your notes - add anything you want clarified and make him read those back too. Get his name and badge number and make sure you make a note of it somewhere you can find it should they screw up again.

Note: now that i've shared this, if i have another problem with them, i'll go straight to twitter, then go to the website if i don't hear back in 2 hours and click the fcc button, then call and say complaint, then get the rep to read the notes back to me and make sure that they have in them that no changes will be made to my account without my express consent and using the password since i'm the only one who can change it here. It should take 15 minutes instead of hours.

This works - promise.
-got the information to file a complaint with the fcc.
-write an email to the vp with a high priority and read receipt

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3:48 pm EDT
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DirecTV illegal debit out of my checking

First complaint- Direct TV debited my checking account on July 31st for equipment they received on July 7th and now my checking account is overdrawn for $461. when I called, they said they cant credit my account back for another 5 days. I never authorized the payment. Second complaint-Direct TV debited my account for final bill before I received the bill and I did not authorize the payment. They did not pro-rate my bill accordingly. Third complaint- George out of Arizona call center #441200 stated it was their error but it was nothing he could do about it. Spoke to his supervisor Paloma #463451 and she said I could not complain to someone above her, there wasnt anyone above her to complain to and unforturnately they could not give me my money back for another 5 business days even though it was their error and they would not pay the bank the over draft fees. This is totally unacceptable, because their equipment was returned in the timeframe that was allotted and now my bank account is grossly overdrawn. I work for Contra Costa County and this is the website my complaints department gave me. Please, please, please help.

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3:46 pm EDT
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DirecTV when it rains at all picture is gone

My name is james duncan acc. # [protected] i had been with brighthouse cable for many, many years and never had any trouble with the picture, service, payment ever until the price went way up just for basic cable so i decided its time for a change so at&t derected me to direct tv so they ( dierct tv ) came out and installed it in which the installer put a huge lag bolt though my 23.000 dollar siding i just had installed 1 year earier. But anyway the dvr works great the picture is great until it starts raining the the dish goes out even if its a light rain.Dish network was working in area 2 times in 2 days i told them my problem they said the dish just needs realigned so i called direct tv and they told me they would charge me to make a service call cause it wasent doing it now cause it wasent raining even though i do have the protection plan so what did i get myself into! Sounds like a company that dont want to back what they are installing cant wait until my contract is up cause this company will lose my business anyboby reading this stay away from direct tv

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DirecTV return of receivers

As a valued customer for 4 yrs, which direct tv acknowledge and offered their valued customers one movie a month for three months. I brought a computer and shopped around for the best deal I could get for internet and cable. I found that comcast/xfinity had the best price 72.00 dolars monthly for internet and basic cable 4 dollars more then I was paying direct tv for only basic cable. I called and e-mailed direct tv of my choice to close my account with them and my reason. I also stated in my e-mail that I had been pleased with my service over the last 4yrs and would stay if they had a package compatible to comcast. They did not.. I had my service disconnected 2 weeks before my last paid in full bill ended. I was sent pre-paid material to return there receivers. I was never told that there was a deadline of 21 days to return the equiptment, and if I failed to do so, I would be charged 150.00 (I had three receivers). Today they debited my account for 150.00
Dollars, which left me 9. Oo in my account. I called and spoke to a customer service rep, a supervisor, a supervisor at coporate headquaters and a account manager at coporate headquarters. The first rep I spoke to told me to return the equitment, and my money would be refunded, once I had took the the prepaid boxes to fedex. I went to straigt to fexex, and was told that the boxes were prepaid shipping by ups. I took them to the post office. I came home and called direct tv. I then was told that my money would not be refunded untill they received the receivers. I ask to speak to a supervisor, they kept me on hold for 20 minutes. When I finally spoke to the stupidvisor, he stated the same thing. I ask for the corporate telephone number, he stated all he had was an address. I told him to give me the coporate number or his supervisor. He put me on hold for 5mimutes and gave me a number that was disconnected, when I called it. I then went on the internet and found this web site which provided the ceo name, address and phone number. I called and spoke to another stupidvisor and then an account banerger, that told me it would be 3-5 days before the receivers reached the wearhouse and then my money would be refunded. I asked to speak to his supervisor, he told me his supervisor was not there, and there was nothing I could do but wait until they received the equitment. Screw that I was a valued customer, screw that I sent an e-mail congradulating the service they had provided. I failed to read the contract four yrs ago that stated I had 21 days to return equitment and that's the bottom line.. There is no difference between a valued customer requesting a disconnection and a customerdisconnected due to non-payment regarding return of equitment. No notice, no courtesy call. My daughetrs contract with direct tv will end soon after one year, and I will encourage her and several other people I know to switch to xfinity. I will also send a letter to direct tv' ceo.

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7:36 am EDT
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DirecTV misrepresentation by the salesman

On may 5, 2010 I called direct tv to compare their satellite package plan to the plans offered by dish satellite and comcast. I was described a package by the representative that I agreed to, so I provided him my credit card information for a 24 month contract. There were rebates offered and these rebates would of course modify the usual price for the services by direct tv. What I didn't know when calling direct tv was I was being directed to an independent retailer, namely "direct star tv." later, this became an excuse for direct tv not to look further into the shady business dealings by direct star tv.

When I received my first bill I realized there was a disparity between what the salesman on the telephone offered, even with the rebates involved, so I called direct tv on may 26, 2010, explaining my grievances. Though the 24 month agreement is with direct tv, I was being informed direct star tv is the one who provided the misinformation and I should take the matter up with them. I did so on my next phone call and contacted the customer service for direct star tv. Try getting through to the customer service at direct star tv, the two numbers provided were [protected] and [protected]. You may find as you make the phone call you would feel you've a better chance contacting an alien on another planet in the universe than their customer service. There are plenty of ways of redirecting you instead, some of which take you back to direct tv, who referred me back to direct star tv in the first place.

I spoke to someone in customer service for direct star tv named "lorraina" who said she would defer the entire matter to the research department for direct star tv. They would listen to listen to the entire conversation between their sales representative and myself on the day I agreed to the terms of the agreement. If the research dept confirmed I was misinformed there would be adjustment made accordingly.

I called back and learned in speaking to another sales representative their research dept confirmed I was misinformed. After this I received no adjustment to the charges in my agreement and it appeared there was no intention from direct star tv to do so by the various phone calls I made attempting to get through to lorraina in customer service. I never spoke to lorraina again, I couldn't get through to her nor did she ever call me back when I left messages for her to do so.

I looked carefully at the agreement and noted I had to submit a "claim in writing" to take my grievances anywhere at all. This was the first step in the arbitration process I will now have to go through to protect my rights as a consumer. I subitted my letter on june 4, 2010 to customer service for direct tv located in greenwood village, co. I am required to wait a sixty day period when direct tv has the opportunity to resolve my issues in what is described as an informal level. I recieved a call from someone named "greg" who indicated he was the account manager for direct tv. He told me the email they send out after the initial agreement is made by telephone is the method of confirming what the agreement consists of, so this should have cleared up any confusion

I looked again at this emailing greg spoke of. No where in the email does it clarify what the rebates consist of and what the consumer is responsible for once the rebates are included. Greg declared direct tv would continue holding me responsible for a 24 month agreement and would offer no adjustments in return. I asked greg if his response is considered the informal response to satisfy the claim in writing process and he indicated an affirmative.

During this interim period of sixty days, awaiting to satisfy the period direct tv has to respond in an informal manner i've recieved a notice indicating they were going to add on a protection plan without my permission. I called and inquired where and how did I agree to this added protection plan and got no explanation. I also got an email asking if I was enjoying the three free months of showtime and starz premium channels. Of course, further down in that same email, in much smaller print, there is a notice these premium channels will continue for an additional $24 dollars a month unless I call to cancel. Apparently, the method to capture more profit for direct tv is not to actually obtain your permission for something but require you to notify them you don't want it.

Is there any doubt in anyone's mind this satellite company puts the customer at the very end of their priority list? In my opinion, direct tv's efforts to rectify an injustice is very poor and every dealing requires the customer to carefully look at an email from them, looking for the small print below that will serve as your notice.

In early august I will need to file a lawsuit and defer this entire matter to an arbitrator. It seems, unless I wish to be intimidated and bow to the decisions and dealings of their personnel, I have no other choice in the matter. That will be my next step in the process and it will be a step I intend to take.

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hazelmay
, US
Feb 23, 2016 2:39 pm EST

I have recently been LIED to by Direct star also. I am in OHIO. I was sold a ATT / Direct tv package. The price I was quoted for the direct tv is NOT the price reflected on my invoices ( I am being charged double). Of course I was told I had 30 days to cancel but now I am being told I don't and besides that my second bill came after the 30 days. The first bill was exactly what the lady had told me but she told me there would be a one time fee added on to it, so I didn't question it. I called direct TV went up the customer service chain 3 levels and they would not accept any responsibility for direct star's lies, Although they did admit Direct star lied to me! I filed a complaint with the BBB and I have been in contact with the corporate office of direct TV. They are working to see if we can come to an agreement while they are waiting to see if they can get a copy of the alleged recorded call. I was told at the time the call was recorded by direct star but direct TV states that most likely was also a lie! Since then Direct Star called me and sadtated they listened to the call and I was only mislead by $14.00 per month, I told them that was incorrect and I would like to hear the call. They refuse to let me hear the call! Stating they just don't do that.! They have offered to send me a check for $168.00 the 12 months x $14.00 per month I was mis quoted. That does not satisfy me in this matter so I will be talking to direct TV to see where they are with this. make sure you do Not deal with DIRECT STAR!

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Larry lance
Allentown, US
Jul 09, 2015 8:35 pm EDT
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Direct star TV told us we would get phone internet with Verizon and TV with direct star for $79.99 a month well that's wrong . Direct tv said they don't have a contract withverizon in my area Verizon said the package direct star sold us did not qualify for a discount. And if you try to direct star forget about it you can't get through to them we got a phone call from direct star telling us to all them back, when you get voice mail leave a message to call you back (called 5times) and they don't respond

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Direct Star TV.
Port Saint Lucie, US
Feb 18, 2015 1:00 pm EST
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We were told that we would receive a $100.00 visa gift card by direct star TV.
Well direct star told us that we have to call direct TV to get it.
So after calling direct star TV they both said that they didn't have it it the work order.
So we got burnt out of our $100.00 gift card.
This is Bad Business and I am going to report it to the BBB asap.
T Proshansky.

MikeL DISH
MikeL DISH
Denver, US
Nov 17, 2012 6:32 pm EST

PersonGladNoLongerDealingWithDirectTV,

I came across your post and just wanted to let you know that's great to hear that you've enjoyed our service! I hope that continues and if there's anything I can help with or questions I can answer, please let me know!

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zabrisky2
Palm Bay, US
Nov 12, 2012 1:22 am EST
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Whats a CMRRR ? And Whats A CA . I'm not a lawyer !

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PersonGladNoLongerDealingWithDirectTV
Tacoma, US
Nov 12, 2012 12:20 am EST

In the state of Washington, be advised that DirectStarTV is a subsidiary of Red Ventures, the parent corporation. The sales and installation of Direct TV in the Seattle and Tacoma region of Washington state are given to the retailer DirectStarTV. I found DirectStarTV’s parent corporation website is http://www.redventures.com/ and was finally able to speak to someone representing the interest of DirectStarTV.
Interestingly, I contacted the State of Washington who did not know of this parent corporation back east doing business in the state of Washington under the name DirectStarTV. When I had my trouble with Direct TV in 2010 and what a salesman "Chaka" did in misrepresenting their product I could not find anyone within Direct TV who cared to do anything about it. Direct TV said they took no responsibility for what DirectStarTV did in their sales tactics to secure a sale for Direct TV. It was only when I was trying to file a small claims lawsuit to Red Ventures and could not find a single address in the state of WA to have the notice of lawsuit served that I was talking to a higher up at Red Ventures who suddenly took an interest. The State of WA tax revenue dept took delight in knowing a business operation by Red Ventures out of the Carolina states was operating right under their noses and was not paying any form of business sales tax for all this sales work and installation Red Ventures did on behalf of Direct TV.
Personally, I would never do business with Direct TV. I every way, I found the service and benefits and cost of Dish Network far superior to Direct TV and I didn't have to do with the shifty business dealings of Red Ventures as the parent company for Direct Star TV.

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zabrisky2
Palm Bay, US
Nov 11, 2012 8:02 pm EST
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I had exactly the same experienced w/ Direct Star . They actually installed Direct V and after 10 days of run arounds, I called to cancel my account . I was told that I owe them $460 and they would send me a box to return the equipment . Directstar had quoted $44.94 for Directv and internet, the only extra was taxes. I got a bill for $21 from ATT U verse and a bill from Directv for 42.95 . I have already cancelled my credit card and I plan to declare bankruptcy soon .

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cwinplano
Plano, US
Aug 17, 2011 6:20 pm EDT

I couldn't agree more with the posters above. Do not waste your time signing up through these because once you do, you'll NEVER be able to talk to them again. Like the gentleman above said you have a better chance of contacting an alien on Mars than getting through to them. I literally spent 3 hours that I didn't have in trying to get a few questions answered and then to cancel my service through them since I haven't activated yet. Their customer service doesn't exist, it's Direct TV's customer service you get bounced to. I waited on hold for over 30 minutes to try and contact billing. So I called the number for them to order service, I was on hold trying to that for 10 minutes only to have the guy tell me he couldn't answer any questions about my order, however he would transfer me to customer service, the number he gave me in case I was disconnected in the process wasn't for customer service, bad number because I did get disconnected. Fortunately, I was able to go through direct tv to cancel my order with DirectStar TV, (I give them 0 stars) and have Direct Tv re-write my order with a new account number. By going directly through Direct TV I saved on the $21 shipping and got one of the $5 rebates extended another 12 months for my troubles and everything else was the same. In the end, I saved $81 by going directly to Direct TV.

Trust me, Direct TV is difficult enough to deal with, the two of them together and I would jump off a bridge.

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lbethkorren
Noblesville, US
Sep 29, 2010 1:00 pm EDT

I am not surprised to find someone else was misled in conversation with Direct Star TV. The salesman on the phone today (9/29/10) named "Brent" unethically and illegally made charges to my debit card. I was able to cancel the order and in three to five business days the charges are supposed to drop off. When I contacted Direct TV to complain and to be sure the order (I DID NOT PLACE) was cancelled, the customer service representative was not surprised when I described the fraud from Direct Star Tv and simply stated the order was cancelled. The only follow up was she would note the account that "Brent" had established service without my knowledge or my permission. Wow, Direct TV may not be willing to follow up but I will follow up not only with Direct Star TV but with Direct TV.

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8:18 pm EDT
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DirecTV overcharging and contract4

My boyfriend recently signed up for DirectTV (about 2-3 months ago) and they were awesome. They told us that it was going to be 65 dollars a month, NEVER mentioned a contract... shouldn't he have signed something if there was a contract?... Anyways, the next month we got our bill and it was over 120 dollars which was unbelievable! We read over the entire statement and noticed approximately 6 hidden costs on it that were NOT mentioned at installation. We specifically asked THIS price will be our bill right? THIS price will not be subject to change right? Well it did. I immediately filled out a paper they had there for 24 dollars off our bill for the next 12 months and sent it in, positive that this bill was just huge because it was the first bill and that our next bill would be the origional 65 that was agreed upon MINUS the 24 dollar rebate for the next 12 months. WRONG. Our bill continues to be larger than promised and now they are telling us we have to pay them 450 if we would like to get out of the contract. Someone please help? Isn't this illegal? Don't you have to sign a contract? AND furthermore false advertisement is a direct violation of rules the FDA strongly enforces.

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DirecTV In-depth Review

Pricing and Packages: DirecTV offers a range of pricing options and packages to suit different budgets and preferences. Their pricing structure is transparent, with clear information on the costs associated with each package. Customers can choose from various package options, including basic, mid-tier, and premium packages, each offering different channels and features. The value for money offered by DirecTV's pricing is generally considered to be good, with competitive prices compared to other providers in the market.

Channel Selection: DirecTV provides a comprehensive list of channels, catering to a wide range of interests and preferences. Their channel lineup includes a diverse selection of entertainment, news, sports, and lifestyle channels. Additionally, DirecTV offers premium channels and sports packages, allowing customers to access exclusive content and live sporting events. The variety and diversity of channels offered by DirecTV are highly regarded by customers.

Equipment and Installation: DirecTV's equipment is known for its quality and reliability. Customers have reported positive experiences with the performance of DirecTV's receivers and remotes. The installation process is generally smooth and efficient, with professional technicians handling the setup. DirecTV also provides customer support throughout the installation process, ensuring any issues or questions are addressed promptly. While there may be additional fees or charges related to equipment and installation, they are clearly communicated to customers upfront.

Customer Service: DirecTV's customer service is responsive and effective, with representatives available to assist customers with their inquiries and concerns. Customers have access to various support channels, including phone, email, and online chat. The helpfulness of customer support agents is generally praised by customers. Based on feedback and reviews, customer satisfaction levels with DirecTV's customer service are generally high.

Reliability and Signal Strength: DirecTV's signal is known for its reliability and consistency. Customers have reported minimal disruptions or outages in their service. The signal strength may vary slightly depending on the location and weather conditions, but overall, DirecTV provides a strong and stable signal. Any reported issues or outages are promptly addressed by DirecTV's technical support team.

On-Demand and Streaming Options: DirecTV offers an extensive on-demand library and streaming capabilities. Customers have access to a wide range of movies, TV shows, and other on-demand content. The user interface is user-friendly, making it easy to navigate and access on-demand content. While DirecTV's on-demand library may not be as extensive as some other streaming services, it still offers a satisfactory selection of content. The quality of streaming is generally good, with minimal buffering or playback issues.

Contract Terms and Cancellation Policy: DirecTV's contract terms include a specified length, typically ranging from 12 to 24 months. Early termination fees may apply if customers cancel their contract before the agreed-upon period. The cancellation policy is transparent, with clear information on any associated charges. While some customers may find the contract terms restrictive, others appreciate the stability and benefits offered by longer-term contracts. Overall, DirecTV's contract terms are considered fair and flexible.

Overall User Experience: The overall user experience with DirecTV's services is generally positive. Customers appreciate the wide range of channels and packages available, as well as the reliability of the signal. The quality of customer service and support is highly regarded, with prompt and helpful assistance provided. While there may be some limitations in terms of on-demand content and contract terms, DirecTV is still considered a reputable and reliable service provider in the industry.

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