Complaint Rating:

Company information:
Buy Cheap Software
United States
buycheapsoftware.com

We purchased Adobe Creative Suite 3.3 Design Premium in October, right before CS4 was released, because our sales rep, Kevin Lewis, assured us that since the release of CS4 was so soon, we would be provided a free upgrade. We specifically inquired about whether we should wait for the release, but he told us that upgrading for free would be no problem. When CS4 was released and we called to request the upgrade, he told us to contact Adobe, but they said we were not eligible for the upgrade because Softman Products was not an authorized Adobe reseller. We called Kevin Lewis and he claimed that he did not know what an authorized reseller was. Needless to say, had we known that Softman Products was making such a false promise about the upgrade, we would have waited three weeks and bought CS4, but now have no recourse. Do not buy from this seller!