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I used the security system from B Safe in my previous house for 5 years and I recently sold the house
I used the security system from B Safe in my previous house for 5 years and I recently sold the house. My contract was signed on 2014 which is $36 per month. Then I told the new owner of my house about all the info and price. But they give the new owner $50 per month when he called the company about the transfer. This is ridiculous price gouging, especially under the current COVID-19 situation. In addition, I was going to cancel the service and call the company before I sold the house. The customer service asked me to wait until the closing date and see if the new owner would love to use their service. If not then I can cancel the service. So I switch to use Nest Home Security System in my new place. However, as the new owner doesn't want to use their service and I hope to cancel it, then I was told my contract was auto-renewed without notification! They lock you in with another 5-year contract against your willingness. Why didn't you told me it will be auto-renewed when the first time I called with the intention of cancellation? Then they said it is on the fine print of the contract that it will be auto-renewed WITHOUT notification. But the truth is the fine print is so tiny to get attention and no one mentioned it when we signed up the agreement. By the way, I did the search online and a lot of customers complaint that the penalty of cancellation will be $1500, what a ROBBERY.
The complaint has been investigated and resolved to the customer’s satisfaction.
Please note that we attempted to negotiate a settlement with Mr., offering to meet him halfway with the balance due and advised him that we would accept $600.00 to consider the contract satisfied. A loss that B Safe Inc. is willing to accept in order to amicably resolve this matter. Unfortunately, Mr. refused the settlement offer. We also offered to install a new system in his home so he could continue to honor his agreement and agreed to change his renewal terms as he mentioned he would continue to do business with B Safe if we did so. I have attached copies of our conversation confirming such. Please understand that this is a legal and binding contract that Mr. signed after reviewing and agreeing to, yet claims our renewal terms are hidden in the contract. Please review the attached agreement and note that the renewal terms are in line item #4 of the agreement, directly underneath of line item #3, the terms of the contract that Mr. agreed to. They are not hidden within the contract. If Mr. would like to accept the negotiated settlement offer given to him last night, I am more than happy to accept so this matter can be considered resolved and closed.
Thank you in advance for your consideration in this matter.
Credit Manager
B Safe Inc.
Is B Safe legit?
B Safe earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for B Safe. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
B Safe resolved 100% of 1 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
Bsafealarms.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Bsafealarms.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Bsafealarms.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from B Safe.
However ComplaintsBoard has detected that:
- B Safe protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to B Safe has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- This website appears to offer a link shortening service. Scammers may also use shortened links to make malicious or fraudulent websites appear more legitimate or to hide the true destination of a link. Therefore, it's important to exercise caution when clicking on shortened links, particularly if they come from an untrusted or unfamiliar source.
About B Safe
B Safe offers a comprehensive range of security solutions, including alarm systems, home automation, video surveillance, fire protection, access control, and security cameras, among others. The company leverages cutting-edge technology and advanced monitoring capabilities to deliver seamless security, offering 24/7 monitoring and on-demand support to ensure the safety and protection of its customers at all times.
B Safe's services are tailored to meet the unique needs of customers, and the company's skilled and experienced technicians work closely with clients to design, install, and service customized security solutions that meet their specific needs, budget, and preferences. From basic home security systems to comprehensive commercial security solutions, B Safe provides reliable, effective, and affordable security solutions that offer peace of mind and protection to its clients.
With its commitment to quality, innovation, and customer satisfaction, B Safe has emerged as a trusted name in the security industry. The company has earned a reputation for delivering superior security solutions, backed by excellent customer service and support. Whether you're looking to secure your home, business, or any other property, B Safe is the go-to provider of reliable, effective, and affordable security solutions.
Overview of B Safe complaint handling
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B Safe contacts
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B Safe phone numbers+1 (302) 633-1833+1 (302) 633-1833Click up if you have successfully reached B Safe by calling +1 (302) 633-1833 phone number 0 0 users reported that they have successfully reached B Safe by calling +1 (302) 633-1833 phone number Click down if you have UNsuccessfully reached B Safe by calling +1 (302) 633-1833 phone number 0 0 users reported that they have UNsuccessfully reached B Safe by calling +1 (302) 633-1833 phone number
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B Safe emailsjgallagher@bsafealarms.com99%Confidence score: 99%Managementinfo@bsafealarms.com98%Confidence score: 98%Supportphgardner@bsafealarms.com96%Confidence score: 96%apaparo@bsafealarms.com95%Confidence score: 95%
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B Safe address109 Baltimore Ave, Wilmington, Delaware, 19805-2547, United States
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B Safe social media
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I have been a customer since 2015 and had no issues. Now that I am moving, they are trying to charge me for early termination of my contract. I signed a contract for 3 years not realizing that the contract would AUTOMATICALLY renew for 3 more years WITHOUT notice. I question whether the automatic renewal is legal since it was NOT printed "clearly and conspicuously in the contract." It is only printed in microscopic fine print which is actually even obscured by a hand written change that the sales person made.
I have a 19 years old security alarm system which is in various stages of break down. Additionally, Verizon is also ending support for the way the system transmits to central monitoring station.As such, my system is unreliable and will be completely dead any day. I had a 2 yr contract with a company called 'Securitech' and the said fine print also seems to indicate an auto renewal for another year. The 2 yrs ended in August and supposedly a new year began. I have been having issues with the system as said earlier and have been in touch with the team for a year around fails and also with the system not triggering the alarm when something went wrong. As such, as I had already paid till 11/11, I requested the monitoring company to please terminate my monitoring and to call it even. The company has presented me the option to pay a fine as they deem this to be a default. Alternatively, pay up to $4,000 to upgrade my system (in increments over the next 5 yrs OR right now). How can it be a default if my system is dead? It would be unethical of the Firm to expect me to pay anything right now or to force me to pay $4,000 to upgrade a decrepit system.