Recently, I fell victim to what I now realize it is a very common scam. The Burlington Coat Factory No Cash Refund. I think the public would benefit from knowing how this operates and avoid my folly. I assure you that I am not the only victim of this scam and suggest that for further accounts visit the website www.ComplaintsBoard.com or for an achieve of these testimonials try:
When you walk into Burlington Coat factory 14 feet above your head is a sign that reads, "No cash refunds." However, rarely when I walk into any place do I ever pay attention to the ceiling let alone what is directly above my head. On September 5th, 2004, I went to Burlington Coat Factory to by to tuxedo shirts, a bow-tie, and a pair of pants. The selection of pants and shirts was very limited but I managed to find a pair of reasonably priced pants and two tuxedo shirts that appeared to be my size. However, it is store policy that shirts cannot be removed from a bag to be tried on. So I bought the only two large shirts available, a bow-tie, and the pants.
When I got home I tried on the shirts and found that they had far too short of sleeves to accommodate my arms. The pants, I noticed, had a small hole in them which had been covered by the security tag.
The next day (not even 24 hours later) I attempted to return the pants and shirts. I saved the tags and the receipt and having working in a retail store myself assumed that I would be able to receive a cash refund. When I arrived I was made to wait until a manager would come and approve the return. After 20 minutes, a manager came and examined the clothes.
He then told the cashier to give me the refund. The cashier scanned all the items and handed me a shopping card. I told him I wanted cash back he pointed to the receipt where at the bottom it stated "no cash refund." I asked to speak with a manager who told me that company policy could not be violated but I was welcome to purchase other items in the store. I insisted that the policy was unfair and seemed a bit dishonest. He pointed to the sign that I had failed to read both times I was in the store and told me that they have done everything the law requires to inform costumers.
Again, this is a sign placed so poorly it didn't grab my attention and a statement that appears on the bottom of the receipt, something you receive after the transaction is complete...far to late to cancel the transaction.
The manager refused to let me speak with the General Manager and I noticed that I was now standing before a group that consisted of all the managers in the store. Feeling angry at the manager's rude behavior toward me and intimidated by the wall of glaring faces and folded arms I took my card and left.
The next day I called the company headquarters. I spoke with a costumer service representative who told me exactly what the manager told me. I asked to speak with her supervisor and was informed that there were not any supervisors. She offered to leave a message for a supervisor but I explained I would call back myself and that I was going to do everything in my power to get my refund. She quickly informed me that Burlington Coat Factory has a team of lawyers waiting to "take care of people like me."
Immediately called back and requested to speak to a manager. I was immediately connected to a manager. This manager when and spoke with the rep I had just gotten off the phone with. She told me that it was my fault, I would not be receiving a refund, and finally, that I needed to stop harassing the company because no one was interested in helping me. I told her that I thought “these policies were a bit dishonest” and at this moment she lost her temper and shouted at me. "No one has lied to you! No one is going to help you stop wasting our time." I asked how any of this was fair to the costumer and her response was, "The costumer isn't what matters.
This policy is good for our business and people like it that is why Burlington continues to grow. If you want help, contact the President of the Company he is the only person that could give you a refund." I told her I would contact him. I have also contacted the Better Business Bureau.
I want people to be informed about the poor costumer service and this legal but dishonest system so that they don't make the same mistake. I do, however, also fear the legal action that I was threatened with and in no way want to get entangled in a lawsuit with such a wealthy and dishonest company. Please do not release my name or any information that Burlington could link to me. I hope that you can help and I thank you for continuing to give a voice to the common man. We shouldn't be bullied or threatened by companies.