Burger King
reviews and complaints

My children and I have frequented the Burger King on Mt. Rose Ave. in York, Pa for some time. However, after today, it will never happen again. This establishment is well known for its slow service, and I was even spoken to very rudely in the drive-thru one time, but I still seem to give it the benefit of the doubt. That will never happen again.

Today, April 19, 2007, at approximately 6:00 pm, my children and I ordered our dinner. We were in line behind four other customers. As we all waited (which is common), we were treated to a show by the employees. The girl running the drive-thru window thought it would be appropriate to yell "SHUT UP" at an employee in the back. She also decided to dance around and tell everyone that she had only one more hour of work.

A male employee in the back (but in full sight of every customer)cozied up to a female employee placing his hands on her waist/hips and his face very close to hers (kissing?).

Another male employee in the back felt the need to yell that he wanted to go home. And finally, on the way out, one of the female employees was sitting ON TOP OF THE COUNTER WHERE FOOD IS SERVED. I was disgusted!

This place employs the biggest bunch of whiners I have ever seen in my life. There is no semblance of professionalism or customer service at any time. The employee who took our order was very nice and appeared to be one of two people actually working. Unfortunately, this is not enough to keep me coming back.

And now I find out that its like pulling teeth to actually make a complaint to this place. I think I have been turned off Burger King permanently.

My son and grandsons purchased 3 of the Star Trek glasses from a promotion that burger King had. Two of the glasses broke while I was washing them. The first one cut my hand and did not require stitches. The second one I washed broke in my hand requiring me to go the the emergency room to get 6 stitches in my left hand. Where these cheaply made glasses? I have been doing dishes for over 30 years and have never injured myself. And to be injured twice both time on these glasses makes me wonder?

i had ordered my food like normal! Ordered a #2(double whooper) w/cheese no mayo! also ordered a #6(dont know the actual name of it, but its a chicken sandwich shaped like a sub sorta) that one as it came! the #2 i recieved had mayo on it, although i wanted no mayo! recieved the cheese, but it could have been an allergy to mayo is what concerns me, along with the fact the food service was no good! the #6 chicken sandwich had a very tiny amount of lettuce, almost none at all, not to mention every bit of lettuce on any of my sandwiches was wilted! chicken sandwich also had very little mayo, but looked like it was old due to the thick amount of mayo! i didnt even recieve my reciept for what i purchased although i know what i did purchase! i ordered
6 piece kids meal w/a chocolate milk
#6 chicken sandwich meal large sized with a dr.p also no fries, 12 piece cheese tots instead
#2 whooper no mayo, add cheese large sized with a coke
4 double cheese burgers
and an extra 12 piece cheese tot

total was $25 dollars and some change

this bk is very new to the area and i'm not sure why the food service was no good, but i'm not very pleased with the food i had purchased! the bk address from which i had purchased my meal is 560 yopp road, jacksonville, nc 28540 accross from the new wal-mart!

you can email me @ goode.[protected]@yahoo.com

This is the only location of BK that i have gone to in several years mainly because it is so close to my home. Over the past 10 years, service has been AWFUL at this (Levittown, PA) location. Of course its mainly teenagers that work there during the hours that i usually went there. I am an understanding person and know they have other things on their mind. But hey cmon, if your going to work why not make an attempt to do it correctly? i've been shortchanged money and food on many occasions. A few times i went through the drive through but EVERY single time i did that, something was missing from my order. I would get home and not have enough food and my children being little would start crying. Of course i'd have to pack them all up in their carseats and return to the store, go inside and get what they left out. So i learned my lesson and started going INSIDE to get my order instead of the drive through hoping if i did that, my food order would be correct. As it turns out, it didnt matter. i still had to check my bags before leaving. Then with 3 kids in tow, i'd be lucky to make it to the car with my drink carrier and two bags which was no easy feat!

So, i stopped going to BK. As the kids grew older, we frequented the fast food places very seldom. But when we did, I always drove the extra distance (out of my way) just to get to McDonalds. Then one day recently, i thought well its been several years now, maybe i'll try out BK again and give it a shot. BIG MISTAKE! I went inside paid for my food and checked my bags there at the counter. 2 items were missing. I told the girl and she went and got the items and then said, "$3.59 please". i said "EXCUSE ME?, I just paid you BEFORE and now i have to give you MORE money? for what?" you gotta be kidding me...i was so angry, i grabbed my stuff and left. NO MORE BK EVERRRR! they never have any ketchup anyway. if it wasnt for the place being a hangout for the high school kids next door, that place would have been out of business a long time ago i'm sure.

Hi my name is judy im disable I went to burger king resturant on friday I brought lunch for me and my son and a friend and the cashier rang in the wrong amount and she clear it then charge my card again so I didnt think about it until I got home so then call the resturant and the manager I talk that night didnt know what to do so she said she would ck into it would call me bk so I stay up waiting for the call so saturday morning I call I was talking to one woman then another woman came online didnt tell her name but she was very rude she claims that she didnt see a charge for what I told her so I look at my bank statement they let it go thru so I need to talk district manager for this store its on main st in oshkosh I would like to talk to him personal tell him how I felt very miss treated the whole time not one of the manager said they were sorry that this happen, , , so please have the district manager of this store call me please or leave a message on phone I have answer machine... Very upset customer

I have heart problems. With exercise and proper diet, I am doing fine. However, when we travel we can get nosalt/low sodium entrees at the good restaurants (particularly Fish and salads). But it is impossible to get any low sodium item in fast food restaurants such as BK, MacD, Wendy's, etc. How can contact these people to start a movement to have AT LEAST ONE NON-BEEF LOW SODIUM ITEM ON THEIR MENU?

Please contact me at [protected]@yahoo.com or call me at [protected] or [protected]

1. ) accuracy of orders
I really love burger king food... When it is correct. I usually order a whopper with cheese, with ketchup and mayo only. The last several times in a row when I have ordered this from the burger king in vincennes, indiana, I have not received what I wanted.

I usually order from the drive-thru, so I don't want to hold up the line by opening up the bag of food, opening up the sandwhich, and examining it. I would want to think that I am getting what appears on the screen when I order.

Also, one evening after work, I stopped to pick up a tendercrisp value meal for a friend. I got a strawberry shake (Very similar sounding words?) , and when I returned it, I was told to pull forward, and it would be delivered to me in about 5.5 minutes. 15 minutes later, I had to park the car and go in to find out where my food was. After waiting for several more minutes for someone to come to the counter, I asked them for my order, and the employee said, "oh, you're still waiting on that? I thought we brought it out to you. " the girl who had taken the order at the drive thru looked at me and said, "oh, no, " like she forgot to put my order in at all.

Today, at the washington, indiana, burger king, I ordered my usual meal, and I received an incorrect sandwhich once again. The smell of it made me so sick I couldn't eat it once I took off all the additional, unwanted toppings.

2. ) speed of service
I can expect at least a 10 minute or longer wait every time I go to the burger king in vincennes. I can be the only one in the line, and somehow, it still takes that long. When I get the food, it is not hot, so they cannot say the wait was for the food to cook.

3. ) cleanliness of employees
When a cook takes off his hat, scratches his head, little flakes fly out everywhere, and he then resumes his job, you have to wonder what gets into the food.

I can go to a sit-down, mexican restaurant, order from people who do not speak english well, and get a better tasting/correct order in less time than at burger king, a fast-food restaurant, where the people who take my orders speak perfect english! Don't expect any more of my business, burger king. I've wasted enough money.

Sunday 25/10/09 I took my fiance and 3 daughters to the seaside for a drive, at around tea time we took the girls, aged 8 and 7 years, and 3weeks old, to the burgerking fast food outlet on the sea front, the 2 older girls had kids meals to which we sat down to eat, I returned to the counter a little later as my 3 week old daughter had woken up needing a feed, I asked the woman behind the counter if it was possible for her to warm the baby's bottle up for me, to which she refused in a very sharp and uncourteous way to do, I then requested for a second time if she could supply me with a cup of warm water so I could warm my daughters feed up, to which the refusal came in the very same way. I find it absolutely disgusting that we had purchased food from this takeaway to eat in but was refused point blank to get a baby's bottle warmed up, eventually, we got up and left, went next door to a shop that sells seaside gifts and the lady there very graciously warmed the feed up for me. Why couldnt burgerking have done this when other establishments provide this service? Including mcdonalds! I find it disgusting that such a large company would not provide such a basic and public needed service. Mr steven rees, rhondda valley, south wales.

Today I went to a burger king at least 20 miles away from my house. My son had a football game in that area and afterwards we went to Burger King to eat. I placed my order from the drive-thru window and I ordered 2 hershey's pies for my kids. I got about 10 minutes down the road and realized that my pies were not in my bag. I tried to call to this burger king store 7 times before i was actually able to speak to someone. They told me that i needed to come back to that particular store and redeem my pies. I asked the person who i spoke to the phone if they could call the BK restaurant closer to my house and arrange for me to get my pies there. He informed me he couldn't (without even checking) and they were part of a different franchise or something. He told me that I needed to come back to that particular restaurant to get my pies. I went to the BK restaurant near my house and they basically told me the same thing. I am still not satisfied with the service I received. My complaint is: My pies were $2.78. It would have cost me more in gas to go back to that restaurant than to just pick up my pies at the BK restaurant that is 2 minutes from my house. The lack of customer service that I had, it was unacceptable. Had these two restaurants been communicating with each other I could have possibly received my pies and been a satisfied customer. I am quite sure that it would not have hurt these two stores financially to have given me two pies, I had already paid at another restaurant!

I used a coupon for buy a Whopper get a free Whopper. I used it on a value meal, and they charged it as a single. So they got me on the soda and fries. A value meal is $5.39 plus 80 cents to make it a large. The way they did it they charged me extra on fries and soda. I explained that I always bought the value meal and got the free Whopper. It really not the money as much as the treatment I received.

First and foremost I must say that the whopper has the big mac faded but the service on 69th and halsted is so bad that I rather get a pork chop before I order from there again. Mr. Cobbs I don't eat pork sir! I odered a grillled chicken salad at 1537 from operator 5 the salad wasn't ready. I had to leave to pick someone up. I got back there at about 430 or 1630 and the chicken was marinating or something it was not ready sir. A young man was waiting or his food for over 15 minutes and he asked the same lady from drive thru operator 5? Can he get his food and her reply was im getting off I don't care about your food. Mr. Cobbs you have majority females there but its hard to tell. There is young lady there who stands 6 feet plus but her pants was under her # sorry for the word # but that is all I saw. This burger king is more like burger prince or duke sir. It is the only burger king in that area and we need it we just dont need the poor service in a po community

Dear Customer Service

On a recent vacation trip from North Carolina, we decided to stop in Manning SC for lunch. As small towns goes, we didn't think we would have much of a choice, but to our surprise there were a variety of restaurants, like Wendy, KFC, McDonalds and of course Burger King. My wife and I both enjoy the "Whoppers".so we stopped.

Upon entering the restaurant around 1:45 PM on a Tuesday the 9th of September, we stepped up to the counter to place our order. The place had about 15 folks eating at the tables. We proceeded to order our lunch from the two persons that had been standing at the cash register. We waited, and we waited and we waited and not any of those two people said a word or even acknowledged that we were standing in front of them.

They were playing "Banker" and counting the change from their cash drawer. I am a very patient person and did not say a word until which time had elapsed to about 5 minutes with not even a word from those two individuals who are supposed to be working the order counter. Finally, I another fellow came in the store behind us and not a word was uttered. Finally I had enough and asked for her name, Laura Johnson, who didn't say a word I also asked if there was a manager on staff so I could discuss the Lack of "customer service" and just plain lack of common courtesy, especially in a food establishment where the stores are all competing for our business.

I want to submit to you that I don't believe all BK are operated like the one in Manning SC, I trust that you could investigate this matter, and get back to me on your findings.

I am not looking for anything, but I would like advise you of the happenings at that store. I have attached the receipt with the time and store number for your investigative file.

Incidentally, I am employed with a company in Atlanta GA that practices "Customer Service" and we deliver. without any doubt. We know customers are the people that make the business profitable.

I belive Burger King, should know of these incidents, especially where "Our goal is your satisfication" is your motto

Thank you

Sincerely
David Modlinski

Burger king has a billboard on n. Vermilion st.In danville, illinois. It says 2 crosiant egg and sausage sandwiches 2 for 3 dollars. When you go thru drive up they say it is no longer available. It has been there at least a month. Checked again today and it is still there. Same answer. I thought by law they had to honor the ad. They say they do not. The burger king is on newell road in danville, illinois.
Thank you for your help.
Patsy barteck
918 martin st
Danville, illinois 61832
[protected]@comcast.Net

I live two blocks away from this paricular Burger King resturaunt and often fall prey to the commercials that advertise full, juicy, beefy, fame-broiled burgers that would satisfy even the largest of appetites. I visit this resturaunt maybe once a month so whenever I receive a breakfast burrito that fits in the palm of my hand I don't complain because it was on the 99 cent menu. As a consumer, I am understanding and won't run and lodge a comlaint everytime my product, (especially fast food), doesn't look exactly like the advertised picture. So when I was especially hungry one night with my girlfriend we saw a Burger King commercial and decided to go. It was a Sunday night around 11; we pulled up to the drive-thru and ordered a Whopper Junior meal and a Double Stacker meal totalling $11. The stacker seemed like a huge sandwich in the picture with bacon, cheese, and two huge patties. When we got it, it was like two pieces of bread with barely any trace of meat. The order screen is completely deceptive and I feel ripped off. I will never go to Burger King again because of this experience.

Went in on last friday 9-18-09 during lunch my mistake. There were 5 guys and all i heard was swearing and no food was beinig served. I orderd a #9 wich was chicken and got it large size. The chicken was crappy and the fries were stale. The chicken taseted like it was there for a while and it was mushy and really flimsy. the fires had no taste to them and were hard as a brick.

Then i deside to use the restroom and that was a adventure in its own. You know the sign on the back of the doors that show when the restroom was cleaned? it was marked for the hour i was there but the bathroom smelt like a nasty out house. I puked a little in my mouth and walked out and left my food on the table. DO NOT GO THERE.