Blue Nile
Reviews and Complaints

Super satisfied with the service! I bought a ring for my wife here to present it to her on our marriage Anniversary. The variety of rings to choose from are very nice. The one I ended up purchasing was of very high quality and got delivered to me super fast. I was delighted to present the ring, and my wife really loved it, which is the most important! Thank you so much for your service, I will definitely order again.

I was skeptical to buy jewellery online, but with the current shut-downs decided to give it a try. I have now made 4 purchases with blue nile over the course of the last year and will continue to give them my business in the future. The selection is good, and the customer service is excellent. I was unhappy with my first purchase (beautiful piece, just did not suit me) and the return process was quick, painless and cost me nothing. I would not hesitate to recommend Blue Nile, I'm very happy with the quality and the experience.

This is the best place to purchase jewelry. I got my wife's engagement ring and wedding band here. I was able to custom select every aspect of the rings. For her I chose the color 'D' for Debbie, the carat weight was. 77, we graduated HS together in '77, the table(% of area on top of diamond) was 59%, we were both born in '59. Her rings are platinum which is in the 10th group on the periodical chart, we were married 10/10/10. I selected the band width, clarity and cuts as well. She loved all the thought that I put into it.
Now as for the price, unbelievable, I shopped around the local brick and mortar jewelry stores, they could'n even come close, in fact one of the jewelers actually recommended Blue Nile after he couldn't find what I wanted.

I just wanted to get my wife something special to show her how much I love her, and I thought Blue Nile would be the perfect place to find dazzling earrings. And while it was easy to browse the site and make the purchase, I was left feeling a bit let down by the actual product.

The emeralds in the earrings are just not as green as I was hoping for. I mean, when you hear "emerald green," you expect a deep, rich green color. But instead, they have a lighter, milkier hue that isn't nearly as impressive. And considering the price I paid, I feel a bit underwhelmed.

Of course, my wife has said she likes them, bless her heart. But I can't help feeling like I could have done better. I wanted to surprise her with something truly spectacular, and the reality didn't quite live up to my expectations.

All in all, I suppose I would still recommend Blue Nile for their selection and ease of use. But if you're looking for a specific color or shade, maybe approach with a bit of caution. And always keep in mind that what you see online isn't always what you get.

I went and bought myself a platinum men's wedding band for $1,400 from the Tysons Corner, VA location of Blue Nile (bluenile.com). While the initial service was good, I felt a bit rushed and didn't quite get the attention I needed. However, I was able to complete my purchase and have the product delivered to me.

Unfortunately, when the product arrived, I found out that it didn't fit me at all and it kept flying off my finger. I was not aware of their return or resizing policy, but I had a feeling that the initial service's rushed nature affected the sizing process. It seemed like they were in too much of a hurry to move on to the next customer.

Despite this setback, I contacted Blue Nile's customer service and was relieved to discover that they had a return policy in place. They were happy to assist me, and I was able to send back the product with ease. Blue Nile's customer service staff was very helpful, and they managed to resize the ring so that it fit me perfectly. I was very happy with the final product.

Overall, despite the initial rushed service, I had a great experience with Blue Nile. Their customer service staff was very helpful, and they managed to correct the sizing issue with my ring. If you're looking to purchase jewelry, I would recommend giving Blue Nile a try. Just make sure to double-check the sizing before you make your purchase!

I gotta hand it to Blue Nile - they make it pretty easy to shop for engagement rings and wedding bands online. The website is simple and straightforward, with lots of pictures and detailed descriptions of each piece of jewelry. Plus, they offer free shipping and returns, which is a major bonus when you're making such an important purchase.

But here's the thing - the free returns policy isn't all it's cracked up to be. I mean, sure, you can return your ring for a full refund, no questions asked. But if you've spent a lot of money on it (like, say, a $5000 engagement ring), you'll quickly realize that "free returns" doesn't actually mean "completely free."

You see, Blue Nile requires you to ship your return back to them using a registered and insured mail service. That ensures that the package is tracked and insured, but it also means that you'll have to pay for those services yourself. And let me tell you, shipping a $5000 piece of jewelry via registered mail is not cheap. You're looking at spending $50 or more just to send it back.

So if you think there's even a chance you might want to return your ring, you're probably better off buying from a local jeweler instead. That way, you can see the ring in person and make sure it's exactly what you want before you spend a ton of money on it. Plus, if you do need to return it, you won't have to worry about shipping costs.

All that being said, I do want to give Blue Nile credit where credit is due. The return process itself was pretty smooth, and I got my refund without any issues. So if you're 100% sure you won't need to return your ring, Blue Nile might still be a good option for you. But just be aware of the potential costs involved if you do decide to send it back.

I wanna talk about the time I bought some earrings from Blue Nile for my girl's Valentine's gift and ended up having to return them. Blue Nile used to be the go-to place for me to get my jewelry because I always felt like they treated me nicely and their stuff was top-notch quality. But now things seem to have taken a turn for the worse.

The earrings I ordered were pretty disappointing. They were kinda cheap-looking and weren't worth the price. Plus, I had a feeling that their quality had gotten worse recently. I started to suspect that I might have made a bad purchase. When I talked to customer service about returning them, I was disappointed again. The rep I talked to was not very helpful, and honestly, she was quite rude. I felt like I wasn't valued as a customer and it was obvious they didn't care about my opinion because they didn't even try to resolve the issue.

This experience was really unnerving and made me decide that I'm not going to shop with Blue Nile anymore. It's a shame because I used to really like shopping there and recommending it to my friends. But now, I just don't think it's worth it. I'd rather find a place that values its customers and has quality jewelry that I can trust. Sadly, Blue Nile is not that place anymore.

So my fella got me a diamond necklace from the Blue Nile website for my birthday, which was dead sound of him. I had a look at it straight away, and while the necklace itself was fairly nice, when I put it on it was too tight! I was all sort of choked up and looking like a hot mess in it. I contacted their customer services to ask about exchanging it for one that actually fit my neck (which is a little on the chubby side, let's be real), but I missed their return policy by a couple of days.

The person on the phone was pretty straight talking - she said if I'd phoned one day earlier, I'd have been able to exchange it no bother. Seeing as I was late, though, I'd have to pay a restocking fee of 20%. I mean, come on! It's a bit harsh to charge someone extra just because they were a day late on phoning up. Plus, I reckon they should take it into account that people are spending their hard-earned dosh on their site, you know?

Anyway, because of that whole kerfuffle, I ended up just keeping it. That means there's a fancy-looking diamond necklace just sitting in my drawer, gathering dust, which is a bit rubbish really. I wish I could have worn it out, but alas, it wasn't meant to be. Overall, I wasn't too chuffed with the whole experience - I reckon they could have been more helpful and less strict, particularly given the amount of money they're asking you to drop on their stuff.

So, I bought this $600 platinum bracelet for my wife from the Blue Nile website. She was super happy when she received it, but after a few days, the bracelet chipped. At this point, we found out that the so-called platinum bracelet was actually plated silver.

I contacted the Blue Nile customer service, and I was surprised to see that they refused to offer any kind of solution. I talked to them on the phone twice, hoping we could come to an agreement. But all they said was that I must have found a replica bracelet that looked like theirs, and the one they shipped was indeed platinum. Can you believe that?

After they shipped the same bracelet back to me with an invoice claiming it was the real platinum bracelet, I opened the box and it was indeed the same plated silver one! They didn't even have the decency to be honest with me and tell me they couldn't do anything about it. This whole situation is complete BS.

So, if you're planning to purchase anything from Blue Nile, my advice is to take it to a jeweler and get it tested to make sure it's real. Don't trust them blindly.

When we ordered a ring from Blue Nile, we were excited to receive our purchase on the confirmed delivery date that was communicated to us in an email. However, we were disappointed to receive a subsequent message informing us that the delivery date would be changed to several days later. This change caused unexpected inconvenience as we had already made arrangements to ensure someone would be present for the initial delivery date.

Moreover, our credit card was charged the day after we placed our order, which was surprising as most companies do not charge until the order is shipped. This left us feeling uneasy as we were out the money for the time being, and we were not sure if the order would even be successful if we could not be present for the rescheduled delivery.

In summary, we do not recommend doing business with Blue Nile if you are not comfortable with fluctuating delivery dates or if you prefer to have your credit card charged only when the order is shipped. However, it is important to note that our experience may not be typical and we encourage potential customers to research and weigh their options before moving forward with any purchase.

So, I decided to give BN one more try and ordered another piece of jewelry - a pair of diamond earrings. The website was easy enough to navigate and had a good selection of earrings to choose from. However, during checkout, I noticed that the shipping and handling fees were quite high.

When the earrings arrived, I was initially pleased with the quality of the diamonds and the overall design. However, after wearing them a few times, one of the diamonds fell out. I contacted customer service, who informed me that I could return the earrings for repair. Unfortunately, the return shipping fee was on me, which I found to be quite frustrating.

Despite this hiccup, I decided to go ahead and send the earrings in for repair. Finally, about a month later, the earrings were returned to me in good condition, with the diamond properly replaced. While I appreciated that the repair was done well, the overall experience left me feeling that BN could improve their communication and customer service policies.

All in all, I would recommend BN for their selection of jewelry, but would caution potential customers to carefully read the fine print when it comes to shipping and handling fees, as well as their return policies. And, if you do have any issues with your purchase, be prepared for a bit of a headache when it comes to resolving them.

So, I've been getting my jewelry from Blue Nile for a while now and it was all good, you know? I was happy with what I got. But my last purchase was a ring that they said they'd fix for free if the sizing was wrong. But that was a lie, man. And when I tried to get it fixed for my wife, they treated her hella bad. So, I called them up to straighten this all out and I was pissed off, you feel me? But those customer service peeps didn't do jack to help me for like a week. And when they finally called me back, they just straight up told me they weren't gonna do nothin'. I was like, "Okay, fine. I won't be buyin' from y'all no more." And they didn't even care, dude.

But let me tell you, my wife is still lookin' fly as hell in the new jewelry I got her for our anniversary, her birthday, and Mother's Day from a different place. So, that's on them for not keeping a loyal customer.

Ordered two pink diamonds on 11/15/2021. Shipping date was postponed 3 times with the last being potentially 12/15/2021. Payment was made by wire within 2 hours of purchase. Was told it would take Two Days to speak with a supervisor and "Up to 10 days to get a refund." Note that these 2 stones were already GIA Certed but Blue Nile was dealing with a vendor in NYC. They never followed up with the vendor despite my numerous calls and emails to them. Their Service is Horrible. They sell and get immediate payment without having access to the product!

My husband came to me and asked what I want for my birthday. I said I want new earrings and maybe a ring.
He then said I can choose anything I want and he will pay for that. Wow.
After a short researching, I picked the BlueNile website as they had good reviews.
So I chose the Petite Emerald and Diamond Pavé Huggie Hoop Earrings in the blue color and Citrine Cushion Cocktail Ring, its gemstone is opal.
A very expensive order. The payment came true, the money was immediately charged. But three days later my husband was notified that the order was canceled.
We tried to figure out what happened. No one explained us anything. Obviously, the items were in stock. But who cares?
We want our money back as soon as possible.

My first 3 purchases from Blue Nile went fine until my 4th one. I purchased a pair of 14k yellow gold bangles worth SGD$ 800+. Everything was ok until I decided to return them for a full refund since the size was slightly big. It's almost 2 months now and they are still not sending me my refund of SGD$800+. I keep writing to them and I get a different story everytime. My last interaction with them was about 4 days ago. They told me that they will be sending me the draft check within 2 business days. I still have to hear from them. It's getting very frustrating writing to them and getting no where. I am now wondering if I am ever going to see my money. Their intentions are definately not honerable. I wouldn't recommend Blue Nile to anyone and I am never going to purchase any more items from them. :( :( :( :( :( :( :( very angry and annoyed :( :( :( Less

My husband and I picked out a diamond from blue nile, we thought we were getting an amazing deal, until we got a phone call from a customer service representative saying that the diamond was no longer available for purchase. They should have stated that the diamond was sold before we completed our order and had our creidt card authorized, it took us 30days to get our money back on our card! STAY AWAY!

WARNING, although we've heard WONDERFUL things about Blue Nile and once thought of purchasing their stock, my husband tried to buy me an anniversary ring from them. He thought all was fine until he received a phone call from their customer service saying the diamond he picked is not available. It was when he put the ring together online. Ironically they offered to sell him a MORE EXPENSIVE diamond!

They LOST a $9, 000 order because of this (yes $9, 000 for one diamond set in yellow gold). I'm actually happy this has happened because I already had a diamond solitaire. But I thought those of you out there who 'thought' you were putting together a nice ring - may get a ring of another kind - a phone ring telling you your diamond is not available too!

To date - they have not responded to our complaint of their bait and switch tactic they performed on us.