Menu
CB Make-Up and Cosmetics Bella Terra Cosmetics 1000 North Point Circle, Alpharetta, GA, 30022, US
Bella Terra Cosmetics company logo
Bella Terra Cosmetics
reviews & complaints
Bella Terra Cosmetics company logo

Bella Terra Cosmetics

1000 North Point Circle, Alpharetta, GA, 30022, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Working hours
Mon
10:00 am - 9:00 pm
Tue
10:00 am - 9:00 pm
Wed
10:00 am - 9:00 pm
Thu
10:00 am - 9:00 pm
Fri
10:00 am - 9:00 pm
Sat
10:00 am - 9:00 pm
Sun
12:00 pm - 6:00 pm
ComplaintsBoard
S
3:39 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Bella Terra Cosmetics - unethical sales tactics

I was at NorthPoint Mall in Alpharetta yesterday and was approached by a young man at a cosmetics kiosk trying to hand me something. I refused whatever it was, and he went back to the kiosk, grabbed something and followed behind me until I glanced back at him. He handed me a small product sample while motioning with his hand to apply to the eye area. He then walked back to the kiosk and another young man standing at the kiosk started saying to him, " Oh, she is gorgeous without makeup." The second young man, Avi, kind of took over from there. He started asking me if I knew about the Dead Sea and telling me that the products had minerals from the Dead Sea and that these minerals were good for the skin. I am a mature person and usually don't fall for these sales tactics, but I have never experienced anything like this at all. He started by rubbing the exfoliating gel on the inside of my wrist and then the daily cream. He told me it was buy one get one free day and kept asking me to compare the results to my untouched wrist to see how much better the treated wrist looked and felt. I was totally overwhelmed with the sales talk and ended up spending $250 in two different sales. After he closed the first sale, he had me sit in his chair while he put the bella terra primer on one side of my face and then the foundation and then blush and bronzer. In both sales, he said that he was out of the small container but then whispered that he would let me have the large size for the price of the small. I'm telling you I feel so stupid for falling for these lines he was feeding me. After I got home, I went on the website and realized the products have no Dead Sea minerals in them, the cost of the products online are less than what he was telling me, and there is only one size. He lied to me by telling me he was out of the small size but would sell me the larger size at the smaller size price. The product sample that the first representative gave me was a Dead Sea product but the bella terra products I bought are not. I can't believe how overwhelming this all was. I googled the Company and discovered this complaint board with complaints from people all over that have had the same experience as I did. I have not tried to return the products and there is nothing on my receipt that says no refunds, but I am too embarrassed to go back to the mall kiosk and ask. I am afraid they will not refund, based on what I've read so far. I have not opened the products. I hate that I purchased them. I love my usual product and don't have any idea why I purchased this stuff. My advice to you is to refuse to have anything to do with these lying salespersons who are only interested in making the most sales they can.

Read full review of Bella Terra Cosmetics
Hide full review

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.