Complaint Rating:

About 3 months ago, I requested for the downgrading on my Internet service from 4mb to 2 mb, but when I received my bill, I noticed that I was charged the 4mb's price which is £25.

I rang up the customer service right away 2 months ago to reconfirm, even have spoken to the manager about it. I was told that this matter would be sorted right away, and would have £15 refund, as I would get a £10/month deal for the 2mb internet service.

Sadly, the bill in the following months I've been charged for £25 each month AGAIN! I called up every month to alter this mistake and requested the FULL refund, the Virgin Media is just giving me empty promises.

Yesterday (1st Aug 2007), I rang up again, and the customer service told me that the manager would keep in touch with me today. I have waited for whole day but negative... However I called up again, and spoken to 3 different customer services individual, now they give me a deal which is £10/ month for the next 6 months, and £20 refund.

I am totally disagree with it! As I suppose to get this £10/month 3 months ago, but I was being charged £15 extra for 3 months, this is totally so WRONG!