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2.1 1574 Reviews

Bank of America Complaints Summary

457 Resolved
1106 Unresolved
Our verdict: When using services from Bank of America with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Bank of America reviews & complaints 1574

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1:22 pm EST
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Bank of America an inaccurate past due amt. on loan

Countrywide is showing we have a past due (30day) amount of $1, 208. We were approved for a loan modification on Acct#[protected]. The new payments are $1585.24 @ 3% interest for 5 yrs. The amount they say is overdue is the old loan monthly payment of $1, 208. The paper work we have shows the restructured amount was approved for September 1, 2008 through Aug.1.2013. We have called and called to try and tell them we have the approved paperwork for the new amount that we HAVE BEEN PAYING ON TIME EVERY MONTH, yet they are charging us late fees on the old amount. Please fix this. Thank you.

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3:24 pm EST
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Bank of America loans and service

Well, where to begin. We had excellent credit- we purchased a home in 2002 in Missouri. Our first mistake was Countrywide. We were in formed in 2006- that we should have never gotten our loan due to ineligible house. At that time we wante to know why- apparently the apprasial company (they hired) had not put info in the first apprasial when we purchased the home ( a mobile home wall still existing in the walls). We know that they knew, because the apprasial people knew about the home when they did that "BAD" apprasial -we got that from the horses mouth themselves.
So, we got the loan no problem cause our credit is great. Only to find out when we tried to sell the home- that no lender, not even Countrywide- would give a loan to ANYONE on our house! no banks would touch it because of the apprasial problems. Needless to say- through tears- 8 months...went by. I had people who loved the house- regardless of that mobile home wall - it had 5 ac, big shop- beautiful land...but no one would help us. We couldn't find a lawyer with guts enough to help us, though we have all our paperwork- all the headaches documented.
we decided to do what they call a deed in lieu- which is to basically give the house back to the bank- all our hard work and money LOST! They acted like that it would work that way- they drug that out for months- only to loose, shred or misplace documents (so we were told ). Our file was juggled around through several incompetent people- and we got josteled around so much it was sad. We got treated like all this was our fault...
I had had enough- I left the house to go be with my family. It is still being drug out...we have told them just to foreclose it...and leave us alone. They have set a foreclosure date- and that has changed a few times since our notice. Everyone who calls us has NO IDEA what has gone on, nor do they care. They ripped us off, ruined our credit, and fiancially hurt us- we were expecting to sell a home...get some cash for our next home...now- we are renting cause we don't know what they are going to pull on us, this clearly is a case of lies and deceat on their part- and this is only part of the story...there are plenty of details and problems with them that I left out.
please...if you are looking to buy a home- do NOT use Countrywide!
If there is a lawyer out there willing to help us or know someone who will- please let us know. Here are 2 numbers you can reach us by. [protected] 0r [protected]
thanks for listening

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RomanRealtors
Santa Ana, US
Mar 18, 2010 4:16 pm EDT

You must consider a shortsale most people do not realise that the bank does not care about the homeowner and there are millions of boiler room scams offering loan mods popping up every day . Out of 4 million homeowners facing foreclosure only 135, 000 have been helped thru a modification, companies are no longer allowed to charge for modifications so anyone offering their services at a price is a scam . I suggest talking to a licensed real estate agent about your case.
www.romanrealtors.com
also many people do not qualify for the 5 requisites the bank requires .

we do not charge for modifications or shortsales the bank pays us. We wont ask u for a dime.

Joaquin Roman
Owner
Roman Realtors and Financial Services, Inc
3005 S. Bristol
Santa Ana, CA
http://romanrealtors.com/
[protected]

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Eric
Brooklyn, US
Dec 22, 2008 4:20 pm EST

They had my wife re-mortgage our home without my consent, and they put her in a program that increased our mortgage payments up, up up every 6 Months, i finally got out with another bank who in turn sold me right back to them, Now i have had a triple bypass and send only what i can, limited funds, now on SSI, reported it to them and now they just say to me, or send letters saying, we are in the process of foreclosing on your home, wow what a Bank, they should be sued, anyone want to start a Class action lawsuit please contact me here and lets all get together and start one.
As far as the Government, why can't they do something about this... with all the complaints the US Government should do something.

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4:12 am EST
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Bank of America - overcharged

That's right, another complaint concerning overdraft fees with Bank of America (BOA). Before you naysayers rise up against me, let me first tell you that I did not monitor my account or my spending as closely as I should have. Now with that being said, let me say this. My checking account was -$136 (negative). After discovering this, I immediately...

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5:25 am EST
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Bank of America - bad customer service

During the week of 8Dec2008, I had a notice of insufficient funds notice on my account. I went to the bank and atm machine to make a deposit to get the account out of the red. I later learned there was still another transaction pending that would keep the account in the red. I called customer service and I told them that I was expecting some money the...

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5:22 am EST
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Bank of America crazy fees

I had a check to cash from Best Buy for $300. I went to Bank of America (where Best Buy do thier banking) to cash the check. I do not have a checking account with Bank of America.

They wanted to charge me $6 to cash a check drawn from thier bank!

How dumb is that.

With all the banks asking for a bail out, you think Bank of America would be helping people. Now they create a dumb policy to stick it to the customer one more time.

Close your Bank of America account today before you have to write a friend a check. They will name them too!

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juana aguiniga
Pomona, US
Feb 25, 2010 10:58 am EST

bank of america charged me at first five dollars for insufficient funds and then thirty five for ten days of extended period

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10:57 pm EST
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Bank of America cancelled without notice

We have always paid our bills on time and in full. However, after relocating to California as a business promotion 2 years ago my husband was fired in March 2008 from his employer after 12.5 years of service with nothing but 6 weeks of vacation pay because the company was filing chapter 13 due to the economy. While we have been fortunate to make a good living we now own a home worth $400K less than the purchase price and as of December have run through most of our savings to try and keep our home. My husband is self-employed making half the money but we have stayed current on every bill and even paid 2X the minimum trying to get credit cards paid down. We have been late 3X on our mortgage, over 30 days but no more than 35 days due to cash flow. However, we have NEVER< EVER been late on any other bill. Last week I received notice that one card, which we had paid down by over half owed, was lowering our credit availabilty...to just $200 over what we owed...the lowered it over $6K...FINE but doesn't that hurt my credit further? Now BOA is has just sent a notice that they are cancelling our line of credit but thankfully it is a fixed rate and they just have to wait for us to pay it down. However, that again is going to damage our credit. While we should be able to pay all of these creditors off in the next 6 months our credit has been TRASHED...and by nothing we have DONE or DESERVED as consumers. I feel like a noose is slowly being tightened around us and wonder why we should keep trying to "DO THE RIGHT THING". Why are we bailing out banks when they are taking our money and RUINING everything we have built financially? There has to be some type of LAW during times of extremem crisis, like now, that would prevent these vultures from feeding on WE THE PEOPLE! It is not right. It is wrong. It is time someone did the RIGHT THING in OUR GOVERNMENT to be here for WE THE PEOPLE>...what is wrong out there?

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QueenSultana
Winter Park, US
Dec 30, 2008 11:03 am EST

1txgal...I feel your pain because the exact same thing was just done to me by Bank of America. They reduced my credit card credit line by $11, 000 to where it is now only a few hundred dollars above my limit. This was done despite the fact that I have never paid late nor have I gone over my limit in the 6 years I have been a customer. I spent about 3 hours on the phone with them, but to no avail. Their justification is that I was unemployed because I just graduated (a few weeks ago, mind you) and was awaiting my bar results to be able to practice law. I explained that that should have made no difference because I always paid more than the minimum payments, even when I was out of school, and that they have no legitimate justification to all of a sudden cut my credit line by half. I am furious because this will surely hurt my credit score since I am now close to the limit (while before I was below 50%). The only thing I got from BOA is that I should call back in 6 months after I have made more aggressive payments (even though I already pay well over the minimum payment each month). I have been a BOA customer for 8 years now and am seriously considering closing all my accounts because this is ridiculous. They should not be able to get away with this!

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11:35 am EST
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Bank of America overdraft fees scam

This Bank practices the art of holding transactions so you think you have a positive balance then they post them when your account is low, they pay the outstanding transaction that they hold themselves and charge a fee for every oustanding transaction, they charge the fee several time hoping you don't catch it. When you call customer service they tell you it is perfectly legal and will not refund a dime. This bank scams the little people because if they tried this with big companies they be in court in a second, and have to pay federal fines for their practices, yet they get away with doing it to the little guy. This bank has stolen thousands of dollars from me in the last six months and keeps telling me they will investigate it. the truth is if you don't get it satisfied within 45 days they own your money. Bank of America needs to be in federal court about there overdraft fees and banking practices.

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sixftdevil
Beaumont, US
Jun 01, 2009 10:21 pm EDT

I also have seen how the act with the fees. I have lost thousands of dollars. I was told by one of the account specialists that if you make a transaction that is under 10.00 it will show as a pending transaction, be taken out of your account, then "fall off" for 3 days and then reappear to be taken out of the account. After inquiring about the "fall off" she explained that the money is added back into the account and then removed again at a later date. I will be removed on the date the card was actually used. If you read the coding that is beside the description of use of the card you will see a date inside there. That is the date that you supposedly used the card and the date that it will be removed, when the amount is finally settled and removed. They slam your account with 35.00 fees so that your larger amounts that get deducted from the acount are now insufficient. And they get to charge another fee. Every transaction that I made in this account under 10.00 has a 35.00 fee for insuficient funds attached to it. I am a sick man see doctor on weekly basis I can't afford this, and now no money for medicine or bills or gas to work. GOD HAVE MERCY

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5:33 am EST
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Bank of America abusive fees

I have told the bank of america on more than one occasion that I do not want the courtesy of paying an overdraft. They were told very clearly. Yet this happened again. Overnight within minutes a deposit that covers everything with extra cam in and my rent and phone check as well. Actually the phone had to bounce as it did create an overdraft. Yet they have charged me 9 x 35 and it is growning. I had a good deposit come in today and it was in the black but I was hit with 2 more overdrafts. I am on social security disability and this is past abuse. I called the bank and my premier banker 2 times and they all went into the specifics of 12:00 and 12:0 and my banker said she submitted a request for a refundfor 7 of the fees. It never happened. I am closing my accounts and I want my money back! I am writing to everyone news, government agency, rip-off blog that I can find! All because they did me this coutesy that I clearly stated no tot do. I am behind in my credit card and have$15 in savings so why would they pay iot? To rake in fees for many days. Since the limit is 5 a day, they just keep some spending and of course with all the fees the transaction and automatic payments, like the gym, create more overdrafts. They first day this happened I had received my pension and ssdi check, paid my $900 rent and phone and then they took all of my money. I had a little left as it started so I transfered %50 to savings so I could eat. I can not even get my medication, which is a struggle at several hundred a month not counting dr visits. The elite officials can take millions as bonuses, squander bail out money, and all the while the big bank of americarobs me of my little money I have to survive. I am also sending this to all of my government officials as this is beyond criminal. I would be laughable, that they refuse to bounce my check except it is all for the purpose of abusive robbery. You want support and then allow this? It is an outrage! I want no more ties and I want my funds returned minus the one that should have bounced since it missed by one minute. I demand that you look into this as it is commonplace. Will all that read this please contact your congressman, governor, senator,

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B of A former Client
Raleigh, US
May 05, 2009 6:56 pm EDT

I agree 100 percent. B of A seems to manipulate the online banking timing to create ridiculous fees at 35.00 each. I've seen the order of transaction change day to day to maximize the number of fees on tiny withdrawals. It should be sanctioned aggressively via Class Action.

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5:38 am EST
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Bank of America Awful bank

A villa was purchased when there was money. I am on a fixed income $1, 600.00/mo and have been since 1992! We had to use equity after my husband lost job Feb 2006. No Job, no more income. We applied for a loan. We received this loan through Countrywide Finances; when my husband was still out of work at 61 years of age. No hope for employment and Countrywide still gave us a loan. A 15 year mortgage for a villa of $198, 000.00 dollars. "That's ok; we can work it out..." I was too tired to fight any more, they said yes, so we signed.

I had to exhaust my mutual fund account and what part of my Roth IRA, I could. With medical complications, more bills, we maxed out that credit card. We asking Countrywide to stop collecting our escrow and return our money. I get an 'OK, no problem.' Surprisingly within a week we had our escrow money. At least that dropped our payment to $1.500.00 monthly.

Then we received a letter dated October 28, 2008 with a message saying we were expected to pay our Real Estate Taxes. No fooling? At least there was enough money in escrow to pay the taxes. We were not willing to risk letting them lose that money! Yes, our taxes are paid!

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6:52 pm EST

Bank of America customer service

I helped my dad call BoA to ask for a lower interest rate (he doesn't speak English well) on his credit cards, and my dad had called earlier this month, but he didn't really understand. So I was talking to this lady, and she pretty much said that he wasn't qualified for a lower interest rate, and can only be if he pays on time. (which he does, but I didn't know that until after the call because my dad went to the store right after the caller person talked to him to let me talk about his account- so what is this lady talking about?} She seemed nice, until she realized that his account was in a lot of debt and that BoA had canceled his card. I understand canceling the cards, but damn, her attitude was totally different. And then I asked her what we can do, she pretty much said there's nothing to do. And then I asked for a supervisor, and she said she was the highest I could go. And then I started saying that she was not helpful, and as I was about to say I wan
ted to speak to someone else, she hangs up on me. HANGS UP. And then I call back, and ask for the person I was talking to so I could complain about her, they said they have no record of the call. Of course there's no record. She probably didn't submit it because she hung up on me. Really? I mean, right now, some many people are in trouble, and she has the audacity to hang up on me and not let me talk to some one above her? I did not believe her at all that she was the supervisor. So they gave me an address that I can send a letter to, but that really does no good because its not like they can find out who it is. I can't believe them. My whole family is at BoA and I will definitely move them, and tell EVERYONE NOT to use BoA. Just because they are the only ones surviving this crisis, doesn't mean they can treat people like crap. I can't believe them.

I am letting everyone know BoA customer service sucks. I've had many more problems on top of this, but I am so frustrated, because there is nothing I can do about it except complaint.

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5:28 am EST
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Bank of America fraud and cheating

This is what Bank of America did to me. We bought our home in December 2006. It is an older home and needed a lot of repair. They had an appraisal done and appraised the home at $105, 100.00. The was bought for $52, 000.00. Well we purchased our own home owners insurance and the insurance and the yearly taxes were escrowed into the payment of the home.

Our payments were $496.00. The next thing we know they sent a payment book in February 2008 with the payment amount of $2, 110.00 a month. We thought it ws a typo until we went to pay the payment. Well the had no explanation to why at the time. Well we checked into it further that they had not paid our insurance or taxes. They lapsed our insurance and force placed their insurance of $13, 000.00. That put our escrow out of whack by -$20, 000.00. Well we couldn't afford that. We tried to get more insurance and because we don't have a central heat and air unit and new siding on the house we can't get insurance. The home was built in 1920 and needs updates. The Florida commission said until we get these updates and due to the fact the back let our insurance lapse we won't be able to get new insurance. Well the home is in foreclosure. We have been to court twice now and the judge agreed there is a discrepancy on there part. The court both times we have went come out in our favor. The next day after court Bank of America hired SAFE-Loc to enter our home and change all of the locks on the doors. A week later they hird some other guy to cut the grass. They gave him the new keys to the home. First of all if he is cutting the grass why does he need to enter the home? Anyway he entered the home and started removing the contents that was still in the home. Well remember the judge has not awarded them the home. We went to the local sheriff's office and tried to get a No- Tresspass warrant to no avail. We have no lawyer cause we can't afford one and have been fighting this ourselves. We go back to court on November 5, 2008. I just hope that they fix our credit cause they have really messed it up. I hope they reward us either the home or they money we have paid into the home including the money used for remodeling. Something has to give.

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Stewie
,
Aug 15, 2008 5:52 pm EDT

I have been dealing with these people for a while. They purchased my account from MBNA. I subsequently moved and was unable to find a job for quite a while. I got very far behind on my payments and that it totally my fault. I tried to get it back on track but it seemed as though I couldn't get ahead with anything. So... a year later... I have a good job and am still trying to claw my way out of a financial hole. FIA contacts me about making payments to get back in good standing. I authorize ONE payment in July 2007. They take money out in August and September, overdrawing my account by dearly $500 when the do so. I contacted my bank when it happened and they immediately gave me the money back and closed the account. Fine. Everything is ok. Two months later, FIA calls me and offers me a settlement. I took the offer and was supposed to make six payments at the end of each month. I made all of my payments on time. After the 5th payment, I got a phone call from a collection agency telling me my debt had been charged off. So, I contacted FIA and the first thing they told me was that they never got a payment. When I tell them I have a receipt, they say I didn't make the payment in time. Then I pull my phone records to make sure (I made the payments at a branch and had to call in a transaction number), because I can be a little flaky sometimes. My phone records indicate I made a phone call on 2/28 at 3:56PM and the receipt I have indicates I made the payment at 3:55PM. They are still calling me a liar! These people are crooks, liars and cheats! They care nothing about the average American who works hard day in and day out for their money!

I have been reading all these posts about these crooks and I'm beginning to wonder, where's the lawsuit? Has one been filed? Don't you think it's time to fight back and stand up for ourselves? I say call the FTC with complaints. Go to their website - ftc.gov. Something has to be done about these people. They have taken advantage for far too long!

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Lorenzooliver
Anaheim, US
Jun 02, 2012 1:36 pm EDT

I was foreclosed on 4 months ago and I am still living in my wonderful home. If you are in foreclosure you should visit icansuemylender.com. Or you can call them at [protected].

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marchell
Carlsbas, US
May 07, 2009 3:39 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Bank of America (and many banks) are in the process of getting taxpayer money while continuing to implement policies that take advantage of the American people.

I recently learned of a number of hard working, bill paying, NEVER LATE WITH A PAYMENT, people like myself that have had their credit limit lowered by bank of America on their cc. Which on the surface is minor ( it was a card i never used so it was quite funny to me) nonetheless, it intrigued me and i started digging.

Bank of America purchased Countrywide, an underwriter of 20% of the nation's home loans. when added with BoA loans that is a large portfolio.

The largest issue with Countrywide seems to be the predatory lending accusations (ie home loan terms)now owned my BoA.

so BoA lowers a cc limit on thousands of customers. which of course lowers their credit rating because now they are using 100% of their credit limit as opposed to less than 25% days earlier (as in my case). Now those same customers are less able to be in a position to refinance those poorly structured Countrywide written, now BoA owned home loans. Therefore more money for BoA.

This is wrong and should be looked into.

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3:43 pm EST

Bank of America discrimination

bank of ameica is a great company to work however the management teams have created a system of destroying talent especially minority . most of their management project or plan is to target minority . Especially those banking center auditors are always targetting minorities ; he looks like this bank is against minorities something need to be done to stop it especially cambridge and west .

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Sandra Taylor
East Lyme, US
Feb 06, 2010 8:07 am EST

My employer is a Bank of America customer. When I babysit I get paid with a Bank of America check. I went to Bank of America to cash my $13 check. I pulled up to the drivethru and they told me that the drivethru was ONLY for Bank of America customers. I parked and went in. There were 2 lines. One for Bank of America account holders and one for Bank of America non-account holders. I got into the non-account holders. I stood there for more than 30 minutes watching tellers taking people out of turn. When I inquired, I was told that they take care of their Bank of America account holders first, over non-account holders in line. The non-account holders were only being serviced by the teller who also had to cover the drivethru. Therefore, only when there were no cars inline or pulling in, were non-account holders serviced. If, in the middle of a transaction with a non-account holder, a car pulled up to the drivethru, everything was put aside and the person at the drivethru would be taken care of before finishing the non-account holder's transaction.

This is blatant discrimination. After missing my doctor's appointment (which is going to cost me), and I was called up to the counter, I submitted my measly $13 check. They told me they charge me $6 to cash it because even though it was a Bank of America check, I wasn't an account holder. They also said they would have to take my fingerprint. So to cash my $13 check I have to pay them $6? Didn't we just bail these people out? Non-account holders also bailed them out, not just account holders. I would like to know if these are grounds for a class action law suit.

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3:22 pm EST

Bank of America bait and switch

In May of 2008 I applied for a refinance of my home to take out equity in the amount of $25, 000 for a kitchen remodel and to pay off some higher interest credit cards. My home is appraised at $260, 000 and my mortgage balance is $108, 000. After applying for the loan I was told that everything looked good and was given a closing date 3 weeks out. I kept in contact with our Countrywide rep at least twice a week to make sure everything was on track, which it was. The day before we were to close the loan, our rep called me and said that due to an error in their entering figures, I did not qualify for the loan. Meanwhile, I had already gutted my kitchen and had plumbers and electricians in to work on the house which I paid with credit cards intending to pay them off at loan closing. The next day, the rep called me back to say they could do the loan, but at a substantially higher interest rate. BAIT AND SWITCH.
To add insult to injury, I received a letter notifying me that a Countrywide employee had stolen and sold my personal information. In all their generosity, they offered two years of credit monitering. Wow, how nice of them.
To pour salt on the wound, they called my house. My wife answered, expecting it to be a confirmation call that we had gotten the letter regarding the identity theft, but NO, it was a sales call, offering a great "pre-approved" loan. My wife made the poor guy quiver in his cubicle and told him that we would NEVER do business with these clowns ever again. By the way, we did not choose to do business with them in the first place. Our mortgage was sold to them from the local bank who wrote it.
DO NO DO BUSINESS WITH COUNTRYWIDE.
They will do everything in their power to screw you. Just look at all the other complaints on this site or Google "Countrywide complaints, lawsuits.

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Lulu Neumann
Morro Bay, US
Jun 09, 2009 9:48 pm EDT

Since B of A now has all Countrywide loans, I've applied for a re finance with B of A after they sent me advertisements stating I qualify for a lower interest rate loan. After talking with B of A, I DID 'qualify', based on my income and assets and the fact that the home is worth over $300, 000 and I only have an outstanding debt of $60, 000. After hearing I was qualified, the loan officer in Texas said I needed to pay a "loan origination" fee of $450 to proceed with the loan.

Now, 30 days into it and after the $450 has been paid and the appriaser has done the appraisal proving the loan to value is good, the loan requirements have changed. Now they say my income to debt ratio is un acceptable. The now want to assume my credit card debt thereby increasing the original loan amount and want me to show an additional $3400 in my savings. This is classic Bait and Switch. In addition, they said that the $450 which I paid based on the fact that I was "qualified" will not be refunded, even though the man on the phone said I was qualified when he took the $450 out of my credit card!

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Erica
Portage, US
Mar 25, 2009 5:14 pm EDT

I agree with everyone out there. Countrywide is run by a bunch of crooks. They froze my equity line of credit because they didn't pull thier payment on time. My insurance company just recently sent them copies of my insurance coverage twice and they said they never got it either time. I got a letter that said I had till 4/2/09 to provide them with my coverage information or they will add thier own insurance. Well they added their own insurance and reflected so on my bill they sent out this month (March). Today is the 25th. After calling them on they said it was on there and I haven't been charged. Liars...it's on my billing statement.
They also said at one time that I was two months behind and owe fees of $500.00. I knew I was two months behind so I sent the two past due amounts, the $500 in fees and my current bill. This amounted to approximately $2000.00. Now they say I am paid one month in advance and still owe the $500.00 in fees. What the hell! I sent them the letters with the checks so they knew where to apply everything. And by the way I send extra every month to pay down the $500.00 and even when I write it on my remittance where it's suppose to go they still never apply and never reflect the extra on my recieved payments section of the billing statement. Anyone want to sue? I'm in! Contact information Erica, Ericamattie@yahoo.com...

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2:18 pm EST

Bank of America We could lose $22,000 due to Countrywide's unethical business practices

My fiance and I applied and were "approved" for a mortgage. It was only asking very specifically several times if we were approved did we finally agree to put forth upfront costs on new home construction upgrades of $22, 000. Against our better judgment we had to utilize Countrywide in order to get the closing costs paid by KB Homes. They instructed us to go ahead and rent our his home while we were in the process. We did so. My fiance has moved in to my apartment where the lease ends in one month. Our closing date is scheduled for November 20th of 2008 (10 days from now). We were just notified by Countrywide 2 days ago that they cannot accept my fiance's off-duty pay, which is additional pay he receives as a sheriff's deputy in addition to his salary, which accounts for approximately $1000/mth. They JUST informed us of this even though they approved us months ago with certainty that we were "set and ready to go". In addition, they informed us that his rental property that is currently rented at $1100/mth has decreased in value within the last two months that they now they cannot approve our loan as they cannot accept any of the rental payment we are receiving. We are at risk of losing our $22, 000 if we are not able to get a mortgage for this home. Again, we close in 10 days and don't know what to do. What's so frustrating about this is that getting our representative at Countrywide to even return calls during the 4month process was nearly impossible. Even our KB representative was frustrated. We've been screwed out of $20, 000 and we have no home! WE CAN'T UNDERSTAND HOW THEY ARE ABLE TO DO THIS TO PEOPLE.

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12:37 am EST

Bank of America wrongful termination

I WAS FIRED FOR AN UNDISCLOSED COMPANY POLICY!
On 11/7/08 I was advised that a call center audit was done to see how long each person was taking in between out bound calls. I was advised that the audit indicated that I was taking excessive time in between outbound calls... Countrywide didn’t give me the opportunity to be coached for this issue especially seeing that previous clear expectations were never set. Instead it was immediately looked upon as intentionally avoiding calls and I was immediately terminated... After firing myself and a few others, on the same day Countrywide immediately coached the remaining phone agents and allowed action plans for some and rolled out guidelines and set clear expectation for others.

I was employed with Countrywide Home Loans from 1/22/08 to 11/07/08. I worked in Countrywide’s Tempe Arizona office. I must say this has been the worst job experience thus far Countrywide doesn’t know if it’s coming or going. You would think that the number one Mortgage provider is capable of operating a first class business. When I started I was in a classroom training environment for 6 weeks, in the classroom training environment we were only allowed to learn the bases of loan servicing. We were advised that the main part of loan servicing would come once we are on the phone in a on the job training environment. My first thought was my in the world would you let a non-experienced person with minimum knowledge service a loan that is either in foreclosure/facing foreclosure or in major turmoil. I should have known something was up when my interview for the job only lasted 15 minutes, and I got the job.

Working with Countrywide has been the most stressful event in my life. It’s hard having a job when all you do is talk to irate people who are experiencing a financial hardship. It doesn’t make it any better when the company doesn’t provide you with the support that you need. Now don’t get me wrong, Countrywide Home Loans spends tons of money on equipment and resources and other irrelevant/miscellaneous things, but it doesn’t do you any good when you are not properly trained on how to use the equipment/resources or when Countrywide’s trained Leadership staff i.e. Directors, Managers, Training Dept., Team Leads and TL Assistance through out the U.S. are not on the same page nor are they effectively communicating the same messages. Anytime you can ask 10 different team leaders the same question and get 10 different answers, or when management is more concerned about the dress code so that they can make a good impression for visiting investors in order to get more money, there’s a problem. Countrywide Home Loans is a joke and I encourage anyone who has ever been terminated, has lost a house to foreclosure or financed a home loan with Countrywide Home Loans to seek legal advice to have the issued reviewed for typical Countrywide errors.

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Ally
,
Nov 09, 2008 3:27 am EST

I began what I thought could be my career at Countrywide Home Loans on November 26th 2007. Throughout my year of service to Countrywide I was switched from team leader to team leader. In most of my evaluations (scorecards) I was above department standards.

Now, on September 4th I was moved to a new team, Under a new team leader who did not address ANY of my questions or concerns for example per procedure I advised my team lead I was going to vote 3 Business days in advance he said "I'll take care of it" November 4th rolls around and I go to vote.. coming in 30 minutes late I get the response "well we can't change it but I wouldn't doc you on it haha" I was NOT satisfied with this answer what so ever.. so on November 6th, I went to a manager and gave her this situation told her I would like to be removed from the team an put back on the shift I came from (12-9) I told her I felt neglected, I was not given proper coaching & that I felt my performance levels are being effected because of his poor performance as a team leader. She agreed and said she will see to it that this is looked into.

Friday November 7th at 10:15am I am pulled into another manager's office along with my team leader where he said "we recently did an audit & according to the report you have about 3 hours of call avoidance" I began to explain.. when a new representative is placed on the floor he or she is sat next to a more tenured rep. they sat a woman who I even questioned her TML if she had even gone through training (this is how bad it is) right in front of me this woman asked a question during EVERY call she also did not have access to many of the systems needed to service a call. I had already notified 3 team leaders of her poor knowledge of the systems & procedures and asked repeaditly that she be moved, (they replied bofa will not allow it) I asked if she would be able to go through training again, & I also asked if she were able to sit next to me to listen to me take calls to get a better understand I typed up countless sheets of information & call flow for this woman.. without letting me fully explain myself the manager SHELIA ALLEN became angry and proceeded with the termination. I then asked for a termination letter, she rose her voice & shouted "NO! WHY WOULD I GIVE YOU THAT?" I then stood up, I wanted to leave at this point I felt threatened. She demanded " YOU NEED TO SIT DOWN RIGHT NOW " I told her I no longer worked there and wanted to leave she then said "YOU NEED TO SIT DOWN AND YOU ARE GOING TO RESPECT ME" from the commotion in the room the AVP on site came to the room opened the door & I walked out onto the floor the AVP asked what was going on & I told her I wanted a termination letter. She asked me to step back into the room.. feeling threated I asked to be escorted out of the building.. before stepping out of SHELIA ALLEN'S office I notified her negative attention from the media will come of this. I walked to the parking lot, retrieved my vehicle and started driving through the parking lot, as I drove past the doors of my former employer SHELIA ALLEN emerges from the doors throwing her hands up in a threatening manner. These actions are shocking coming from a manager.

Countrywide has now hired in 2 new training classes at half as much as I, & the 25 other employees terminated that day. I will be going to the Labor board for discrimination.

If you were a victim of this attack performed by countrywide located at 1515 w 14th st. please e mail me with your response.

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tony g
, US
Mar 30, 2009 12:53 am EDT

i too am a countrywide /boA employee and everyday i fear i will lose my
job im am monitored constantly on hold time, number of calls, adherence, they do not want you to move from that seat. but yet i hear mangers laughing and enjoying long lunches. i hate this job and im so afriad i will lose everything once these ### take me out to slaughter
im am a shortsale rep so you can only imagine what thats like most of
the time they dont want to even speak to me, they want to speak with
the negotiator handling there file but they will not take a call
when theres nothing to go on in the notes from but maybe an entry they put in 2months ago so guess what we have to get them off the phone
remember your average handle time lol we have to lie/improvise
to satisfy them oh my god and dont let them ask for a manger
because our tmls or mangers dont wanna speak to them either and do anything to avoid with transfering to there voicemail thats there favorite stunt

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UnheardVoice
Tempe, US
Mar 11, 2009 8:49 pm EDT

I'm seeing more and more of these happening, specifically at Balboa Insurance, which is a subsidiary of Countrywide. From what I know, the department headed by Joe Penny, Leasa Cox and Merrill Brimley had just terminated 5 people. That's half the people on their claims team! There was an internal investigation done on one person with bad attendance, which then escalated into 4 other members of the team. Each person was called into Mr. Penny's office one by one, to possibly get a confession or confirmation of people allegedly doctoring their time cards. After 3 business days of "investigation", 5 people were terminated. No actual proof was shown to these people about their alleged misbehavior. Time cards were supposed to be reviewed through the supervisors prior to being sent through HR, however that was not done. Were the supervisors written up for neglect? And what of the other people in the building? Wasn't it possible that people in other departments were doing the same misconduct? Was there an investigation done on those? Is it possible that these people were terminated because Balboa Insurance Group needed to cut costs, but didn't want to cause a panic of "LAY OFFS" in people's minds? There was an announcement made that there weren't letting people go, however not even a week has passed and 9 people were let go! This would be a convenient reason to keep the people on their jobs and not look elsewhere, leaving their tremendous workload behind.

And what about promotions in the workplace? People were told that because of the transition, there will be no increases or promotions. Yet Joe Penny calls an employee into his office, and offers him a promotion! A person who nonetheless works hard, but only knows one job function. Let me pose this question. How do you justify promoting that person, versus a person who knows multiple job functions, and has been with the department for several years? What would be a reason that this person would be passed over? Could it be that because she's a woman? For all those working in the claims department of Balboa Insurance Group, I suggest you look into Joe Penny's department, and ask yourselves out of all his employees, do the men have a better pay band than the women? And while you're asking yourselves this, here's another question. You have an employee that transferred back to your department, to do the same thing everyone else is doing with claims except their pay did not change. This person is getting paid as much as an adjuster, but is doing the job functions of someone significatly lower, and much less work than the others! Last I heard, poor work performance is a basis of termination. Perhaps things are different in Balboa Insurance, as it would obviously seem.

What strikes me as more odd is how are the other supervisors letting this pass? Leasa Cox or Merrill Brimley, your silence behooves me to think that you don't think you have anyone in your teams worth promoting. What happened to the speeches in your meetings about how valuable your teams are, and how you appreciate everything they've done. Are you implying that there is not one person in your teams more competent than the person Joe Penny wanted to promote? Are you exceeding your monthly numbers? Are the teams meeting their minimum "quota"?

Unfair practices and wrongful termination. I wonder what the Labor Board would think about this?

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Ex Chl Employee
Lancaster, US
Jan 14, 2009 10:32 pm EST

Hello

I am a former Countrywide employee. I was just fired on January 5, 2009 after almost 4 years of service in the Lancaster Call Center. Most of the complaints I been seeing are about the borrowers...let me tell you what goes on in the call center. They are firing people for no reason. I was told I was terminated due to I hung up on a call. I was refused the chance to see the call and was not given any opportunity to explain anything. It turns out I have alot of friends in there and little did they know alot of them are Team Leaders. I was able to find out the next day what the call was about..the call was what we call a dead air call...NO ONE WAS ON THE LINE! The Team Leader I was under has it out to fire any one and they allow this to go on. I was then told when i filed a complaint with HR that I was fired due to the previous Office of the President issue I was written up for in 2007 and I am tenured and should know better...Unbelieveable. I have not ever missed a day of work and that issue in 2007 was all due to the borrower had PMI and CHL would not remove it so he took it to the next level and I was written up for following procedure. The procedure on dead air calls is called star 7...NO ONE KNOWS ABOUT THIS PROCEDURE!. This was never trained. If you are currently in any call center and a dial tone, or dead air call comes in please please press *7 to return to the borrower or they will have your ###. Oh and another thing that the labor board is now aware of...they can not terminate you for previous write ups due to they have an expiration date, If the couunseling follows you the rest of your natural life it needs to state it without an expiration date, . I hope when B of A takes over, they wipe all the management and Team Leaders out because their 7 principles don't mean ### and they have no ethics or morals on how they treat people then maybe they will see what it is like to get ###ed in the ### with no vaseline. If there are any class action lawsuits COUNT ME IN. I am going to make it known on every website, radio and tv what is going on. Be careful when filing unemployment because their new scam is that you were never employed there so it delays the claim so they can find more dirt to catch u on to not pay you...Yes it happened to me they said I did not ever work there. I have proof I was indeed an employee. SlimyBastards.

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9:03 pm EST

Bank of America holding up my money

BOA have decided to close my checking / Saving acct. on Nov.5 and at the same time my acct. have an available credit of $301. dollars in checking and $125. in Saving, BOA Risk dept. went in and post my acct. both checking / savings to a $ -888867.00 Balance that I owe BOA and cause my bill pay online post on the same day in the amount of $275 cleared, but Nov. 6 BOA returned this payment and charge me $25 for NSF..but credit back to my acct. after phone conversation with the BOA Rep. Now BOA decided not to release any fund which is my own money that I need until the end of NOV. BOA of have no rights to hold up my money without paying me any interest til NOV. 24 .
With this mess that BOA cause my Credit Card bill to be Late and heard my credit and being charge with late fee. Before I take further step..I expect BOA to return my money ASAP and contact me immediately. After hours conversation with BOA Risk dept. Reference to a $ -888867.00 balance they decided to remove it from my acct. and post my funds back . I feel that i been miss treated badly and the people of BOA just don't care.

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1:12 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Bank of America Rip off

This company preyed on me when I was most vulnerable, right after a divorce. They promised me a better loan with better interest, and an ARM would be the best thing for my situation. Little did I know that the best for me would have been to stay with USDA. My payments with USDA would never have gone up to more than $758 per month. My payments are with countrywide, $995 and HSBC $298 (countrywide sold a partial to HSBC. Over half my salary. They refuse to refinance me, they just keep modifying the loan, but not to any help to me. I am moving towards foreclosure, I have been temporarily off work to due a surgery and have fallen behind in my payments. I feel hopeless in catching up, and just feel this person who had me sign these papers knew I was under much emotional distress and she also completed the paperwork, taking my ex/husband off the title of the home by using out dated information and falsified paperwork.

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6:12 am EST

Bank of America IRS reporting

In 05 I settled with FIA Card Services on a card balance. The agreement was that I would pay the principal off on a card. The interest would be waived. Great! I paid it. Nothing more until now-- I just got a letter from the IRS that FIA Card Services sent them a notification that I have an increase in income to the tune of over $1600... Now my taxes for 06 have been recalculated and I have back taxes and interest to pay. The total is more than I owed in the first place...
If I owe taxes for 'cancellation of debt', fine, but I should have been told this would be reported and at the very least get a 1099...

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susan freund
San Antonio, US
May 27, 2009 4:10 pm EDT

I just found out that mbna bank now FIA card services has put a interest fee on my 07 IRS without telling me and I paid them off in 05 I do not have $800 for a debt I have already paid off

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5:02 pm EST

Bank of America overcharge of appraisal bank fees

we were overcharged with two of our applications we put in for a new home mtg. they took appraisal monies then denied us for the property. we were over qualifed and should not have been given the ok then get appraisal monies to decline us.

we are upset with John nyugen/mtg broker from countrywide.

he overcharged us only to deny us the loan. we should not have been so far as to get appriasals on property only to be denied.

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9:27 pm EST

Bank of America theft & calling it overdraft

I am paid by direct deposit. My deposit came in on the 19th. I looked at my account online that morning and it said I had 210.00. (Direct deposit had come in) Later that same day, I went shopping. B of A overdrafted every single purchase that day. Thats 4 purchases, which did not add up to 210.00. What they did was list the trasactions first, and the deposit last, even though the desposits came in before the transactions. 120.00 in overdrafts, when then money was in my account that morning. When I called coustomer service, they were very rude. Both times. Infact, both ladies seemed to imply that I "deserved it" some how. Refused to reverse the charges. I had to go to the branch manager with my complaint...anyone in that situation, that is the only thing you can do. Warning: They will take your money if they can.

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Nancy Ray
Seminole, US
Feb 11, 2009 12:25 pm EST

Bank of America closed my personal account because I recieved a bad check which was quickly rectified. They charged me a lot of money, which they call "over draft fees" I call it theft.. I then closed my business account with them as I feel they are theives.. Well, now I am getting bills from them and they also sent my closed account, which was closed over a year and a half ago to a collection agency.. No checks were outstanding at the time I closed my business account. I wish everyone using bank of america would close their accounts and stop them from stealing from their customers any longer.

Bank of America Customer Reviews Overview

Bank of America is a well-known financial institution that has been serving customers for over 200 years. The bank offers a wide range of financial products and services, including checking and savings accounts, credit cards, loans, and investment options. Overall, Bank of America reviews are positive, with many customers praising the bank's convenience, customer service, and online banking features.

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Bank of America In-depth Review

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Overall Rating and Conclusion: Bank of America is a highly reputable bank that offers a wide range of services and products. The bank's customer service, online banking experience, and account options are commendable. The loan and credit products, investment and wealth management services, and branch and ATM network are also impressive. The bank's commitment to transparency, community involvement, and corporate social responsibility further enhances its reputation. Overall, Bank of America receives a high rating for its comprehensive banking services. However, there is room for improvement in terms of fee structure and further enhancing the online banking experience.

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Bank of America. Make it specific and clear, such as "Unauthorized Overdraft Fees" or "Difficulty with Mortgage Loan Modification".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service interactions, problems with account management, loan servicing, fees or charges that were unexpected, issues with online banking, or any other specific incidents related to Bank of America. Clearly describe the nature of the issue, including dates, locations, and any relevant transaction details. If you attempted to resolve the issue, outline the steps you took and the responses received from Bank of America. Explain how this issue has personally affected you, such as financial loss or stress.

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