Complaint Rating:

Company information:
Dell
United States
www.dell.com

We purchased three computers from Dell outlet store last month. They all had minor problems from the outset. When we called Dell they said the computers were considered to be just like new and should have no defects. We send we wanted to return them. Dell then offered us credits to keep them rather than return them. We accepted an offer of $100 cr back to our credit card and a $100 e-coupon. We also received two other credits but we did receive those so I am not including them in this message. The $100 e-coupon offer was given on 2/6/08. We were told it would arrive within 7 to 10 days. We still have not received it and just today, after yet another phone call to Dell, got another "the check is in the mail" type response. We were told we should be receiving it is the next week. That is what we have heard since our first call on 2/19/08 to see where it was. With respect to the $100 credit, we received a $75 one last week. Dell said in tonight's phone call that $75 was what was offered and accepted. When I call Dell, the auto answer says the conversation is being recorded. I told the rep to pull the phone call from 2/7/08 in which I was offered a credit of $100 if I would keep the computer. Listening to the recorded conversation would do away with any "he said, she said" type discussion. The rep. said the phone calls were not accessible and the written log he had was just as accurate and that I had accepted $75. I had not. I feel like a fraud was committed in telling me that I would receive a $100 credit if I kept the computer when they had no intention of giving me the $100 credit. I have the case #, the ref.#, and Dell has a recorded conversation yet they will not perform their end of the contract we made. Can you assist me?