Complaint Rating:

Company information:
Dell
United States
dell.com

I contacted dell tech support because my mouse- right click was not working. I was on the phone to a tech support person in India for 1 1/2 hours. He then disconnected me.My computer had more problems now then when I called. I called back, got another service tech person after being transferred 3 x. After 1 hour he said he fixed the problem.

Now my computer is corrupted. I can't access the internet.

It was 2 1/2 hours of slow torture, where I had to repeat myself 6x.

I called Comcast to see if there was a modem problem. They tried to resolve the issue but couldn't after 10 minutes. They sent a service person out out my house who spent 1 hour trying to fix the problem. They told me my computer was corrupted and I had to reinstall Windows. The problem with my mouse was that it wasn't working and I needed a new mouse. This was resolved in 10 minutes. They were totally professional.

I'll never buy a Dell again. Their tech people do NOT know what they are doing.