Honda Motor
reviews and complaints

Three Months ago(4th Feb 2011), I purchased a Hero Honda Splendor Pro.,
First One Month Bike Performed Good,
But, after one month bike performance decreased and there is many problems in bike

like,
1 - Start-up Problem
On the morning or After Some Hours of Switch Of Engine
when I'm start the bike, bike not Running Properly(CHALTI GADI ME JHATKE LAGNA, JAISE PETROL KHATAM HO JATA HAI)
Carborator Problem
On the Morning bike not Start Without Pulling Chock

2 - Side Indicator (Side Light) Problem
All Side Light off., Only Beep Sounds, Lights are not Starting
(SIFT SIDE LIGHT KA SOUND SUNAI DETA HAI, SIDE LIGHT EK BHI CHALU NAHI HOTI, BETTER KA MAIN POWER SUPPLY
CUT KARKE VAPAS JODNE PAR SIDE LIGHT CHALU HOTI HAI)

After the service Side Light Only works for two or three days,
after two or three days, i face this problem on after every service

3 - Service Problem
On the Service Station, on Free Service Mechanics are only Water Wash The Bike,
They are not Providing All Free Services which is given by Hero Honda Company

the problem is with the poor
service rendered by the company outlets which is abysmal when the bike was
in the free service period they would just water wash the bike and give it back and the
other problems which i had complained was never rectified and since it was the
warranty period i had no options other giving the bike to them for service or else the warranty
would become void further more one time there was an official from herohonda who had came
for an visit to the service outlet took note of our grievances it was just an eye wash visit because
even after nothing had improved with regards to the service aspect after the warranty period i
had all problems rectified through a local automobile specalist who sorted out the recurring problems.

4 - Customer Service Problem
I told him all matter to the manager of Show Room,
but Show Room manger and Service Center manager not give me answer properly,
they always told me, your bike Documents is come in two or three months

When i told him about the start up problem,
they said, Hero Honda Splendor Pro has Catalytic Converter,
on on the Morning Ride the bike on Choke for some meters (400 to 500 meters)
when engine being Hot Bike Running Properly

I'm not satisfy with this answer,
because,
they are ignores my problem instead Solving This Problem

Sagar S Bhanushali
[protected]

I have purchased a Hero Honda Super Splendor, from Unique Automobiles, dealer of Hero Honda North Tripura. But only in 3 months self stopped working. I went to them several times. I did not get any kind of help from them. Kindly solve my problem.

Dear Sir
This is to inform you that i have bought hero honda Karizma with so much of passion and when it comes to repair there is no one who would have spare parts ..everybody in hyderabad says that they have to order parts from delhi ...if there is problem with break issue or master cylinder ..people in show room ask to buy complete set ...worst customer service

I am the owner of a 2009 Honda Civic here is Israel. I jsut past 45000 KM and during the 45000 Km schedueled visit I was told by the local Honda dealer that I must change the break fluid otherwise they will not extend warranty anymore for the break system. When I asked them where does it say that in the owners manul they said it does not but the Honda was not designed to work in our local climate environment and they locally came to this conclusion. To my astonishment I also discoverd that the oil change they force us to do every 15, 000 Km and not every 20, 000KM as it is written in the manual.
So my question is why are the local people making decisions on their own just to generate additional revenue or is it true that Honda is just manufacturing an inferior product that is not compatible to the local climate here, (same as in southern Europe, Turkey, Egypt...
From some of my friends I know that other companies, Nissan, Toyota and even Hyunday, do not seem to suffer uner the local weather conditions. I would really appreciate if you could clear this up for me because in this day and age I do not need to buy a car that needs to have the breakfluid changed every 45000 KM and the oil every 15000, particulary if there are plenty of other cars that seem to be far superior in this aspect.

Dear Sir,

I am a Chartered Accountant. I have booked a CB Unicorn with Vahini Honda, Karunagappally, Kollam on 12/11/2010. At the time of booking, they assured to deliver the bike with in 3.5 months. I have made arrangements for financing for the vehicle by February, 2011. Despite my frequent requests, they failed to deliver me the product yet. Now, few days to complete 6 months, they are telling that they do not have sufficient stock. I would like to know whether it is the problem of Honda or Vahini? Please let me know, whether the problem persists in every part of our country. In fact, I was a fan HONDA. But these things make to rethink. Hope you can help me at the earliest.

Copy of Booking Receipt is attached her with..

Thanking You

CA. Praveen. N
Kollam

Job card no...055

I am the valualble cusotmer of honda but it's sevices which compay have provide to costomer is not satisfacoty.
Because I am given my bike on [protected] at sevice station for engine work, I am doing my bike sevice properly...
But its engine is given nosie and smoke so servie addvicer advice to me for engine work so I left the bike for ening work...
Which parts are requires for my my bike company not provide the parts properly... A lot of time has passed... I have needs my bike as early as possible...
My name is narender kumar
And regn no is dl4sbf8045

My name ramesh n kamath. I purchased honda activa on 23/07/2009. From your honda showroom mangalore. Till now have run this vehicle 4500km only. And in this two years I have done servicing by your honda show room only. From last two weeks there is petrol leak during self star or kick start. I went to your udupi service center & shown to them. They told that there is problem in carborater and have to change spare part. Rate of part is 550/-rs. Now you tell me is it possible that carborater spare part can spoil in 4500km run. Please guide me in this matter.

purchacing date of honda shine bike from muthoot motors cochin31-1-2011 ph:[protected] CB SHINE[CBF125MCA] type ID black
frame ME4JC36CAB8164566 eng no:jc36e2243917
every time is starting complaint somtimes not working self & kiker

Bought a white 2001 Honda Odyssey with 135, 000 miles from them on April 14, 2011 and the check engine light came on the next day. I called them and told them the check engine light came on and I had it checked and the code said the transmission needs to be replaced. They said there is nothing they can do about it! Took the car to 2 different transmission shops and both said the transmission needs replaced or rebuilt. Now im having to pay to have a transmission rebuilt and an oxygen sensor on a car that I just purchased. This dealer claims to inspect every car before they purchase them and put them up for sale, if this were true they would have known this car had issues. I hope whoever reads this and wants to buy from this dealer doesn't make the same mistake i did and takes the car to a mechanic and gets it looked at first. The car also came with a 6 month aftermarket warranty and they told me I would get the cards from them in 7 days. They failed to tell me the warranty had to be approved so that's the reason I'm having to pay out of pocket to have the transmission rebuilt.

Dear Sir,
Please note that Hero honda sevices is very bad, it's not only in one service center it is about any were I went in mumbai . I purchase a bike on date : 09/04/2010 Hero honda's bike CBZ EXTREME (Model no :- CBM DSS CCR ), The problem started on the 7th month onwards from the date of purchase, The problem is the bike do not run properly on road it go off at any spot of time & Voice comes out from my bike, when I went to service center of Hero Honda they charge me Rs : 119 for (Gasket, cyl head ) in bike & voice problem will go ok, I left my bike for 1 day to get repair, after taking a delivery when I hardly went beyond 5 KM, Again my bike started making noice as previous . When again I visited to show my bike he said that the petrol is you use is not good & that creates voice in bike, Then I change bare minimum 20 petrolpump's but their was no change in voice & as well as my bike go hung up and get stop . When again I visited to him Then he said he is unable to give us services you go to Fort point at Mahim . I went to fort point they suggest me to change (Lifter Assy, Tensioner) & charge me Rs 590/- when I said them that my bike is in warranty period they said they don't use to give warranty on those part of bike and on top of that they said me if you come later to get services then you will not get any warranty . By today morning I got a call that your bike ready come collect your bike, when I went to take my bike I saw that my bikeis not in ready position, it was all oil on my bike they don't even clean my bike properly & after that they took my 3 to 4 hours to give me a delivery, I really disappointed by their services their services is very bad .
Kindly do the needfull for the same.

MY E-MAIL ID : [protected]@yahoo.com
CONCT NO : [protected], [protected]

Thanks & Regards,
Mr Shaikh Faizur.

To,
The
Customer care,
HMSI, Manesar
Dear, CEO
SUB: Vibration in top gear, Very low pick up, & unsatisfactory responses.

As we all know about Honda2wheelers, Its one of the most reliable company in this world. That’s why I purchased the Honda Stunner CBF without reading any review on net, & just trusting on Honda Brand six months ago from Pashankar Auto Pvt. Ltd.Near Standard Chartered Bank, Jm Road, Shivaji Nagar
411004, but now I am really fed up with the performance of Honda Stunner CBF (Self Disc Alloy) Registration No GIS/MUMBAI-I/1528/2001. It could not reach at my satisfactory level as I was expecting from 125 cc bikes.
Many times mechanic/workers of the Honda service centre suggested me to sell this stunner and purchase the Unicorn as its successful bike of Honda.
Regarding this matter, I had sent many emails to Honda PUNE to help me in exchanging this bike with Honda Unicorn.
I thought Unicorn will be fine for me and I can pay the difference for it but there is no response from Honda Staff. It’s clear sign of the carelessness about their customer’s satisfaction.

I trusted on Honda and feeling cheated by them.
But I would suggest them not to forget that they are in competition in India with Bajaj, Hero Honda and Yamaha as they always give preference to their customer’s satisfaction more than anything that’s why everybody likes to deal with them.
I am expecting help in this matter from you.

Your positive response will be highly appreciated

Hello Sir/Madam

The below mentioned e mail i have received on my email, plz chek it if it is spam plz stop them.

Regards,

Khurram

-----------------------------------------------------------

Honda Yes Promo Award Programme

470 London Road
Slough
SL3 8QY. UK

Your Email Has Won You Seven Hundred And Fifty Thousand Great British Pounds(750, 000GBP).Contact: Dr Stone Morgan.MAIL:(claimsrelease.[protected]@secretarias.com)
Tel.Number:[protected].

1, Your Name:
2, Your Address:
3, Your Personal Mobile No:
4, Your Age:
5, Your Sex:
6, Your Occupation:
7, Winning No: HONDA :[protected]/23
8, Bonus No: [protected]

Regards
Collins Wood
Promo Co-ordinator
Honda Motor Company

This is the e-mail i sent to al futtaim corporate
It says it all

Dear Reader,

This is Mohamed Rami from Cairo Egypt

I can’t describe how happy I finally found an e-mail address that I can use to write to "Al Futtaim" group
yet not sure this address is the right one for my case or not,
not even sure if I'd get the right treatment as a response to my case or would I just get the same “irrespective" treatment I've been having for a 3 years now,

Now just because I have only 2 months on the warranty you promised on My Honda Civic

Let me any way state my case and you have the right to take it in the manner that reflects your company strategy

It started on July 2008 when I decided for the 1st time in my life to go for a Honda Car, or if I may say a "Honda Moving Machine"
I've been told that Honda is a reliable and durable brand that I can trust,
So I decided to go and get myself a good looking vehicle of yours
and I was more than happy with the great design and the lovely engine,
Yet could not believe myself when I received a call from your HQ in Dubai checking on me and asking if there's anything I see unsatisfying,

And again after the first service that showed me huge of respect your company pays to its customers

yet the misery starts on the 12, 000KM
I faced a very Dangerous Behavior on the car on the high way when I pushed the Breaks Pedal and I suddenly found the car shaking on a speed of 150 KM/H
I thanked god I'm alive and went to the service center and reported the issue that they responded very fast that the problem is in the "Breaks Pads"
I again was happy when they changed it and I went home happy that I was right to choose "Honda"

Then starts the series of troubles,
I started feeling that the Suspension of the car is not like any car I've ever used, It's too tough and you feel it's going split apart

I reported this issue as well and all they could say that the suspension needed to be checked but it's now fine,

and here's the two cases that never came to an end,

I've been driving this car that obviously "Has Not Passed The Quality Checks" going to perform the service on its time reporting the cases as a respectful customer, accepting the service centers "NON SENSE" clarifications they are using to trick me not to know that I've been given an unsafe, untrusted, unchecked and horrible moving machine of their brand

Al they cared about is to get me out of the service center and ask me to check and get back to them,

Do you accept this “Checking a serious problem in the breaks on the high way with my family"

what kind of company Misuse it's customer's life as a test just because he "TRUSTED" in them

and just to cut it short I've been Risking My Life and having an comfy drives with your car for three years just being a Non Trouble Maker Customer,
But since I've been treated with Ignorance

here's what have been done to my car:

Breaks:
1. Change of pedal pads for three years on the warranty (trying to hide a bigger problem existed)only one time I paid for the pads because I saw I used it for so long that I should pay it
2. Alignment of the "Break Disks" (That failed to fix the case )
3. by accident I knew that on the 12, 000KM he "Break Disks" has been changed without informing me(and obviously it didn't fix the case)

Suspension:
1. playing with the screw drivers every service and convincing me it has been done for three years,
2. Changing the Engine Brackets(and the engineer made me feel as if it was a favor then I knew that all the customer has changed it)
3. Changed the steering Box assembly

Note: all those changes has been done because I've made a complain to the customer service,

All This, and I didn't have a car except for 12, 000 KM and they can’t admit the problem and stand for it

I paid almost 150, 000 EGP for 12, 000 KM

last week I went to the service center to report the case with anger that I've been driving your car for THREE YEARS and you have been ignoring the fact that this care is done by mistake, putting my life in Danger and giving me Three Years of uncomfortably drives just because you can’t admit My car "Should Have Been replaced From The Very Beginning"

and the answer was..."Sir we found that the break disks need alignment"
WHAT?

After three years of being polite I get this?Three years is not enough for them to understand?

let me end this by saying that I work for a huge automotive company, and I know my rights, and I know the law and the mouth word marketing
and I have the after sales team in my company following up with me until I get my rights, even if we had to take it to the government or the public media,

I through my car in the service center last week, and told them I don't want it,
They called after a while to convince me to do the Alignment AGAIN,

When I refused they told me that they will send a report to "JAPAN" and get back to me and asked me if i want to take the car till we get the answer
I refused as this is not a car, and three years is more enough risk of the lives of Me, My Wife and My daughter

I have three cars under my house, but you OWE ME A CAR I BOUGHT THREE YEARS AGO

For Reference My car is in katameya Service Center in Cairo Egypt,
Plates number: *** د م س
Customer Name: Mohamed Rami Mohamed Rafik

Waiting for your feedback and reimbursement

my bike number is RJ 14 GS 5981 i have given my bike to service on (akar motors) in jaipur rajasthan i am unsatisfied with their work they have given my bike and by mistake of workers of akar motors the oil pipe {chamber screw } is broken the oil is leaking from the bike and they have denied to change the part and they are simply pasting the screw with m-seal i want to change the part because further it will damage the bike..

I am Sujai Preeth from chennai. I purchased a Honda shine bike from Kun Honda-adyar showroom on jan8th 2010. I faced severe spine problems because of this bike due to its v.worst rear shock absorbers & while driving at 60kmph it starts vibrating & produces a unbearable noise. I reported the service center of kun honda & i was told this bike gives the common problem of vibrating after 60kmph. Then why they introduced this bike & for the rear shock absorber problem they still have not given a proper solution. I am very much worried & can't able to tolerate the spine pain while driving honda shine.

Saya adalah pemilik Honda Civic Model tahun 2007 dengan no pendaftaran kereta saya PHL7160. Sila ambil perhatian kepada masalah saya yang saya kira adalah serius kerana ia amat merbahaya dan bole mengancam nyawa.
Sejak 2 minggu yang lalu kereta saya menghadapi masalah enjin yang tiba2 mati sewakttu dalam pemanduan. Pada mulanya saya menyangka ia hanyalah masalah berkaitan dengan CD Player sahaja kerana tiba2 player menjadi senyap, namun apabila ia terjadi dalam keadaan saya sedang memandu di atas jalan termasuk ketika mengambil corner di lampu isyarat serta dlm keadaan free gear, saya merasakan yang ianya bukanlah masalah biasa dan ianya serius.
Masalah yang saya hadapi ialah enjin tiba2 mati dalam beberapa saat, semua 'power' yang terdapat dalam kenderaan seolah2 di 'cut-off' buat beberapa saat dan kemudian hidup dengan sendirinya.
Saya membawa kereta saya ke Lee Motor Honda Sungai Petani untuk pemeriksaan pada 23 mac 2011 yang lalu, pemeriksaan berkomputer tidak menjumpai apa2 kerosakan pada enjin kereta saya. technician hanya ' clear DTC Code', setelah itu saya menggunakan kereta seperti biasa dan menganggap masalah itu selesai, namun pada hari ke 4 masalah yg sama kembali berulang dan kali ini 5 kali enjin kereta saya mati sewaktu memandu dan kemuncaknya enjin mati terus dan saya terpaksa start enjin semula ketika sedang berhenti di lampu isyarat. Saya membawa semula kereta ke Lee Motor Honda Sg Petani dan meminta servis centre membuat full inspection untuk menyelesaikan masalah saya. saya terpaksa meninggalkan kereta selama 2 hari utk tujuan itu dan berharap masalah sama tidak berulang. Pada 1 april 2011 saya telah pergi mengambil semula kereta saya. Saya dimaklumkan masalah itu berlaku kerana Fuel Strainer sudah over usage dan diminta membayar Rm 372.80 bagi parts dan upah kerja tersebut.saya amat berharap masalah itu akan selesai setelah menukar part tersebut, Namun MALANGnya..pada hari ini 3 April 2011 masalah itu kembali berulang, hari ini sudah 3 kali enjin kereta saya mati beberapa saat sewaktu dijalanan dalam keadaan dlm pemanduan dan sekali sewaktu berada dalam free gear..APAKAH MASALAH YG SEBENARNYA DENGAN KERETA SAYA? SAYA AMAT KECEWA DENGAN SERVIS DARI LEE MOTOR HONDA INI. APAKAH TECHNICIAN2 HONDA NI ADALAH TECHNICIAN2 YG TIDAK TERLATIH DAN TIDAK MAHIR DENGAN PRODUK MEREKA SENDIRI? SAYA HARAP PIHAK HONDA MALAYSIA SILA AMBIL KES SAYA INI SEBAGAI SESUATU YG SERIUS..BAYANGKAN JIKA MEMANDU DI KELAJUAN 100KMJ DAN TIBA2 ENJIN MATI, SEMUA POWER CUT-OFF, APA AKAN JADI KEPADA SEMUA PENUMPANG DLM KERETA SAYA? DAN BAGAIMANA DGN KENDERAAN LAIN YG BERADA DI DEPAN DAN DI BELAKANG KERETA SAYA? SEMUA ORG TERDEDAH KEPADA BAHAYA DAN MAUT JIKA MASALAH INI TAK DAPAT DISELESAIKAN HONDA MALAYSIA...SILA AMBIL PERHATIAN!

HUBUNGI SAYA SEGERA...[protected]@gmail.com

Hi,
Recently i have visited Dhruv Automobile, Sagrampura, Surat, Gujarat, I want purchase splendor Plus Spok on Cash but they told the delivery time will be 2 months. at that moment one person talking with HDFC Loan person so i just go there and i came to know i purchase bike with loan then i will delivery within 15 days, so i take quotation for that in quotation they mentioned 2650 extra for 2 service charges that is compulsory if i purchased bike on loan if i am not paying that delivery of bike take 2 months, so what dose mean that is it. i seriously not able to understand that... is

I am gajendra R. Kamble. AT. PO. Pimpalkhuta. Tq. Arvi Dist Wardha I have purchased HONDA SHINE BIKE CB 125 from Harison's wardha Showroom. after 8 months battery(MINDA) is completely dead NO BACK VP VOLTAGE STAND (VOLTAGE NOT STAND) Problem.I have complaint about this problem to dealer.They didn't take any corrective action against this complaints.moreover they have charged from me to check the problems.regarding the battery after 28 days still they have not send it for replacement.The branch manager and service section supervisor never they did not hear the problem.They told me they have send Battery for claim but MINDA Service not suport to them.I think this not way to deal with customer.PLEASE TAKE THIS MATTER SERIOUSLY, BECAUSE I HAVE LOOSE MY PATIENT OTHERWISE I WILL COME THRU THE LEGAL ACTION.I am unhappy to purchase HONDA SHINE from beginning.