I called up Avoya Travel & inquired about a few cruises. They transferred me to an agent named Jay Ravede. I spoke to him throughout the day regarding a couple different cruises on Fri., Oct. 5, 2012. I decided on the one cruise, Carnival Splendor, & he gave me a price of $2, 100 to include everything (ins. for two-my husband & myself, taxes, & port charges) & that it would be a $200 deposit. I asked him to see if he could hold it till Sun., Oct. 7, 2012 because I wanted to show the specific cabin to my husband. He stated he would hold it. I asked him if he is not available & we have an emergency is there someone we would contact (a backup)? He stated yes I have an associate and didn't tell me the associate's name. I asked him to e-mail me some information regarding cruises in 2014 & he mentioned he would. He also mentioned he would call me on Saturday and touch base, & he never called me. I left him a message on Sun. & I needed to go over the possibility of a different cabin w/ the same category because according to him the hold was set to expire on Sun. I waited a few hours & still no call from Jay. So, I called the 800# & asked if he was there, & if he wasn't could I talk to his associate. They gave me a lady named, Ms. Cesario. I tried to explain the situation to her & she stated she would try to call & e-mail Jay. She e-mailed me stating she couldn't reach him & would let me know when she did. I then called her & she mentioned there was nothing on hold with Carnival. I asked could you match what he promised & she stated no. I then spoke to a manager who was able to connect me to Jay. I explained to Jay I left him a message & I was trying to reach him & he didn't call back. I also told him I never received the e-mail that he stated he was going to send me. I asked him for a confirmation number, & his response was I just woke up & did you ask for another agent because I don't see your information-your lead is not here. I explained no I didn't ask to switch agents, I asked to speak to your associate & they connected me to Ms. Cesario. He stated she is not my associate. He stated he will find out what is happening & get back to me. He never called me back. I got 2 other e-mails from someone else, his name was Alex. He mentioned I heard you were working with Jay & gave me his phone number. I later spoke to another manager who tried to connect me with a lady named Matty. I explained the situation to her & she said that cabin is $2, 234.88 & what Jay did by offering it to you at $2, 100 was illegal. I explained I did not know that. But, the price you are quoting me is exactly the same price as Carnival so why would I go with you & she stated because you could reach me at 7:50 pm on a Sunday night. I explained that Carnival is 24 hrs. a day. So, I won't be going with her. I also asked who I could report what Jay did to & she stated she would report it.
On Mon. I spoke to Judee Davis who is in corporate customer service and told her what happened. She asked me if I have any e-mails, etc. that I could e-mail to her of the amount, that the cabin would be on hold till Sun., & all the people I spoke to. I let her listen to a message on my voice mail. I forwarded her the e-mails from the different people. I explained I didn't get an e-mail from him and when I asked for a confirmation number he stated he just woke up & didn't I ask for another agent & that he can't see my information-my lead. She stated she would see what she could do with all the information. She got back to me the next day & stated there wasn't enough documentation, so she wouldn't be able to help me. I said well the very least you could do is make sure he is trained so that it doesn't happen to anyone else. Her response was there is a file & the appropriate dept. could access it & the appropriate action would be taken. When I asked who would look into it & what action would be taken, she stated it was confidential.
No one should have to go through this.