I am in the Navy. I opened an account with Navy Federal last month in order to apply for an auto loan and credit card. They denied me both, and suggested that I either make a direct deposit to my Navy Fed account or find a comaker who is related to me. I tried both and called every day to find out whether I was eligible for an auto loan. My brother-in-law cosigned with me on a Saturday with a male representative on the phone. The rep told us to check back on Monday and that I will be approved by the end of the day. My sister and I call back on Monday, both in the morning and evening, to find out that the male representative never sent any information out for me to be eligible for an auto loan. My brother-in-law, sister, and I are very upset because I have been waiting to be approved for an auto loan for a month. I need a car in a few weeks to attend classes off-base and can't keep relying on people to give me rides. We're also concerned about the information my brother-in-law gave out to the male employee. Will he be a victim of identity theft? We do not know for sure, but we do know that Navy Federal provides there customers with poor customer service.
Every time I stopped by the bank (at San Antonio, yes the brand-new one) or called, the employees usually seemed to be in an awful mood. They're almost as horrible as Armed Forces.
You are not going to be a victim of identity theft. You dialed the # for Navy Fed so u know for a fact u reached them. Their employees are monitored...they are not going to steal you info. They probably had a system error and it may have caused the application to not save. Just submit it again. Good luck.
Listen to me and listen to me good. I am not just some young buck giving you bad advice. In fact do yourself a favor and keep looking at all the complaints against Navy Federal Credit Union. They are up to no good. As far as loans go. If you are one day late, they will take money from your checking account and even savings account and pay towards that loan no matter what. They will charge you fees even after only one day late. I am telling you back out of the loan. Go to a small time bank in your area where you will be treated properly. I know about Navy Federal because they have done this to me and other people just like me. I am planning a lawsuit against them as soon as I get the information and documents I need.
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