Auto-Owners Insurance Company
reviews and complaints

[protected] policy number

I am writing to file a formal complaint against Auto Owners Insurance and Mr. John Ritenour from Insurance Office of America Inc. I purchased a homeowners insurance policy for my Georgia home, and Mr. Ritenour acted as the contact/producer/insurance writer for the policy. However, there has been a significant issue with the policy that needs urgent attention.

I approached Auto Owners Insurance and Mr. John Ritenour for a quote and subsequent purchase of homeowners insurance for my Georgia property. They assured me that the policy would meet all the necessary requirements for homeowners insurance in Georgia. Based on their representation, I proceeded with the purchase of the policy.

To my dismay, it later came to my attention that the policy did not include wind/hail insurance coverage, which is a crucial requirement for homeowners insurance in Georgia. This omission poses a substantial risk to me as a homeowner, as it exposes me to potential damages and financial loss in the event of wind or hail-related incidents.

I immediately contacted Auto Owners Insurance to rectify this issue. Unfortunately, my attempts to resolve the matter have been met with delays and unfulfilled promises of someone getting back to me. Despite my repeated calls and efforts to reach a resolution, the matter remains unresolved to date. Consequently, my mortgage company, Penny Mac, has placed a focus policy on my home due to the lack of wind/hail insurance coverage.

Given the severity of this situation and the disregard for the policy requirements, I believe it is essential to escalate this complaint to the appropriate authorities. Therefore, I kindly request that the National Association of Insurance Commissioners, Consumer Financial Protection Bureau, Better Business Bureau, and relevant online consumer complaint sites investigate this matter thoroughly.

Enclosed with this letter, please find supporting documentation, including the policy details, communication records, and evidence of the omission of wind/hail insurance coverage. These documents substantiate my complaint and highlight the urgent need for a resolution.

I respectfully request that the National Association of Insurance Commissioners, Consumer Financial Protection Bureau, Better Business Bureau, and the relevant online consumer complaint site take appropriate action to address this issue promptly. I anticipate a thorough investigation into the actions of Auto Owners Insurance and Mr. John Ritenour to ensure they are held accountable for their failure to provide the necessary coverage and adequately address my concerns.

I would appreciate your written acknowledgment of this complaint within [specify a reasonable timeframe, e.g., 10 business days]. Additionally, I request regular updates on the progress of the investigation and any steps taken to resolve the matter.

If necessary, I am prepared to provide further information or cooperate fully with any investigations conducted by the above-mentioned authorities or entities. I also reserve my right to seek legal advice and take additional steps to protect my rights as a policyholder if a satisfactory resolution is not achieved through these channels.

Thank you for your attention to this matter. I trust that the National Association of Insurance Commissioners, Consumer Financial Protection Bureau, Better Business Bureau, and the relevant online consumer complaint site will take swift and appropriate action to address this complaint and ensure a fair resolution.

On July 6, 2022, I filed 4 different claims on 2 homes that I own that are just blocks from each other. And 2 additional homes that I own in another part of town just blocks from each other. The first roofer filed the 4 claims. Then Auto Owners sent out the same adjuster that found no hail or wind damage at any of the houses. I had a second roofer come out to the first two homes and he found damage and I paid him $900. to repair the wind damage at the first house Claim number [protected]. On the second claim number [protected] that repair by the second company was $950. plus $1,372,28 for total of $2,322.28. This is quite a bit for two roof repairs that the carrier's adjuster says that they have no damage.

I requested a second inspection by a different adjuster for the next 2 properties, since the second roofer agreed with the first roofer that there was damage. The second carrier adjuster found no damage at one of the properties, claim number [protected]. A third roofer repaired that roof for $500. Again, a lot for a roof that the carriers adjuster says there is no damage.

But the carrier's adjuster did fine wind damage and loose shingles on that roof. claim number [protected]. That estimate was for $1,746.16 for wind damage loose shingles and repainting of the kitchen water marks. Less deductible of $1,000. check was for $746.16.

The actual roof repair to the third roofer was $2,200. plus $450 to the painter, for a total of $2,650. When I summited the two bills for the roof repair and the painter. the adjuster at the Newnan location said that the repairs were not covered. Because it was for loose shingles and loose boards. What do thing you're going to get in a windstorm damage claim. Tight shingles?

So too sum all this up, the first Auto Owners adjuster said that there was no damage are any of the houses. The second Auto Owner adjuster only found wind damage at one of the second two houses.

I paid $950. to the second roofer for the first house. I paid a total of $2322.28 at the second house that had no damage. I paid $600. for repair to the third house that Auto Owner's adjuster said there was no damage. And then I paid $2,650 at the fourth house that the Auto Owner adjuster said only had $1,746.16 worth of wind damage. Like the roofer told me, His price to repair the roof and make it watertight was $2.200. If the insurance adjuster could do it for $1,295.16 let him do the repair and warrantee his work.

My total out lay to two different roofers was $6,472.28 for roofs that Auto Owners denied the claims on. And they only want to pay $746.16 total.

What kind of a scam is Auto Owners trying to pull? Can you imagine the Hundreds of Thousands of dollars they would be able to save themselves. And the hundreds of policy holders they would be able to cheat. I personally think it's time for the insurance commissioner of Georgia to look into this.

My name is ZITH I. BONSETT and I am insured by Auto-Owners Insurance Company under policy [protected] (car insurance), attached is my latest insurance certificate. I had a car accident on July 2, 2022 as per the Claim Number (Claim #: [protected]). I received a Notice of Suspension with a penalty of $250 from BMV because AUTO-OWNERS fail to submit a copy of my insurance certificate. I am working and I need to drive to work, I am living in Scottsburg Indiana, and working at Blankenbaker, Louisville Kentucky. I have a suspended driver's license right now, how am I able to go to work?

According to BMV my insurance should submit it online or via mail and BMV will immediately remove the suspension and waive the charges. I offer if I can submit it myself, knowing how poor service I am getting from my insurance company. BMV says that only my insurance company can do it and it is just a 2mins job to submit online.

I called the company phone numbers, but no agent was available, ALL goes to voicemail. I choose each and every option provided on the menu but not a single soul picked up the phone. I tried every phone number and even called the billing department and tried transferring me, of course, the result was still the same, no one answered. Until the company closes for the day (for the week actually). I sent email to my agent and to the claim person, of course, I need to wait until next week. I even sent an email to the CEO, Mr. Jeffrey S. Tagsold, why am I not surprised that my email cannot be delivered? I hope this complaint registration form does something about it.

Thanks in advance.

Why can't your claims adjuster return phone calls. I have left two messages for the Branch manager, and he too does not return calls in 2 1/2 weeks. This claim has been going on Since December of 2021. It is now August 9, 2022. I have never seen such bad customer service. I am sure that not ever office is run a poorly as the Newnan Georgia office is.

My vehicle had hail damage from a storm on 5/19/22.

It took 2 weeks for an adjuster to come out.

The car has been at the repair shop since 7/13/22.

The owner of the repair shop has been trying to have someone contact her about the supplements required to repair the damage.

She calls daily with no reply.

I am paying for a rental car, now in the 2nd week of repair. I have called my claims rep leaving voicemails. The repair shop cannot finish the work until they have the money to continue the repairs.

How do I get someone to answer the phone?

I am very upset because this is costing me more money than I can afford due to the lack of communication from Auto Owner's to body shop.

Please have this taken care of today.

November 12th, 2021 my mother was driving my 2007 ford fusion with my 2 children in the car ages 13 and 12 she was at a red light in town and waiting for the green light when a 2007 red ford edge backed into her I was at work and she called and stated that the person responsible was going to get the car fixed and she had his number and insurance information at the time it was the wrong info and when calling law enforcement I couldn't get an accident report until Sunday afternoon because I was attempting to find a way back an forth to work, unsuccessful I have missed two weeks of work n I was not able to get to the right insurance company because everyone kept telling me I was in the wrong place finally I called my insurance company meantime I had attempted contqact with the accused and he was giving me a hard time and I was like listen this hasnt incovenvienced you however this ius causing a single mother to not be able to pay bills and im glad your father has a trucking company with plenty of cars for you to borrow I have no way back and forth and I cant even go to the store and for 2 wekks this went on when the right placa finally got my messgae and returned and this elizabethe alexander was rude and claimed she was getting conflicting statements because her client stated the father of the driver said it was nothing wrong with car when in fact I have not been abke to drive I have missed days at worj adn it has cost me over 400 in gas paying ppl to help me get to the store and my kids to school this has impacted us a great deal adn the comapany has made no attempt to make this any better nor were my children or I offered any thing other then the run aroud my daughter had to wuit cheer because she hurt her knee in accident and then they saisd theu would send me a packey in maul which never arrived and they stated they woufl reimburse for the car rental that I had to poay for and borrow so I wouldnt lose my hob I really dont understant what the deal is my car is total and the only thing they are offereing is 1580 something I am not gonna be able to retutrn the rental car on friday and have one day to look for a pievce of crap car that will break down on me tomorrow and I wont even be able to get to work they aspect me to accept this it has been totally out of contriol and they treat me as if I am at fault and wont return calls and send me nasty email and im done so I need help with this asap

I`ve been with Auto-owners for around 10 years, Had a Vandalism claim, spent hundred of dollars in testing, to prove damage, I have 44 years as a state Certified Mechanic, adjuster has no mechanics degrees, not an Engineer, not a Chemical degree, and has never seen the damaged parts, but has disputed all test reports to claim and deny claim, Has had a Cummins tech to down load ECM, I was present when it was done and we the Cummins tech and i Discussed the info found NO Evidence to claim machinal failure do to lack of oil, the test of injector supported that it had plenty of lubrication with normal wear. sense the injector is the last point that gets it`s oil off the Rockers that operate the valves. It took him 5 month of loss of income to Decide this, with the company losing over $50, 000. Dollars loss date 11/8/2020 claim # [protected] I have a complete file of pictures to support claim at your request Ph [protected]

I had an insurance policy through Auto Owner's Insurance Company. They robbed me on two different occasions!

The first time, I was involved in an accident, I had my SUV in four wheel drive when it happened and because of the abrupt stop, the teeth on the gear in my rear differential were sheered off at the base. I had a notarized and signed statement from three auto repair shops stating that this could have only happened from an auto accident because the insurance company decided it didn’t want to pay the $1000 repair which was for a used differential. (I wasn't even trying to get them to pay for a new one which was twice the price!) I took them to small claims court and they hired an attorney which hired a well-known sleaze-bag shop owner in town to testify that I was lying. They ran circles around me after the judge informed me that my letters were not admissible and that I should have had the witnesses there to testify...yeah thanks for telling me! Anyway, they didn’t have to pay for the differential because I lost. How much did they spend on their defense? After all, the attorney came 400 miles from Salt Lake City!

The other time they screwed me was when I added my suburban to my insurance policy. They quoted me a certain amount of money and when I received the bill, they had decided to triple the monthly premium. They had added the Suburban to the same account that my Blazer was on, (which I had paid the insurance policy in full for six months) so I reluctantly paid the first month for the Suburban and told them to take it off the policy, that I was insuring elsewhere. I ended up insuring it with USAA. (what a great company!)

About three months later, my wife was involved in a car accident with our Blazer. I contacted Auto Owner's to inform them of the accident and they told me that I no longer had an insurance policy with them. They decided to leave the Suburban on my insurance policy and that it had eaten up all the money I paid on the Blazer and then they cancel the insurance on both vehicles...all without saying a word to me! This company is all about taking your money and giving you absolutely nothing in return! Do NOT go with Auto Owners! They are crooks!