Complaint Rating:

ATT Uverse is nothing like what they build themselves out to be. To not bore anyone with excessive details, the installation process was a nightmare. They initially came out in January and said they needed to work on the line. Three months passed by and I never heard back. Finally fed up with DirecTV I decided to take the plunge, what a mistake!

The installation could not be completed on the initial visit. They had to give me a temporary phone saying that it would take 4 days to convert my old number. After 7 days, I called and no one could figure out why it had not converted. They created a new order; 4 days later and still nothing they dispatched a technician. The tech was solid and got on the phone and finally spoke to the right person. The conversion was done on the phone and could have been done on the first day.

I was happy with the service for the first three weeks. On Monday a few days before the 1st month anniversary, the TV's froze. There is no customer service after 6pm, of course, I get home after that time. I called the tech support and they had me try to reboot the boxes for the next hour. No luck, I had to wait for a technician (visit #2). The tech arrived 1:30 after I was promised. He mentioned that all we had to do was reboot the modem while all the boxes were disconnected. Voila! All seemed well, until of course, I got back home that night at 7pm. TV's were once again frozen. This time I took matters into my own hands and rebooted the modem. TV's came back to life. I called it in anyway. The tech support said that certain codes had been changed and now everything would be ok.

That brings me to tonight. I came home a little after 7 and once again all TV's frozen. AFter speaking to a Tier 2 support person and going through the same exercise, we are now at service visit #3. I've given Uverse until tomorrow. IF it does not get fixed, this will be the shortest lived experiment and ATT is going to have everything yanked, including my cell and work lines.

Buyer beware, ATT Uverse too good to be true.