Aspen Dental
Reviews and Complaints

I had put off going to the dentist for a while and when I saw the television commercial, I thought this is the place for me. I could not have been more wrong! I requested a top partial which meant pulling 5 of my existing teeth. In the process of the extractions, the dentist broke out a filling that had been in place over 15 yrs, and chipped my front tooth. The temporary partial did not fit. When I went back for adjustments, they told me to leave and come back in 30 minutes. Upon returning, the receptionist handed me the partial in a baggie of water! I went into the bathroom and it was worse than when I came. They attempted to adjust again without success. After 3 visits for fitting, one of the dental hygienists told me she hoped she didn't have to see me again! The comment was very adverse, not meaning she hoped they had fitted me correctly. So, my temporary partial has been sitting in water 4 months. I made an appt. for two fillings...one being the one knocked out by the dentist. Upon my arrival, they took me into the back and asked me what could they do for me today...really! I told them I had made an appointment for fillings on two teeth...one that the dentist needed to replace and to fix the chipped tooth that he caused by using the tooth as leverage for his extraction instrument. They told me it said I was there for a consultation...they do not have a clue what is going on! I am paying for a temp. partial that I cannot use, paying for fillings that they caused. I am due back this month for my permanent partial and I am telling them up front make NO back to back appointments after me as I am not leaving until the partial fits perfect. Aspen Dental is a SCAM! They bleed your insurance company for every dime they can get. DO NOT GO TO ASPEN DENTAL FOR ANYTHING OTHER THAN CLEANINGS OR MINOR FILLINGS. THEIR KNOWLEDGE OF ORAL CARE IS VERY LIMITED WHEN IT COMES TO DENTURES AND PARTIALS.

their treartment was un-ethical, and un-profesional and very poor office managenemt, They tourtured me ! loss 30 lbs body weight due to their un-professional treratment.. NEVER GO TO ASPEN, have already paid 2, 400 for my tourture treatment

I have sent a note to them, asking for a refund, they ignored that. I sent them another today listing the list of agencies I will engage in my effort to retaliate. I suggest you compain to the State Insurance Board for Fraud, The State Medical/Dental Ethics board for unprofessional conduct, the BBB (which is useless).
I have had great results with "Tom Martino - Troubleshooter" and the local TV action reporters. Now that I find this blog with more and more examples - we should start a class action suit in NY. Also contact the State Attorney General for misrepresentation. These folks are ripping off the working person.

All I can say is no1 I am upset with my husband for talking me into going there but I come from a family of lawyers and a judge... Trust me I will take no more abuse from them...because of them NEVER getting my bottom denture fitted right it has pushed the skin inside of my tooth, wich I kept because of their advise, completely down and now I have I sore the size of a pencil eraser... After they sent me to a peradontist he said it needed to be cut off and sent to OSU for a biopsy, he felt my lymph nodes and said he didn't like the looks of it... They refuse to do that...said they don't have that authority ... Then y send me there ... Then I received an automated call telling me that my appt is at the wrong time so when I called to verify they told me that they were busy and then when my appt is so I thanked her and told her to have a nice weekend and she hung up on me...like I was trash... Shame on them...out for justise Mollie Osborn.

April 21st 2012 I had my upper teeth removed and they inserted a healing plate (which after surgery the Dr said it was to big as I had more bone loss under my bridge than they anticipated. He said in a couple weeks he would take new impressions and make me a new healing plate ( However when they did impressions I asked if the lab would take in consideration the bridge I had and of course they would as their lab is wonderful).
Well after (6) weeks and no new healing plate that fits. I still cannot chew anything other than spaghettios and mush as the plate is too big my bite is incorrect. If I bite anything it flips out. I was in last week May 30th and the Dr said I had had (2) adjustments and anymore that he would charge me. Excuse me I have paid thousands of dollars up front and he wants to charge me to rig a plate that is too large. Now he says in (2) weeks he will put a hard liner in the plate that is too big what the heck good is this I still cannot eat or talk correctly and the adhesive works for diddly how mant times do I have to tell him it is too big this is Aspen Dentals fault and they will not remedy the situation and to threaten me I will have to pay more $$$$ this is what forced me to an attorney.. To add insult to injury he says what has it been(2) weeks no Doc it would be (6) weeks on June 2nd what the heck he can't even look at my chart.
They are really nice until they get your money yank out your teeth and leave you hanging. I have contacted an attorney and will turn him into the Dentist's Peer Review as this is no way to do business and now he says I will not get my permanent one until October how much more weight must I lose and embarassment to deal with (6) months worth?

These people are the worst. They charges me twice for a root canal that they started and could not finish. Left the tooth open and recommend that i go else where. I have been communicating with the managers from headquarter and still can not receive my refund. Aspen dental charged me a total of 1150.00 for a root canal that cost $631.00 as quoted on their invoice, added on extra treatment before bringing it it my attention. There is no words to describe this company, there just disgusting and running a business of scrams. If your reading this don't be a victim of Aspen dental, I am now dealing with the better business Bureau, this company needs to be strict guidelines.

I have had it with this company. I was just on hold for 40 minutes waiting to talk to someone about my aweful experience today. Finally hung up. I want a lawsuit on their ###. I was told I was taking up the doctors lunch time.

I went in last year because I had a "flipper" and couldn't stand the goo taste anymore and wanted a fixed tooth.I wanted the stud with the tooth, and ended up with a bridge.Now, that means instead of replacing the one tooth, they ground down two more teeth and put in the bridge.Then they told me that I would need the forth tooth ground down and capped to look like the bridge.So, needed one tooth, and ended up with four teeth being bridged and capped.A price difference of 3, 000!The one tooth would have cost me appox.3, 000 however the work they ended up doing cost me almost 6, 000!And now, one of the teeth the bridged is infected and I need a root canal done! I really feel that they should right this for free.My family says I should go there and yell in front of the clients waiting to get work done.They did offer me a free evaluation today, but that doesn't mean they will fix it, or do the work for free, like they should...If they don't, I'll put something on FB to warn all my friends and family about this place!

Wish i read this before i went there for work to be done, mine fit ok but they didnt put the teeth in the middle and they are off center . On both sides the teeth are so small it looks like they are missing.. Payed $7, 000.00 dollars . This was yesterday and I have to go back today. Like I said they fit ok but they look like they were made by the blind. I will post how they treat me when I get back.

I agree with billing for service that has not been done yet ! I've never heard of such crap! Would you pay for a surgery that
you didn't have done yet? Please! I'm very concerned with
the billing process -having little or nothing done and getting
billed for all the work! Its time to go higher and if I don't get some
answers in a couple of days I will

I've been a patient for about 5 years now. 3 weeks ago I made an appointment for a loose front crown. The office is about 45 minutes from my home. The dentist on duty told me to wait 2 weeks to make sure there wouldn't be any problems with infection and then come back to it permantly put back in. I went yesterday and got a whole different story from another dentist. He said the tooth needs to be removed and a bridge made. Now mind you, it's my front tooth and my insurance won't cover the bridge until April. After having the crown put back in, it fell out again. You never see the same dentist, it's always a problem, they want big money when you have insurance etc. I had a partial made for the bottom of my mouth that I've never been able to wear. The dentist told me to brush some rough toothpaste on it to wear it down in the spot where it was rubbing. I've delt with enough bs from this company and I'm tired of it. I can only go to certain dentists due to insurance so is this the treatment I should receive when it's paid for every month? I need to find a new dentist or sue these so-called denists. Aspen is a company where you are taught to be a dentist, then you move on. It's a RACKET!

I would like to describe my experience with both Aspen Dental Fort Wayne, IN offices.

It began in September 2010, when I went in for a cleaning, and to have a sensitive tooth fixed. After the examination, I was told I had a major cavity in the top right area of my teeth, and that the sensitivity I was complaining about wasn't exactly a cavity, but was merely a deep abrasion. Additionally, I needed to have a dental 'abridement' because of alleged gum deterioration, in addition to a typical cleaning.

The problems began after my fillings. The 'sensitivity issue' actually turned out to be a rather problematic issue, as it became a deeper fix, and they kept drilling to get to the root of the problem. Basically, the small abrasion in the front became a cavity that needed extensive fixing - not at all the 'surface issue' they claimed it would be. But they drilled their holes, and patched them up and I went home.

The next morning, I began have excruciating pain in the areas of the fillings. I called the doctor and complained of serious pain, and was given vicodin to use before I was asked to come back in, about 5 days later. In the meantime, the ilocalized pain subsided, and only medium sensitivity remained in the filled teeth, but I still had a general throbbing in my mouth. When I did get back to the follow up, I was told that they needed to scrape a bit of the filling off, which they did, but this did nothing to help.

About three weeks later, I was still experiencing severe sensitivity, but did nothing about it, other than to try purchasing Sensodyne toothpaste which helped for about 5 minutes.

Again, my teeth sensitivity had started becoming more and more of a problem, so I began taking ibuprofen to ease the pain in my teeth. My ibuprofen use gradually became problematic to the point where I was taking 3200 mg worth per day, and just before Thanksgiving, I'd started waking up in the middle of the night to extreme pain, eat more ibuprofen, and go back to sleep.

After Thanksgiving (at which I wasn't able to eat hot or cold foods) I went back to the original dentist at Aspen, and told her of my story. After only about 2 minutes of inspection, she said that she didn't know what was wrong, and that I might have TMD, and that the only thing I could do was to get the fillings done again. (Amazingly, there isn't much left of the original tooth that they 'worked' on)

I decided my best bet was to try another Aspen Dental location - maybe one with a more experienced dentist; so I went to another office across town. They took an x-ray of the area, and could find nothing wrong, so I was told I would need root canals as the only recourse of action to eliminate the pain. I pointed out that before my fillings, I had nothing even remotely close to this kind of pain in my mouth, and I was told something to the extent of "Well, the drilling might have caused a trauma to the tooth, necessitating a root canal." In other words, the doctor that gave the fillings screwed up the nerves in your mouth, and we aren't responsible for it.

Even more odd, was that while looking at the x-rays, they told me the original dentist noted that she did a filling on the tooth that was causing pain, but in actuality, she really just filled in the front of the tooth - the area that was sensitive. The filling they claimed they put in was one I'd gotten in high school! When asked about my options, it was either pull the teeth out, or spend 1000 dollars each for the root canal, plus the cost of the Orthodontic Surgeon (another $1000). Also, I'd asked about taking so much ibuprofen (I have been up to about 4000 mg of ibuprofen per day for over a month) and he told me that 4 pills, 4 times a day is ok. Since when is taking 3200 mg of Ibuprofen a day for two months OK?

I know that directive was irresponsible - the human liver cannot repeatedly take such abuse without long term damage. Fortunately, I had my liver tested in early September, and have those results available. I know that a follow-up liver test will show damage corresponding such medication intake.

At this point, I really have no options. The pain in my teeth wakes me up in the middle of the night, every night, and I'm constantly popping pills to attempt to help alleviate the throbbing in my teeth.

And maybe the icing on the cake is that the treatment costs they quoted me, that included insurance payments, was just a front - I've since gotten bills saying I have to pay an additional $200+.

I will be talking to a lawyer this week about Fraud and Malpractice against both dentists, and will be filing with the Better Business Bureau, as well as the District Attorney's office. If anyone knows of a class action lawsuit, COUNT ME IN.

Extremely dissatisfied in Indiana
jdeereguy@mac.com

I am so upset with Aspen Dental and am not happy that the Better Business Bureau gives them an A+ rating. Why hasn't anyone complained to them or have we? I am in the process of starting a complaint and may be taking them to court, even if it's only civil court. There should be a lawsuit for poor work and shady business practices regarding billing! Oh and if you use Care Credit, well it does say you don't have to pay the bill while in dispute. We'll see how that goes, as that's my next letter!
IF ANYONE KNOWS OF A LAWSUIT AGAINST ASPEN DENTAL COUNT ME IN!
drivewithgod@yahoo.com

Hi There...I found your web site very informative and helpful...As I too, am a victim of failed dental work which has/still causing me extensive treatments and surgeries because of this Dentist many mistakes. Other Dentist are shocked at the work he did and have commented it's nothing less than abuse.
I'm in the process of getting reimbursed for all the work needed to correct his mistakes and still need. I was told by this Dentist that they will reimburse me for all the work needed to correct everything. However, this was almost a year ago and I'm not so sure that it's as easy as that. I'm trying to find a sample letter to include with all my information supporting my claims (files and files). I've kept everything and have it ready to go. Now, I'm having trouble figuring out what to write as far as asking for the reimbursement. I'm at a stand still and not sure how to proceed. I am including a copy of the letter I sent to my ins co. which goes into great detail of the problems I've had and all the treatments, surgeries I've went through and still must go through.
I just now need to write a letter requesting the reimbursement and what ever is needed. I'm hoping you can steer me in the right direction, as to what I should write. Or even a sample letter would be great.
I've worked very hard at getting all the info and everything together to send but can't go any further until I get this other letter done. I would appreciate any help you could give me.
Thanks so much and have a fantastic day!
Sincerely,
Tammy* Hazen

I actually just googled 'Aspen Dental Lawsuit' out of curiousity because I have had the worst dental experience there. And you can definitely count me in on a lawsuit. I had a tooth break at the root and went there just because my dentist was closed on the weekend. Worst idea ever! I have spent the last 2-3 years having them put bridges on and have them fall out within months. When it was all said and done I am now missing my 4 front teeth! I am young and have perfect teeth, minus the butcher job they did. I have a bridge in now that looks nice, but they cemented it about 2 months ago...and like every time before I can move it.

The first bridge was loose for a while and I didn't know what it should feel like. I finally went to have it looked at, at another Aspen Dental location and the dentist said the bridge was horrible work and that the gap had damaged the exposed tooth. But he advised he did not want to touch it and I need to go back to the other location because I guess they bill seperately and did not want to fix the other dentists work. So basicly, " he did a horrible job, but go back to him, because we don't want to take the loss fixing it". Thanks!

I went back to the original dentist over and over again. Lost a crown he put in about a week before my wedding and lost an entire temporary bridge the actual day I was leaving for our honeymoon. I called and could barely talk without my teeth, had my bags all packed and was ready to go and they said, " can you come in tomorrow?"

The dentist did a bunch of work for free after the initial amount which was maybe like 5, 000.00. But still after paying 5, 000 I do not have secure front teeth! So that's not much of a bargain if you ask me. Since my front teeth were ruined I have basicly ghetto Aspen Dental Implants. They're two metal studs with a bridge. They dont screw on and feel secure like real implants. The only reason he did them was because he broke the last tooth 'stub' standing after he pulled off one of his crappy ill fitting bridges. If you can imaging cementing something on your front teeth. Leaving them there for 2 months, until one side starts to wiggle loose and then it gets pryed off and done all over again for a few years. There's no way teeth are going to survive that.

At any rate, I am STILL paying of my credit card bills from the butcher job and am trying to locate a REAL dentist because this 2 month old bridge is ready to fall out again!

I had them actually offer me a job as I was there all the time anyway and I actually considered it because the pay was much more than what I make, but when I had the regional manager interview me and tell me in a nutshell that they basicly look at people and try to judge whether the person can afford a "the works", I couldn't do it. I knew what she was implying, and that's why she also said that they don't like to hire customers. I guess I got 'the works'.

Aspen Dental is committed to providing all patients with exceptional service and care. Roberta, we sincerely apologize if your visit to our office was anything less. We want to do everything we can to address your concerns. I have forwarded your message to a member of our Patient Satisfaction team who will get back to you shortly. Roberta, we are committed to your total satisfaction and we look forward resolving any issues quickly and courteously. Thank you for letting Aspen Dental serve you.

Shading billing practices has been my experiance. Still trying to get them fixed.

I have to admit. I have visited 4 Aspen Dental offices. The one in West Warwick, Rhode Island was competent and I was satisfied. However, I switched to the Waterford, Ct dentist office because it was closer to my home and... it was a nightmare.

First, the office staff does NOT know what they are talking about when it comes to the billing, nor to how insurances work. I tried to complain to the main office... they said she was competent at her job. However, they fixed her errors because they knew I was right.

I then had suffered from one dentist who was putting in a temp. crown until the permanent one were to come in, and first he tried to numb the opposite side of my mouth.. actually did, then could not understand my state of panic that the crown placement was on the opposite side of my face.

This same dentist also left a gap between the temp. crown and my gum...which caused me severe pain for two weeks. I went back prior to my permanent crown coming in because I could not stand the pain any longer. They fixed it. When the permanent crown was placed... I have had sensitivity since them and that was 2 years ago.

The Waterford, Ct office also hurt my 13yo daughter. I think that they exaggerated her problems. They said a back tooth needed a crown because the filling was too deep and needed both a root canal and then a crown. I had deep fillings in the past WITHOUT the necessity of root canal nor a crown and these fillings lasted many years. Up to 15 to 20 years some of them.

Yet, they chose to drill it out to the point she had to have a root canal and temp. filling.

I then took her to the Framingham Massachusetts Aspen Dental to see the endodontist for the root canal. (Waterford CT has no on-call endodontist) I have to admit, he was great. However, things for my daughter went downhill from there. They filled the tooth after the root canal. IN two weeks time... her tooth broke and the METAL filling came out. They refilled it with the white composite filling and there has been NO further problem... but, the dentist should have known to use the white composite on a filling that large. The other dentist there said that the dentist that did it used the wrong material.

Convinced the second dentist was competent, I let them do other work that needed to be done... HOWEVER, I am now convinced MUCH of the work done was NOT necessary. I am also convinced that some of the fillings were manufactured for more money.

I used Unicorn financial and they too charged the fees to be done prior to the work being done. They charged a set amount and DID NOT show a regular tabulation of the account.

I mentioned this many times to the front desk girl, who did not comprehend English in the light she needed to, to print out the info I needed.

To make matters worse a crucial filling fell out today... more of their work and it was also a cosmetic issue, so it was an emergency. So, we had to call the Framingham, Ma office and they said they could not get us in today. But, they could get us an appointment at the Worchester, Ma office. We took the appt because it is closer to our home and it worked out.

This dentist was efficient and she did good work and quick work. I had NO problems with the billing people or the office staff. Maybe this Aspen office will be the one I can trust.

I liked the Framingham staff and had NO problems with the staff. However, I am now wondering what they did to my daughter.

I would like to be in on the class action lawsuit. I feel that the billing process is screwed up. I used to work for medical billing and it is similar. A lot of shady practice went on when I used Unicorn and they were able to charge all those fees and did not/would not provide consistent and complete documents showing what fees were taken out when and so on.

I also wonder if my daughter had things done to her dental health that should not have been done!

aspen dental have been over billing me countless times i had to go to their office to have them take, care of this matter only have them it has corrected . while my stay in hosptail icc united they lost my teeth the hosptail has sent a check to aspen dental back in sept.2007 here it is oct.2007. so if their are group of people who have class action law suite out there please add me to the list. a very pissed off person

Add me to the first class action suit against Aspen Dental. I got a quote for 3948.00 discounted to 2477.00 then covered by care credit 1471.00. When I looked at my statements from Delta dental to see what they were actually billing for I found out they were billing for a partial plate that was supposed to be covered in the 1471.00. I called and the salesperson says right, we are going to need MORE MONEY! I told her to take off the deep cleanings that she charged for and never even explained to me. She said there would be enough to cover the partial with that cancelled. I also received horrific care there too. The x-ray lady kept demanding , not asking, for me to move. The female doctor was all bizness. She did two fillings. One left me with a chipped tooth. She said nothing about it. I got home and felt it with my tongue. Then she did two extractions. I have had several extractions and these were the most painful I have ever felt. In pain for more than a week. I could not even wear the temporary denture they made. I next got a root canal and cap. That was done well by another Dr who filled in for the female dentist. The crown comes in and they put it in. The partial plate that I wear does not fit over the crown so the dentist wants to cut off the wires that hold my upper plate in place. I say whoa. Then I let her grind down some of the metal clips on these partial teeth. Now they do not fit over the crown so I have to use poli-grip on my upper and lower partial dentures. They said I would get a lower plate In January 2008. I am disgusted to the max. If you are a lawyer reading this call me [protected] By the way this was Aspen Dental in Monaca, Pa. at the Beaver Valley Mall

went there and Knew it was a big mistake. I got up out of the chair just before my root canal began and left. They never refunded my money. They told me I needed $7500.00 worth of Dental work. I thank God, I walked out before they raped me.

Where is the Department of health in all this. File with them and get these jerks licenses pulled!

I absolutely AGREE! DO NOT GO THERE! Unprofessional and unorganized doesn't even describe it!

I have had the same experience with this office in Hamden CT where the hygienist named Giovany told my entire family that we needed some fancy deep cleaning, even my 12 yr old daugher. When I asked if we could have just a regular cleaning, the office manager said, " NO..he would not do it because it would be unethical."
My regular dentist who was on vacation at that time, later told me that it was a just big scam that they tried, because none of us needed this fancy cleaning. Just for the info. each of this cleaning that they suggested was about $1400 vs $65 for the regular cleaning. Big time scam people, I am surprised that thay are still allowed to work. Stilling money from the sick and from the family with low income. Shame, DON'T GO THERE!

Ed

Maksim,

I want to apologize that a member of our patient satisfaction team has not yet reached out to you. I will follow up with them directly and ensure that someone contacts you as soon as possible.

Thank you for your patience, it is greatly appreciated.

Allie

Dear Allie at Aspen Dental,

Thank you for your concern. I have to be frank, your comment was posted 179 days ago, and I have not heard from your patient satisfation team. I know that Aspen Dental Corporate has my current contact information. I would be thrilled to hear from them or you.

Just an update, the one bridge that was redone twice by the Hamden office has now been compromised. I have consulted another dentist who informs me that it must have been cemented improperly. He also informed me that his office has a five-year guarantee on bridges and crowns. I have contacted the Hamden office, who again referred me to Aspen Dental corporate. I have also called the corporate office and am awaiting a phone call from the regional manager.

I would also add that the "major periodontal disease" requiring a $1000 treatment was non-existent one year later when I visited a dentist in Manhattan.

Hope to hear from you soon.

Aspen Dental is committed to providing all patients with exceptional service and care. Maksim, we sincerely apologize if your visit to our office was anything less. We want to do everything we can to address your concerns. I have forwarded your message to a member of our Patient Satisfaction team who will get back to you shortly. Maksim, we are committed to your total satisfaction and we look forward resolving any issues quickly and courteously. Thank you for letting Aspen Dental serve you.

I had a similar experience in the Farmington location. I was charged $190 without my knowledge, then when I called my insurance I was told that I was charged for work which should have been free. When I called the following day, I was told that I had signed a paperwork for the treatment I received, which I did not. They are a very unethical group and I wrote a complaint to their head office, which was said that it would be answered in two working days and was not. Weirdly enough when I started complaining at my job, the first two co-workers had horror stories of their own about Aspen Dental. because of my lack of research and not researching this dental office, I too fell victim of ASpen Dental.

I also had work done there...a couple fillings which have both fell out now (one of which I almost choked to death on!) and the tooth that they "fixed" also changed and became shrap cutting the inside of my mouth. Looking at all these comments I'm not even going to go back and see if they'll fix it!

What people need to realize, is that when you have dental insurance, the office that takes your plan has a 'deal' with the insurance company. It is called a, 'negotiated discount'.

That is the contract between the provider and the insurance company. Say, Aspen charges $200.00 for a cleaning...the negotiated discount with the insurance company is they will only cover $125.00, THEY CAN NOT BILL YOU FOR THE REST! IT IS AGAINST THE LAW TO DO SO!

I've caught Aspen trying to bill me for the difference a few times, and always caught them on it.

I now have a 700.00 credit with them, because I over paid, and the rest of my denture work is already paid for...

Do NOT let them tell you otherwise, you can even check with your insurance company, they will tell you the same thing

I am dealing with Aspen dental now on 08/24/2023 went in to get a tooth extracted it had broken from a terrible root canal. It really did not need to be saved it was a lower molar right bottom side. I told the dentist all I needed was an extraction he fear mongered me about my jaw appearance and told me I needed bone grafting and I never said that’s what I wanted they just did it? But then he was unable to even extract the tooth correctly and left pieces of it under the graft and flippilanty said if you have any problems come back? What? He didn’t even have the skill to extract the tooth. He said to me while trying I’m gonna cause more harm than good at this point so I’m gonna stop. WTF I’m so mad! I’m 52 and have had little work

Thus is complaint I sent to them have

Circa 2019...they are still scamming. I don't know how they are allowed to exist.

I sure wish my husband and I had read the reviews also. My husband previously had a set of dentures and they were accidentally broken. Therefore, I made him an appointment at Aspen dental because we had heard they do the care credit program and we did not have the money to pay upfront. The first visit went well, they did the wax molds etc.. signed him up for the 18 months interest free. The total amount was close to $2700.00. Needless to say they are very nice until they have your money then forget it, They are the biggest [censored] you ever want to meet. The receptionist with her 6 ft long eyelashes acts like she doesn't want to be there, My husband had an appointment for 8am on a Saturday morning, had the appointment card in hand. They say you are not in the computer so we will have to work you in(very rudely) after and hour and a half he gets seen, for them to tell him there is nothing wrong with his teeth, it is him . His teeth actually drop out of his mouth, they are too big, they are crooked. He has blisters on his gums, the bite is off. He is very dissatisfied with the teeth and the service from Aspen Dental in Griffin, Ga. Today he goes back to get an adjustment again because his bite is still off and he still has blisters in his mouth. Very rude staff again and Dr. Dawson proceeds to argue with my husband saying his mouth is crooked not his teeth. He attempts to explain to her that when he bites down his left side drops, she proceeds to say the exact opposite of what he is telling her. I assume she was tired of hearing him because she tells another staff member that he's done he can go.
So, Basically she dismisses my husband and his concerns about HIS mouth. As a professional that is very unorthodox. As a wife it PISSES me off, we pay good money for dental services and we should not be treated half [censored]. Now, As a Business you should rectify the situation, Have the dentist fix his teeth to where he is satisfied with them and we should receive a significant discount for this situation. If this is not handled within 24 hours I WILL contact an attorney as well as the Better Business Bureau. I look forward to your prompt reply.
You can contact me Melanie Garr @ [protected] or by email @ cwood754@yahoo.com

I am so sorry for your pain, but If you want someone to talk to please contact www.boycottaspendental.com
We at B.A.D. are here for our fellow Aspen Dental Victims. Aspen Dental
has injured many innocent victims, and they MUST be stopped. Join B.A.D. today as
you may be eligible for our Aspen Dental Victim fundraiser (Boycott Aspen Dental).

I have been trying to get set of dentures that would fit for almost two years and I still have not been successful. Aspen Dental have tried to get the upper and lower dentures to fit but when the upper would fit the lower would be off and vice versa. I spoke to my attorney about it and she suggested that I give them another chance, I went back and Aspen Dental tried to make a tray for another impression and I am still experiencing the same problem. I have tried to get my money back but have not been successful. I left the first set with them and now I have a second set that's just sitting in my bathroom on the sink. When I last spoke with the manager, she told me that they had tried everything as well as I had done everything and the only thing she could suggest was plastic surgery; And I said no. I tried to call her back to see if we could began the steps to getting my money but the clerk stated that the manager was with another patient. I asked her to have the manager call me but that never happen, please help!

Very unhappy.always in pain.don't smile.Though í was promised so much it all dantes after they got paid.after almost 10.000 dollars I wish í could show a different dentist Whats been done.I was charged twice for some procedure that was never done.went by the office many times they realized it was wrong.they said manager would call me its been almost 3 months and after many attempts by me reaching the so called manager í have never hurt from her.I financed the money to pay..being at my age and little to get by ill be paying for the rest of my life...for about ten thousand dollars that left me depressed.sad.in pain with an ugly smile.what í always loved the most was to smile to everyone.They're moto is we will give back your smile...confident Ryu...bull crap..liers they promised me my smile lebres me in tears...broken hearted in pain.thanks so much.

I had a pre-approved credit card from Aspen Dental in July 2007 when I first entered their office. The maximum was for $5500. After examination the total cost of all dental work would be about $8800. I also provided them with my dental insurance card. I signed an authorization which allowed Aspen to take the maximium of $5500 from my credit account as work was being done. After 3 visits, I really did not like the personnel there and canceled my future appointments / work. I received a bill from Apsen Dental via GE Bank and made a payment of $259.00. I then received a statement from my dental insurance that indicated the insurance had paid most for my initial appointments but a small amount was due from me. However, I kept receiving invoices from GE Bank for $259 payments. Apen Dental withdrew the entire $5500 credit max I had and placed it in their bank, having me pay the installments on work that was not going to be completed and Aspen billed my insurance for the same work! I have been threatened daily by phone calls from GE Bank as Aspen Dental refuses to return the money.

Called Aspen Dental for my daughter-in-law today. She provided them with my insurance card. She called 3 times to see where the claim was because she kept receiving a bill from them, and they said they submitted the claim to her Insurance, 3 times. She finally paid out of pocket to get them off her back. I called my insurance company today and was told that a payment was made to Aspen Dental on Nov 30, 2012. I called and spoke with Will the (Extremely RUDE and UNKNOWLEDGEABLE office manager). He stated that they had never submitted the claim to her insurance, but would submit today. (later in the conversation he stated maybe they did sumbit something but he wasn't there at the time, and they go through a lot of staff so its hard to follow up) I can see why people don't stay there with rude, arrogant people like WIll. I asked him to call her insurance company, because they stated that they had sent Aspen Dental a check back in November 30th. His comment is "We don't call insurance companies. It's not our job!" WHAT? This looks like Insurance Fraud to me. Just confirmed that they were paid and check was cashed by Aspen. Getting paid by and Insurance company and then harassing the client to pay and now they have full payment from both (double dipping, which is not legal). Next step complaint to Insurance Commissioner to report FRAUD.

My previous dentures were a good fit; however they were about 20 years old and 2 teeth had broken off and I was tired of super gluing them back in. So, I went to aspen Dental. The new teeth cause me to bite my inner mouth flesh, don't lineup top and bottom and suction is not as good as my previous dentures. I also had to wait an hour for them to bring in my new dentures the day I was to pick them up. It would have been longer if I had not gone back out to the receptionist and complained. The doctor had to leave a patient to come address my issues. I would think twice about going back to Aspen.

Went to have old dentures replaced with new set. Upper set was fitted well but the lower set forget about it. I went back and forth for over three months and at the last visit the Dentist said that they don't have control over the technicians that make up the dentures. Poor excuse for not being able to get a good fitting dentures. I have been wearing dentures for 45 years and this place was like going to a fast food place. The dentist tried to talk me not getting inserts into my lower jaw but I declined. I am still waiting for a refund on my lower set because they would not take another impression. I think they should be investigated.

I went to have work done on my mouth, and had some tooth s removed. they inserted me with immediate denture. and I have to wait 6 months. now they want to charge me $900.00 more.

I agree completely. Good complaint

I feel that Iwas scammed by aspen dental. They signed me up with a health card and charged over $2, 000.00 on this card on my first visit. Has been over 6 months and I still do not have dentures. I was their at aspen dental over 4 weeks ago and the dentures I tryed on did not fit my mouth. Aspen dental had taken three impression of my mouth and these dentures I tryed on were way off did not fit my mouth. I need my money back. I am still paying for these dentures through this credit card they had set up to get their money at one lump sum on my first visit.

I made appointment and was told they take my insurance. They went through the entire x-ray process before coming in to tell me that actually they don't take it.
I'm sure the point was thinking I would just go ahead with it. Now I'll have to get a whole another set of X-rays somewhere else. Not acceptable.

Apparently it's true, EVERYONE has periodontal disease and needs a deep cleaning. I had hoped that after all these years of terrible reviews they would have changed their procedures. They have not, I was REFUSED for a cleaning unless I paid $1000 for deep cleaning, and the price started at $1,500 in miraculously dropped to around 500 out of pocket. My insurance pays for one cleaning a year but not here it doesn't.
BEWARE. I will not contribute to a business with these practices.

I would amend this if it allowed, as they were professional and kind enough to share X-rays with another location, who was able to see me right away.

I have had my Dentures less than a year and already they have broke and had teeth fall out. Paid a lot of money and have a 9 year warranty and can't get past the first year. I have wore dentures for 25 years and have never had this much trouble

Suck! they nessed up appointment last weel i rescheduled in person hour before appointment they call and ask if i can come 30 minutes early so i showed up before ny appointment and no ine was there lights off door locked! will never go bavk they suck

I am not satisfied with the service at Aspen Dental. I went twice to have my partials adjusted . My mouth is very sore and gums are swollen. I can not go out in public with this look and pain.

I have been waiting on a refund for 77 dollars since May of 2023. The office mgr Kimber keeps telling me she is turning in tickets for my refund but still nothing. Please guide me to someone who can help with this issue. I’m at my wits end with this issue. It may sound like just 77 dollars to you guys but it is a lot to me. I want my money ASAP.

I tried for THREE DAYS to get my dental records transferred over, but no one answered the phone (who could help). They provided no help whatsoever and didn't seem to care. Especially Stefan, a manager who was very rude.

I had to pay for dental services upfront, my insurance company paid Aspen Dental so they were suppose to send me a refund which they refuse to do, all I get is the run around. The work was provided on 6/29/23, the insurance paid 7/19/23 in the amount of 467.60 on claim number [protected].

I had dental work done at aspen dental in october 2022 i did not receive a bill until january 2023. i payed my out of pocket and still have not received my permanent dentures due to the balance being owed the bill is outrageously high.

help.