Latest Reviews and Complaints
Payment confirmed without delivery on valentine's day (12/04/2017)
To my surprised, I'm not the only one to log a complaint against this company named Angel Florists (Singapore).
I had made a online purchase for Valentine's Flowers on the 12/04/2017 morning from the mentioned company website. Had made the online purchased in the morning about 9 plus, and only received the sms confirmation about 1 plus in the afternoon.
To make sure that the company actually received my order, i tried calling company. After tried calling from 12/04 to 13/04 over 60 over times, there was no one picking up the call at all!
I'm really getting pissed off even though i'm not a hot tempered person.
If Angel Florists is not able to take in so many orders, they should have put in the cut off date for the ordering. Answering/picking up customer call is only a basis thing to do!
In the end, 12/04/2017 had became a unhappy occasion for both my wife and me.
I really hope CASE will seriously look into this company business profile and terminate their business license!
3 AngelFlorist Complaints
How do customers rate AngelFlorist?
AngelFlorist’s earns a 3.7-star rating from 0 reviews and 3 complaints, showing that the majority of customers are satisfied with their floral arrangements and service.
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Late Delivery
I ordered a bouquet from AngelFlorist for my wife's birthday. I requested for delivery to be done before 12 pm( as I wanted the flowers to be delivered before I had lunch with her).
In the end, the order was delayed due to the bad traffic conditions, and the order arrived at 3 pm eventually, which is after the initially scheduled time. That was so disappointing.
As stated on their website, they promised refund for non satisfactory orders. Thus, I made a call to them, and they promised a refund, plus a complimentary free bouquet for my next order.
Although I was initially quite disappointed at their service, but I later felt that Angel Florist was at least true to it's words, and I was pleased with the follow up.
The complaint has been investigated and resolved to the customer’s satisfaction.
Fraud
This company is totally rubbish! I ordered their expensive flowers online to be delivered on Valentine's Day but they never delivered the flowers! They charged a premium for Valentine's Day and then disappeared! I called them at least 50 times today but nobody answered!
Get my money back! I will also contact The Straits Times.
Be Aware!
Their attitude really sucks! I finally got hold of them over the line and they were so cold, no apologies and just told me they would refund my money and it would take 5 days to process it. this is how they lose their business!
This company must be bankrupt!
The complaint has been investigated and resolved to the customer’s satisfaction.
They are nonsense, if shortage of man power why still take on order. They failed to deliver the flower to my wife and the Valentine's day is over. No one willing to pick up the calls nor reply my emails. Money gone.
WHITE flowers ordered for a funeral service turned out to be ORANGE with sparse stems.
fraudulent. DO NOT ORDER FROM THEM.
Angelflorist.com...I am 1 of their latest victim! Fast forward years later and they are still in operation!
What happen to the legal system here?
Ordered flowers for Mother's Day and it did NOT arrived given a 9-hour schedule. No calls! No apologies! Nothing! Credit card was charged instantly!
Btw I think the owner is a PRC...
I won't recommend this company to anyone, I have never put public complaint about anything. But this florist charged me a year after I ordered the flower. They said there were problem with the machine so they have never charged my credit card. But charge me after 16 months later without any notice, is very unprofessional. When I checked my bank statement there was this weird payment so I have to cancelled my card etc. after I submit transaction dispute to the bank this florist email me. This is very bad practice so please use other florists that are more professional and reliable in Singapore!
I'm surprised to see so many disgruntled people complaining about Angel Florist. I ordered flowers from them on Valentines day 2012, and the flowers arrived well before our already tight time frame. The customer service officer was professional and helpful, that was why my girlfriend managed to received the roses before flying off to Hong Kong. I would definitely order from them again for Valentines 2013.
same thing happened to me for valentines' day. my boyfriend booked for me a bouquet of flowers but it wasnt delivered and we tried calling them for the next 2 days but no one answered. when we got through, one filipino/malay man told us they were busy so they didnt answer any calls and was really rude telling me "GO AHEAD AND COMPLAIN US OR LODGE A POLICE REPORT, WE DONT CARE. OK. BYE BYE." then he hung up on u. really bad attitude.
I am shock to see the list of complaints but I will take it as a pinch of salt. I am not here to complaint but to compliment Angel Florist. I love their website which is classy, clean and no mambo jumbo. There is follow through on their delivery and to top it off, their personal touch of responding to email is unheard of. They add 'hospitality to their services i.e care. This is what makes a business successful.
I am sorry for you all out there that have had an unpleasant experience with Angel Florist. They must be good otherwise it wouldn't have offended or you could just get what you can get and move on to other supplier.
you may want to try an alternative florist, been using them and so far no problem. www.belmontflora.com
I received the money back on my credit card - but absolutely nothing near an apology. I would also like to point out that I have to cover the bank charges. If ANGEL FLORIST had just apologized and informed their customers that a mistake had happened people could have made alternative arrangements. But the fact the at no point did ANGEL FLORIST act in anyway near professional has annoyed me to such an extent that I continue to tell everyone I know to avoid this company and I really hope they go out of business
hi guys, i dont know any of you got the refund from Angel Florist or not, but I have not. Angel Florist has alreaady taken my money from my credit card issued bank. I called the bank, the officer told me that in order to have the bank to reverse this payment out, I have to fill up a complain form, then the bank will investigate. I have to pay some kind of charges for this investigation. This is very not fair. Angel Florist has cheated our money, I am thinking to report this matter to the police. This is Singapore, a company like ANGEL FLORIST cheated so many people, and yet they still standing tal in Singapore. What is this? Whoever intend to purchase flowers online, MUST NOT PURCHASE FROM ANGEL FLORIST. If you buy anything from them mean you are encouraging them to cheat morel
Is AngelFlorist Legit?
AngelFlorist earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for AngelFlorist. The company provides a physical address, phone number, and 2 emails, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
AngelFlorist has claimed the domain name for angelflorist.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Angelflorist.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Angelflorist.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Angelflorist.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
Angelflorist.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from AngelFlorist.
However ComplaintsBoard has detected that:
- A user on Complaintsboards.com notes that they were interested in purchasing a product from AngelFlorist, but after conducting a search on multiple review sites, they were unable to find any reviews or feedback. The user advises others to be wary of the company's lack of online presence and to consider alternative options.
- The website belonging to AngelFlorist has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
Overview of AngelFlorist complaint handling
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