The most trusted and popular consumer complaints website
Follow us
Connect With: Connect with Facebook Connect with Yahoo Connect with Google Connect with Twitter Connect with LinkedIn

Share with Others

Recently Discussed Complaints

1. (10 mins ago)
Knowledge Source
Scammers; Jon Giann and Dymphna Boholt
2. (1 hr 33 mins ago)
Mbi - Probiller.com
Charged me monthly for something I don’t know.
3. (1 hr 48 mins ago)
Fisher & Paykel DCS 5 burner stove
Defective stovetop and no way to get it repaired or replaced!
4. (2 hrs 4 mins ago)
Cash For Iphones
Awful Experience!!
5. (2 hrs 5 mins ago)
Associates in Opthalmology - Dr. Daniel Zimmer
Don't Let Dr. Dan Zimmer Near Your Eyes!

Consumer Tips & Tricks

Latest News & Stories

Latest Questions

American Furniture Warehouse Complaints & Reviews - Delivery policy at American Furniture Warehouse is entirely inflexible

American Furniture Warehouse Contacts & Informations

American Furniture Warehouse

Posted:    Pelto

Delivery policy at American Furniture Warehouse is entirely inflexible

Complaint Rating:  40 % with 10 votes
American Furniture Warehouse at Fillmore and I-25

We purchased a sectional and ottomans from American Furniture Warehouse and dealt with a foreign woman at the register. She did not tell us that the delivery window is set by the delivery dept. and is entirely inflexible. I explained that my husband works nights and would be home at 9 am on a particular day.. She agreeably set our delivery up and when I called re. the delivery window, they said it was 8am to 10:30 am. I explained the conflict and asked for either an afternoon window or to have delivery in the latter part of the stated window. They wouldn’t budge. After going back and forth, the man asked if I wanted to cancel my order and I chose to do so. I called the next day to assure that the purchase had been taken off my VISA. He said yes, all but the cancellation fee. I talked with his supervisor and although the employees don’t appear to understand the policy, he too, was entirely inflexible.
Comments United States Furniture
Share with others:  
Was the above complaint useful to you?    

Post your Comment

Please check text spelling before submitting a comment
Your attitude towards ComplaintAgree Neutral Disagree
Comment text
Attach photos (optional)


Things You Buy You Should Get Free

RSS Feed
Login close

Forgot your password?