The day before I traveled to China to adopt a special needs toddler, I called American Express to let them know I would be using their credit card SOLELY (and no other card) while in China for 15 days. (to earn miles, of course!) A week and a half later I tried to use my card, which had a very high credit limit, at my hotel in Guangzhou. The charge was denied and I was informed that I was over the limit by $300 ! Sure there was a mixup, I called AmEx, who told me they had LOWERED MY CREDIT LIMIT BY OVER $13, 000 WHILE ON MY TRIP!! My tears, pleas, requests for a supervisor were ignored, and I was simply told the exercised their right to do it and that my credit score had just gone down, maybe because I had charged over $5, 000 in plane tickets on their card.
So thanks, American Express for the baby gift. I will always remember my trip to China and how interesting you made it for me. And yeah, this is beside the point, but it felt especially cruel after the AmEx rep had just a week before thanked me for letting me know of the trip, added a note to my account, and wished me a wonderful trip, adding what a precious thing I was doing to help this child. |
