Complaint Rating:

On February 12, 2007, my mobile phone suddenly showed the message SIM card registration failed. I had started using this connection since November 2006.

I called up the customer service from a PCO, they told me to go to an Airtel Gallery. When I went there the next day (Tuesday Feb 13), they told me to come on Friday (Feb 16). On Feb 16 when I went to the gallery, they told that the prepaid systems are not working. Again I went on Feb 17, again their prepaid systems were not working and they could not help me out. Then I went on Feb 19. They issued me a new SIM card charging Rs 99/- and told me that within 48 hours my phone would start functioning. After 72 hours when it did not function, I went to their gallery again (Feb 22). I stood for 2 hours in their gallery but due to the long queue of customers, I could not get to them. Then I went again on Feb 26, and this time they told me that it will start functioning in 24 hours. It is more than 24 hours now and still I am with a disconnected phone connection - and I am in this situation since the past 16 days.

Now if this is not the country's worst service provider, then nothing else can be!!!