I am one of Airtel's most harassed & dissatisfied customer regarding my landline number 0120.4317863. I also have a DSL connection.
Briefly the case is as under:
1. In spite of my writing to Airtel on 22 Dec 06 (on receipt of their first inflated bill), and continued complaining for the last three months, Airtel did not take any action and the cross connections/inflated bills continued. A few of Airtel's reference numbers :5357771, 5367802,6934214, 6933930, 6871006, & 7149802.
2. I had informed Airtel that calls to mobile (local) to 9871375104 &
9868056108 were not made by us. That the first number belonged to a driver named 'Md Akhil Khan, pet name Rohit' and the second number belonged to 'Pradip Kumar & Satish Kumar'. That we do not know them & they do not know us. Airtel had also called them up & verified this.
3. I informed Airtel that:
i) on 12 Dec 06, 21 calls were made to these two numbers, some calls lasted for 16, 50, 54, 24 & 27 minutes.
ii) on 20 Dec 06, 13 calls were made to these numbers each lasting many minutes & one call lasted 56 minutes.
iii) on 27 Dec 06, 45 calls were made to these numbers, some calls lasted 25, 24, 30, 47, 27, & 23 minutes.
iv) on other days also calls lasted a long time.
v) these two numbers may have called back, but we may have said 'wrong number'.
vi) calls to these numbers had not been made from our flat.
vii) There may be other cross connections, we have not checked all numbers.
3. Airtel sent three of their engineers, from time to time, who visited our flat, checked the lines and confirmed that there was some mixing/cross connections in Airtel's exchange. They also said that they had rung up these two numbers and confirmed our findings.
4. Airtel's officers, in their email, said they were sorry and conveyed sincere apologies for the inconvenience caused to us.
5. Inspite of all this Airtel disconnected our lines three times, that too without any notice!
6. As late as 28 Dec 07, Airtel's Lokesh after consulting his boss, assured me that a revised bill is being sent, that I need not pay the old bills and that the line will not be disconnected. Yet the line was disconnected on 6 March 07!!
When I rang Lokesh on 7 March 07, he said the line will be connected within 10 minutes!
7. Sorry to say the line remains dead.
Pressurising me to pay inflated bills does not become a company of Airtel's standing & repute.
8. Sorry, Airtel can not make me pay for calls not made from our house.
9. As per my calculations, calls to these two numbers from 16 Nov 06 to 15 Jan 07 and from 17 Jan 07 to 15 Feb 07 , comes to Rs 4808.94 (including tax). To this add calls made to these numbers on 16 Jan 07.
10. I have again requested Airtel to send me a revised bill after deducting the above amount and I hope Airtel will also discount the rent for the period the line has been disconnected by them during the last three months.
11. I have also requested Airtel to connect my line, send a revised bill asap, change my pair, give me a new number to avoid cross-connections...
Do you think I hope for an early considered response from Airtel?
With regards,
Lt Gen S M Chadha (Retd) |
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