Complaint Rating:

I bought AirTel Pre-Paid phone, and it didn't get activated for three days, in spite of me calling everyday, and those folks offering an excuse that activation may take up to 24 hours (first day), 48 hours (second day) and 72 hours (third day). Then I finally went to the shop from where I had got the phone, got a contact to call from them, and my phone was active within thirty minutes.

Then I entered a Rs. 350- value card, and without using the phone, I found that merely Rs. 12- were remaining in my account. Called them up, and they said that I listened to songs for that much money. When I said that it was not so, they said they would investigate and get back to me within 48 hours. After not hearing, called them again, and got yet another excuse. Right now, they have been telling me that I made some obscene number of calls to KBC. Their other excuse is, you had called us about 5 minutes back, so your account is locked, and call after an hour, although the truth would be that that is the only time of the day I had called them.

Anyway, the bottom line is, these AirTel folks are cheats. They eat away about Rs. 200 - out of the Rs. 350 as some fixed charges, and eat away the remaining through other unfair means. Shame on AirTel.