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Airtel Complaints - Outgoing barred without a reason

Review all Airtel complaints

Airtel

Posted: 2006-12-11 by Tammanna Patil [send email]

Outgoing barred without a reason

Complaint Rating:

Re: Airtel

I have subscriber to your service one month back and my outgoing calls are bared due to exceed in my credit limit. As per my information my credit limit is 1000 and my usage was approx. 500 Rs. Without any previous information my outgoing calls are bared. When I have called the Call center four time and I have got junk answers from your executives.

When I have asked why my outgoings are bared without informing me I have got the answer twice we have made a call and twice I have got the answer that there was no calls made.

I have got the same answer when I have visited your Airel brand in Sahar mall. and they told me its our mistake and there was no calls made to inform you.

Since my credit limit is 1000 and my usage is 500 why the outgoing calls are bared without informing. Why there was no call/SMS from you to inform me about this.

I have asked the Airtel office sahar mall peoples to provide me the complaint number they told me that you will get the SMS with the complaint number, but unfortunately I have not received and details.

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India

Telecommunications

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Comments

522 days ago by Sunil Rao [send email]
I have been using the airtel prepaid service but such a big company having useless customer care I cant imagine. such a bad service i never had from other service provider. Without any notice they barred my number. How can they do this? Very poor service!

507 days ago by Dr Saurabh Kr Gupta [send email]

I would like to attract the attention of all the associated authorities regarding the atrocities of airtel. I m a surgeon and using airtel for one and a half years. For the last ten days they have deactivated my no. (outgoing calls barred ) without any reason. For this reason many of my patients are suffering. I have completed all the formalities still there is no response from any of the company's representatives. I have made several complaints without any fruitful results. I dont know that why company do not feel shame.

495 days ago by Ajay Kumar Kansal [send email]
I am an airtel customer for the last about 3.5 years. my customer care services have been barred about 2 years ago without any reasons. I have tried several times to get it restored but till today it has not been enabled. This is a valuable consumer right and its denial without any reason is a serious thing.

466 days ago by Gopal [send email]

Sub: Outgoing service is not working

I have complaint at customer care 3-4 times but every time he/she replay your mobile phone configuration is correct. Even they stopped customer care services of my mobile.

I had also gone at Airtel gallery, he replied there is some system error but he was not able to solve problem. After a day they cut about 90 rupees from my balance for some service (like hello tune of Airtel) that is not requested by me.

448 days ago by Anuj Sharma [send email]

I have a cooperate airtel connection for last six months , none of my bill payments are late . Mine Bill used to be above 1300 Rs. But on 3rd may 07, Airtel has stopped my outgoing calls / sms, as per airtel my credit limit is exceed to 1200 Rs . Airtel Costumer Exect has told me that she activate the outgoing with in 4 hours , but after waiting for more than 48 hrs . No outgoings services has activated yet.

Under this condition, Airtel left no option in front of me to leave this connection and to switch for any other services.

436 days ago by Harish Jani [send email]
My phone number was recharged on 13/05/2007 and shows a balance of 530 but inspite of that, whenever I dial, I am asked to recharge, customer care 123 also gives a similar answer.

435 days ago by Gaurav Wadhawan [send email]

I m from chandigarh. My mobile number is 9815864132. I m facing problem from last 10 days but not got solution yet. I have bought Airtel prepaid connection in current month but after 7 days Airtel has stopped my outgoing facility. According to them mine Id's proofs are not submitted properly. I have filled up form(id's proof) 3 times in Airtel office chandigarh, sec-8 c, madya marg. But According to them my id proofs has submitted but event that i not got outgoing facility on my phone. They are not taking any initiative. Very poor service...

425 days ago by Capt Manvendra Singh Rathore [send email]

Re: Airtel

Capt. Manvendra Singh Rathore (Retd.)
C – 11, Dera Colony, Near MCL Guest House
PO: Dera Colliery, Dist. : Angul (Orissa) – 759103

To Date : 28- May -07
The Circle Officer
Bharati Airtel Limited
Circle Office
C/653, Epari Plaza, 3rd Floor
Janpath, Kharvela Nagar, Unit- III
Bhubaneswar – 751 001

Sub : Repeated Delay in receipt of bill against Mobile Phone No. 9937249388
Ref. : a. My letter dated 03-April-07
b. Service request Ref. No. 12563525
c. Service request Ref. No. 12672188.

Dear Sir,
1. In reference to above, it is to apprise you that I did not receive bill for the month of April and have registered a complaint to this effect with your customer care. Vide above Ref. Nos.
2. On 26.05.07, all my outgoing calls over my cell phone were barred and made me helpless in terms of communication, that too without any fault of mine.
3. Till date I have not received duplicate copy of above mentioned bill despite registering complaint twice.
4. Also, I would mention here that same thing happened earlier for the month of Feb-07 and after intimating you regarding the complaint you had lifted restrictions on my calls and you also submitted your apologies vide your letter dated 04-Aprl.07. This time I feel much insulted by you for repeating same thing by barring my outgoing calls without any fault of mine.
5. In this connection, I would like to mention here that I would not take this repeated insult any more and would take shelter in proper court of law to uphold my honour.
6. By barring my outgoing calls, I have suffered enormous mental harassment as well as financial loss in my business.
7. I would request you that regarding this please intimate my fault for which I am being harassed repeatedly. Shortly you will be receiving formal notice regarding the same from my lawyer. Since I am being harassed repeatedly, I would take this case to its logical end. Sad part of whole episode is that, I would be going against a repute company like AIRTEL.

Your early intimation regarding my fault will save me from further mental agony.

I am sending you the fax of below mentioned enclosures :
a. My First complain Dtd. 03-Aprl.-07
b. Your apology letter Dtd. 04 - Aprl. – 07

Copy to, Yours truly,
Bharat Airetel Ltd.
Quatab Ambiance (at Qutab Minar)
Mehrauli Road CAPTAIN MANVENDRA SINGH RATHORE
New Delhi – 110 030

With a request to instruct your circle office Bhubaneswar to sort out the problem at the earliest.

420 days ago by Bhushan Kousadikar [send email]
I've take new Airtel Prepaid few days back which has been not working since last 3 days even after contacting the Customer care services it says there is some Technical problem no actions been taken. I'm really fed up with the service.

393 days ago by Neerja [send email]
Airtel Ltds has not provided me the discounts as per my mobile schemes. I have called the customer care center numerous times. Most of the times the call gets disconnected. Then I requested them to collect the bill from my residence and they didn't come to collect the same. And now my outgoing is barred.

383 days ago by Preethi [send email]
I am getting a wrong call from chandigarh airtel mobile number that he is working in airtel service center. Very rudely he is talking with me. His name was vicky. His mobile number is 9815186863.

310 days ago by Mrs Jolly R Varghese [send email]

I am a staff of MTNL having dolphin connections.

As per your offer I have taken new Airtel Prepaid connection on 12 Aug 2007. My Tel No is 9975005746.
Neither Dealer informed me regarding the deduction of amount as rental charges nor taken prior permission from me to deduct the amount form my account. Till so far you have deducted Rs20/- and Rs 30/- on various dates without asking me.

Subsequently I have contacted and given a complaint at your Gallery at Vasai Road. But till so far I have not received any proper reply from them. If they were told me prior I would not have taken such connection.
The charges hiding from the customer is an offense and can be treated as cheating to customer. Hence you are requested that please make an arrangement to refund the amount at the earliest.

269 days ago by Anup Sadhu [send email]
When I Call on any number " Network Busy" Call End this message display & my call end. What the Problem with Airtel?

92 days ago by Prabhakar Palatasingh [send email]

RESUME

PRABHAKAR PALATASINGH

Contact No.9937633278
E-mail-palatasingh_123@yahoo.co.in.

 OBJECTIVES:
 Planning for a bright future in your organization to fulfill my dreams and to enhance my analytical and creative skills in a growth oriented environment and to add value to the organization and my-self.

 EXPERIENCE :
 Working as a Customer Care Executive in Bharti Airtel, Bhubaneswar since 6 months.

 EDUCATION QUALIFICATION:
 Continue +3 commerce in distance course at Delhi University.
 Passed +2 commerce in Rayagada College, Rayagada, Orissa.
 Passed 10th class in Technical High School, Aska, Ganjam, Orissa.

 PROFESSIONAL:
 Call Center Management Training at Attitude, CRP Center, Bhubaneswar.

 COMPUTER SKILLS:
 Diploma in Computer Application.

 INTEREST AND HOBBIES:
 Making friends.
 Good public relation.
 Traveling

 PERSONAL PROFILE:
 Name : Prabhakar palatasingh.
 Fathers Name : Pradeep palatasingh.
 Date of Birth : 25th May 1987.
 Sex : Male.
 Marital Status : Unmarried.
 Languages Proficiency : English, Hindi, Oriya &Telugu.

PRESENT ADDRESS:

Prabhakar palatasingh.
 Sri Ganesh Hostel, Unit-4.
 Madhusudan nagar, Bhubaneswar
 Ph no-9937633278.

 PARMANET ADDRESS:
 Prabhakar palatasingh.
 At-Rayagada.Raith Colany, 4th Lane.
 Post-Rayagada.
 Dist-rayagada.
 State-Orissa.
 Ph no-9937633278.
06856-236695.

 DECLARATION:
 I do hereby declare that all the statements furnished above are to the best of my knowledge and belief and I am solely responsible for it if found false.

Date:
Place: Signature,

92 days ago by Prabhakar Palatasingh [send email]

I WANT TO JOIN AT EPARI IN A PARMANENT EXECUTIVE IN BHARATI. Working as a Customer Care Executive in Bharti Airtel, under MCL, Bhubaneswar since 6 months. THIS IS MY RESUME.RESUME

PRABHAKAR PALATASINGH

Contact No.9937633278
E-mail-palatasingh_123@yahoo.co.in.

 OBJECTIVES:
 Planning for a bright future in your organization to fulfill my dreams and to enhance my analytical and creative skills in a growth oriented environment and to add value to the organization and my-self.

 EXPERIENCE :
 Working as a Customer Care Executive in Bharti Airtel, Bhubaneswar since 6 months.

 EDUCATION QUALIFICATION:
 Continue +3 commerce in distance course at Delhi University.
 Passed +2 commerce in Rayagada College, Rayagada, Orissa.
 Passed 10th class in Technical High School, Aska, Ganjam, Orissa.

 PROFESSIONAL:
 Call Center Management Training at Attitude, CRP Center, Bhubaneswar.

 COMPUTER SKILLS:
 Diploma in Computer Application.

 INTEREST AND HOBBIES:
 Making friends.
 Good public relation.
 Traveling

 PERSONAL PROFILE:
 Name : Prabhakar palatasingh.
 Fathers Name : Pradeep palatasingh.
 Date of Birth : 25th May 1987.
 Sex : Male.
 Marital Status : Unmarried.
 Languages Proficiency : English, Hindi, Oriya &Telugu.

PRESENT ADDRESS:

Prabhakar palatasingh.
 Sri Ganesh Hostel, Unit-4.
 Madhusudan nagar, Bhubaneswar
 Ph no-9937633278.

 PARMANET ADDRESS:
 Prabhakar palatasingh.
 At-Rayagada.Raith Colany, 4th Lane.
 Post-Rayagada.
 Dist-rayagada.
 State-Orissa.
 Ph no-9937633278.
06856-236695.

 DECLARATION:
 I do hereby declare that all the statements furnished above are to the best of my knowledge and belief and I am solely responsible for it if found false.

Date:
Place: Signature,

84 days ago by Sona [send email]
Airtel has the most useless customer care.Iam regretting purchasing Airtel sim card.They have barred my outgoing calls for the last 20 days and all requests to customer care are falling on deaf ears. NEVER EVER USE AIRTEL

2 days ago by Amit Kapila [send email]