logo
The most trusted and popular consumer complaints website
Follow us
Connect With: Connect with Facebook Connect with Yahoo Connect with Google Connect with Twitter Connect with LinkedIn

Share with Others

Recently Discussed Complaints

1. (0 mins ago)
AutoZone
company workers
2. (1 mins ago)
4over.com
Horrible Attitude - Bad Treatment
3. (2 mins ago)
DIAMONDS BY DINO
FALSE EDVERTISING / PRODUCT ISSUES / FRAUD
4. (2 mins ago)
THE LOOSE DIAMOND INC
PRODUCT ISSUES/ FALSE ADVERTISING/FRAUD
5. (2 mins ago)
BLUE APPLE DIAMOND
FALSE ADVERTISING, FRAUD

Consumer Tips & Tricks

Latest News & Stories

Latest Questions

Air France Complaints & Reviews - Don't expect customer service

Air France Contacts & Informations

Air France

Posted:    tonyNYC

Don't expect customer service

Complaint Rating:  100 % with 1 votes
Contact information:
Air France
United States
I'm writing this complaint to let people know that the customer service is Air France is absolutely nonexistent. You are essentially dealing with operators that only care about take your order, not assisting you.
I purchase 2 tickets New York/Paris for May 2009. I need to change one to leave one week earlier and was told that it would cost me $250 penalty plus $300 for the fair increase. So far, nothing surprising, all company do the same. So I looked for a cheap way to leave earlier and found another Air France ticket for $400 (about a $200 saving for me). I intended on leaving using that new ticket to leave earlier, have a no show on the departure date of my initial ticket and still use the return date of my initial ticket. Everybody wins. I save myself $200, I get the dates I want and Air France collects an extra $400 (minus airport taxes of course).
When I called customer service to warn them of the no show on my initial departure date but still validate that my return date I was told that the entire ticket would be canceled. No matter what. I insisted on the fact that I was ready to spend an extra $400 with Air France, but that did not make any different to the operator nor his manager.
So to sum up: Air France would rather lose $400 and my business rather than try to accommodate my needs. Am I the only one absolutely stunt by their lack of business focus?
Comments United States Airlines
Share with others:  
Was the above complaint useful to you?    

Post your Comment

Please check text spelling before submitting a comment
Your attitude towards ComplaintAgree Neutral Disagree
Comment text
Attach photos (optional)

Videos

Protect Yourself from Cell Phone Spying

Latest Groups

Today's Mess-Up Photo


RSS Feed
bdomains.com
 
loading
     
 
Login close
Email:
Password:

Forgot your password?