Yes. AIRASIA has the most indirect online booking system in the world. They are 'con artists' and have programmed their system thoroughly so that consumers would overlooked the little things that may be too late to be fixed later. If not, too much of a hassle and eventually people will let go of the case regretfully. This is where the dirty happens and it's not like it affects 1-10 person a day but millions worldwide. Can you imagine how much they freeload money in effortlessly without having anyone to monitor the system? Brilliant.
So I've paid for 20kg baggage forr one way Singapore to Kota Kinabalu at 22SGD. After I have made payment for the booking, I've decided to add-on seats for two at 8SGD in total using 'Manage Add On's' on their Air Asia mobile app. Chosed my seats and clicked next on the app to make further payment, and it showed there a total of 0SGD. Zero Singapore Dollars. Click confirm and nothing happened. No page asking me to fill in my CC details for payment. Checked my bank account and payment went through for the flight fees and 20kg baggage fee. Did not receive the pdf itinerary though, but there is an email with a brief booking info and a statement that they will email the itinerary AND payment receipt later. Made payment on 25th Nov 14, received pdf statement today 6th Dec 14. They took out the baggage fee I paid for. NO BAGGAGE FEE in but the add-on seats were stated in at 8SGD for two person and a SPOILAGE FEE of 14SGD!! Which is the balance for the baggage fee I paid for. I paid 22SGD for 20kg baggage fee but they decided to take it as 'cancellation' for some reason and replaced it with the seats fee instead. Bloody hell, I wanted to ADD-ON money for the seats at the first place, add-on extra money on top of what I have paid for but no, they seemed to have programmed their Air Asia app in such a way that made me thought that hey, maybe this is a promo that's why the seats were priced at zero singapore dollars after choosing the preferred seats. Now, I've read what spoilage fees mean and it looks like I may not be able to have a refund, cause apparently, for Air Asia, I 'voluntarily' cancelled the baggage fee and want seats instead, even if I have paid 22SGD, Air Asia thought that I want them to 'keep the change'. It's like they're taking what Ive paid for add-on as a voucher 22SGD, and any thing else you wanna buy, you either add money or lose whatever you have if you choose to redeem anything lesser than 22GSD. When the real story was, I wanted to PAY MORE for seats on top of what I have paid for! In this case as of now, my position as a customer is leaning towards having no choice but to pay 22SGD more for 20kg baggage when initially what I have paid for at the begunning but AA technically made it turned to nothing but 14SGD worth of spoilage fee + 2 paid seats on the itinerary which is emailed weeks after the day I made payment and booking! I really feel like I've been robbed right under my nose.
WHAT DOES AIR ASIA GOT TO LOSE FROM CUSTOMERS WANTING TO PAY MORE AFTER? What is the use of 'manage add ons' then???
My advice is to always gather any proof you can when making any bookings with AIr Asia online. Screenshot etc. In case anything happens, at least you have something to show when you need to. Be alert when it comes to your money and Air Asia, cause we still need to use them for their cheap rates. Like it or not. They are the cheapest to get around and a cunning one. Someday, Air Asia will be in the headlines and those affected by their scams will walk away feeling justified.