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A&E Factory Service


terrible customer service

Complaint Rating:  80 % with 5 votes
80% 5
Contact information:
a&e factory service
St. Louis, Missouri
United States
I was directed to a&e by my home protection policy when my built-in Whirlpool oven ceased to work. Two weeks later I still don't have a working oven (and I DO have 4 children), I have two incorrect parts from Whirlpool and I have been told that I will not be able to use the self-clean function ever again. From the first visit the technician was telling me that it would be repaired faster if my husband could install the part once it arrived (after I had paid my $100 deductible). When the second incorrect part arrived on a Friday, a&e's call center person was rude, told me there was nothing she could do except to ask me to call back tomorrow, and offered to give me Whirlpool's number so that I could order a part myself! All this for $100! It was, quite simply one of the worst customer service experiences I have had (trumped only by AT&T-worst service of all time). Whatever you do: do not call a&e factory service. If you have a home protection policy and they direct you there ask for another vendor and refuse to use this "service."
Complaint comments Comments Complaint country United States Complaint category Appliances
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 8th of Aug, 2008 by    0 Votes
On Aug 8, 2008, I was scheduled to have my refrigerator repaired by A& E Factory Service. I was given a 4 hour window. I explained that I was out of state and needed to arrange to have someone at my house and would appreciate them adhering to the time window. On the morning of the scheduled service I called to make sure I was scheduled. Later I received a call from the technician saying he would arrive between approximately between 10:30 & 10:45. When no one had arrived by 12:30 I called customer service. I was told that unfortunately they didn't get to me today and I could schedule another 4 hr window. I asked to speak to a supervisory. The supervisor said that was incorrect and that I was still on the list. I later received a call from a different technician saying that I had been added to his list, but that he didn't know when he would be able to get to my house. What awful customer service. I have registered a formal complaint with Kitchen Aid (they made the referral to A&E) and A&E. I am looking for another replair company.

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