Complaint Rating:

Company information:
Whirlpool India
India
www.whirlpoolindia.com

I had purchased a fully automatic washing machine in Y2005 from the said company at Baroda, Gujarat. I have always noted that the after sales service of this company is PATHETIC!!! I had recently lodged a complaint on 17/Nov'07 regarding the machine not working and called up the online service call number to be logged onto a customer service representative (CSR). The CSR categorically took my complaint and assured of an engineer visiting my residence in 48 hrs after 1900 hrs (the time I indicated as the preferred one!!) since my home would be locked during the daytime. After 48 hrs I called up again on not seeing any engineer visiting me and got logged onto another CSR to whom I gave the complaint number, however had to explain all details like name, location, machine, problem etc... again and she assured a 24 hrs response time.

Needless to say this saga has continued until today (21/nov) and when I called up the service station now and got a NEW CSR (as usual!!) I was informed that the engineer came by MISTAKE at 1400 hrs instead of the 1900 hrs that I had specifically indicated (There was however no evidence at my residence that the said engineer had actually come!! I even checked up with my building security). Now the CSR asked me to lodge a NEW complaint and I had to relentlessly provide all details again. The response I get was amazing, the CSR said "Your complaint would be attended in 48 hrs".
It is true that a company's reputation can be judged by the service it offers it's customers once the product is sold to them. I would strongly recommend people reading this note, pl not to buy any WHIRLPOOL goods. Now I realize that the name of the company is actually symbolic of where their customers would land up if they avail "after sales service"!!!