Complaint Rating:

Company information:
Lifetime Fitness
Skokie, Illinois
United States

Be aware that Lifetime Fitness require members to notify submit a written notice 30 day in advance in order to cancel membership. Their position is "we have your credit card number, we have your signature (they obviously did not stress this line in the membership agreement), we will rob you of your next month fees because we can.

I talked with the club manager and a few customer service reps, they were all polite and agreed that "yes, we will charge you because we can, this is our policy". Think about it, they were telling me that they were going to steal my money simply because they had my credit card number and they ddin't even understand that they should be ashamed of themselves.