ClockParts.com
reviews and complaints

I gotta say, I stumbled upon ClockParts.com and was pretty impressed with the videos they had on their website. They were super helpful in figuring out which parts I needed for my clock project. But let me tell you, right after I hit that "checkout" button, I saw a little message on the side that said "All Sales Final." That kinda made me nervous, you know? What if I got the wrong parts or something?

And then, to top it off, they charged me $10.95 for shipping on a tiny little quartz movement that couldn't weigh more than a couple of ounces. I mean, come on, they're shipping it via USPS, so you know they're making a pretty penny on that shipping cost.

I tried to reach out to them to see if I could get a refund or something, but I haven't heard back from them. It's a real shame, because I was pretty excited about my clock project, but now I'm feeling pretty let down. I wish I had gone somewhere else to get my clock parts.

I recently made a purchase from ClockParts.com, hoping to support American manufacturers by buying a "made in USA" electric motor. Although the price was higher than the competition, I was willing to pay extra for the quality and patriotism. However, I was disappointed to find that the motor did not work at all. No movement, no sound, nothing. I immediately reached out to the company via email, but received no response. I tried again a few days later, and still no reply. Frustrated, I sent a third email, but got the same result.

Feeling helpless, I decided to call the 800 number listed on the website. To my dismay, the recording instructed me to email them and wait for a response within a few hours. Several days went by with no resolution, and I eventually had to report the issue to my credit card company. I am still waiting for a response from ClockParts.com, and hope that my credit card company can help me get my money back.

Overall, I would advise others to avoid this company. While I appreciate their commitment to American-made products, their lack of customer service and faulty merchandise make them a poor choice for consumers.

I recently purchased a battery motor from ClockParts.com and I am happy to report that it is now working in my clock. However, I encountered some issues with the hands that I had on hand. Unfortunately, they did not work with the motor and so I decided to order hands from Clock Parts. The hands arrived promptly, but to my dismay, they were too big for my clock. Although they could be cut down, they were still too big for my liking.

I searched high and low for a phone number to contact the company, but to no avail. I was left with no choice but to send two emails to their customer service team. Unfortunately, I did not receive a response from them. I was disappointed with the lack of customer service provided by ClockParts.com.

After some time, I finally found the perfect hands to work with the motor on Amazon. I was thrilled to finally get my clock working again. The hands I purchased on Amazon were also half the price of the ones on Clock Parts that were put in the trash.

Overall, I am satisfied with the battery motor I purchased from ClockParts.com, but I was disappointed with their customer service and the hands that I ordered from them. I hope that they can improve their customer service in the future and provide better quality products.

I bought a new pendulum clock movement from ClockParts.com and it arrived in good condition. The movement fit perfectly with my clock face, but I had some trouble with the wall hang mount that I purchased separately. Unfortunately, the mount was poorly designed and caused the pendulum to be pinned to the wall by the clock mechanism/hanger, preventing it from moving properly.

I reached out to tech support for help and after a few phone calls, they suggested that I shim the clock mechanism so that it would be the same thickness as the wall hanger. I was a bit disappointed that this was the only solution they could offer, but I decided to give it a try. To my surprise, it actually worked and my clock was finally hanging correctly.

Overall, I have mixed feelings about my experience with ClockParts.com. While the replacement movement was good, the wall hang mount was a letdown. However, I appreciate the help I received from tech support and the fact that they were able to offer a solution. It's also worth noting that all sales are final, so it's important to choose your vendor carefully.

If you're in the market for clock parts, I would suggest doing some research and considering other options before making a purchase from ClockParts.com. While they have some good products, the wall hang mount issue left a bad taste in my mouth.

I recently bought an electric movement from ClockParts.com and boy, was I disappointed. The shipping cost was way too high for just one movement, and it ended up costing me almost $50. When I received the package, I was excited to get started on my clock project, but unfortunately, the movement was dead on arrival. I tried to contact the company almost every day for two weeks, but to no avail. I even tried calling their direct numbers, but all I got was voicemail that was never returned.

After six weeks of trying to get in touch with them, I finally gave up. It's frustrating that they don't seem to care about their customers. I mean, why bother having a "Contact Us" messenger on their website if they're just going to ignore messages sent through it? It's like they don't even want to hear from their customers.

The only good things I can say about ClockParts.com is that the shipping was fairly fast and the package was packed well. But those are small consolations when you're left with a dead movement and no way to get in touch with the company to get a replacement.

In conclusion, I would not recommend ClockParts.com to anyone. Their customer service is terrible, and they don't seem to care about their customers at all. Save yourself the hassle and find a different company to buy your clock parts from.

I recently made a purchase from ClockParts.com and unfortunately, I received the wrong clock. I tried emailing them several times but didn't receive any response. I was starting to get frustrated until I finally spoke to a guy named Javier. He was very helpful and acknowledged the error. He promised to contact the shipping department and have the correct clock shipped to me. I was relieved to hear that and he even gave me his personal cell phone number in case I had any further issues.

However, two weeks went by and I still didn't receive the correct clock. I tried calling Javier's number but it went straight to voicemail. I kept trying for over two weeks until I finally connected with him again. He apologized for the delay and promised to have the shipping department send me the correct clock as soon as possible. Unfortunately, another two weeks went by and I still didn't receive the clock. I tried contacting Javier again but had no luck.

I purchased this clock for a parochial school and it cost me $53.00. I am very disappointed with the service I received from ClockParts.com. I plan to leave an unfavorable review on the California BBC and any other rating website I can find. It's frustrating to spend money on a product and not receive it, especially when it's for a school. I hope ClockParts.com can improve their customer service in the future.

I recently had an experience with ClockParts.com that left me feeling quite disappointed. I thought I had found the perfect clock - one that was electrical with a back-up battery and an auto-time changer. I placed my order and eagerly awaited its arrival. However, when the clock arrived, it was not what I had ordered at all. I was quite frustrated, but I decided to reach out to the company via email to see if they could help me out.

Unfortunately, this turned out to be a mistake. It quickly became clear that there was no other way to contact the company, which should have been my first clue that something was amiss. They did respond to my email, but their solution was less than satisfactory. They sent me another clock, but instructed me not to return the first clock yet. When the second clock arrived, I was dismayed to find that it was the exact same erroneous model as the first clock, only in different colors.

I reached out to the company again, hoping that they would be able to help me out. They advised me that their shipping department would send me a shipping label so that I could return the clocks. However, I never received the label, and I never heard back from the company again. I was left with two cheap plastic clocks that were worth no more than $5 each. To make matters worse, one of the clocks was broken when it arrived.

I want to warn others about my experience with ClockParts.com. Their products are incredibly cheap and not at all what they advertise. They can't even hold up to shipping! I wish I could show you a picture of the second clock with the second-hand broken off, but I've already packed both clocks in their boxes. I would advise anyone considering purchasing from this company to think twice. Don't make the same mistake I did.

I had a bit of a rough experience with ClockParts.com when I needed a replacement mechanism for my Howard Miller clock. I followed their video instructions and took the necessary measurements, but when I tried to call the company for further assistance, all I got was a message telling me to watch the video again. When the clock parts arrived, I was disappointed to see that they were stamped with the Meade brand from China, which was not what I was expecting based on their promotional material. If I wanted Chinese parts, I could have easily found them on Amazon for a much cheaper price.

Despite my disappointment, I decided to install the parts anyway. However, I quickly realized that the hands from my original clock were not compatible with the movement I was shipped. When I tried to return the parts, I was informed that they do not accept returns for non-defective parts. However, in my case, they would make an exception and accept the return with a 20% restocking fee. I had to mail the parts back with a restocking number on the outside of the package and a USPS tracking number. I was also required to email them when the parts arrived at their facility.

After going through all of these steps, I was promised a credit to my credit card within 30 days. However, when I checked my statement, I saw that I had not received the credit. I was extremely frustrated and disappointed with the entire experience, and I ended up voiding the charge on my credit card.

Overall, I would not recommend ordering from ClockParts.com. Their customer service was lacking, and the parts I received were not what I was expecting. If you need clock parts, I would suggest looking elsewhere to avoid any potential headaches.

I recently had to replace the clock mechanism on a ceramic disk that I got from overseas. I decided to order from ClockParts.com and while the mechanism worked, I did encounter a few issues.

Firstly, the standard clock kit did not include a hangar, even though the picture I looked at when ordering had one. There was also no indication of which hangar type would work with the mechanism I ordered. In hindsight, I realized that my existing hangar was of a different type than the mechanism I received.

Secondly, the main nut supplied in the hardware pack was cross-threaded. Luckily, I was able to use the nut from the old mechanism. However, the nut included in the kit was of poor quality.

Thirdly, the closed cap nut that goes on the end of the clock hands to give a finished look was also cross-threaded. I couldn't get it to go onto the end of the mechanism. They provided a "ring nut" which also fits the end of the clock mechanism. This screwed on without issue, but it left the mechanism's shaft exposed on the face of the clock and looked unfinished.

Fourthly, the plastic fittings for the hands were super cheap. It was up to me to bend the hands in such a way that they didn't cross each other after mounting. For example, the minute hand falls lower than the hour hand and will drag the hour hand along with it. This is why the nut in issue #3 is so important. It helps the hands stay apart, but it is not the only solution. Unfortunately, this is not indicated in the directions at all.

Fifthly, no assembly instructions were included in the packaging. I found them on the website, but they were unclear on the last step because they were generic to all mechanisms of this type. They should have one set of directions for hour/minute hand only and one set of directions to install a sweep hand (for seconds). This is specific to the movement, so you need to look carefully at the website to get the right instructions.

Lastly, I have to agree with other reviewers that the shipping charge is ridiculous. It was USD 10.47 as of this writing on 1/1/2021.

Overall, while I was able to get the mechanism to work, I did encounter a few issues that could have been avoided with better quality control and clearer instructions.

I recently made an order with ClockParts.com and I must say, I was not impressed. I ordered a DIY Clock Software program for $29.99 and was extremely disappointed with what I received. The software came on a generic CD with no label and no instructions, printed or soft-copy. As someone with some computer experience, I was able to find the application file and click on it, but even then, I found the software to be very limited in its capabilities. It was difficult to understand what to do and there was no help available. The software did not allow me to reduce or enlarge the image to fit within the dial, nor could I round off the edges of the image to make it symmetrical with a round clock dial. Overall, the software was less than junk and definitely not worth the $29.99 price tag.

In a previous order, I purchased a clock movement and a heavy-duty pendulum movement for a grandmother clock conversion. While the products were functional, I later found out that I could have purchased the exact same RHYTHM quad chime movement on eBay for $46.22 less than what I paid on ClockParts.com. The pendulum drive was also overpriced, as I found the same unit on eBay for $19.95, compared to the $49.95 I paid on ClockParts.com. It seems that ClockParts.com is overcharging for their products, and I would recommend checking around before making a purchase from them.

Overall, I was disappointed with my experience with ClockParts.com and will not be ordering from them again. It is also worth noting that all sales are final, so there is no recourse if you are not satisfied with your purchase.

i think clockparts.com is a great place to find all kinds of clock parts. they have a big selection of stuff and it's all really easy to find. i was looking for a new clock face and i found one that was perfect for my clock. it was really easy to order and it came really fast. i was really happy with the quality of the clock face and it looks great on my clock. i would definitely recommend clockparts.com to anyone who needs clock parts. they have everything you need and the prices are really good too. i will definitely be ordering from them again in the future.

i got a pendulum from clockparts.com but it was too big for my clock. i tried to get it exchanged but they never responded to my emails or calls. i am so frustrated and disappointed with their customer service. i won't be shopping with them again. it's a shame because i was really excited to find a website that sells clock parts.

ClockParts.com is a website that sells clock parts. I ordered from them 12 days ago and they said that the USPS picked up my shipment eight days ago. However, I have not received any evidence of my shipment. I cancelled my order three days ago and demanded a refund, but I have not received any response from them.

I ordered some parts from ClockParts.com a couple of weeks ago, but I still haven't received anything. When I checked my order status, it just said "processing". I've sent them a bunch of emails, but all I've gotten back are these weird, copy-and-paste responses that don't really make any sense. It's been a total waste of time. I even tried calling them, but that didn't get me anywhere either. I'm so frustrated that I'm going to have to file a chargeback with my bank tonight. It's really disappointing, because I was really looking forward to getting those parts and fixing up my clock.

I gotta say, I had a pretty rough experience with ClockParts.com. I mean, I tried to get in touch with their customer service team multiple times, but they just wouldn't pick up the phone or respond to my emails. And let me tell you, it was all because of a product that got totally wrecked during shipping (thanks a lot, Fedex).

So get this - the product was delivered to my house and just left behind our car without any kind of warning or heads up. And when we finally left the house, we saw that the thing had been totally crushed. I mean, it was obvious that it was destroyed beyond repair.

But when I tried to reach out to ClockParts.com to file a claim with Fedex, they just wouldn't respond. I mean, what kind of customer service is that? It's like they don't even care about their customers or the products they sell.

Overall, I wouldn't recommend ClockParts.com to anyone. Their lack of customer service and refusal to take responsibility for their products is just unacceptable.

I gotta say, I was pretty disappointed with my experience at ClockParts.com. I was excited to find a website that sold clock parts, but when I received my order, I realized that the clock mechanisms were made in China, not the USA like I had hoped. To make matters worse, they sent me the wrong clock! When I reached out to customer service, they responded to my initial email, but then ignored my follow-up inquiries. I was pretty frustrated, especially since their policy is that "sales are final." I was told that I would have to pay the return shipping and a restocking fee before they would send me the correct item. Honestly, I wouldn't be so upset if they had just responded to me and tried to make things right. Now I have a clock that I didn't even order and can't use. I wouldn't recommend taking the chance with this website.