Citizens Bank review: Debit card and customer service

My name is Anthony Giardina. My account number is, [protected]. My debit card number is [protected]. I called customer service to report a charge on my card of something that I did not recognize. The gentleman on the phone said he would file a claim. When he told me my card would be deactivated, I said I would rather not do that. He said it was too late. I asked to speak with a supervisor. Jessica eventually came on the line. I explained the situation and she said she would get an emergency reactivation. She would notify me when it was done. Three hours later she called and said it was done. This morning, Monday August 28th I called customer service top make sure my card was good as I was taking 2 clients out for lunch. When I tried to use my card, it was rejected. I was embarrassed. After two people in your bank said it was good. I called customer service today and was told by supervisor Ashley. that the card was no good. I have about $40000.00 in your bank, and it means nothing to your customer service. Either they were lying to me or just incompetent. Either one tells me to find another bank. I also just paid off a $129000.00 mortgage with your bank. I was told by Ashley that she was as high as I can go with this complaint. Amazing.