Citizens Bank review: Checking account overdraft fee for a neg $5.00

I am writing to file a complaint about the poor customer service I received.

I called citizen bank on September 4th to make a deposit into my checking account due to a low balance I was told I had to reach out to my bank where the transfer was coming from. I finally made a deposit into my citizen account to later realizing I made a deposit Into my credit card on 9/4/23 instead of the correct account. my intentions were to deposit into my checking account # [protected] Usually I have a direct deposit due to an injury I have been out of work unable to make it to a branch . on 09/06/23 when I realized my citizen checking account was in a negative status I called the branch,Explaining to the customer service rep on 09/07/23 about the confusion and the fee of $35.00 . the customer service rep explained due to a one time courtesy in the past that I was not eligible for a fee reversal. I explained that 08/10/ 2023 the branch computers were down and I could no deposit any monies into my account and a transaction posted and I should not be liable due to the system being down and I should be able to dispute the fee made on 09/06/23. I informed the rep that this is poor customer service , and I would like to close my account, the rep said ok and closed my account