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Cirro Energy

Cirro Energy

11500 Northwest Freeway, Ste 555
United States - 77092
Customer Care
1 866 692 4776 0 0
1 713 263 8100 0 0
1 713 263 8122 0 0
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Cirro Energy Complaints & Reviews

Cirro Energy - Texas, Dallas - Customer Service

Posted: 2015-10-28 by    Reviewer80993
Complaint Rating:  0 % with 0 votes
I contacted Cirro customer service about 2-$10 charges they wanted on top of a late charge for a late payment. I spoke with a representative that explained that when I am late on a payment and they send out a late payment notice, I not only have to pay a late fee but also a $10 charge for the...

Cirro Energy - Changing Payment DUE Dates

Posted: 2014-12-22 by    LaLivid
Complaint Rating:  0 % with 0 votes
Been a customer with Cirro Energy for over 4 years have the same Payment Due Date for years. I have paid early or on time since becoming a customer. However, without my permission or any notification to me, Cirro has moved UP my Payment Due date 2 times within 2 months. I called them after the...

Cirro Energy - Texas, Clute - Unauthorized Charges

Posted: 2013-10-15 by    William Crouter
Complaint Rating:  100 % with 3 votes
I was trying to make a payment for a pass due amount on 10/11, but thay entered the passed and current amount that was not due untill 10/23/2013 . I called costumer service and at first was tooled there was nothing they can do. After several more call's thay said thay would send a e-mail...

Cirro Energy - Texas, Mesquite - late fees

Posted: 2012-08-27 by    artu
Complaint Rating:  0 % with 0 votes
is very abusive that i call on 8/13 to let them know i have not received he bill on the mail, the first person who answer"roberto" said
that is nothing he can do, that they send it i he got no idea what happen that i have to pay know and avoid a late fee, so i went on line and this other...

Cirro Energy - Texas - Billing/ Lack of Customer service

Posted: 2012-07-18 by    Melody B.
Complaint Rating:  100 % with 1 votes
Some idiot from Cirro accidentally put my address up for a disconnect as if I was moving had to call and straighten this out then it screwed my bill up completely and spoke to a Moses today and not once did he apologize to me for all of this mess all he did was remove the late fees. I even said...

Cirro Energy - Texas, Plano - This company does not honor contracts

Posted: 2012-07-13 by    MonkeysMommy
Complaint Rating:  100 % with 2 votes
I renewed my contract with Kinetic Energy on 1/25/12 and have e-mail confirmation. On 2/10/12, billing was moved to Cirro energy. I have an e-mail from Kinetic dated 1/5/12 saying that the change was going to happen but that I did not need to do anything because my contract would remain in place....

Cirro Energy and Oncor - Texas, Dallas - Billing

Posted: 2012-06-09 by    jamestx
Complaint Rating:  0 % with 0 votes
We've had Cirro Energy for over 6 months now. We've never let our power get turned off, and the bill is always paid. However, it's getting frustrating and tiresome to keep getting disconnect notices over a couple dollars. Cirro's claim is that no they can't change the...

Cirro Energy - Wrongful disconnection of service

Posted: 2012-03-06 by    Blaure
Complaint Rating:  0 % with 0 votes
I've had an account with Simple Power for the past 2 years as well as automatic bill pay from my bank. Apparently last month Simple Power went out of business and transfered all accounts to Cirro Energy. On Saturday, July 28th we returned from an out-of-country vacation to a temperature...

Cirro Energy - It is the worst company I have ever seen

Posted: 2011-11-03 by    Pitomasde
Complaint Rating:  100 % with 3 votes
I started using Cirro Energy service from July 2009. I used auto pay service for my payment every month. At beginning of Jan 2010, I changed the new credit card from their website. After updating, I check several times from their website. It showed auto pay with the new card information. On...

Cirro Energy Broke - Aware of it’s practices

Posted: 2011-10-21 by    Joan
Complaint Rating:  0 % with 1 votes
Cirro had us sign on with them and told us they would switch over from our present company. Cirro failed to switch us over and it cost us 894.66. c. Will file suit against them and make the public aware of it’s practices....

CirroEnergy/SimplePower - Texas - Transition failute

Posted: 2011-06-11 by    tachi1950
Complaint Rating:  0 % with 0 votes
SimplePower, with which I was very happy until their rates escalated and I decided to switch, was purchased by CirroEnergy. The purchase was underway while I was switching service providers, which, until today did not affect me too much. I lost the ability to pay on-line to SimplePower, but...

Cirro - Texas, Grapevine - disconnected

Posted:    I hate Cirro
Complaint Rating:  0 % with 0 votes
My credit card expired, I activated the new one.
On my profile it did not update. When I paid my bill online, there was no indication that the payment was not received or failed.
Cirro turned off my power before my next bill was even due. Their customer service is grossly incompetent,...

Cirro Energy - Bad Customer Service

Posted:    JaniceJ
Complaint Rating:  86 % with 7 votes
I have been a customer with Cirro Energy for over two years. I called them more than 24 hours ago to have a letter of credit faxed to my new energy company. When I talked to someone yesterday( I have her name but of course noone there has ever heard the name) I was told the letter would be sent...

Cirro Energy - Lies, lies, lies

Posted:    Ron
Complaint Rating:  89 % with 9 votes
I had a 1 yr contract at set price; they did not notify me at the end of contract to see if I wanted to renew; more than doubled my rates without notice and now want $600.00 over and above the contract price.

When called about it, they said they would renew my contract and rescind...

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