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I am dealing with the same thing with Chase Home Finance. This loan modification process has been going on for 11 months! At the beginning of the loan mod process - They never informed me that the loan modification payments would be considered less than an actual payment, thus making me have "rolling lates" - consistent late payments. Now my credit is even worse. Actually, I could have paid the actual mortgage payment when I started the process, but they kept telling me to "keep making the trial payments - keep sending them in." The loan mod process is still not complete! I had no idea about predatory refinancing/ or loan modifying until now.
Just 2 months ago, They denied my loan mod for "failure to provide documents" (which is BS I've sent them many, many, many documents 100 times over) and then they have the gumption to mail a letter denying my loan mod - to the property address. The only thing is that I don't live at the property address! It is a rental (I'm living with my boyfriend because I can't afford the payments) my tenant lives there. So the letter was returned to chase. I never saw that letter ever. A month later, the next thing I see is an Accelerated Foreclosure letter sent to my Mailing Address (where I actually live and they know I live there!) stating that I haven't made a payment in 15 months! This is untrue as I have been making the advised montly "trial payments" based on their guidance. Only the trial payments are less than optimal and not a full payment - leading to delinquency!
So, when if/when I finally get a new interest rate with this Phantom Loan Mod- it will be based on a higher rate based on poor credit showing "delinquent rolling lates." Thank you, Chase, for messing up my credit! You're the BEST!
I agree 100% with you! My choice was not Chase either, my mortgage was sold. We got behind, and not by a lot either, and every time we would call to arrange a payment or ask a question they were the rudest people to us! They even came to our house over Memorial Weekend, DUH, no one was home. They left a note but also, oddly enough, some patio items from my porch were smashed in the yard. I live in the country in a very small neighborhood, nothing like that has ever happened before. I am sure it was their "calling card". When I confronted the rep on the phone after this happened, he didn't say a word! This prompted us to get a home camera! We were not even that behind and were getting caught up at the time of the incident. I would love for Chase to sell my mortgage to someone else, I hate them! I literally do not hate many companies/people or anything in general, however Chase is one place I can say I TRULY hate!
The same thing happened to us. Chase is nothing but immoral idiots (and I can think of worse). They try to steal people's homes everyday because they are legal thieves. We don't use the term "Chase" anymore - it's only "legal theieves" now. We went through the whole lawyer thing with them which is only another way for them to steal more money from the working class folks out there. We ended up having to pay their expensive little lawyer game in order to keep our home. They are horrible theieves! I know what you're going through but hang in there! G. I.