Chase
reviews and complaints

So, me and my boyfriend decided to leave Truist Bank and Wells Fargo to get a joint account at Chase Bank. We also got a college checking account for myself. We had to go into the branch to get the joint account, but it was a smooth process. However, we expected our cards to arrive within 3-5 business days, but after 7 days, we still hadn't received them. When we went to the branch to get cash, we found out that our cards hadn't even been made yet. This was frustrating, but it gets worse.

We decided to transfer our money back to Truist and Wells Fargo using Zelle, but this triggered a lock on both of our accounts due to suspicious activity. We tried calling customer service, but it took multiple attempts and long wait times to get through. We were told to call the branch, but they couldn't unlock it either. We finally got through to the technology line, who were able to unlock it for us.

During all of this, we still hadn't received our cards in the mail. We tried setting up Apple Pay, but it wouldn't connect to our cards. We called the branch, who said they were aware of the issue, but didn't tell us that the cards needed to be activated first. It took over two weeks for our cards to arrive, and we finally figured out that we needed to activate them before connecting to Apple Pay.

To make matters worse, when I deposited a paper check at an ATM, it said there was a hold on it for ten days. I called the branch, who couldn't give me a clear answer, but the second branch I called said it was because my account was younger than 35 days and they needed to verify the check. I've never had this issue before with other banks, and it's causing a lot of frustration.

Overall, I've had nothing but problems with Chase Bank since opening my accounts. As soon as this check deposits, I'm taking our money out, closing the accounts, and going to a different bank.