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Charlotte Russe Customer Care Service

Charlotte Russe, Inc.

5910 Pacific Center Blvd. Suite 120
San Diego
United States - CA92121

Customer Support Phone Numbers

+1 888 211 7271 0 2
Work days:
Mon9 AM - 12 PM
Tue9 AM - 12 PM
Wed9 AM - 12 PM
Thu9 AM - 12 PM
Fri9 AM - 12 PM
Sat9 AM - 12 PM
Sun9 AM - 12 PM

Charlotte Russe Complaints & Reviews

Charlotte Russe / Attitude towards returns!

Gaby Ocegueda on Dec 19, 2016
So this is the reason why I shop online, to not deal with rudeness and attitude from asscocitaes that cannot provide good customer service. We as the consumer make their sales goals for them to get payed working there. On December the 14th I went with my husband to do a online return...

Charlotte Russe / Customer Service

Brandy M Dexter on Jan 25, 2016
My shopping experience itself in the Charlotte Russe store in Folsom CA was not an issue. Problems began when I attempted to check out. The representative did not even greet me, make direct eye contact with me and when Spoke to her directly she just acted like I wasn't even talking. She...

Charlotte Russe / Order cancelled multiple times

Reviewer15730 on Dec 5, 2015
I made a purchase during their black friday sale and was so excited but then I received an email that weekend saying that my order was cancelled. I finally got a hold of someone the following Monday and they told me that my order was cancelled because my address had changed. However, my...

Charlotte Russe / Poor customer service

Reviewer30760 on Dec 2, 2015
On November 19th I placed an online order to be delivered to Burlington, Ontario. Received an email the very next day 20th November with a tracking number. Clicked on tracking number -history said package left IL in transit. Been checking the tracking history to this date it has not been...

Charlotte Russe / Sales Associates

*%^& you on May 25, 2014
Visited the Charlotte Russe location at the Crabtree Valley Mall today with a friend... We both purchased multiple articles of clothing. We were cashed out and my friend commented on how the totals we were charged did not seem right. After checking our receipt we realized that we were both...

Charlotte Russe / Rude Cashier

Hoffman13 on Feb 8, 2014
I was shopping in Charlotte Ruse around 8:15 tonight, I am aware that the mall closes at 9, but I worked in the mall until 8 so that was the only time I could go in there to shop. The cashier was extremely rude. I was trying to talk to her and be friendly, but she wouldn't even speak...

Charlotte Russe / Rude handling of exchange without receipt.

priyapathak81 on Oct 26, 2013
I recently went to a Charlotte Russe store in Arlington Texas to exchange two dresses that I had purchased about a week prior. Unfortunately I had misplaced my receipt and could not find it anywhere. But being that the tags were still attached and the merchandise was never worn I figured I...

Charlotte Russe / Wrong item received

sherleya on Aug 29, 2013
I did an order on 8 / 17 / 13, ordered the crochet cutie skinny belt trio in brown combo and the bows combo. I ordered it specially because i loved the bow combo and today i received a different order. I received the brown trio and a blush trio which is totally different from the bow one...

Charlotte Russe / Declined Order

Shopper00 on Jun 11, 2013
I placed an order with Charlotte Russe online and payed via Paypal. I saw the order confirmation page (thank you for your order, etc.) after submitting my purchase, and received an order confirmation from Paypal. I used a coupon code and got even more discounts because I purchased the...

Charlotte Russe / customer service

Lisa May on Mar 17, 2013
Charlotte Russe has the worst customer service I've ever experienced in my life. I visited the location in maplewood mall 5 times now, and it gets worse every time. I guess that's what happens when you hire a bunch of asian kids. Not only do I refuse to go to another store of...

Charlotte Russe / employee swiped my s3 galaxy

mrslarvega on Feb 6, 2013
I wad with my daughter at north riverside mall today around 6 when she convinced me to buy a blouse from Charlotte russe. we walked to the back and waited for assistance to get a dressing room unlocked..an employee saw my phone case and paid us a compliment and asked where I had bought it...

Charlotte Russe / Horrible Customer Service

anon000 on Jan 5, 2013
This store is an absolute nightmare. The fabric is cheap and tears easily. Most of the clothes at this store are tacky. And although most of the items are cheap-normal priced for the most part, they overcharge some of the ridiculous pieces. I cringe at the name of this store. After not...

Charlotte Russe / Rude Staff/ Manager

Offended Customer on Nov 11, 2012
I had a negative experience with one of Charlotte Russe's staff in Manassas, Virginia. This branch is located in Manassas Mall, Virginia. The door was open to the public and I did not know that the store was already "closed". There was no visible sign that says that the store wa...

Charlotte Russe / Credit card fraud

LLCorbett on Oct 23, 2012
Charlotte Russe is being obstructionistic and uncooperative with the Tallahssee Police Department in an investigation of unauthorized credit card purchases. Three unauthorized charges were made to my credit card totalling $1, 600 in Charlotte Russe on line purchases. The company will not...

Charlotte Russe / Rude managers

The managers that work there are horrible, they are not a team and have favorites who they talk ### about with other workers, every one has their own agenda and they dont give a damn about any customer all they care is about is making a sell and that is all!!! They give you hours, take...

Charlotte Russe / Horrible workplace

anonymousemployee2007 on Aug 25, 2012
I work at Charlotte Russe and thinking that this will be the best place to work at quickly changed my whole perspective of the store completely. im a new hire at the store and at first everyone was nice but leading on into the the two months that i've been there i already want to tell...

Charlotte Russe / Terrible workplace practices

The Retail Action Project on Jun 26, 2012
Charlotte Russe has some of the worst scheduling practices in the retail industry today besides other total injustices. Are you fed up with low wages and a lack of respect? Do you know your rights as a retail worker? If you are having difficulties at work or need help to advance in your...

Charlotte Russe / Defective Shoe

Brooke Eads on Mar 25, 2012
Style of high heel shoes are Klarisa P-ND. Color is Nude patent. SKU of the heels are 301262351. Wore once to go to dinner and back home. Wore mostly on carpet. Not long at all and I looked at the high heels when I got back home and on the right one the heel part is not properly attached...

Charlotte Russe / Broken Shoes

April L. Graham on Dec 24, 2011
Hi, my name is April Graham. Recently I bought some red pumps from Charlotte Russe because I was going to be in a fashion show that my cousin was hosting. To make a long story short, as I was walking in my heel just bent back like as if the shoe was made wrong or something. Then the whole...

Charlotte Russe / customer serice

simone2480 on Jun 28, 2011
friday 24th of june 2011 i was visiting a charlotte russe store, and when i was there i felt very uncomfortable one of the employees an asian american woman mid to early 20's was very rude, and not welcoming at all, seem to be this way to numerous people, doesnt seem like the type of...

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