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Charlotte Russe

Charlotte Russe, Inc.
5910 Pacific Center Blvd. Suite 120
San Diego, CA 92121
United States
Customer Care
Phone:1-888-211-7271
Work days: 9AM:00am - 12AM:00am (Mon)
9AM:00am - 12AM:00am (Tue)
9AM:00am - 12AM:00am (Wed)
9AM:00am - 12AM:00am (Thu)
9AM:00am - 12AM:00am (Fri)
9AM:00am - 12AM:00am (Sat)
9AM:00am - 12AM:00am (Sun)
Headquartered in San Francisco, the company focuses on women in their teens and early twenties, offering access to major fashion trends at value-oriented prices.
 
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Charlotte Russe Complaints & Reviews

Charlotte Russe - Sales Associates

Posted: 2014-05-25 by    *%^& you
Complaint Rating:  0 % with 0 votes
Visited the Charlotte Russe location at the Crabtree Valley Mall today with a friend... We both purchased multiple articles of clothing. We were cashed out and my friend commented on how the totals we were charged did not seem right. After checking our receipt we realized that we were both overcharged...

Charlotte Russe - rude and obnoxious

Posted: 2014-05-17 by    wontputup
Complaint Rating:  0 % with 0 votes
Charlotte Russe in the Smith Haven Mall is full of obnoxious and bratty workers. The manager was asked to open a register on a crowded and busy Saturday. What an attitude! Why should paying customers wait while she plays around hanging clothes? Get a grip, girl! Of course the customers are wrong...

Charlotte Russe - Rude Cashier

Posted: 2014-02-08 by    Hoffman13
Complaint Rating:  0 % with 0 votes
I was shopping in Charlotte Ruse around 8:15 tonight, I am aware that the mall closes at 9, but I worked in the mall until 8 so that was the only time I could go in there to shop. The cashier was extremely rude. I was trying to talk to her and be friendly, but she wouldn't even speak to...

Charlotte Russe - Texas, Arlington - Rude handling of exchange without receipt.

Posted: 2013-10-26 by    priyapathak81
Complaint Rating:  0 % with 0 votes
I recently went to a Charlotte Russe store in Arlington Texas to exchange two dresses that I had purchased about a week prior. Unfortunately I had misplaced my receipt and could not find it anywhere. But being that the tags were still attached and the merchandise was never worn I figured I could...

Charlotte Russe - Wrong item received

Posted: 2013-08-29 by    sherleya
Complaint Rating:  100 % with 1 votes
I did an order on 8 / 17 / 13, ordered the crochet cutie skinny belt trio in brown combo and the bows combo. I ordered it specially because i loved the bow combo and today i received a different order. I received the brown trio and a blush trio which is totally different from the bow one that...

Charlotte Russe - Declined Order

Posted: 2013-06-11 by    Shopper00
Complaint Rating:  100 % with 1 votes
I placed an order with Charlotte Russe online and payed via Paypal. I saw the order confirmation page (thank you for your order, etc.) after submitting my purchase, and received an order confirmation from Paypal. I used a coupon code and got even more discounts because I purchased the items...

Charlotte Russe - Minnesota, Maplewood - customer service

Posted: 2013-03-17 by    Lisa May
Complaint Rating:  0 % with 0 votes
Charlotte Russe has the worst customer service I've ever experienced in my life. I visited the location in maplewood mall 5 times now, and it gets worse every time. I guess that's what happens when you hire a bunch of asian kids. Not only do I refuse to go to another store of theirs,...

Charlotte Russe - Illinois, North Riverside - employee swiped my s3 galaxy

Posted: 2013-02-06 by    mrslarvega
Complaint Rating:  0 % with 0 votes
I wad with my daughter at north riverside mall today around 6 when she convinced me to buy a blouse from Charlotte russe. we walked to the back and waited for assistance to get a dressing room unlocked..an employee saw my phone case and paid us a compliment and asked where I had bought it from.....

Charlotte Russe - Horrible Customer Service

Posted: 2013-01-05 by    anon000
Complaint Rating:  0 % with 0 votes
This store is an absolute nightmare. The fabric is cheap and tears easily. Most of the clothes at this store are tacky. And although most of the items are cheap-normal priced for the most part, they overcharge some of the ridiculous pieces. I cringe at the name of this store. After not one,...

Charlotte Russe - Virginia, Manassas - Rude Staff/ Manager

Posted: 2012-11-11 by    Offended Customer
Complaint Rating:  0 % with 2 votes
I had a negative experience with one of Charlotte Russe's staff in Manassas, Virginia. This branch is located in Manassas Mall, Virginia. The door was open to the public and I did not know that the store was already "closed". There was no visible sign that says that the store was already...

Charlotte Russe - California - Credit card fraud

Posted: 2012-10-23 by    LLCorbett
Complaint Rating:  0 % with 0 votes
Charlotte Russe is being obstructionistic and uncooperative with the Tallahssee Police Department in an investigation of unauthorized credit card purchases. Three unauthorized charges were made to my credit card totalling $1, 600 in Charlotte Russe on line purchases. The company will not release...

Charlotte Russe - California, Cerritos - Rude managers

Posted: 2012-09-06 by    IHATECHARLOTTE
Complaint Rating:  0 % with 1 votes
The managers that work there are horrible, they are not a team and have favorites who they talk shit about with other workers, every one has their own agenda and they dont give a damn about any customer all they care is about is making a sell and that is all!!! They give you hours, take them...

Charlotte Russe - California, Ontario - Horrible workplace

Posted: 2012-08-25 by    anonymousemployee2007
Complaint Rating:  50 % with 2 votes
I work at Charlotte Russe and thinking that this will be the best place to work at quickly changed my whole perspective of the store completely. im a new hire at the store and at first everyone was nice but leading on into the the two months that i've been there i already want to tell off...

Charlotte Russe - New York - Terrible workplace practices

Posted: 2012-06-26 by    The Retail Action Project
Complaint Rating:  100 % with 1 votes
Charlotte Russe has some of the worst scheduling practices in the retail industry today besides other total injustices. Are you fed up with low wages and a lack of respect? Do you know your rights as a retail worker? If you are having difficulties at work or need help to advance in your career...

Charlotte Russe - Indiana, Fort Wayne - Defective Shoe

Posted: 2012-03-25 by    Brooke Eads
Complaint Rating:  0 % with 0 votes
Style of high heel shoes are Klarisa P-ND. Color is Nude patent. SKU of the heels are 301262351. Wore once to go to dinner and back home. Wore mostly on carpet. Not long at all and I looked at the high heels when I got back home and on the right one the heel part is not properly attached. Its...

Charlotte Russe - South Carolina, Charleston - Broken Shoes

Posted: 2011-12-24 by    April L. Graham
Complaint Rating:  0 % with 0 votes
Hi, my name is April Graham. Recently I bought some red pumps from Charlotte Russe because I was going to be in a fashion show that my cousin was hosting. To make a long story short, as I was walking in my heel just bent back like as if the shoe was made wrong or something. Then the whole heel...

Charlotte Russe - Pennsylvania, Whitehall - customer serice

Posted: 2011-06-28 by    simone2480
Complaint Rating:  100 % with 1 votes
friday 24th of june 2011 i was visiting a charlotte russe store, and when i was there i felt very uncomfortable one of the employees an asian american woman mid to early 20's was very rude, and not welcoming at all, seem to be this way to numerous people, doesnt seem like the type of person...

Charlotte Russe - Nevada, Hunderson - BAD Customer Service & leaving sensor tags on clothing

Posted: 2011-05-04 by    Dawn Morrison
Complaint Rating:  0 % with 1 votes
I live in St. George Utah and drove to Las Vegas NV to do some shopping ( 120 miles away), We do not have a Charlotte Ruse in our town. I went in and purchased 2 pair of pants which I love! However, the next day when I had put them on to my surprise they left a sensor tag on 1 of the pair of...

Charlotte Russe - Organization of Store

Posted: 2011-01-19 by    Fashionista22
Complaint Rating:  0 % with 0 votes
The organization of the Store Charlotte Russe can be slightly improved. Often times it is difficult to find the necessary size of an item. In addition, items that are similar should be placed near each other because it is sometimes hard to find them. When I go to Charlotte Russe I have trouble...

Charlotte Russe - New York, Johnson City - Inappropriate Managerial Behavior

Posted:    Lydianne
Complaint Rating:  100 % with 2 votes
I want to make someone aware of the behavior of the manager at the Charlotte Russe store in the Oakdale Mall in Johnson City, NY.
I have been in the store a few times, and each time the same manager made my shopping experience very uncomfortable.
Each time she was extremely rude...

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