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CenturyLink (Formerly Qwest) Logo

CenturyLink (Formerly Qwest) Customer Care Service

CenturyLink

930 15th St. 11th Floor
Denver
Colorado
United States - 80202

Customer Support Phone Numbers

 
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CenturyLink (Formerly Qwest) Complaints & Reviews

Century Link - Minnesota, Braham / Took money out of my acct, early, overdrafted my account.

Da
dawn1369 on Aug 26, 2016
I made arragements to pay my bill on the 24 of August, that is when my husband got paid, the girl said as long as we take it out automatically, your service will be fine, I said ok, as long as it doesn't go out before then...well it came out one the 22nd, caused my account to be overdrawn...

CenturyLink / Phone

Cm
cmlvngstn55 on Aug 25, 2016
I opted for paperless billing.I have three accounts, one is business, one is at one house, the third is at another house. For some reason I stopped receiving bills to one house. I contacted Centurylink to find out why but it took them three weeks to respond to me. They finally responded...

CenturyLink (Formerly Qwest) - Florida, Fort Myers / Customer Service

Bi
billmcp on Aug 18, 2016
Absolutely the WORST customer service in the industry. Prepare yourself for 20 minute hold times with it finally ending in a dis-connect, Bogus charges and patronizing attitudes from supervisors/managers. I am being charged for the remainder of a promotional period that I did not use...

CenturyLink (Previously Qwest)​ - Oregon, Portland / Phone/Data/Video package

Ph
Phil Studge on Aug 5, 2016
Received the first bill. It was about $450.00 more than expected.The explanation was that this was to cover service to be delivered sometime in the future (!!!???) At this time it has been shut off. Just as well - since the data speed was throttled down after about the first four days. It was amazingly fast to begin with...

CenturyLink (Previously Qwest)​ - Oregon, Portland / Modem and a non operating full service

Si
sillybillyplop on Jul 31, 2016
My CenturyLink modem acts up so we loose the streaming of programs like Netflix. I rang them to get a replacement. A tech said it was probably OK and talked me through changing the channel from 13 to 9. This is the wifi out from the modem to a wifi computer or my PS3. This worked for some...

CenturyLink (Previously Qwest)​ - Louisiana, Monroe / 2 weekly mailings to our house

Cu
current resident on Jul 22, 2016
Each week we receive 2 Presorted Standard (bulk rate) brochures to our house. One is addressed "Current Business Owner" (of which neither of us is) other "Current Resident." This has been going on over 5 years now. Phone numbers on the brochure state they unable to remove us as it's a...

CenturyLink (Previously Qwest)​ / 2 snailmails per week to Current Resident

Di
Disgruntled on Jul 15, 2016
Each week we receive 2 Junk Mails from them offering their services. Never done business with them--never will. Tried calling the 800# to get them to remove us, as well as the closest "store" where they sell services, but both say they are only a sales outlet and the mail comes from a...

CenturyLink (Previously Qwest)​ / Internet service and billing issues

Ho
Horse-gal on Jun 22, 2016
Since November 2015, Centurylink autopay has failed to work after I removed Verzion from my bundled bill. I have spent hours trying to get this resolved to no avail. I have all my monthly bills on autopay as we travel. I first realized it was no longer working when they disconnected my...

CenturyLink (Previously Qwest)​ - Washington, Seattle / Phone and internet

Sh
Shelly Robinson on Jun 21, 2016
I am here in Washington State, and when Centurylink bought out Qwest. They would not awner my Price for life. As per Washington State by law, were to do so. I fill a 24 month contract. Paying $9.99 for the first year and $19.99 the 2nd, with a locked in price of $29.99 after that for LIFE...

CenturyLink / Charge for return modem

Ja
jammy5 on Jun 6, 2016
Just got a collection letter for a modem I returned at least 8 months ago. Apparently several people have had this same problem. I was sent a return number, and when this didn't come in two weeks, I called and requested a second return number. After it was returned I called to verify...

Century Link / Residential Phone/Internet Service

Ja
Jacki Unger on May 20, 2016
In August of 2015 my husband & I decided to forego our landline/internet services with Century Link (CL), in favor of our personal cell phones. On August (31st) I called CL & asked to be disconnected as of the 1st of September 2015, I was on the phone for a while getting all the info...

CenturyLink / Billing Charges

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Sharon Schneeberger on May 5, 2016
I recently switched my internet, phone, and TV to CenturyLink. I was promised no additional charges for switching if I used them for 1 yr. My first bill has many additional fees resulting in a very high bill, some clearly appear to be duplicates. When I went to the local office for an...

CenturyLink - Louisiana, Monroe / Super slow provider

De
Debbie on Apr 20, 2016
I'm very disappointed with CenturyLink and really have no idea what am I paying for! Their Internet is super slow, it's impossible to watch anything and I can't even listen to music online, because there is not enough speed just to load a small song! Contacted them many times and they...

CenturyLink - Washington, Seattle / Internet+Prism

Ke
Kevin Moraes on Apr 18, 2016
just want to add to the multiple complaints about gross overcharging by Centurylink.In simple terms, they are ripping us off. When we moved to seattle 3 months ago we signed up for internet and prism over the InternetChat on the centurylink website before we moved in. On the day of the move...

CenturyLink / Wrong Billing

Sl
Sleigh771 on Apr 4, 2016
Before I moved, I contacted Centurylink about where to send the modem back. The lady said she would mail me a shipping label, but I did not get it before I left, so I contacted Centurylink about where I can mail it. I boxed the modem and mailed it to that address with my account number...

CenturyLink / Prism / Bad service

Fr
freedommortgagesucks on Apr 2, 2016
Thinking this was a great deal I switched to prism with internet can't beat the price. Unfortunately you don't get service. Don't try to watch a show it will die in the middle of it. Dont try to buy a movie on demand it will die in the middle of it. I started to keep a log...

CenturyLink / An email expressing a change in my servises

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Reviewer83275 on Mar 6, 2016
Iv'e been trying to get through somehow to obtain an auto pay with CenturyLink and was trying to get a new ID and password as neither items would work . That was yesterday. This morning I received an email informing me that I had requested a change to my CenturyLink services and that...

CenturyLink / Overcharged for the last 6 months

Ou
OUCHgotme on Mar 4, 2016
I have always recommended CL over the other cable provider in the area because they had always had great Customer Service until recently. First, you have to go through their robot answer system that does not understand Customer Service as a command, a far cry from the live person that used...

Century Link - Arizona, Phoenix / Billing and poor customer service

Le
Lee Lowe on Feb 15, 2016
I have been paying my internet with century link for quite some time now. Set it up with their employee, was told no issues would happen again. Today I called to see why they sent me a disconnect notice for internet service and they say I have to pay $132.00 due to a late pmt that went...

CenturyLink - Colorado, Broomfield / Internet

Re
Reviewer35165 on Feb 9, 2016
I've had three horrible experiences with centurylink. First of all let me say that before I retired I worked with the broadband development with qwest/kpmg venture and I am a master electrician with MCSE, CCNA, CNA Certs in computers so I have an expert's opinion as well. First horrible...

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