Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website
CenturyLink (Formerly Qwest) Logo

CenturyLink (Formerly Qwest) Customer Care Service


930 15th St. 11th Floor
United States - 80202

Customer Support Phone Numbers

Go to CenturyLink (Formerly Qwest):    Twitter  Facebook      

CenturyLink (Formerly Qwest) Complaints & Reviews

CenturyLink (Formerly Qwest) - Arizona, Phoenix / Bills were double the quoted estimated amount for internet and phone lines

Siva Elton on Sep 29, 2016
re: CenturyLink Order confirmation #N25413010 On 9/11/2015 I ordered cable through Direct TV and internet and 2 landlines through CenturyLink. The estimated cost on my Order form states "ESTIMATED CenturyLink MONTHLY TOTAL $54.95. My Centurylink bills have been approximately $110-$125. So, double...

Century Link - Oregon, Portland / Internet/cable

Raminopdx on Sep 18, 2016
I opened the door one day to find two enturylinck reps at my door. They told me that they have laid fiber optics line at my neighborhood and they said they have a special for 71$ a month for both Internet and prism tv. I trusted them and ask them to install the services at my home It wa...

Century Link - Minnesota, Braham / Took money out of my acct, early, overdrafted my account.

dawn1369 on Aug 26, 2016
I made arragements to pay my bill on the 24 of August, that is when my husband got paid, the girl said as long as we take it out automatically, your service will be fine, I said ok, as long as it doesn't go out before then...well it came out one the 22nd, caused my account to be overdrawn...

CenturyLink / Phone

cmlvngstn55 on Aug 25, 2016
I opted for paperless billing.I have three accounts, one is business, one is at one house, the third is at another house. For some reason I stopped receiving bills to one house. I contacted Centurylink to find out why but it took them three weeks to respond to me. They finally responded...

CenturyLink (Formerly Qwest) - Florida, Fort Myers / Customer Service

billmcp on Aug 18, 2016
Absolutely the WORST customer service in the industry. Prepare yourself for 20 minute hold times with it finally ending in a dis-connect, Bogus charges and patronizing attitudes from supervisors/managers. I am being charged for the remainder of a promotional period that I did not use...

CenturyLink (Previously Qwest)​ - Oregon, Portland / Phone/Data/Video package

Phil Studge on Aug 5, 2016
Received the first bill. It was about $450.00 more than expected.The explanation was that this was to cover service to be delivered sometime in the future (!!!???) At this time it has been shut off. Just as well - since the data speed was throttled down after about the first four days. It was amazingly fast to begin with...

CenturyLink (Previously Qwest)​ - Oregon, Portland / Modem and a non operating full service

sillybillyplop on Jul 31, 2016
My CenturyLink modem acts up so we loose the streaming of programs like Netflix. I rang them to get a replacement. A tech said it was probably OK and talked me through changing the channel from 13 to 9. This is the wifi out from the modem to a wifi computer or my PS3. This worked for some...

CenturyLink (Previously Qwest)​ - Louisiana, Monroe / 2 weekly mailings to our house

current resident on Jul 22, 2016
Each week we receive 2 Presorted Standard (bulk rate) brochures to our house. One is addressed "Current Business Owner" (of which neither of us is) other "Current Resident." This has been going on over 5 years now. Phone numbers on the brochure state they unable to remove us as it's a...

CenturyLink (Previously Qwest)​ / 2 snail mails per week to current resident

Disgruntled on Jul 15, 2016
Each week we receive 2 Junk Mails from them offering their services. Never done business with them--never will. Tried calling the 800# to get them to remove us, as well as the closest "store" where they sell services, but both say they are only a sales outlet and the mail comes from a...

CenturyLink (Previously Qwest)​ / Internet service and billing issues

Horse-gal on Jun 22, 2016
Since November 2015, Centurylink autopay has failed to work after I removed Verzion from my bundled bill. I have spent hours trying to get this resolved to no avail. I have all my monthly bills on autopay as we travel. I first realized it was no longer working when they disconnected my...

CenturyLink (Previously Qwest)​ - Washington, Seattle / Phone and internet

Shelly Robinson on Jun 21, 2016
I am here in Washington State, and when Centurylink bought out Qwest. They would not awner my Price for life. As per Washington State by law, were to do so. I fill a 24 month contract. Paying $9.99 for the first year and $19.99 the 2nd, with a locked in price of $29.99 after that for LIFE...

CenturyLink / Charge for return modem

jammy5 on Jun 6, 2016
Just got a collection letter for a modem I returned at least 8 months ago. Apparently several people have had this same problem. I was sent a return number, and when this didn't come in two weeks, I called and requested a second return number. After it was returned I called to verify...

Century Link / Residential Phone/Internet Service

Jacki Unger on May 20, 2016
In August of 2015 my husband & I decided to forego our landline/internet services with Century Link (CL), in favor of our personal cell phones. On August (31st) I called CL & asked to be disconnected as of the 1st of September 2015, I was on the phone for a while getting all the info...

CenturyLink / Billing Charges

Sharon Schneeberger on May 5, 2016
I recently switched my internet, phone, and TV to CenturyLink. I was promised no additional charges for switching if I used them for 1 yr. My first bill has many additional fees resulting in a very high bill, some clearly appear to be duplicates. When I went to the local office for an...

CenturyLink - Louisiana, Monroe / Super slow provider

Debbie on Apr 20, 2016
I'm very disappointed with CenturyLink and really have no idea what am I paying for! Their Internet is super slow, it's impossible to watch anything and I can't even listen to music online, because there is not enough speed just to load a small song! Contacted them many times and they...

CenturyLink - Washington, Seattle / Internet+Prism

Kevin Moraes on Apr 18, 2016
just want to add to the multiple complaints about gross overcharging by Centurylink.In simple terms, they are ripping us off. When we moved to seattle 3 months ago we signed up for internet and prism over the InternetChat on the centurylink website before we moved in. On the day of the move...

CenturyLink / Wrong Billing

Sleigh771 on Apr 4, 2016
Before I moved, I contacted Centurylink about where to send the modem back. The lady said she would mail me a shipping label, but I did not get it before I left, so I contacted Centurylink about where I can mail it. I boxed the modem and mailed it to that address with my account number...

CenturyLink / Prism / Centurylink Prism

freedommortgagesucks on Apr 2, 2016
Thinking this was a great deal I switched to prism with internet can't beat the price. Unfortunately you don't get service. Don't try to watch a show it will die in the middle of it. Dont try to buy a movie on demand it will die in the middle of it. I started to keep a log...

CenturyLink / An email expressing a change in my services

Reviewer83275 on Mar 6, 2016
Iv'e been trying to get through somehow to obtain an auto pay with CenturyLink and was trying to get a new ID and password as neither items would work . That was yesterday. This morning I received an email informing me that I had requested a change to my CenturyLink services and that...

CenturyLink / Overcharged for the last 6 months

OUCHgotme on Mar 4, 2016
I have always recommended CL over the other cable provider in the area because they had always had great Customer Service until recently. First, you have to go through their robot answer system that does not understand Customer Service as a command, a far cry from the live person that used...

Contact Us


2011 Forecast: Stocks, Housing and Oil
2011 Forecast: Stocks, Housing and Oil
more videos More Videos

Reply to